100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Feb 21,2017
Feb 21,2017
6
people found
this helpful
this helpful
Can I give zero stars? Horrible agent. Rude and arrogant owner. Happy to leave tenant with no heating for days without responding. Left us with water leaking through the ceiling for 5 months. We chased and chased and they kept fobbing us off. Even lied to us by telling us after our fixed term was up we had to either leave or sign up for 6 months. That's not true, they just wanted renewal fees. DON'T GO NEAR
Comment on agent fees
High. Pointless.
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Apr 04, 2018
Not shocked reading this. Have had similar lack of service from Kenyons, currently having cold showers and no heating once again over a winter period despite having their own boiler repair coming out again and saying there is no problem, when I have tried to point out problems at the property directly to the business owner, he aggressively asked 'have I ever lived at a rental property before?' They have a clear business model of just being a middleman and earning as much as possible whilst doing as little as possible, a true highlight of the injustices private tenants endure and a reason the housing industry is the way it is! Appalling entity Apr 29, 2017
Have received a letter threatening legal action if I do not remove this review. Frightening to see such behaviour. If my review breaks the law the moderator will remove it. Utterly shocking to threaten people for sharing a true account of your horrendous service. Waiting for ombudsman outcome of our formal complaint. Attached video of the leak thry ignored. Run away from this despicable company!!!!!!
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Latest Reviews
3rd Aug 2020
reviewed by 'Fred'
14th Feb 2019
reviewed by 'Mr'
21st Feb 2017
reviewed by 'Sutton'
19th Jan 2017
reviewed by 'Sarah'
24th Oct 2016
reviewed by 'Surrey'
Opening Hours
Address
Kenyons
102 High Street
Carshalton
Greater London
SM5 3AE
020 8669 9333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 50% | £550 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 3 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 16,2020
Aug 16,2020
0
people found
this helpful
this helpful
Mark and team at Kenyons were very supportive , collaborative and responsive throughout our 2 yrs tenancy agreement .
I could not have asked for more and will definitely use Kenyons again in the near future.
Regards
Mark and Tandy...
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Aug 03,2020
Aug 03,2020
0
people found
this helpful
this helpful
Chris at Kenyons was excellent even when we were a little bit pushy in wanting things done nothing was too much trouble, I would certainly recommend them as probably the best estate agent in Carshalton
Thanks to Chris and all the team
Fred Kirk...
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Feb 14,2019
Feb 14,2019
4
people found
this helpful
this helpful
We rented for the first time last year and Mark and team couldn't do enough for us, any issues we had were fixed straight away and nothing was too much trouble, They responded to our emails and phone calls straight away and we found the ...
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Feb 21,2017
Feb 21,2017
6
people found
this helpful
this helpful
Can I give zero stars? Horrible agent. Rude and arrogant owner. Happy to leave tenant with no heating for days without responding. Left us with water leaking through the ceiling for 5 months. We chased and chased and they kept fobbing us off. Even lied to ...
read full review
read full review
Comment on agent fees
High. Pointless.
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Yes
Apr 04, 2018
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(2)
Not shocked reading this. Have had similar lack of service from Kenyons, currently having cold showers and no heating once again over a winter period despite having their own boiler repair coming out again and saying there is no problem, when I have tried to point out problems at the property directly to the business owner, he aggressively asked 'have I ever lived at a rental property before?' They have a clear business model of just being a middleman and earning as much as possible whilst doing ...
Jan 19,2017
Jan 19,2017
3
people found
this helpful
this helpful
Fantastic agency with very helpful staff who answered our question with ease so had a good knowledge of the area....
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Comment on agent fees
I was very impressed with the staff especially Jan Sinclair for her helpfulness whilst I was trying to rent a property. All the staff will help with any problems you may have.
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Oct 24,2016
Oct 24,2016
3
people found
this helpful
this helpful
Having been a renter for 15 years now, I can say that Kenyons is the absolute worst estate agents I have ever had the displeasure of dealing with. We suffered through the highest fees I have ever known, broken promises, lies, bad management, terrible attitudes, fail ...
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Comment on agent fees
The highest I have ever experienced with nothing to justify.
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Oct 24,2015
Oct 24,2015
4
people found
this helpful
this helpful
I want to thank you for successfully co-ordinating the purchase of my lovely first home. I would recommend Kenyons Estate to anyone as I was really impressed by the constant professional service and feedback received during the whole process. I have to say that Chris ...
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Apr 24,2014
Apr 24,2014
9
people found
this helpful
this helpful
This agent has to be the very worst in the area. I should have known better as I had trouble with them in the past. I rang when a property first came on the market for sale ie first thing on a Monday morning, I ...
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Oct 11,2012
Oct 11,2012
8
people found
this helpful
this helpful
We viewed two properties with Kenyons and both were in bad shape - one literally has plasterboard hanging from the ceiling and power sockets coming out of the walls. Then we heard their admin fees - £400 for two people - and we ran for our ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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