“Disgusting service from start to finish. I left the property ......”
1 Star Review
Feb 17,2017
By:
'Victoria'
Feb 17,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: PO21
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £600
Postcode: PO21
3
people found
this helpful
Disgusting service from start to finish. I left the property almost 3 months ago and they still haven't reimbursed me with my deposit. no apologies and no reasons why I still don't have my money.
They promised me a clean flat when I moved in but it was disgusting and I had to take a week off work to do it myself. There was £67 debt on the gas meter which I ended up paying for myself. After 2 years they give me notice to move out with no explanation, 1 month before Christmas so we found a new place and moved out as soon as we could, leaving the place cleaner than when we moved in. After a month I still had not heard anything regarding my deposit so I contacted Touchstone myself and they advise me that they want to take more than half of the deposit. I challenge them but all I get is one word answers back. I'm not rich by any means but it gets to a point when you want it to end. I'm getting no where with them and would rather cut my losses than deal with idiots who struggle to put a sentence together to give me some logical reason why they are not giving me the money they owe me.
After almost 3 months piecing their words together, they have told me the money 'supposedly' left their account on 8th and there's no looking into why the money still hasn't reached my account yet after 9days, just one word answers in emails and no getting back to me.
If anyone is looking at housing managed by these chumps then you're better looking elsewhere! No property is worth the hassle they give you and hey, you can kiss goodbye to any deposit you give them, they're charging me for cleaning a spotlessly clean flat!
Comment on agent fees
I had to pay costs upfront when I moved in and the deposit I was supposed to get back at the end but they stole more than half of the deposit and I'm still waiting to get the small amount they owe me.
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