Maida Vale, London, W9
4.4/5, 79 reviews
87% recommended
100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
76% lettings fee satisfaction

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“Worse experience ever. Arrogant, rude and unprofessional agent. I contacted ......”

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Feb 21,2017
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By: 'Cristina'
Feb 21,2017
29 people found
this helpful
Worse experience ever. Arrogant, rude and unprofessional agent. I contacted Dexter to rent a 2 bed flat with another 2 friends. After the first viewing our agent Aida started to rush us into making an offer, pushing a horrible flat that she thought it's more suitable for us. We really likes another flat in Maida Vale, which she said it had so many viewings and offers and she thinks we cannot get it. I made an offer for that flat, 30 min after she sent an email with " good news" our offer have been accepted and she charged 2 weeks the holding deposit. After another 30 min she started to ask questions that she should have asked before charging my money. I told her from the begining we are 3 friends and we will share a 2 beds flat. After charging the money she realised that the landlord doesn't want 3tenants. She called our situation embarrassing, that we gonna share a 2 bed flat at 26 years old. This was something I have never seen or heard from an agent in my life. I told her I want my money back . Of course it's been one week and nobody is rushing to return my money. Plus after all this experience she had the guts to invite me to re - think my option over the awful flat that she proposed at the beginning.
Horrible attitude, judgemental and rude behaviour.
I asked her 2 times to pass me her manager contact. Of course, she didn't. Hopefully I will get my deposit back.

AVOID Dexter .
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By: Marilyn
Feb 23, 2017
Dear Cristina,

I am concerned to read your review and keen to discuss this with you.

If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.

Kind regards,
Marilyn Head of Customer Relations

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Latest Reviews

View all Reviews 79
13th May 2024
reviewed by 'Cristina Bochra Chentouf'
“Avoid, horrible, unprofessional, awful peopleAvoid. Avoid if you want to save yourself the stress and a horrible experience.The worst, ......”
23rd Oct 2023
reviewed by 'Hervé'
“Dexters (Maida Vale) is at least incompetent, possibly criminal. They are highly unprofessional, inefficient, dismissive, and invisible.First of all, ......”
25th Aug 2022
reviewed by 'Regine Saunders'
“I want to thank Rudy Singh from Dexters Maida Vale. He has been very patient , hard working and professional , very ......”
31st Aug 2021
reviewed by 'Sophia'
“The management team was incompetent and rude.The property we rented was flooded and we called them requesting an emergency ......”
9th Oct 2020
reviewed by 'Min'
“Met Neela when we first entered the property and she has always a great agent & very knowledgable. She helped us ......”
20th May 2020
reviewed by 'Stefano'
“The start of the tenancy was fine (the first 25 days), after that we have been robbed as Landlord didn't provide ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
298 Elgin Avenue
Maida Vale,London
Greater London
W9 1JS
020 7266 2020, 020 7266 2021

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £425,000 £450,000
Lettings 83% 76% £1,200 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 0 24 9 14 0 11 0 4 1
Areas covered
  • W9
  • Maida Vale
  • W2
  • NW10
  • W10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Avoid, horrible, unprofessional, awful people......”

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May 13,2024
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By: 'Cristina Bochra Chentouf'
May 13,2024
2 people found
this helpful
Avoid, horrible, unprofessional, awful people Avoid. Avoid if you want to save yourself the stress and a horrible experience. The worst, the worst, the worst state agency I ever dealt with. A bunch of unprofessional, Liars, dishonest, rude, and lousy people. Especially the branch manager ...
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By: Matty
May 13, 2024
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Agreed. Shocking firm. Lied to me. Failed me. Then lied again. The CEO Andy Shepherd is too scared and too above anyone else to get involved with anything. His minions are complete wasters and losers. ...

“Trickery, incompetence and inefficiency...”

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Oct 23,2023
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By: 'Hervé'
Oct 23,2023
0 people found
this helpful
Dexters (Maida Vale) is at least incompetent, possibly criminal. They are highly unprofessional, inefficient, dismissive, and invisible. First of all, they hid essential information that contradicted directly with the conditions of our offer to rent a flat, and told us AFTER signature that our conditions ...
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By: Lucy
Jul 11, 2024
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Dear Herve, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Asma, Customer Relations Team ...

“I want to thank Rudy Singh from Dexters Maida......”

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Aug 25,2022
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Rudy
By: 'Regine Saunders'
Aug 25,2022
0 people found
this helpful
I want to thank Rudy Singh from Dexters Maida Vale. He has been very patient , hard working and professional , very impressed....
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By: Ria Burton
Sep 05, 2022
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Dear Regine, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Maida Vale office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Ria Burton, Customer Relations Team ...

“The management team was incompetent and rude.......”

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Aug 31,2021
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By: 'Sophia'
Aug 31,2021
0 people found
this helpful
The management team was incompetent and rude. The property we rented was flooded and we called them requesting an emergency plumber visit, but they left without any follow up after they told us they will call back. They did not have any knowledge in handling ...
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“Smooth Experience...”

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Oct 09,2020
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Neela
By: 'Min'
Oct 09,2020
0 people found
this helpful
Met Neela when we first entered the property and she has always a great agent & very knowledgable. She helped us with our queries in a timely manner...
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By: Sarah Tranter
Nov 10, 2020
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Dear Min, Thank you for your 5* review. I am pleased to hear that you have had a great experience with Neela and will ensure your comments are passed onto the her. Kind regards, Sarah Tranter ...

“Worse Tenancy of my life...”

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May 20,2020
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James
By: 'Stefano'
May 20,2020
2 people found
this helpful
The start of the tenancy was fine (the first 25 days), after that we have been robbed as Landlord didn't provide security locks and we discovered he is negligent and rude. Loads of stress and ongoing issues which we have to sort by ourselves as the ...
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“Professional and knowledgeable. I am pleased......”

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Nov 06,2019
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By: 'Sally'
Nov 06,2019
0 people found
this helpful
Professional and knowledgeable. I am pleased to have had the benefit of their specialist knowledge of the area when I was completing a valuation....
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“Avoid at all costs...”

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Oct 01,2019
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Shaquille
By: 'Michael'
Oct 01,2019
1 people found
this helpful
I am not one to use digital methods to express my views, however in this instance I won't let it go. The worst agency I have yet to deal with. Initially speaking with a letting agent called "Shaquille" this person has no knowledge of properties ...
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By: Marilyn Plews
Oct 15, 2019
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Dear Mr Grantley, I note your comments and understand the office has been in contact with you. If you wish to escalate this you can contact The Property Ombudsman with the details of your complaint. Kind Regards, Marilyn Plews, Customer Relations Team ...

“Soraya has managed the letting of our flat si......”

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Sep 24,2019
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Soraya
By: 'Junction'
Sep 24,2019
0 people found
this helpful
Soraya has managed the letting of our flat since purchase. We find her to be patient, polite, informative and helpful both to us and our tenant. Her experience enable her to keeps things running smoothly, without fuss....
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“we met Soraya when we first entered the flat ......”

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Sep 12,2019
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Soraya
By: 'Giorgio'
Sep 12,2019
0 people found
this helpful
we met Soraya when we first entered the flat and she has been always kind and helpful. She helped us with our queries in a timely manner....
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“James Simmons was very helpful and profession......”

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Sep 04,2019
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James
By: 'David'
Sep 04,2019
0 people found
this helpful
James Simmons was very helpful and professional especially with regards to helping me rent a property. He actually listened to what I needed around transport and schools for the kids which was great. As far as renting goes it was a pleasant experience goes and ...
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“Superb rental search services...”

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Sep 03,2019
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James
By: 'Jonathan'
Sep 03,2019
0 people found
this helpful
I experienced great service from James and his team throughout my rental property search. Their knowledge of the market was spot on as were the range of flats they showed me based on the requirements and budget I provided them. I am now a happy ...
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“I was very happy to have agent like Soraya sh......”

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Jul 24,2019
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Soraya
By: 'Zbigniew'
Jul 24,2019
0 people found
this helpful
I was very happy to have agent like Soraya she is very professional and reliable person. I recommend this agency myself and their agents....
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By: Hayley Marner
Aug 12, 2019
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Dear Zbigniew, We greatly appreciate you putting aside the time to submit a review about our Maida Vale Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...

“Very good...”

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Jun 17,2019
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Soraya
By: 'Nerea'
Jun 17,2019
0 people found
this helpful
Soraya is very attentive and caring. She is very approachable and puts a lot of effort in her job. Very good service....
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Comment on agent fees
???
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“Very Pleased...”

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Apr 03,2019
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Soraya
By: 'Smriti'
Apr 03,2019
0 people found
this helpful
Very Professional and Courteous . Prompt To reply . Gets every issue ressolved timely . Never had any troubles Contacting her or getting landlords approval ....
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Comment on agent fees
Good
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“Review...”

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Feb 08,2019
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Soraya
By: 'T'
Feb 08,2019
1 people found
this helpful
Great service, responsive communication. Followed up promptly to refund deposit and was supportive during move-out process. This made for a very smooth process....
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Comment on agent fees
Fair
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“Very responsive...”

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Nov 12,2018
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Soraya
By: 'Relieved'
Nov 12,2018
1 people found
this helpful
Soraya Perez is always helpful and quick to respond in managing lettings on my parents' flat. Since she took over management of our property everything is moving much more smoothly than before - thank you Soraya!...
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By: Marilyn Plews
Nov 13, 2018
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Thank you so much for your kind comments which we will be sure to pass on to Soraya. and her Manager. All the best and kind regards Marilyn Plews ...

“Really efficient...”

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Sep 07,2018
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Soraya
By: 'Sara'
Sep 07,2018
2 people found
this helpful
Since Soraya P©rez took care the property I rent she has been amazing. Soraya solved problems fast and efficient. She is very attentive and friendly. Thank Soraya for the really good services....
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Comment on agent fees
Good
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“Soraya Perez...”

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Sep 05,2018
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Soraya
By: 'Mike'
Sep 05,2018
2 people found
this helpful
Soraya Perez has been a great addition to the Dexters office, after previous colleagues dealing with my property were disappointing. She has been very professional, responsive, and has done what was required without fuss or delay. Thank you....
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Comment on agent fees
N/A
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“Would recommend...”

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Aug 22,2018
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Hugh
By: 'SW123'
Aug 22,2018
2 people found
this helpful
Hugh and the team are amazing and made me feel that nothing was too much. I never had to ask for anything twice and always knew what to expect next. Wouldn't hesitate to recommend....
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By: Marilyn
Sep 03, 2018
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Dear Sir/Madam, I am writing to say thank you for your kind comments about the service you received from our Maida Vale Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“An Easy Sale...”

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Aug 14,2018
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By: 'seller'
Aug 14,2018
3 people found
this helpful
high end service with approachable staff - made our sale very easy and not stressful which is a breath of fresh air!...
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Comment on agent fees
good
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By: Marilyn
Sep 03, 2018
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Dear Sir/Madam, Thank you for your review regarding your experience with our Maida Vale office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Trustworthy and reliable...”

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Aug 07,2018
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Anthony
By: 'Lex'
Aug 07,2018
2 people found
this helpful
When living abroad it can become quite challenging to manage several high end properties in London , but not when you jave people like Anthony or Tudor who go above and beyond to get the job done and please both me and the tenants. Efficiency is ...
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Comment on agent fees
Good
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“Best service in town...”

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Jul 20,2018
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Tudor
By: 'Jerry'
Jul 20,2018
2 people found
this helpful
Straight forward and efficient are the best words to describe it. Tudor is always there when you need him with the best advice...
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Comment on agent fees
Good
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By: Marilyn
Jul 31, 2018
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Dear Jerry, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Maida Vale Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards Marilyn Head of Customer Relations ...

“Amazing from start to finish...”

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Jul 20,2018
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Anthony
By: 'Happy'
Jul 20,2018
1 people found
this helpful
I cannot fault their high levels of service and attention to detail. They were fantastic from start to finish and did exactly what they said they would. On meeting my tenants for the first time they were honest with me and said that without Dexters ...
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Comment on agent fees
Very good
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By: Marilyn
Jul 31, 2018
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Dear Sir/Madam, Thank you for your review regarding your experience with our Maida Vale Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards Marilyn Head of Customer Relations ...

“Soraya has been very helpful and responsive since taking over the management of the property....”

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Jul 02,2018
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Soraya
By: 'Lucrecia'
Jul 02,2018
2 people found
this helpful
Service has been excellent, very helpful and responsive. I've had to get the boiler replaced, communication has been prompt and timely and the agent (Soraya Perez) is available and very helpful every time I have contacted her....
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By: Marilyn
Jul 04, 2018
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Dear Lucrecia, Having read your review, we would like thank you for your feedback about our Property Management Team. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards Marilyn Head of Customer Relations ...

“Terrible service...”

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Jun 30,2018
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Aida
By: 'Unhappy'
Jun 30,2018
11 people found
this helpful
Had the misfortune of dealing with Aida in relation to a property I was helping my pensioner mother let on Shirland Road with my brother acting as a guarantor. We saw the property and decided to put down a holding deposit - our offer being ...
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By: Marilyn
Jul 02, 2018
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Dear Sir/ Madam, Thank you for your review, however I am very sorry to read that you have been unhappy regarding our Maida Vale office. As I am unable to find your details on our database from your review, if you could contact me to provide more contact information at [email protected], I would like to look into this matter for you. In the meantime I would like to thank you for bringing this to our attention. Yours sincerely Marilyn Head of Customer Relations ...

“Review of A. Wozniak...”

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May 18,2018
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Anthony
By: 'AZODI'
May 18,2018
3 people found
this helpful
I have been letting my property through Dexter's ever since they took over from Thamesview in 2016. Anthony Wozniak has been my principal contact since 2017: I cannot compliment him enough on his excellent communication, his readiness to explain the finer points of a tenancy agreement and ...
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By: Marilyn
May 23, 2018
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Dear Azodi, We appreciate you taking the time to submit your review regarding the service you received from our Maida Vale Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards Marilyn Head of Customer Relations ...

“THE WORST ESTATE AGENT I HAVE EVER DEALT WITH!...”

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Mar 21,2018
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Anthony
By: 'Bec'
Mar 21,2018
18 people found
this helpful
Very dishonest and misleading. Do not have your best interest at heart. Dexters Maida Vale is the reason estate agents have a bad name. If you are a tenant go elsewhere to find a property as there is plenty of competition....
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By: Alex Cooke
May 19, 2018
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Dear Rebecca, I have left you a voicemail to contact me. I understand you have been dealing with our Maida Vale Office, and property management team. I am the Area Director responsible for this office and we take feedback really seriously and would love to be able to look into your complaint/comments further. It'd be great to talk with you at some point if you had a few minutes. I certainly feel a direct conversation may help me to put things straight for you. If this is of interest to you pleas ...

“I have been extremely impressed by the professionalism shown by ......”

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Oct 23,2017
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Mike
By: 'E'
Oct 23,2017
2 people found
this helpful
I have been extremely impressed by the professionalism shown by Dexters. In particular, I would like to compliment Mike Agbobu for his outstanding ability in being responsive, professional and courteous. From the initial viewing to completion of our move to St Johns Wood was made ...
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By: Marilyn
Oct 24, 2017
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Dear E Louise, We are delighted to read that our Maida Vale Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Been a long term (and on-going) customer (local landlord) of ......”

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Jun 02,2017
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Anthony
By: 'Pat'
Jun 02,2017
8 people found
this helpful
Been a long term (and on-going) customer (local landlord) of this office for over 15+ years - Reasons ‎for repeat business include: Excellent local/ market knowledge, Customer service, care, focus and ‎professionalism exemplary. Service excellence assured and more importantly consistent. Highly ‎recommend this office and its ...
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Comment on agent fees
Market Rates and Competitive versus some peers
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By: Marilyn
Jun 06, 2017
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Dear Pat, We are delighted to read that our Maida Vale Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Dexters, London W9 1JS



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