60% sales valuation accuracy
57% sales fee satisfaction
Apr 11,2012
Apr 11,2012
16
people found
this helpful
this helpful
Do not ever use this agency. The manager and his staff are incompetent,unprofessional,discourteous and an absolute disgrace.Throughout the few weeks that Fulfords of 14 Mannamead Road were marketing my property they didn`t keep appointments, they constantly lied that correspondence was being e mailed to me which i never received,which in the end ,after three weeks, their bungling manager admitted that they had lost all my property details ,so nothing had actually been sent to me despite being repetitevely advised they had ,by him and his staff . Therefore professional,effective marketing was nil and the obvious result was the lack of enquiries.The most annoying part is that the manager never answered my calls or e mails whilst i was trying to determine what was going on and would constantly be on "another call" when i was trying to make contact ,as he was probably hiding from the result of his incompetence and numerous errors in this disasterous attempt to market a property which would be second nature to a true professional.
Fulfords ,through this incompetent branch have succeeded in delaying my property being marketed for weeks as i now have to start again with another agency ,so instruct this bunch at your peril and don`t be tempted by the over valuing technique to secure custom.
Fulfords ,through this incompetent branch have succeeded in delaying my property being marketed for weeks as i now have to start again with another agency ,so instruct this bunch at your peril and don`t be tempted by the over valuing technique to secure custom.
What agent could do to change your mind?
All the agent needed to have done in this case is admit the errors at an early stage enabling things to be put right without delay,be truthful and commmunitive and be available and contactable by returning calls etc. These factors should be the base of any professional business which is sadly lacking here and the branch obviously needs taking over by someone with basic decency ,drive and focus on customer care and provide value for the thousands of pounds that a sale provides.Attached Filesnbsp;
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Latest Reviews
25th Feb 2015
reviewed by 'colin'
3rd Feb 2015
reviewed by 'Mrs'
1st Dec 2014
reviewed by 'Mr'
2nd Oct 2014
reviewed by 'A'
7th Jul 2014
reviewed by 'Mrs'
1st Jul 2014
reviewed by 'Chris'
Opening Hours
Address
Fulfords
14 Mannamead Road
Mutley Plain,Plymouth
Devon
PL4 7AA
01752 648120 - 01752 228282
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 57% | £100,000 | £520,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 5 | 1 | 3 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 25,2015
Feb 25,2015
3
people found
this helpful
this helpful
We travelled 90 minutes to view a property with Fulfords which we had booked to view the day before. We waited outside the property for 15 minutes and no one turned up. I then went to the agent to find that we had been double booked, but ...
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Feb 03,2015
Feb 03,2015
0
people found
this helpful
this helpful
Fulfords staff have been exceptionally supportive and helpful in what has been a long drawn out sale. The team led by Matthew have constantly kept us updated and informed of any movements on the sale. They also went out of their way and obtained the ...
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Comment on agent fees
Fees no more than previous agent.
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Dec 01,2014
Dec 01,2014
0
people found
this helpful
this helpful
As part of the settlement of my late Mother's estate I had to sell her house in Plymouth, in which my brother still lived. I myself live over 250 miles away. I contacted Fulfords by email and phone and they dealt with the whole sale really ...
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Comment on agent fees
Fulfords fees were entirely reasonable, and they had to work pretty hard for them in my case - but nothing seemed too much trouble for them.
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Dec 16, 2014
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(1)
Thank you Mr Crabb for your comments. It was a pleasure to assist with the sale of your property, and whilst at time challenging, the aim was achieved with little fuss. A pleasure dealing with you.
Regards
Steve Manley : Fulfords Mutley Plain, Plymouth ...
Oct 02,2014
Oct 02,2014
1
people found
this helpful
this helpful
The reason I have rated this agent as poor is due to the lack of communication and support throughout the selling process. I was selling my uncles house through a lasting power of attorney. There was no chain as the buyers were first time buyers ...
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What agent could do to change your mind?
Improve customer care improve communicationAttached Filesnbsp;
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Jan 01, 2015
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(1)
Firstly, thank you for your comments. We regards any comments made vitally important to our business. We will address the comments made and apologise for the lack of communication through and from the the office and solicitors. We appreciate your time and business and will endeavour to improve the areas addressed by yourself. Thank you. Steve Manley ...
Jul 07,2014
Jul 07,2014
0
people found
this helpful
this helpful
Delighted with quick sale of property. House marketed on the 7th April and completion 2nd July.
We used in house conveyancing service ( Countrywide). Excellent and hassle free service would definitely highly recommend....
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Comment on agent fees
Competitive rates
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Jul 01,2014
Jul 01,2014
0
people found
this helpful
this helpful
The entire team at the Mutley branch of Fulfords couldn't do enough to help us sell our house. They managed to get a great number if viewing through the door and found the right buyer. They would always do their best to answer any concerns ...
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Jun 04,2014
Jun 04,2014
3
people found
this helpful
this helpful
Quick pleasant service. House sold efficiently and with minimal fuss. Staff of Fulfords went out of their way to be helpful. The property was on the market quickly both internet and local advertised and the board was up on the house that day. They were ...
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Jun 03,2013
Jun 03,2013
0
people found
this helpful
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Fulfords Miley Plain office were very efficient when we bought our house. we were happy with the service they gave us....
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May 13,2013
May 13,2013
2
people found
this helpful
this helpful
Fulfords were very helpful with the purchase of my new house, especially Joe and Matthew. The mortgage service from Kerry was top class. Thank you...
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Dec 30,2012
Dec 30,2012
1
people found
this helpful
this helpful
I would like to thank the whole team for all the effort chasing down the solicitors to get the sale through. They worked really hard and kept me informed.Well done Matt and the team....
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Apr 11,2012
Apr 11,2012
16
people found
this helpful
this helpful
Do not ever use this agency. The manager and his staff are incompetent,unprofessional,discourteous and an absolute disgrace.Throughout the few weeks that Fulfords of 14 Mannamead Road were marketing my property they didn`t keep appointments, they constantly lied that correspondence was being e ...
read full review
read full review
What agent could do to change your mind?
All the agent needed to have done in this case is admit the errors at an early stage enabling things to be put right without delay,be truthful and commmunitive and be available and contactable by returning calls etc. These factors should be the base of any professional business which is sadly lacking here and the branch obviously needs taking over by someone with basic decency ,drive and focus on customer care and provide value for the thousands of pounds that a sale provides.Attached Filesnbsp;
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Jul 28,2007
Jul 28,2007
7
people found
this helpful
this helpful
Appalling service from the Drake Circus branch in Plymouth...
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