HOUSESIMPLE OFFICIAL RESPONSE:

Please note that the comments on this review were never reported directly to us, so it is difficult to comment. It is not in our interests to not take calls. This is unlikely to be the case as we have a large sales team and we have call analysis data to show that we have improved our effective rate on incoming calls to 98.8%.

Our business survives on repeat business and reviews, aswell as of course through local for sale board advertising our success in selling a property (in terms of Sold slips) . As you may note from other reviews posted Housesimple has many returning clients and many clients who refer us on.

ABOUT US:
Housesimple endeavours to uphold the highest of standards, as such we are members of TPOS (the property ombudsman regulated by the OFT) aswell as being rated as the No.1 Online estate agency by Allagents and currently rated 23rd Estate agency in the whole of the UK (rated against 10's of 1,000's of estate agents) The company was formed for the express reason to try to change the estate agency industry for the better, through providing a higher quality service for much more competitive fees.

We save our clients a huge amount if fees - £3million and rising - an average client saves £4,678. We are also very efficient at the property business; 50% of all our sales are agreed in an average of 26 days.

I worked for Housesimple almost all of last year before leaving to start a family, I have just seen this and it really annoyed me (especially as I think I know who this is, glasgow property and the fact they have been stuck on the market for quite sometime arouses my suspicions). There was an arrogant and rude couple of gentlemen who lived in an strangely decorated Penthouse in a ghastly part of Glasgow. They ignored our managers advice from the word go in terms of the property being overvalued for the area and they wonder why their friends sold quickly with Housesimple and they haven't! It's been on for almost a year and they still haven't got the message. I won't mention names as I can't be sure but I bet this is them, these kind of review sites do seem to attract very spiteful people. One thing I want to make clear is that Sophie, Alex and Michelle and in fact the whole team are probably the most friendly people you could ever deal with and bend over backwards to help you. What these people have said is rubbish, and about the phones never being answered, well I suppose the best way to find out for sure is to call them. Grrrr some people, rant over! Cxxx