50% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
56% lettings fee satisfaction
Mar 01,2017
Mar 01,2017
3
people found
this helpful
this helpful
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter.
I meant to put 0 star but could not.
Anyway, they won't be amazed to read that review and I think they did everything they could to earn it. Nothing personal.
In august 2015 we signed a 3 years lease. Events in life made that we had to leave the country after only 18 months. SO we gave two months notice to Snellers.
We signed a contract stipulating that should we break the lease before the end date we had to pay 8% of the remaining rent (8% of 18 months rent in the area, I let you imagine).
This is already a decadent rule, but Snellers and the landlord are in their rights and we signed for this insane thing.
Eveything is set up to protect the landlord while WE, tenants, are funding Snellers. But then the problem starts. Of course if they do not find new tenants on time we are still responsible for the rent. The landlord wanted to redecorate the house. So they probably imagine that we could still pay the rent
while they redecorate the house. Why not ? unh ?
But the problem in that is that they insolently lied to the viewers. We have solid proofs about that. They told the viewers the house would be available one month after we leave.
We initially thought that well if they want to redecorate they want us to be gone for sure and we wouldn't pay the rent. This is only logic.
But no ! They made us pay the rent and we had to go. So we paid.
A few days after Nancy Kearney naively emailed us that she went to the property and got the keys back. How foolish ! She basically told us she went to the property without
any permission from us. We were still responsible of the property. Of course then the director or should I say the professional liar, took over the discussion and threatened us that
if they didn't redecorate the house while we are still paying the rent the new tenants would not move in and our tenancy would roll over.
AHAHAHH how ironic is that! So that was their plan from the beginning. Make us pay, sucking our money. And they thought we would just accept and say of course how much do you want ?
We are going to take them to court. We build a very nice case with our lawyer and according to him Snellers made a lot of mistakes. So we are looking forward to talking with them again :)
And to finish, the person replying to the reviews, please don't bother with things like Thank you for taking the time to leave your review and blablabla or whatever you may have to say. This is making you lower than you already are.
With all my despise,
Antoine Rolland
I meant to put 0 star but could not.
Anyway, they won't be amazed to read that review and I think they did everything they could to earn it. Nothing personal.
In august 2015 we signed a 3 years lease. Events in life made that we had to leave the country after only 18 months. SO we gave two months notice to Snellers.
We signed a contract stipulating that should we break the lease before the end date we had to pay 8% of the remaining rent (8% of 18 months rent in the area, I let you imagine).
This is already a decadent rule, but Snellers and the landlord are in their rights and we signed for this insane thing.
Eveything is set up to protect the landlord while WE, tenants, are funding Snellers. But then the problem starts. Of course if they do not find new tenants on time we are still responsible for the rent. The landlord wanted to redecorate the house. So they probably imagine that we could still pay the rent
while they redecorate the house. Why not ? unh ?
But the problem in that is that they insolently lied to the viewers. We have solid proofs about that. They told the viewers the house would be available one month after we leave.
We initially thought that well if they want to redecorate they want us to be gone for sure and we wouldn't pay the rent. This is only logic.
But no ! They made us pay the rent and we had to go. So we paid.
A few days after Nancy Kearney naively emailed us that she went to the property and got the keys back. How foolish ! She basically told us she went to the property without
any permission from us. We were still responsible of the property. Of course then the director or should I say the professional liar, took over the discussion and threatened us that
if they didn't redecorate the house while we are still paying the rent the new tenants would not move in and our tenancy would roll over.
AHAHAHH how ironic is that! So that was their plan from the beginning. Make us pay, sucking our money. And they thought we would just accept and say of course how much do you want ?
We are going to take them to court. We build a very nice case with our lawyer and according to him Snellers made a lot of mistakes. So we are looking forward to talking with them again :)
And to finish, the person replying to the reviews, please don't bother with things like Thank you for taking the time to leave your review and blablabla or whatever you may have to say. This is making you lower than you already are.
With all my despise,
Antoine Rolland
Comment on agent fees
Bad of course
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May 06, 2017
Marilyn, perhaps you might want to have a word with your Twickenham branch as they are currently doing the exact same to me. Appaling. I haven't yet written a review as I am hoping they can find a tennent. Mar 01, 2017
Dear Antoine, We note your comments in your review. I have passed this onto our Area Director Jamie Hearne who will be in contact with you directly.
Kind regards,
Marilyn Head of Customer Relations.
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Latest Reviews
21st Feb 2024
reviewed by 'Emma'
14th Aug 2023
reviewed by 'Nicki Tattersall'
19th May 2021
reviewed by 'amanda thomson'
17th May 2019
reviewed by 'Lidiya'
20th Mar 2019
reviewed by 'Undisclosed'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £630,000 | £630,000 |
| Lettings | 80% | 56% | £600 | £1,625 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 1 | 4 | 1 | 0 | 1 | 0 | 3 | 1 |
Areas covered
- TW11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 21,2024
Feb 21,2024
0
people found
this helpful
this helpful
I have dealt with Paul from Snellers on a few occasions and I have always had the most amazing experience. All staff at Snellers are really experienced and friendly, I would recommend....
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Jul 11, 2024
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Dear Sarah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team ...
Aug 14,2023
Aug 14,2023
0
people found
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Excellent advice and service from Paul at Snellers, Teddington. I would highly recommend them....
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Jul 11, 2024
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Dear Nicki, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team ...
May 19,2021
May 19,2021
0
people found
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Stevie and Jess were very friendly and helpful, always available and responsive, and a calm and knowledgeable team. The valuation seemed spot on, and the list of buyers already on their books meant the property was sold very quickly.
I would highly recommend them...
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Aug 19,2020
Aug 19,2020
0
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Outstanding amazing service from Isabella and Donna have looked after my property for over 12 years. Would highly recommend Snellers.
Thanks
Rob
13 Chessholme...
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May 17,2019
May 17,2019
0
people found
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Holly Maingot has dealt with 2 of the properties I was / am renting. She is wonderful and full of energy and very involved and dedicated to her job. She helped me resolve very swiftly a few problems and has always been very professional. It is a ...
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Mar 20,2019
Mar 20,2019
3
people found
this helpful
this helpful
Doesn't pay attention to emails , multiple people looking after one property and not communicating with each other , completely unprofessional , no relationship with their clients or their tenants , call at unsociable hours , access properties without giving permission , chase you to pay invoices you have already paid ...
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Comment on agent fees
Standard for London
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Feb 11,2019
Feb 11,2019
0
people found
this helpful
this helpful
I received extremely prompt and a very personal service when I asked for Snellers for an up to date valuation on my property. Even though I am not currently selling my house Paul was very efficient and extremely helpful. Paul was also very professional and ...
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Comment on agent fees
N/A
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Oct 06,2018
Oct 06,2018
0
people found
this helpful
this helpful
There has been a step change in service since Anna Harrison took over the management of the property. A 'can do' attitude, nothing is too much trouble, very efficient and agreeable...
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Comment on agent fees
Medium
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Jan 15,2018
Jan 15,2018
7
people found
this helpful
this helpful
I am the tenant of a property Snellers Teddington is currently marketing for rent and unfortunately for me, my landlady trusted them with a set of keys. On Saturday 13th January 2018 at 2.45pm, Nancy Kearney, Lettings Manager, authorised a lettings consultant to enter my home ...
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Comment on agent fees
n/a
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Jul 10,2017
Jul 10,2017
0
people found
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Landlord TW16
Charlotte has been very professional has handled all matters with greatest of detail and has always kept me informed has solved all issues and kept both myself and tenants informed. I have had great dealing with your company and will remain as your ...
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Comment on agent fees
Fees are worth every penny for the service you receive
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Jul 14, 2017
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Dear Rob,
Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Asma Chughtai Customer Relations Manager ...
Mar 22,2017
Mar 22,2017
0
people found
this helpful
this helpful
Nancy was nothing short of an exceptional agent. I spoke with over 8 real estate agencies and Nancy was without doubt the most customer focused and genuinely interested of the lot. Nancy was able to balance regular updates and calls, with not being over bearing. She ...
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Comment on agent fees
Good value
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Mar 23, 2017
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Dear Nick,
Thank you for your review regarding your experience with our Teddington Office.
I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Asma Chughtai Head of Customer Relations ...
Mar 01,2017
Mar 01,2017
3
people found
this helpful
this helpful
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter.
I meant to put 0 star but could not.
Anyway, they won't be amazed to read that review and I think they did everything they could ...
read full review
read full review
Comment on agent fees
Bad of course
Was this helpful?
Yes
Yes
May 06, 2017
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(2)
Marilyn, perhaps you might want to have a word with your Twickenham branch as they are currently doing the exact same to me. Appaling. I haven't yet written a review as I am hoping they can find a tennent. ...
Sep 29,2016
Sep 29,2016
1
people found
this helpful
this helpful
I can not believe I stayed in this property for a year!! After falling ill and taking time off work from all the disgusting mould and damp EVERYWHERE in the flat mostly covered by my obnoxious flat mates giant book shelf, cracked tiles in my ...
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Comment on agent fees
PLEASE EVERYONE AVOID.
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Dec 06, 2016
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(1)
Dear Evie,
I am aware that our Snellers Lettings Director has tried to contact you regarding your review and the concerns you have raised.
Should you wish to speak to us further please email [email protected].
Kind regards,
Marilyn Plews Head of Customer Relations. ...
Jul 29,2016
Jul 29,2016
5
people found
this helpful
this helpful
Dreadful. I know standards are low out there for a variety of reasons but Snellers are right ahead in the competitive race to the bottom. They do the superficial stuff quite well sometimes, but are hopelessly disorganised, and fundamentally incompetent. Part of the problem is ...
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What agent could do to change your mind?
high, but seemingly they all are.Attached Filesnbsp;
Comment on agent fees
high, but seemingly they all are.
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Oct 07,2014
Oct 07,2014
7
people found
this helpful
this helpful
Avoid! I was trying to buy a property through them. They didn't pass my offers, just kept saying that I should offer more....
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Oct 14, 2014
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Snellers branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:46 AM 28/09/2021 by Robin Philpot
