88% lettings valuation accuracy
93% lettings fee satisfaction
Mar 04,2017
Mar 04,2017
2
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Our experience with this agency has been by far the worst since we started letting flats. On the surface the house looked okay and was promised a professional cleaning before we would move in. On the first week of our arrival we started to have constant issues with water leaks, water tank issues, dangerous electric sparks coming out of main sockets for the water tank after the first week of use…and it continued like this until the end; we even had vermin issues! (Because of the uncooperative position of the landlord in solving the problem, we had no choice than supporting the large cost of getting rid of it). The carpet had a very bad smell when we moved in, and we needed to put strong incense constantly to cover it, had to buy product to try and remove the smell. My girlfriend started to have strong allergies because of the dust mites (something she never had before in her life). Clearly the carpet was not professionally cleaned. We tried to talk with the agency about it but they didn't do anything. And actually when we left this place and had to pay a professional cleaning, the cleaners told us that the carpet was definitely not treated since more then a year and we were only in the flat for a 6-month period. After 2 and a half-month we started to see big dark stains on the wall, which was mould. We discovered big holes behind and under some of the furniture and floor completely rotten in the kitchen and in the bedroom.
When we had a few phone calls with the agency to deal with theses issues, they were generally very condescending and rude. We even had one of their contractors coming to the flat trying to enter our house without any notice at all. Even after we left they tried to blame us for damages that were already there when we got in. Fortunately we had some proof and could deny it all to get our deposit back but it took us at least a month and a half to resolve the entire dispute and get most of our money back.
Avoid this agency at all cost; or if you are already contracted with them, make sure you keep track of all the communication you exchange and have your inventory check ready in case needed.
Its the first time I write a review to complain and I do not know if it will change anything but I believe it should not be permitted to treat people like this. I really hope that future tenants see my message and actually see as well all the other bad reviews posted (unfortunately we were unlucky as we didn't check prior signing the contract) before dealing with this agency and maybe avoid the terrible experience we had from beginning to end.
When we had a few phone calls with the agency to deal with theses issues, they were generally very condescending and rude. We even had one of their contractors coming to the flat trying to enter our house without any notice at all. Even after we left they tried to blame us for damages that were already there when we got in. Fortunately we had some proof and could deny it all to get our deposit back but it took us at least a month and a half to resolve the entire dispute and get most of our money back.
Avoid this agency at all cost; or if you are already contracted with them, make sure you keep track of all the communication you exchange and have your inventory check ready in case needed.
Its the first time I write a review to complain and I do not know if it will change anything but I believe it should not be permitted to treat people like this. I really hope that future tenants see my message and actually see as well all the other bad reviews posted (unfortunately we were unlucky as we didn't check prior signing the contract) before dealing with this agency and maybe avoid the terrible experience we had from beginning to end.
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10th Oct 2022
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26th Aug 2021
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26th Aug 2021
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25th Aug 2021
reviewed by 'jpdowner'
19th Aug 2021
reviewed by 'Isobel'
Opening Hours
Address
Hove Lets
204 Church Road
Hove
East Sussex
BN3 2DJ
01273 735555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 93% | £455 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 146 | 12 | 0 | 0 | 0 | 0 | 2 | 2 |
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Oct 10,2022
Oct 10,2022
0
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I rented a property through hove let’s for just under 2 years. During that time if I ever needed any help, had any questions or anything the lovely team in the office was always happy to help! Really efficient at getting out any contractors if ...
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Aug 26,2021
Aug 26,2021
0
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Amelia was really helpful and gave excellent advice over the phone which turned out to be 100% the case. Would highly recommend anyone who is searching for a rental to work with amelia as you will get honest service...
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Aug 26,2021
Aug 26,2021
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Excellent service. Couldn't be happier. Friendly and proactive. I would be happy to use this service and Amelia again !...
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Aug 25,2021
Aug 25,2021
0
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Amazing service throughout tenancy. Shout out to my landlady too for the box of chocolates every christmas... a very nice touch. Thanks...
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Aug 20,2021
Aug 20,2021
0
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Having experienced multiple letting agencies in Hove, I couldn’t recommend Hove Let’s enough, superb customer service and always at the end of the phone when I needed them!...
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Aug 19,2021
Aug 19,2021
1
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Fantastic agent. Made our letting experience very easy. I would definitely recommend this company based on our experience with Amelia....
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Aug 19,2021
Aug 19,2021
0
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She was really helpful during this process and was really flexible around my schedule emailing us property's and arranging viewings.
would use her again and I have suggested her to others....
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Aug 19,2021
Aug 19,2021
0
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Amazing Service, can't recommend hove let's enough. Amelia was especially helpful and we always felt they were in hand when we needed them....
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Aug 19,2021
Aug 19,2021
0
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Amazing service from the team, they were always friendly and quick to respond to any of my queries or issues. I mostly dealt with Amelia and she was brilliant, always made time for me and any issues I had, and never made me feel rushed, ...
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Aug 19,2021
Aug 19,2021
1
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Been using HoveLets for a couple years now and cant fault them. Couldn't recommend Ella and the team more. Any issues I've had have been dealt with professionally and within good time....
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Aug 13,2021
Aug 13,2021
1
people found
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I have been using Hove Let’s for years, such great service and the girls in the office are wonderful, nothing is to much trouble, when you call they always, ring you back. They are a pleasure to deal with....
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Aug 13,2021
Aug 13,2021
2
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Hove Lets have been amazing - very responsive to emails and concerns, kind and efficient customer service and they gave us all the information about the property with no prompting needed. Enjoying our new flat, thank you!...
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Aug 13,2021
Aug 13,2021
1
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Always so very helpful and great to deal with! I would Recommend very highly, there are never any issues. Thank you...
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May 29,2021
May 29,2021
1
people found
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Having just moved from Ireland to the UK, I have been extremely impressed with the efficiency, professionalism and overall excellent service from Hove Let's. We have had 2 minor issues since we moved in which were due to no fault of the agents however they dealt ...
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Mar 23,2021
Mar 23,2021
2
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If you sign a contract with them, you will be forced to commit even if the living conditions are unbearable and unhygienic.
For the past 6 months I have been complaining about a terrible smell of urine in my flat (flat 3, 1 seafield rd).
When I realised ...
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Nov 19,2020
Nov 19,2020
0
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Really helpful agency. Been renting from different ones before and most of the times had some problems. With Hovelets no problems, really helpful agency. People who works there really nice and always ready to help....
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Nov 17,2020
Nov 17,2020
0
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I was a tenant for just over a year and they were very attentive & addressed any problems I had very quickly. Would happily rent through them again....
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Aug 24,2020
Aug 24,2020
0
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Very professional, efficient, helpful and friendly, couldn't have asked for a better Letting agent. Mostly dealt with Sophia and Amelia, who were both great, always going over and above to help....
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Jul 28,2020
Jul 28,2020
0
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Really helpful and friendly team - always got back to me and my housemates very quickly whenever we had any questions or issues, and always very happy to help.
I would definitely recommend renting through this company. ?...
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Mar 17,2020
Mar 17,2020
0
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Very approachable and helpful when we moved and very quick to get anything you may need sorted!! Rachel made the whole process completely smooth and stress free, I would recommend them to anyone!...
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Feb 20,2020
Feb 20,2020
0
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Rachel Dallibar was excellent, I was arriving in the UK after the office closed on a Saturday and she made every effort to organise someone to stay behind and meet me so I wouldn't have to wait till the following Monday to get into my ...
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Feb 19,2020
Feb 19,2020
0
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Wonderful Experience with Hove Lets. We were taken round by the lovely Lora Lewis who was so helpful and encouraging....
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Feb 06,2020
Feb 06,2020
0
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Living in Brighton for the past 6 years, I have let properties from various different letting agents and Hove Lets are by far the best from my experience. No issues or complaints in the slightest. Swift and easy process moving in and collecting keys, rapid replies ...
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Jan 14,2020
Jan 14,2020
0
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Absolutely brilliant!!!
Everyone I’ve spoken with at Hovelets has been professional, friendly and efficient from day one.
Rachel was helpful beyond words and helped so much due to some personal challenges and it’s because of her that I have such a lovely property ...
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Jan 07,2020
Jan 07,2020
0
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Hove lets have managed a property for us for 5+ years and always provided us a great service with reasonable fees...
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Jan 03,2020
Jan 03,2020
0
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Renting through Hove Lets has been perfectly fine, I have always been able to get in touch with them quickly (and especially my agent Rachel), my unit's rent is fair and the flat is in very good shape. Nothing to complain about, don't hesitate to ...
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Dec 12,2019
Dec 12,2019
0
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Hove Lets is an agency that I 100% recommend to anyone looking for a place to live. It is an agency with a team of excellence since they aim not only to help us find the best place to live but also to give us all ...
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Nov 18,2019
Nov 18,2019
0
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I rented a property for a year through Hove Let’s. I can honestly say they have been brilliant throughout the whole year. If there was a problem they would get it fixed immediately or at least within a few days. There communication is great, ...
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Oct 31,2019
Oct 31,2019
0
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Very happy with my agent. I love my flat and hope to live here very long time. Thankyou from Ani Chi >..< xx...
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Oct 25,2019
Oct 25,2019
0
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Really friendly agency, always quick to help with any issues or questions we may have had! Would recommend to others....
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Amelia
(85)
Sophia
(38)
Jessica
(20)
Lora
(14)
Ella
Louise
(2)
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Last updated at 2:21 PM 31/10/2017 by allAgents
Best Letting Agent in Hove 
Best Letting Agent in Hove 
