South Bank, London, SE1
4.1/5, 50 reviews
80% recommended
100% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction

“I have rented my property via Galliard for the past 4 ......”

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Apr 17,2012
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By: 'Maria'
Apr 17,2012
9 people found
this helpful
I have rented my property via Galliard for the past 4 years. In February I informed GALLIARD that I was intending to sell the property through another agent and so gave them 2 months notice to get the tenants to vacate the flat. Firstly once GALLIARD realised that I was using another agency to sell the flat Fiona Davidson rang me screaming down the phone saying that I should have given the sale to GALLIARD.
The tenants were due to leave on the 21 April 2012. At the end of March I received an email from GALLIARD stating that no rent had been recieved for the last month and that they would be chasing the Tenants. A subsequent email from GALLIARD then said that the Tenants had issued a counterservice and would be vacating the property two weeks earlier on the 7 April. They only told me this once the rent had not been received. I complained as I am now short of 2 weeks rent (£700). Juliet Nwachukwu then emailed me saying that the person at GALLIARD that received the counterserve notification was off sick so nobody knew about it. So because of their incompetence they say they are not liable for the missing rent. The whole thing stinks and I am not letting it go. I have sent three emails requesting the counterserve notice, the original GALLIARD agreement and the full details of the Tenant and the GALLIARD employee that was 'off sick'. I have not had a reply.
I have also contacted the federation of Letting Agents as well as Alex Brummer from Moneymail at the Daily Mail.
This is not the first time I have heard of this kind of behaviour from GALLIARD. Even when we first signed up off plan for this flat we agreed to the guarantee 6% rental scheme and when the flat was completed GALLIARD tried to say that we had not agreed to it. It was only when I kicked up a stink that they agreed to pay it. So all this on just one of their flats.
GALLIARD - some could suggest you are a bunch of Crooks.
What agent could do to change your mind?
Pay me my 2 weeks rent that they are holding.
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By: Galliard Residential
May 16, 2012
Dear Maria

Thank you for your feedback review dated 17 April 2012, the contents of which have been duly noted.

Galliard Residential are an established agent with 15 years experience in the sales and lettings market. We pride ourselves on our continuous efforts to come up with new client products to improve our services and we therefore take such comments very seriously.

Fiona Davidson is a long standing and valued member of the Galliard team and we are extremely surprised to hear negative feedback regarding the duty of care which many of our customers assure she provides. Having said that we sincerely apologise for any distress caused and would very much like to set up a meeting between yourself and Fiona which we are sure will restore your faith in the high level of service both Galliard and Fiona customarily provide.

I understand that since your original review was posted all outstanding property management issues have been resolved with Juliet Nwachukwu. Please do not hesitate to contact Juliet by calling 020 8418 3611 should you require any further assistance.

Once again please accept our apologies for any inconvenience caused and thank you for taking the time to leave your feedback.

Yours sincerely

Galliard Residential Customer Relations

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reviewed by 'Sunita'
“My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants ......”
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reviewed by 'Sanket'
“Great experience renting a property with life residential. Life Residential (specifically Matt Herring) provided a very smooth contract signing process. ......”
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reviewed by 'Nigel'
“I have been letting various flats at the White House through County Hall, using Ralph Rampersaud. He, like me, was ......”
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reviewed by 'Gary'
“Simone was extremely helpful throughout the process. She negotiated on our behalf with the landlord, pushed for a response when ......”
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reviewed by 'Helen'
“Attentive. Answered all my queries promptly. Clear step by step guidance of process was helpful. I was well pleased with ......”
30th Jun 2023
reviewed by 'S'
“New to Life Residential.Had an excellent service from the start. Since the property was let - I am communicating ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Address

Life Residential
County Hall Southbank,252 Westminster Bridge Rd
London
Greater London
SE1 7PD
020 7620 1600

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £335,000 £447,000
Lettings 100% 75% £880 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 2 26 8 2 0 4 0 0 0
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Canary Wharf, E14
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Royal Wharf, E16
South Bank, SE1
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“Our experience with Life Residential, South Bank, London...”

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Jun 23,2023
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Ralph
By: 'Sunita'
Jun 23,2023
0 people found
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My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants throughout the period of ownership until we sold the flat recently in 2023. Since the complex is very big, and run by many members of staff ...
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“Great experience renting a property with life......”

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May 03,2023
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Matt
By: 'Sanket'
May 03,2023
0 people found
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Great experience renting a property with life residential. Life Residential (specifically Matt Herring) provided a very smooth contract signing process. Matt was very professional and ensured great communication throughout on the check-in date, I was surprised when match specifically spent significant amount of time explaining ...
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“Excellent Service...”

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Jun 26,2018
Minithumbup
By: 'Nigel'
Jun 26,2018
0 people found
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I have been letting various flats at the White House through County Hall, using Ralph Rampersaud. He, like me, was there at the very beginning. All through that time I have been well supported and served. Ralph has proved to be exceptional, always ready to ...
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“Simone was extremely helpful throughout the process. She negotiated on ......”

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Mar 06,2015
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By: 'Gary'
Mar 06,2015
0 people found
this helpful
Simone was extremely helpful throughout the process. She negotiated on our behalf with the landlord, pushed for a response when one was not forthcoming, and helped us agree a two year deal which we were happy with. Once we had agreed the deal, the references ...
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Comment on agent fees
I thought the charge for the 'card fee' (over ‚£20) was unecessary. An admin fee was already charged (which I understand), but I don't think an addiotional card fee can be justified when this is the only option for payment.
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“Attentive. Answered all my queries promptly. Clear step by step ......”

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Feb 06,2015
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By: 'Helen'
Feb 06,2015
0 people found
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Attentive. Answered all my queries promptly. Clear step by step guidance of process was helpful. I was well pleased with the service as a whole....
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“New to Life Residential.Had an excellent ser......”

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Jun 30,2023
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Cristina
By: 'S'
Jun 30,2023
0 people found
this helpful
New to Life Residential. Had an excellent service from the start. Since the property was let - I am communicating with Cristina Luntraru. Cristina's been very helpful, prompt in responding to my doubts and problems and dealing with them. She has been very helpful and ...
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“This is the MOST terrible agent I've ever met......”

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Nov 09,2022
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By: 'Jiawei'
Nov 09,2022
3 people found
this helpful
This is the MOST terrible agent I've ever met. They do not care their customers at all as long as the money is in their pocket. Failed to fix the heater for me during the coldest months, did not reply when asking them to return ...
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By: J
Dec 17, 2022
View all comments (1)
I have had a very similar situation. Been left without a fridge for 3 months in a furnished property. I have gone down their complaints process and 2 agents I was dealing with have “unexpectedly gone out of the office” while others higher up simply do not give any answers. ...

“Worst estate agency I have ever get the luck ......”

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Aug 01,2021
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By: 'Guillaume'
Aug 01,2021
2 people found
this helpful
Worst estate agency I have ever get the luck to deal with. The only time you will hear from them is from these rent reminder. After that, you better be prepared to call / email them 20+ time before getting any answer from them....
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“Worst customer experience ever. DO NOT USE TH......”

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Mar 14,2021
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By: 'John'
Mar 14,2021
0 people found
this helpful
Worst customer experience ever. DO NOT USE THEIR SERVICES AT ANY COST. 0 care for tenants and no property management at all. They do more work in avoiding to help you than in actually helping you. They do not guarantee minimum living standards for their tenants. ...
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“Terrible agency...”

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Aug 13,2018
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By: 'Laetitia'
Aug 13,2018
1 people found
this helpful
We had a terrible experience with this agency. We lived in the property for 1 year, and it had some issues since the begining. We had to call the agency over and over again, or go there directly for them to address the matter, for which ...
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“This was the biggest nightmare of my 4 years in London. ......”

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Mar 13,2016
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By: 'Lilandjc'
Mar 13,2016
6 people found
this helpful
This was the biggest nightmare of my 4 years in London. This guys not only came for viewings without giving Any notice whatsoever, they also tried to charge us more than a 1000 pound for check out costs, which was then put down to 300 as we fought ...
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Comment on agent fees
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“Terrible service. AVOID using them. I would never recommend them ......”

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May 11,2015
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By: 'Div'
May 11,2015
5 people found
this helpful
Terrible service. AVOID using them. I would never recommend them again. We recently moved from India and we wanted to move in somewhere Central. We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown ...
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What agent could do to change your mind?
The agent could've been upfront about all this additional items. We were told that they "gave" us the inventory report which was a lie. I requested them for it TWICE specifying that it was for my planning to buy additional material and not to review the sad state of the sofas or any other furniture! They never advised us to go through it. It was a complete shock to me when we moved in, after we signed the contract. After that, all they said was that nothing can be taken out, since it was in the contract. When space is such a premium, it was ridiculous to have chipped plates, wobbly furniture lying around. Extremely unhelpful.
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“Simone is the type of estate agent that makes the ......”

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Mar 12,2015
Minithumbup
By: 'Teresa'
Mar 12,2015
0 people found
this helpful
Simone is the type of estate agent that makes the whole process easy and straightforward. She is always nice, happy to help, attentive and professional. Since the very beginning when I started looking for a flat, until the last requests and comments regarding the property ...
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“The staff was very kind and helpful. The agent, especially ......”

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Feb 19,2015
Minithumbup
By: 'Ekrem'
Feb 19,2015
0 people found
this helpful
The staff was very kind and helpful. The agent, especially him, did take care of any problem we had during moving process....
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“Simone was excellent throughout the process. She was attentive, knowledgable ......”

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Feb 17,2015
Minithumbup
By: 'Chris'
Feb 17,2015
0 people found
this helpful
Simone was excellent throughout the process. She was attentive, knowledgable and efficient. She also assisted with problems encountered with the referencing process. I would certainly recommend her services to colleagues or friends...
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“Eren was very helpful in finding the ideal apartment for ......”

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Feb 10,2015
Minithumbup
By: 'Hui'
Feb 10,2015
0 people found
this helpful
Eren was very helpful in finding the ideal apartment for me. He took into great details my requirements and was very prompt in all correspondents. Upon moving into the apartment, he sorted out all the admin matters which were very much appreciated....
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“the staff are helpful . He respond quickly whether by email ......”

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Feb 06,2015
Minithumbup
By: 'Pk'
Feb 06,2015
0 people found
this helpful
the staff are helpful . He respond quickly whether by email or phone call . Because I can not make an appointment to visit the property before making desicion he did record a video of a property as i requested ans it make me make decision easier ....
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“We have been dealing with Eren now for around six ......”

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Jan 26,2015
Minithumbup
By: 'Gilly'
Jan 26,2015
0 people found
this helpful
We have been dealing with Eren now for around six years and he has always been courteous and fun to deal with. He listens to our needs and then acts on them, always keeping us in the picture. In all this time he has re-let ...
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“Eren Fahri,excellent service!very professional,friendly and helpful! He ......”

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Jan 22,2015
Minithumbup
By: 'ileana'
Jan 22,2015
0 people found
this helpful
Eren Fahri,excellent service!very professional,friendly and helpful! He answered all my questions,solved my problems,make my life easier....
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“Valentins responded efficiently and courteously to all our queries and ......”

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Jan 09,2015
Minithumbup
By: 'Peter'
Jan 09,2015
0 people found
this helpful
Valentins responded efficiently and courteously to all our queries and worked hard to make appointments for us. All questions and queries were dealt with urgently. He also assisted to make the transaction successful. Eren also made the time to help in viewings and providing information ...
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“Val did a great job of negotiating and closing on ......”

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Dec 11,2014
Minithumbup
By: 'Abe'
Dec 11,2014
0 people found
this helpful
Val did a great job of negotiating and closing on our recent sale of a hotel unit at County Hall Park Plaza. He gave us a realistic market assessment, but was flexible to allow for some favourable terms to be added & was able to get ...
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“He pushed the sale through despite solicitors not staying on ......”

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Nov 16,2014
Minithumbup
By: 'Iqbal'
Nov 16,2014
0 people found
this helpful
He pushed the sale through despite solicitors not staying on top of things and ensured that I was informed at every stage...
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“Very helpful and client focused. Only negative thing, I had ......”

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Oct 29,2014
Minithumbup
By: 'Balazs'
Oct 29,2014
0 people found
this helpful
Very helpful and client focused. Only negative thing, I had to chase up sometimes. An initial email confirming the status of my request on a regular basis would be better in the future....
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“I was very happy with Life Residential from finding property ......”

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Aug 27,2014
Minithumbdown
By: 'Crystal'
Aug 27,2014
0 people found
this helpful
I was very happy with Life Residential from finding property to signing contract. However, their property management is really bad. I had two bad experience with them. Firstly, they told me a plumber is coming over to fix the shared bathroom in the living room. ...
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“I found Valentins very professional throughout the whole buying process, ......”

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Aug 08,2014
Minithumbup
By: 'Mr.'
Aug 08,2014
0 people found
this helpful
I found Valentins very professional throughout the whole buying process, with great attention when needed. Also very approachable and friendly. Would not hesitate to use his services in the future....
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“Eren Fahri from Life Residential was very helpful during my ......”

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Jun 12,2014
Minithumbup
By: 'Justin'
Jun 12,2014
0 people found
this helpful
Eren Fahri from Life Residential was very helpful during my search for a property. He helped to identify properties that met my criteria and found the perfect apartment for me. He was knowledgeable, friendly and quite funny too - which is always a plus in ...
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“Valentins has been very responsive to our queries and successfully ......”

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Jun 06,2014
Minithumbup
By: 'James'
Jun 06,2014
0 people found
this helpful
Valentins has been very responsive to our queries and successfully secured a property for us. We would highly recommend Valentins to anybody who wish to look to sell or buy property in the London area....
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“Valentins and Andy were both very professional. We interacted mainly ......”

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Jun 02,2014
Minithumbup
By: 'MM'
Jun 02,2014
0 people found
this helpful
Valentins and Andy were both very professional. We interacted mainly with Valentins. We appreciated the efforts he made to try to smooth the process as well as the very clear and reactive communication. I would recommend the team with no hesitation....
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“Claire I would like to thank you for such a ......”

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Dec 23,2013
Minithumbup
By: 'Nick'
Dec 23,2013
0 people found
this helpful
Claire I would like to thank you for such a wonderful service. You have set the bar high. Thank you for everything. Thank you for sorting out my maintenance problems and returning my deposit so quick and taking the time to explain everything to me. ...
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“Our interaction with Galliard Residential has been a positive experience; ......”

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Dec 12,2013
Minithumbup
By: 'Neelam'
Dec 12,2013
0 people found
this helpful
Our interaction with Galliard Residential has been a positive experience; prompt email replies that are always professional and courteous. It was very simple to book in viewings and full details of the booking were given. The agent has been very informative and knowledgeable about the ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Life Residential

Branch - South Bank, London, SE1

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