80% sales valuation accuracy
91% sales fee satisfaction
0% lettings valuation accuracy
83% lettings fee satisfaction
Apr 13,2012
Apr 13,2012
2
people found
this helpful
this helpful
I was looking at the beginning of March to return to the area and rent 1 bed flat. As I had dealings with Beaumont couple of years back, I looked at a few properties they had to offer.
Cliff was very helpful showing around and looking for flats on my behalf, he even arranged a second viewing for me the same day in the evening. I have decided to make an offer on the property there and then. I was told if I want to make an offer, I would need to pay a holding deposit, before the agent even gets in touch with the landlord. Strange, but fine. I was happy to pay it the same evening, to secure it, but Cliff advised that it was too late for his office to process the payment and I can do so the next morning and they can negotiate with the landlord. Andrew would be advised of all the details.
As Cliff was on holiday the next day, I was given Simon's contact details for the next morning. So after unsuccessfully trying to reach him on the phone in the morning, and after leaving couple of messages with colleagues for a call back, no news. I have emailed as well. Then called and all the same - no response. After managing to reach him later in the day, he was being very vague as if not knowing what I was talking about and would get back to me after speaking to LL. I didn't hear back..... Emailed again, this time copying Cliff on too and this was the last communication I had. No response whatsoever.
I then decided to look elsewhere!
Very unprofessional service and lost customer. Completely opposite service to the one I received couple of years back.
Cliff was very helpful showing around and looking for flats on my behalf, he even arranged a second viewing for me the same day in the evening. I have decided to make an offer on the property there and then. I was told if I want to make an offer, I would need to pay a holding deposit, before the agent even gets in touch with the landlord. Strange, but fine. I was happy to pay it the same evening, to secure it, but Cliff advised that it was too late for his office to process the payment and I can do so the next morning and they can negotiate with the landlord. Andrew would be advised of all the details.
As Cliff was on holiday the next day, I was given Simon's contact details for the next morning. So after unsuccessfully trying to reach him on the phone in the morning, and after leaving couple of messages with colleagues for a call back, no news. I have emailed as well. Then called and all the same - no response. After managing to reach him later in the day, he was being very vague as if not knowing what I was talking about and would get back to me after speaking to LL. I didn't hear back..... Emailed again, this time copying Cliff on too and this was the last communication I had. No response whatsoever.
I then decided to look elsewhere!
Very unprofessional service and lost customer. Completely opposite service to the one I received couple of years back.
What agent could do to change your mind?
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Latest Reviews
1st Mar 2021
reviewed by 'Lorena'
23rd Nov 2020
reviewed by 'Tony'
25th Nov 2019
reviewed by 'Colin'
29th Jul 2019
reviewed by 'Cecylia'
29th Jul 2019
reviewed by 'Jaroslaw'
5th Jun 2019
reviewed by 'Jeanna'
Opening Hours
Address
Mark Beaumont
197 Lewisham High Street
Lewisham,London
Greater London
SE13 6AA
020 8852 5000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 91% | £159,000 | £445,000 |
| Lettings | 0% | 83% | £1,050 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 11 | 2 | 13 | 0 | 5 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
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Mar 01,2021
Mar 01,2021
0
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They try to sort our problems quickly, always answer me quickly also.
Olivia and Ben are very kind, very helpful.
Is the best agency I have meet before....
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Nov 23,2020
Nov 23,2020
0
people found
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Through Mark Beaumont, our flat attracted plenty of good interested viewers and he soon found a buyer at close to the ambitious sale price he had recommended. Our sale process was tricky, mainly due to Covid, but Mark could be relied on to chase everything ...
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Nov 25,2019
Nov 25,2019
0
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Excellent and attentive service for a sale that was not without its challenges.
Unreserved recommendation for a team of staff that were polite and encouraging as well as completely efficient....
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Jul 29,2019
Jul 29,2019
0
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Great service
A huge thank you to Mark and Dorota for helping myself and my husband to find our flat. We were very nervous because our landlord went bust. Mark offered good advice and Dorota brought us to safe harbour smoothly....
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Jul 29,2019
Jul 29,2019
0
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Great service
A huge thank you to Mark and Dorota for helping myself and my wife to find our flat.
We were very nervous because our previous landlord went bust. Mark offered good advice and Dorota brought us to safe harbour smoothly....
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Jun 05,2019
Jun 05,2019
0
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I would highly recommend our estate agent Mark Beaumont.
We first came in contact with him, looking for a property in Hither Green. Immediately, the trust was established and we felt Mark was competent, knew his local market very well, was interested in getting us ...
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May 28,2019
May 28,2019
0
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Working with Mark was a pleasure, his knowledge of the local area was evident, he offered advice and insight whilst never being pushy. Once we'd viewed the property and submitted our offer Mark was quick to respond.
Mark's calm manner helped us remain calm also! ...
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May 28, 2019
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(1)
Dear Gemma.
Thank you for being a great, decisive and honest customer. Thank you for taking time to write this review. I know and understand how busy peoples lives are these days and it is for this reason that I am so appreciative. For the past 20 years we have tried to be the best that we can be. Thank you once again, enjoy your new home. Regards Mark Beaumont ...
May 24,2019
May 24,2019
0
people found
this helpful
this helpful
Mark, Thanks for helping sell my flat. Your advice to reduce the rent to my tenants whilst going through viewings and sale was genius. And thank you to the team who helped arrange repairs, clearance etc to enable a smooth sale. Thanks, Kate...
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May 28, 2019
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Dear Kate.
Thank you for taking time to write this review. I am glad that you accepted the idea or 'buying' a little flexibility from your tenants, I've known this to buy some cooperation many times. I am so glad that everything worked out for everyone in the end. I know and understand how busy peoples lives are these days and it is for this reason that I am so appreciative. For the past 20 years we have tried to be the best that we can be. Thank you once again. Regards Mark Beaumont ...
May 16,2019
May 16,2019
0
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this helpful
this helpful
We had a great experience buying our new home through Mark Beaumont. This was a huge relief having had a difficult experience with a previous purchase. Mark was always on hand to answer questions, arrange viewings and ensured the whole process went smoothly....
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May 28, 2019
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Dear Carla.
Thank you for being a great buyers. I knew you loved this house and it is so pleasing that someone bought their perfect family home.
Thank you for taking time to write this review. I know and understand how busy peoples lives are these days and it is for this reason that I am so appreciative. For the past 20 years we have tried to be the best that we can be. Thank you once again, enjoy your new home. Regards Mark Beaumont ...
May 11,2019
May 11,2019
1
people found
this helpful
this helpful
I recently used Mark to sell my property in Brockley and the service he provided was outstanding. No question was too trivial and the support and communication he offered throughout the entire process was fantastic....
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Comment on agent fees
Good value
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May 11, 2019
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Thank you so much for making this review. You were a dream customer, trusting, loyal and communicative. As well, your property was immaculate, which was a pleasure to show to people. You were always very kind , which motivates agents like me to go the extra mile (or 2).
I do hope that you will be supremely happy in your new property in your new area. Thank you again. ...
Feb 12,2019
Feb 12,2019
0
people found
this helpful
this helpful
If you're looking for an agent who knows the local housing stock well, consider Mark. He's personable, a voice of reason when things get heated and his friendly, professional and honest approach make him stand out from the corporate chains in the Lewisham / Brockley market. ...
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Comment on agent fees
Competitive
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May 11, 2019
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Dear Brian.
Thank you so much for your review. It was an absolute pleasure acting for you. I am pleased I was able to improve your impression of 'agents' after your initial bad experience with a competitor. We try to offer personal service as we know the big chains of estate agents can't match this and I am ever-so grateful for your kind comments. All the very best with your travels. Mark ...
Jan 27,2019
Jan 27,2019
0
people found
this helpful
this helpful
Superb service and advice. A very professional agent who knows the area and the market well. Completely outshines all other agents in the area....
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Comment on agent fees
Excellent
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Jan 20,2019
Jan 20,2019
0
people found
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All staff in the office are friendly and helpful. If we have some problems They updated us to what was going on and got everything sorted ASAP.
professional and very good service...
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Comment on agent fees
Good
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Jan 14,2019
Jan 14,2019
0
people found
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âWe have dealt with Mark Beaumont a few times over the years. Mark has always been amazing. Its hard to find people you trust these days, but Mark is always frank and honest. He has been one of the best contacts we have made since ...
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Comment on agent fees
Reasonable
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Jan 14, 2019
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Mrs ***. May I thank you for taking the time out of your busy life to write this review. I cannot express enough how much small independent business needs the support and feedback from customers. We always strive to give the best and more importantly, personal service. You're thanks is appreciated 100%. I welcome you, your friends and family anytime. ...
Jan 12,2019
Jan 12,2019
0
people found
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It has been a pleasure to deal with mark and his great staff. They were honest, professional and speedy to returns calls.A friendly bunch of people....
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N/A
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Jul 30,2018
Jul 30,2018
3
people found
this helpful
this helpful
AVIOD at all cost. A lucky escape for me.
God help anyone else who has the misfortune to use them....
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Comment on agent fees
wouldn't know but incapable of selling anyway.
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Sep 25, 2018
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(1)
I would be obliged to know who has written this review. It seems peculiar in the least, for we have not received any complaints at all. With the lack of identity, this sounds spurious. If this is genuine, (which I doubt), do please come forward, identify yourself and allow me to investigate. Thank you. ...
Mar 27,2018
Mar 27,2018
1
people found
this helpful
this helpful
Mark is an experienced estate agent and with him you get knowledge and wisdom which is worth far more than fancy patter and smooth talk.
He can be trusted and he will tell you how it is (no bxxxxxt) with him ) just an honest assessment ...
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Comment on agent fees
Good.
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Mar 29, 2018
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(1)
I asked the vendor why only 4 stars. He said this - see below.
Thank you very Much Mr Ames. Your business is appreciated.
Hi Mark
.
I did mean to give you 5 stars, something must have gone wrong there.
Hope you don,t mind the review. I am a bit annoyed with the estate agents in Bournemouth as I am leaving my details with them but they are not getting back to me. This was a veiled swipe at them. Like you, I tell it as it is. As you can tell, I have no complaints about you.
All the ...
Dec 08,2016
Dec 08,2016
1
people found
this helpful
this helpful
First rate service!!!! We put our house on the market and within in hours they team had two viewings and within a day we had an offer which we accepted. The whole process was a breeze with regular feedback and none of the usual excuses ...
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Comment on agent fees
Excellent value for money in fact would pay twice what we were charged!
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Dec 06,2016
Dec 06,2016
0
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I felt I must say that the professional and friendly manner with which I was dealt with by all the staff encountered at Mark Beaumont.com was impressive. Too often these days customer service is forgotten but I can thoroughly recommend this team. Brilliant...
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Comment on agent fees
Good
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Dec 06, 2016
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Dear Madam.
On behalf of my staff and I. May I take the opportunity to thank you for taking the time to write this review.
We are an independant family business and every shred of business is truly appreciated.
Have a wonderful Christmas.
MarkBeaumont.com & BeaumontLettings.com ...
Nov 17,2016
Nov 17,2016
2
people found
this helpful
this helpful
Terrible experience!!! I viewed a property and paid a holding fee and then could not get a response, no returned calls or returned emailed, to confirm if i had managed to secure the property. After 9 days with no communication from this office I had to ...
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Dec 05, 2016
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Obviously you would expect an agent to dispute such a negative comment. Naturally I do and will explain why.
You made an offer to rent a property through us. You even agreed a date to move in with the outgoing tenant. You were asked to pay a holding deposit, which is normal in the industry. After you paid the deposit, you were sent a receipt, together with terms and conditions. Amongst other things the terms say. 3.0 "The holding deposit is non refundable should the applicant(s) not take up ...
Jul 15,2013
Jul 15,2013
0
people found
this helpful
this helpful
Very professional from start to finish, and very flexible working around my work schedule in helping to get my tenancy started and closed. Cliff is incredibly friendly and goes way beyond anything I would expect from a London estate agent to help his clients. The ...
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Jun 21,2012
Jun 21,2012
2
people found
this helpful
this helpful
These guys are the type of estate agents that give estate agents a bad name. Totally unscrupulous. All smiles and friendly when they're trying to make a sale - after that they dont' want to know. I rented a flat that was riddled with mould ...
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Jul 06, 2012
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Dear Sirs,
Many thanks for using the All Agents website and providing us with feed back on your dealing with us.
I am sorry to hear of your grievances however I have now looked into the processes that you went through within our agency and under the guideline and the information provided I can see that we have assisted you in every manner possible until such time that it was the responsibility of your Landlord. (good)
When you took the property you were advised from the onset that thi ...
Jun 18,2012
Jun 18,2012
0
people found
this helpful
this helpful
We have been tenants with Mark Beaumont Lettings for 5 happy years and have found their service to be excellent. We have always been treated fairly and been kept informed of any relevant information. Any issues or problems with our flat have always been addressed promptly ...
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Apr 13,2012
Apr 13,2012
2
people found
this helpful
this helpful
I was looking at the beginning of March to return to the area and rent 1 bed flat. As I had dealings with Beaumont couple of years back, I looked at a few properties they had to offer.
Cliff was very helpful showing around and looking ...
read full review
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What agent could do to change your mind?
Talk to me!Attached Filesnbsp;
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Jan 06,2012
Jan 06,2012
0
people found
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I have had dealings with three estate agents over the past year and Mark Beaumont are by far the best. I found dealings with them very easy and both Cliff and Andy were very helpful, I have also recommended them to friends. I also found ...
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Dec 28,2011
Dec 28,2011
0
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I asked Mark Beaumont to sell my property after using other agents in the area to no avail. I have to say that I found all the staff friendly and helpful and even though I had a couple of sales fall through they still kept ...
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Dec 20,2011
Dec 20,2011
0
people found
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I have rented a flat with Marc Beaumont and was really surprised by Cliff and Andrew's professionalism. I have recommended them and will use their services in the future if necessary....
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Dec 20,2011
Dec 20,2011
0
people found
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I have dealt with Mark Beaumont to sell and consequently to buy my property. The service I have received was outstanding. I dealt with Maria and Laura who are very professional women. What I liked about dealing with them was that they were not lads ...
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Dec 19,2011
Dec 19,2011
0
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I rented a flat recently from Mark Beaumont and was pleasantly suprised. Unlike some of the big chain estate agents, they have the personal touch and are more than happy to help with and questions I had. I will definatly be using them again....
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Dec 19,2011
Dec 19,2011
0
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Having used Mark Beaumont and his staff to purchase my property I wanted to report on the high level of professionalism displayed throughout the entire process. I never felt I had to chase up for progress, constant contact was made by the staff so that ...
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Best Estate Agent in SE13 
