100% sales valuation accuracy
100% sales fee satisfaction
Mar 01,2017
Mar 01,2017
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I used Jacksons Estate Agents to Let and Manage my property from 2012 - 2016. They were great for the first 2 years. Unfortunately I cannot say the same for the last 2 years because:
1. They consistently paid the rent collected to me on random dates, up to a month late and in one instance never at all until I had to chase them up for a May 2016 payment in January 2017
2. Ongoing poor communication especially when issues were raised - I had to keep sending the same emails with the same evidence and requests to different people until I finally escalated the key issues as a formal complaint to the lettings director, even then it took from Nov 2016 - March 2017 for all outstanding issues to get resolved
3. They didn't pay back money collected from deposit of the tenancy vacated in Dec 2014 until end Feb 2017, after I had to repeatedly chase them and when they paid it they made no mention of adding any interest for all the time they had held on to money that should have been paid to me
4. Inspite of a professional clean which I'd paid for my flat was left in such a poor state when they handed it back at the end of Sep 2016 that I had to spend 1 week cleaning it myself and £9000 restoring it back to how I'd handed it over to them, even though they were meant to have carried out 4 inspection a year as well as check in and checkout for each tenancy - so many things were missed off in all these processes
I will never use them again and would never recommend them to anyone else.
1. They consistently paid the rent collected to me on random dates, up to a month late and in one instance never at all until I had to chase them up for a May 2016 payment in January 2017
2. Ongoing poor communication especially when issues were raised - I had to keep sending the same emails with the same evidence and requests to different people until I finally escalated the key issues as a formal complaint to the lettings director, even then it took from Nov 2016 - March 2017 for all outstanding issues to get resolved
3. They didn't pay back money collected from deposit of the tenancy vacated in Dec 2014 until end Feb 2017, after I had to repeatedly chase them and when they paid it they made no mention of adding any interest for all the time they had held on to money that should have been paid to me
4. Inspite of a professional clean which I'd paid for my flat was left in such a poor state when they handed it back at the end of Sep 2016 that I had to spend 1 week cleaning it myself and £9000 restoring it back to how I'd handed it over to them, even though they were meant to have carried out 4 inspection a year as well as check in and checkout for each tenancy - so many things were missed off in all these processes
I will never use them again and would never recommend them to anyone else.
Comment on agent fees
They charged 16% to let and manage my property which in my view was fair when they did what they said they would in the first 2 years, but this is extortionate when they didn't provide these services for the final 2 years
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Mar 06, 2017
Dear Lara, I am very concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Plews Head of Customer Relations
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Latest Reviews
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Opening Hours
Address
Jacksons Estate Agents
26 Tooting Bec Road
Tooting,London
Greater London
SW17 8BD
0208 767 0522
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £340,000 | £545,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 7 | 2 | 2 | 1 | 3 | 0 | 4 | 1 |
Areas covered
- SW17
- CR4
- SW16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 26,2024
Jul 26,2024
0
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The Kings of Gazumping
Do not buy from these estate agents. My partner and I put in an offer on a property on a Friday morning, meeting the asking price. Even the estate agent indicated that our offer would be accepted. However, Jacksons did not ...
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Mar 14,2024
Mar 14,2024
0
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Shocking service provided by jacksons in tooting.
Where to start!
The day we were due to move in we turned up and the cleaners were still there. They had drenched the sofas and beds to a point where it took two days to dry out ...
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Oct 11,2023
Oct 11,2023
0
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Jordan was really helpful and willing to show us round 3 properties back to back which really helped us with our search. Thanks Jordan!...
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Sep 05,2023
Sep 05,2023
0
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Rhea from Jackson’s has been a terrific support, being incredibly flexible to what we’ve needed and available to answer our questions....
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Sep 01,2023
Sep 01,2023
1
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this helpful
Thank you so much Olivia for your time yesterday....
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Jan 18,2023
Jan 18,2023
0
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Exchanged on my house today. Huge thanks to the Jackson’s team for their support. A Mention for Nikkyl Patel for his attentiveness throughout the sale. Thank you and highly recommended....
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Nov 29,2022
Nov 29,2022
0
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The service of Jacksons in Tooting is head and shoulders above the rest of its competitors.
As a Landlord, Paul Rooney the Lettings Managerhas consistently shown exceptional and outstanding customer care by acting in the best interests of the Landlord as well as for the ...
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Nov 02,2022
Nov 02,2022
0
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Just wanted to thank Rhea Morgan for getting the sale of our flat over the line a couple of weeks ago - she has also gone the extra mile in helping with a couple of outstanding matters.
Jane Miller...
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Jul 05,2022
Jul 05,2022
1
people found
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Luca was our contact and he was great! Really helpful and knew the area very well! He was very knowledgeable about the property and was able to give great advice as first time buyers. Luca has made the process very easy for us and is ...
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Aug 13,2021
Aug 13,2021
0
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After viewing almost 15 properties with other agents who seemingly ignored our brief and budget, Kadeem from the Tooting office actually listened and all properties he showed us were amazing! He found us our dream flat and we couldn't be happier! We cannot recommend him enough ...
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Jun 11,2020
Jun 11,2020
0
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I have been letting through Jackson's for the last two and a half years and the service was appalling. We repeatedly had emails and calls ignored, slow responses and had to chase constantly to get any work done. We had two leaks in the house ...
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Mar 22,2019
Mar 22,2019
3
people found
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this helpful
Lies and incompetence by all staff were what we experienced. Staff ensured us our buyer was ready to go with no chain, enabling us to buy our property. Reality was a chain that held our purchase up, increasing our price by £5,500.00. Nothing but incompetence, lies ...
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Comment on agent fees
Bad. We paid 2 1/2 percent as they weren’t sole agent. Asked for discount due to their total incompetence (they couldn’t even get their maths right). No discount given.
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Mar 30,2017
Mar 30,2017
0
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Alfie was attentive and happy to go the extra mile for us, happy to give viewings at obscure times of day. He got us exactly what we needed from our landlord, and we're now enjoying our lovely new home!...
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Jun 13, 2017
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(1)
Dear Greg,
I am writing to say thank you for your kind comments about the service you received from our Tooting Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 24,2017
Mar 24,2017
0
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I am very impressed with Jacksons Estate agents.
Jacksons have been very professional, insightful, prompt and responsive. They listened very well and they found a beautiful house which is perfectly suited for us;...
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Jun 13, 2017
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Dear Nicholas,
Thank you very much for your great review regarding our Tooting Office.
Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 23,2017
Mar 23,2017
0
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Quick and speedy process. We loved the first house Jackson's showed us and the process since has been great....
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Comment on agent fees
Expensive - but not as bad as other agents!
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Jun 13, 2017
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(1)
Dear Kayleigh,
I am writing to say thank you for your kind comments about the service you received from our Tooting Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 23,2017
Mar 23,2017
0
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Natalia has been nothing but friendly, professional and responsive from our first conversation. She has made what can sometimes be an arduous process, an easy one!...
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Jun 13, 2017
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(1)
Dear Josie,
Thank you very much for your great review regarding our Tooting Office.
Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 14,2017
Mar 14,2017
0
people found
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I have used Jacksons to find a property to rent.
They have been very professional showing us the property as well along the way through the referencing process, paying holding deposit etc.
I would definitely recommend Jackson's if you appreciate everything organised promptly....
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Mar 15, 2017
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(1)
Dear Maciej,
Thank you for your review regarding your experience with our Tooting Office.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 14,2017
Mar 14,2017
0
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I am currently in the final stages of renting a property through Jacksons (Tooting) and could not fault their work or approach throughout the process to date.
After contacting many agents in my search, it was Jacksons and in particular our letting consultant, Natalia, who ...
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Comment on agent fees
Fees was very reasonable, cheaper than any other agencies we engaged with
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Mar 15, 2017
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(1)
Dear Sir/Madam,
I wanted to say thank you for your kind comments about the service you received from our Tooting Office.
We really appreciate you taking time to post this review as feedback is very important to us.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations. ...
Mar 01,2017
Mar 01,2017
4
people found
this helpful
this helpful
I used Jacksons Estate Agents to Let and Manage my property from 2012 - 2016. They were great for the first 2 years. Unfortunately I cannot say the same for the last 2 years because:
1. They consistently paid the rent collected to me on random dates, up to a ...
read full review
read full review
Comment on agent fees
They charged 16% to let and manage my property which in my view was fair when they did what they said they would in the first 2 years, but this is extortionate when they didn't provide these services for the final 2 years
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Apr 01, 2017
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Dear Marilyn
Thank you for your response and expression of concern regarding my review.
As I spent the period from Sept 2016 - March 2017 repeatedly communicating with Jacksons Lettings Management team including the Lettings Director, Jacksons really should have all the details which I'm sure you can access if you would really like to look into the matter on my behalf, without me having to repeat it all by providing you with the same information again.
Regards
Lara ...
Jul 29,2016
Jul 29,2016
0
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Being out of the U.K. I have every confidence in the management team of Jamie wainwright and Anne Brown. They are always professional, helpful and have proven to me that my property is in completely safe hands. Thank you both!...
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Jun 22,2016
Jun 22,2016
0
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Having recently gone through the process of selling my flat while living in Australia, Karina has been a great help in helping me with this process. In fact I couldn't have done it without her friendly and professional assistance. Prior to this sale Karina has ...
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Comment on agent fees
Whilst not involved in the sale of the flat, I found Jackson's fees for letting and managing the property for the past 7 years to be very reasonable.
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May 26,2016
May 26,2016
0
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Coral has been excellent keeping us in the loop re new tenants and overall been very efficient and helpful.. We have been very impressed . She keeps up very up to date each day on what is going on which is very helpful when we live ...
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May 18,2016
May 18,2016
0
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Jacksons in general, and specifically Karina, have has always been exceptionally polite and helpful during the period they were our letting agent (2 years)...
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May 16,2016
May 16,2016
0
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Karina was very helpful in assisting and dealing with issues relating to my departing tenants that lead to a claim through My Deposits. She kept me informed of progress and ultimately helped me get some redress....
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May 05,2016
May 05,2016
0
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Jamie Leigh has been really helpful as our building manager over the past 18 months and we are really thrilled. She has gone out of her way to help us with any queries, no matter how difficult (being locked out countless times) with ease and is ...
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Comment on agent fees
n/a
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Apr 29,2016
Apr 29,2016
0
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Jamie Leigh has been looking after me and my property for a few years now. I live abroad and Jamie Leigh is my eyes and ears, she and I have been through some dreadful tenants and she has been amazing in how she has dealt ...
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Comment on agent fees
Seem like approriate value for money
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Mar 21,2016
Mar 21,2016
0
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Fantastic communication and organisation skills. No matter how big or small the issue, the team will try their best to help. I would highly recommend the team of property managers at Jacksons, very helpful team....
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Comment on agent fees
Fantasic team, I would highley recommend
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:38 PM 14/03/2017 by Paul
Thank you for your response and expression of concern regarding my review.
As I spent the period from Sept 2016 - March 2017 repeatedly communicating with Jacksons Lettings Management team including the Lettings Director, Jacksons really should have all the details which I'm sure you can access if you would really like to look into the matter on my behalf, without me having to repeat it all by providing you with the same information again.
Regards
Lara