0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 16,2017
Feb 16,2017
1
people found
this helpful
this helpful
I was a customer of Connells for nearly 5 years as a tenant in one of their properties. It was bad service from day one. They lied to me about being allowed pets in the house by saying that it was fine and then changing their mind after I had signed. They refused to fix problems noticed in the inventory such as very dirty cupboards and a crack in the front window, but said should this get any worse I would be charged. The house was in an awful state when i moved in but at the time i had just moved to the area and didn't have a job. I paid 6 months rent up front and in that time got a job but Connell always treated me like a criminal in my own home. The tried to enter more than once with no notice and claimed the letter was sent despite the fact i would always call to arrange visits. There was no emergency help and i had to stay at a friends one night when the security door broke and I could not get into my home. They left me without a carpet in an unheated hallway for over a week during which time i got quite ill. They never fixed any problem i called them about and seemed to always blame everything on the landlady. They where rude to me on more than one occasion for no reason.
I kept the house tidy. I always paid rent early and only ever called if I had to but was treated like rubbish by them.
They seem to turn over staff at an alarming rate as i could never talk to the same person twice. When i moved out i gave over 2 months notice and received nothing back from them. A month before leaving i went in to ask if i needed to do anything and was told they had no idea i was leaving. This was very accusatory, luckily i had emailed them so i had proof. They responded with that employee had left, as if it was my fault they didn't know i was going. I ignored this and set up to leave. On the last day they set up a exit inspection which they didn't even turn up for. I waited 3 hours in a cold, empty house and then went to the branch to hand in my key. They then took nearly a month to hand back my deposit. I have been with other agencies before and can truly say Connell is not just the worst agency, but the worst company i have ever dealt with.
I kept the house tidy. I always paid rent early and only ever called if I had to but was treated like rubbish by them.
They seem to turn over staff at an alarming rate as i could never talk to the same person twice. When i moved out i gave over 2 months notice and received nothing back from them. A month before leaving i went in to ask if i needed to do anything and was told they had no idea i was leaving. This was very accusatory, luckily i had emailed them so i had proof. They responded with that employee had left, as if it was my fault they didn't know i was going. I ignored this and set up to leave. On the last day they set up a exit inspection which they didn't even turn up for. I waited 3 hours in a cold, empty house and then went to the branch to hand in my key. They then took nearly a month to hand back my deposit. I have been with other agencies before and can truly say Connell is not just the worst agency, but the worst company i have ever dealt with.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Feb 2017
reviewed by 'H.'
6th Jun 2014
reviewed by 'Michaela'
24th Apr 2014
reviewed by 'Tomasz'
19th Aug 2013
reviewed by 'Connells'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 16,2017
Feb 16,2017
1
people found
this helpful
this helpful
I was a customer of Connells for nearly 5 years as a tenant in one of their properties. It was bad service from day one. They lied to me about being allowed pets in the house by saying that it was fine and then changing their ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2014
Jun 06,2014
3
people found
this helpful
this helpful
We put an offer in on a property which got accepted, everything was going smoothly although they rushed us into paying a lot of the fees like having the home buys report done, paying for connells to
Sort everything, then the solicitors fees. Hardly ever ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2014
Apr 24,2014
2
people found
this helpful
this helpful
I tried to view properties and found the service here fall well below poor compared to others. Are they even bothered to fill a vacant property? I feel sorry for those who trust this company to give them an 'efficient' and transparent service. As a ...
read full review
read full review
What agent could do to change your mind?
Need to work FOR your clients and prospectives, not against.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 19,2013
Aug 19,2013
3
people found
this helpful
this helpful
Absolutely shocking I went in to view properties to buy staff seemed disinterested in talking to me and more interested in arguing between themselves, I found staff rude and very unhelpful and also looking into small when selling complete and utter con artists. Other people ...
read full review
read full review
What agent could do to change your mind?
Do not rip people have staff that actually want to sell you houseAttached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 25, 2013
View all comments
(1)
Thank you for your feedback, your comments have been forwarded to the team who will be taking your comments on Board.
We would like to point out however that we do not charge £150 for a Premium Display, and having checked today Rightmove charge £125 if you go direct.
Should you require any further clarification please contact us at our new city centre office 22-24 Halford St 0116 2620022 ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
