100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 16,2017
Feb 16,2017
0
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We have dealt with the Connells Hereford branch for several years now as they helped us buy our first house and supported us with their in-house financial advisor who has been incredibly knowledgeable in securing competitive rates. During this process they were always extremely helpful and welcoming resulting in us recommending them to various friends who went on to use their services. We would certainly buy through them again and would highly recommend their financial adviser, Max.
So it was natural that we wanted to go with them to fully manage our property earlier this year. There are so many variables in renting a property; we decided to go fully managed. We found Connells renting services more competitive than other local companies and had faith in their reputation. The renting team is also friendly and easy to deal with, with clear communication. Being new to the renting scene we were guided through the process but in hindsight we probably could have done with some more guidance on the costs we would incur as the initial outlay was more than we originally suspected. However, they did deliver on what they said they would do and we had tenants confirmed within a matter of weeks.
We have struggled with the core Connell's branch which seems to be based in Liverpool who get in touch if the tenant encounters an issue as they tend to hound you for contact requesting permission to act on the complaint but never follow up to let you know what the result of the issue is but simply send you a bill with no explanation which I feel is poor. This has no reflection on our local branch who I would still recommend.
So it was natural that we wanted to go with them to fully manage our property earlier this year. There are so many variables in renting a property; we decided to go fully managed. We found Connells renting services more competitive than other local companies and had faith in their reputation. The renting team is also friendly and easy to deal with, with clear communication. Being new to the renting scene we were guided through the process but in hindsight we probably could have done with some more guidance on the costs we would incur as the initial outlay was more than we originally suspected. However, they did deliver on what they said they would do and we had tenants confirmed within a matter of weeks.
We have struggled with the core Connell's branch which seems to be based in Liverpool who get in touch if the tenant encounters an issue as they tend to hound you for contact requesting permission to act on the complaint but never follow up to let you know what the result of the issue is but simply send you a bill with no explanation which I feel is poor. This has no reflection on our local branch who I would still recommend.
Comment on agent fees
Good
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Latest Reviews
27th Jun 2024
reviewed by 'Joseph B'
9th May 2022
reviewed by 'Nisa'
17th Feb 2017
reviewed by 'Paul'
16th Feb 2017
reviewed by 'Lapetita'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £650 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 27,2024
Jun 27,2024
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Mortgage advisor Max is very friendly and helpful. He kept me updated and informed at all the relevant stages, and was always able to answer any questions I had on the day.
I would highly recommend his advice....
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May 09,2022
May 09,2022
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The letting side of connells Hereford was amazing services. All pressure trying to sort out the renting of our new home was took off us. Thankyou to Cameron and Jake for all your help. It is very much appreciated. We love our new home!!...
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Feb 17,2017
Feb 17,2017
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The service I have received from Nicola and Alex has been outstanding. I'm living away so can't be around to manage the property. Previous tenant problems left me panicking. Nicola organised everything to get the property let out again as quick as she could. Very ...
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Comment on agent fees
I think that the agents fees are not too much, but the agents are worth their weight in gold.
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Feb 16,2017
Feb 16,2017
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people found
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We have dealt with the Connells Hereford branch for several years now as they helped us buy our first house and supported us with their in-house financial advisor who has been incredibly knowledgeable in securing competitive rates. During this process they were always extremely helpful ...
read full review
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Comment on agent fees
Good
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“Excellent service..extremely efficient, friendly, helpful and experienced. I have ......”
Feb 15,2017
Feb 15,2017
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Excellent service..extremely efficient, friendly, helpful and experienced. I have rented out 3 properties with Connells and would not hesitate to recommend them and would use them again. Both Nicky and Alex in the lettings department have been fantastic to deal with....
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Reasonable fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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