Cheadle, SK8
4.4/5, 40 reviews
85% recommended
100% sales valuation accuracy
83% sales fee satisfaction
70% lettings valuation accuracy
88% lettings fee satisfaction

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“Very poor communications, record-keeping, follow-up, and dealing with repair issues. ......”

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Feb 17,2017
Minithumbdown
By: 'Unhappy'
Feb 17,2017
2 people found
this helpful
Very poor communications, record-keeping, follow-up, and dealing with repair issues. Sent contractors for quotes and in first instance did not follow up for quotes for more than a month after I (TENANT) chased them. Second instance, they sent a man to look at a problem with a party-wall being unexplainably wet. Contractor said problem was due to leak in roof and rain. I replied that it had not rained. The man replied, "It is always raining somewhere". He insisted I find lessee of party wall for access; then he did not arrive at time he set for meeting! More problems with people not returning calls or making accurate notes. Complained to HQ, to have three different customer service people provide different responses, with no apology or statement of their procedures for dealing with repair reports. One month after report of new problem, still no confirmation of receipt of my report of the matter, or statement of what procedure / time frame they should follow. They do not record calls and I have found the staff failing to keep promises or accurate records. Do everything in writing and avoid phone or face to face interactions when possible.
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Latest Reviews

View all Reviews 40
10th Feb 2023
reviewed by 'Umesh'
“It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in ......”
6th Jan 2023
reviewed by 'Jacqueline Mary Cash'
“so far the service has been very poor in terms of communication by email. poor responses has led to unnecessary ......”
10th Oct 2022
reviewed by 'Grace'
“So helpful and patient! I will be forever thankful for Reeds Rains, especially Tony for helping me secure somewhere to ......”
30th Jun 2022
reviewed by 'Jeff'
“I don't do reviews very often but thought I would like to take this opportunity to thank Tony and Samantha ......”
29th Apr 2022
reviewed by 'Lawren'
“Thank you so much for a swift and excellent service. Tony you've been wonderful in your correspondence with us, thoroughly ......”
26th Oct 2021
reviewed by 'Manoj'
“Tony is a great person and friendly in nature. Will get immediate response to my call or email . ;-)...”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Reeds Rains
2 The Crescent
Cheadle
Greater Manchester
SK8 1PU
0161 491 0111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 83% £105,000 £785,250
Lettings 70% 88% £360 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 3 9 1 4 1 2 0 1 1
Areas covered
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  • Block Management
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“It was a great experience dealing with Reeds Rains ......”

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Feb 10,2023
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Gurdit
By: 'Umesh'
Feb 10,2023
0 people found
this helpful
It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I ...
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“so far the service has been very poor in term......”

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Jan 06,2023
Minithumbdown
By: 'Jacqueline Mary Cash'
Jan 06,2023
0 people found
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so far the service has been very poor in terms of communication by email. poor responses has led to unnecessary emails for clarification...
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“So helpful and patient!...”

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Oct 10,2022
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By: 'Grace'
Oct 10,2022
0 people found
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So helpful and patient! I will be forever thankful for Reeds Rains, especially Tony for helping me secure somewhere to live....
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“I don't do reviews very often but thought I w......”

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Jun 30,2022
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Tony
By: 'Jeff'
Jun 30,2022
0 people found
this helpful
I don't do reviews very often but thought I would like to take this opportunity to thank Tony and Samantha at the Cheadle Branch of Reeds Rains for their enthusiastic can do approach towards works required at the property and also the set up of ...
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“Happy customer...”

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Apr 29,2022
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Tony
By: 'Lawren'
Apr 29,2022
0 people found
this helpful
Thank you so much for a swift and excellent service. Tony you've been wonderful in your correspondence with us, thoroughly explaining how and what needs doing. Friendly and Excellent service throughout 👏. Recommended to friends and family....
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“Tony is a great person and friendly in nature......”

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Oct 26,2021
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Tony
By: 'Manoj'
Oct 26,2021
0 people found
this helpful
Tony is a great person and friendly in nature. Will get immediate response to my call or email . ;-)...
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“Had the pleasure of having Tony conduct our v......”

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Oct 05,2021
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Tony
By: 'Carl'
Oct 05,2021
0 people found
this helpful
Had the pleasure of having Tony conduct our viewing and was amazing through out. Really responsive over email and calls, couldn’t of wished for anyone else to of aided us in finding somewhere to live. Professional and a genuinely nice guy and really knowledgeable. ...
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“Tony Singh gave an excellent service on my re......”

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Jul 02,2021
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Tony
By: 'Mel'
Jul 02,2021
0 people found
this helpful
Tony Singh gave an excellent service on my recent let in Cheadle,I have not rented for many years and he took me through the process with great patience even going so far as to organise a broadband installation at the property, he was first ...
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“Reeds rains Cheadle ....Offered me an exce......”

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Feb 11,2021
Minithumbup
By: 'Harj'
Feb 11,2021
0 people found
this helpful
Reeds rains Cheadle .... Offered me an excellent service with great customer care .... The staff in the office are very welcoming and polite... Get the job done and are keen with help ring out buyers/ tenants/ landlords of all different backgrounds.. Thanks for your help guys ...
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“Tony Singh and Sam have been absolutely excel......”

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Feb 11,2021
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Sam
By: 'Jaz singh'
Feb 11,2021
0 people found
this helpful
Tony Singh and Sam have been absolutely excellent with renting out my properties..... They offer excellent tenants ....... As well as landlords...... Very good with what they do and run the business to a very high and respectable standard. I’m proud of the team for ...
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“I recently sold my house with Reeds Rains. Th......”

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Jan 25,2021
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Steve
By: 'Karen'
Jan 25,2021
0 people found
this helpful
I recently sold my house with Reeds Rains. The staff were all very helpful and kept me updated of progress. I would like to thanks all the team for an excellent service....
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“How anyone can give more than one star for Re......”

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Oct 09,2020
Minithumbdown
By: 'John'
Oct 09,2020
0 people found
this helpful
How anyone can give more than one star for Reeds Rains beats me. All they are interested in is taking their cut. The only thing that they excell at is making excuses. Would I entertain using them again? - Yes , when hell freezes over!!...
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“Very efficient service...”

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May 22,2019
Minithumbup
By: 'Mrs'
May 22,2019
0 people found
this helpful
Reeds Rains in Cheadle recently found new tenants for one of my properties in Stockport. I was very impressed by the professional service - every detail in finding and placing the new tenants in the property was handled efficiently and really quite quickly. Very polite ...
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Standard fees
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“Great from start to finish...”

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Jun 13,2018
Minithumbup
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Steve
By: 'Richard'
Jun 13,2018
0 people found
this helpful
As a first time buyer I was a little unsure on the whole buying/mortgage application process and this is where Steve and his team at Reeds Rains were fantastic. They guided me through the process step by step and made everything understandable. I am ...
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“I recently bought a house through Reeds Rains and found ......”

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Oct 12,2017
Minithumbup
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Lisa
By: 'Scott'
Oct 12,2017
4 people found
this helpful
I recently bought a house through Reeds Rains and found them to be very helpful in dealing with my all questions, queries and later through the conveyancy. Lisa was particularly helpful in organising my viewing showing great interest on the day in the property. Thanks ...
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Not applicable
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“Poor service from day one. Had to constantly chase up ......”

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Feb 27,2017
Minithumbdown
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Holly
By: 'Stephanie'
Feb 27,2017
1 people found
this helpful
Poor service from day one. Had to constantly chase up stages of the process when putting our house up for sale. We had people knocking on our door who had tried to arrange a viewing with Reeds Rains, however Reeds Rains hadn't got back to ...
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Comment on agent fees
We were charged £150 for photographs to be taken - we have never been given these photographs. They took 6 weeks to upload these photographs onto their website - again disgraceful!
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“Very poor communications, record-keeping, follow-up, and dealing with repair issues. ......”

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Feb 17,2017
Minithumbdown
By: 'Unhappy'
Feb 17,2017
2 people found
this helpful
Very poor communications, record-keeping, follow-up, and dealing with repair issues. Sent contractors for quotes and in first instance did not follow up for quotes for more than a month after I (TENANT) chased them. Second instance, they sent a man to look at a problem ...
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Comment on agent fees
have no knowledge of this matter
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“Thank you to Keeley and Steve for their professional and ......”

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Nov 29,2016
Minithumbup
By: 'Sarah'
Nov 29,2016
2 people found
this helpful
Thank you to Keeley and Steve for their professional and dedicated help, Keeley always made me feel as ease. I would recommend your branch Thanks Sarah...
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Average
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“Do not ever rent a property through this agent, I ......”

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Jun 28,2016
Minithumbdown
By: 'Uggy68'
Jun 28,2016
0 people found
this helpful
Do not ever rent a property through this agent, I originally rented my property through another agent who subsequently sold the rental portfolio to Reeds Rains they failed to check the property and neglected to tell me that they were unable to gain access. It ...
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Comment on agent fees
Disgusting they took my money for nothing
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“I dealt with both sarah and gaynor throughout my 2 year ......”

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Aug 13,2015
Minithumbdown
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sarah
By: 'Helen'
Aug 13,2015
0 people found
this helpful
I dealt with both sarah and gaynor throughout my 2 year tenancy and out of all the staff these 2 girls where fantastic.I found the staff at my local branch really hard work and not very forthcoming but I neednt have worried as I could just ...
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What agent could do to change your mind?
It wasnt the agent it was the landlord
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Comment on agent fees
If I had known that the flat was as damp as it is I wouldnt have paid anything for the agent service unfortunatly I think they had had the wool pulled over their eyes also
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“Terri has been my lettings contact at Reeds Rains for ......”

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Jul 02,2015
Minithumbup
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Terri
By: 'Aaron'
Jul 02,2015
0 people found
this helpful
Terri has been my lettings contact at Reeds Rains for what must be close to two years now. The service received during this time has been very good indeed. Terri is always very quick to respond to any e mails which i send, and the ...
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“Gaynor Hannon has been acting as my letting agent. She ......”

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Apr 23,2015
Minithumbup
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Gaynor
By: 'Gaynor'
Apr 23,2015
0 people found
this helpful
Gaynor Hannon has been acting as my letting agent. She is currently dealing with a delicate situation in relation to my tenant, in a very professional and efficient manner. I agreed with her advice wherupon she acted promptly being able to also offer advice to ...
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“I am very grateful for the help that Julie has ......”

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Mar 19,2015
Minithumbup
By: 'Y.'
Mar 19,2015
0 people found
this helpful
I am very grateful for the help that Julie has given me during the renewal of my renting contract. Thanks to her excellent work, I was able to keep myself away from many troubles that I would otherwise be very likely to fall into....
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“We would like to thank Rebecca Hallworth for all her ......”

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Mar 16,2015
Minithumbup
By: 'Tom'
Mar 16,2015
0 people found
this helpful
We would like to thank Rebecca Hallworth for all her help in sorting out bond deposit issue with tenants.Very professional in all our dealings with her....
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Comment on agent fees
Reasonable
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“Shirley was very helpful and always kept me informed of ......”

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Oct 24,2014
Minithumbup
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shirley
By: 'Peter'
Oct 24,2014
0 people found
this helpful
Shirley was very helpful and always kept me informed of stages throughout selling my house, also polite and always returned my calls when I had a query. She made the selling of my house go smoothly. Big thank you Shirley from Peter Daniels...
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“I am writing to say how much Julie has helped ......”

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May 06,2014
Minithumbup
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Julie
By: 'DADOF4'
May 06,2014
0 people found
this helpful
I am writing to say how much Julie has helped me over the last few weeks in securing the return of my deposit on the above property where I was a tenant. It was not straightforward. It took the landlord several weeks before he finally ...
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“Terri Holt has been first point of contact for the ......”

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May 05,2014
Minithumbup
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Terri
By: 'More'
May 05,2014
0 people found
this helpful
Terri Holt has been first point of contact for the property management services of my house for well over a year. She has always responded quickly and efficiently to my emails and acted considerately and professionally. I am more than satisfied with the service she ...
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“I rented the property I am in now 5 months ago ......”

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May 03,2014
Minithumbup
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Terri
By: 'Satisfied'
May 03,2014
0 people found
this helpful
I rented the property I am in now 5 months ago from Reeds Rains through the Grimsby office. Since then I have been in contact with Terri Holt mainly through email. I am not sure if I have put the correct office down that she works ...
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“Emma Taylor has been proactive, responsive and helpful consistently over ......”

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May 01,2014
Minithumbup
By: 'Gavin'
May 01,2014
0 people found
this helpful
Emma Taylor has been proactive, responsive and helpful consistently over many months in my remote dealings with her as letting agent for me as an overseas landlord. I appreciate her customer oriented approach, which comes across even via email, and I have developed a confidence ...
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“Emma has been very helpful and supportive in her dealings ......”

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Apr 30,2014
Minithumbup
By: 'sl123'
Apr 30,2014
0 people found
this helpful
Emma has been very helpful and supportive in her dealings with me. I have been very impressed with her actions and the work she has performed on my behalf....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:01 PM 21/11/2018 by allAgents

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