West Wales Property Services
Pembroke, SA71
2.9/5, 13 reviews
46% recommended
67% sales valuation accuracy
70% sales fee satisfaction

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“In November 2015, I moved to Pembrokeshire to retire. I viewed ......”

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Feb 16,2017
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Emma
By: 'susanbec'
Feb 16,2017
5 people found
this helpful
In November 2015, I moved to Pembrokeshire to retire. I viewed two properties marketed by West Wales Properties' Pembroke Office. I offered on a property in Ashleigh Gardens off the Upper Lamphey Road in Pembroke and agreed a price of £164,000. I then viewed a property in Pennar, and after an initial offer of £140,000, I agreed a price of £142,000 and proceeded to purchase the Pennar property. West Wales Properties were aware that I was moving 200 miles from the south of England, that I was a single retired pensioner who lives alone. At no point did they offer any advice regarding the two areas, anxious as they were to sell the property on behalf of a local builder. Their unhelpful, passive, non interventive attitude meant that I purchased a property in which I never felt safe and where, for the first time in a lifetime of home owning, I had to contact the local police for support. I might as well have bought a house off the internet! No local knowledge or expertise was made available to me. Six months later I remarketed the house, and, at the second attempt, in January 2017, West Wales Properties sold it for £117,000, a loss of £25,000 to me on what was supposed to have been a long term retirement home. DO NOT USE THESE PEOPLE. They work on the principle that simpering good manners is a substitute for honesty, professionalism, knowledge, and integrity.
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Latest Reviews

View all Reviews 13
23rd Jul 2024
reviewed by 'Janet Weston'
“This was my first experience of selling a property. Lara Taylor and Sean Griffithscould not have made it easier. Having ......”
18th May 2023
reviewed by 'Unhappy Owner'
“Sent West Wales Properties an email asking for some help selling my home and no reply after almost 2 weeks!!! I ......”
13th Mar 2023
reviewed by 'Fiona'
“Absolutely awful, unprofessional, and negligent. Use them at your peril. Would not recommend them at all for selling your property, ......”
14th Nov 2022
reviewed by 'Nicola Alford'
“As a property investor West Wales have been excellent. We have bought a couple of properties from them and sold ......”
17th Aug 2022
reviewed by 'Norman'
“I recently purchased a flat with West Wales Properties and I can't thank them enough for being so helpful and ......”
16th Aug 2022
reviewed by 'R'
“Positive experience of buying a property through West Wales Properties. James at Pembroke and Sean at Milford Haven were helpful ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

West Wales Property Services
Harlech House, 5 Main Street
Pembroke
Pembrokeshire
SA71 4JS
01646 680 006

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 70% £171,000 £735,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 2 2 3 1 1 4
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Property Sale...”

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Jul 23,2024
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By: 'Janet Weston'
Jul 23,2024
0 people found
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This was my first experience of selling a property. Lara Taylor and Sean Griffiths could not have made it easier. Having brought the property twenty two years ago through West Wales Properties I was very pleased to have them market it for me when it ...
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“Agent can't be bothered to even reply to an email!!...”

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May 18,2023
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By: 'Unhappy Owner'
May 18,2023
0 people found
this helpful
Sent West Wales Properties an email asking for some help selling my home and no reply after almost 2 weeks!!! I had heard they were useless at customer service but thought I would make my own mind up and I have before I have even started ...
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“Absolutely awful, unprofessional, and neglige......”

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Mar 13,2023
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By: 'Fiona'
Mar 13,2023
0 people found
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Absolutely awful, unprofessional, and negligent. Use them at your peril. Would not recommend them at all for selling your property, they failed twice and we lost a whole year....
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“As a property investor West Wales have been e......”

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Nov 14,2022
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Lara
By: 'Nicola Alford'
Nov 14,2022
0 people found
this helpful
As a property investor West Wales have been excellent. We have bought a couple of properties from them and sold at auction too. Lara Sean and James have been excellent in keeping us informed, knowledgeable and always courteous. They would be our first port of ...
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“I recently purchased a flat with West Wales P......”

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Aug 17,2022
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James
By: 'Norman'
Aug 17,2022
0 people found
this helpful
I recently purchased a flat with West Wales Properties and I can't thank them enough for being so helpful and patient as a first-time solo buyer! James could not have been more helpful and courteous throughout the process.. Graham was exceptionally supportive and kind too.. ...
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“Positive experience of buying a property thro......”

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Aug 16,2022
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James
By: 'R'
Aug 16,2022
0 people found
this helpful
Positive experience of buying a property through West Wales Properties. James at Pembroke and Sean at Milford Haven were helpful and supportive...
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“I recently purchased a house through James Et......”

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Jun 28,2022
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Graham
By: 'will elford'
Jun 28,2022
1 people found
this helpful
I recently purchased a house through James Etheridge at west wales properties Pembroke, James was very helpful and knowledgeable, his flexibility was great and worked around times that suited myself for viewing the property. James answered all questions that I put forward and kept me ...
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“These are the worst agents I have dealt with.......”

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Sep 29,2021
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By: 'Georgina O'Garra'
Sep 29,2021
2 people found
this helpful
These are the worst agents I have dealt with. Firstly we viewed a property that the agent knew nothing about, all questions were given the lame excuse of I don't work from this office, but then he helpfully pointed out there were decent blackberries in ...
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“These are the worst agents I have dealt with.......”

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Sep 29,2021
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Graham
By: 'Georgina O'Garra'
Sep 29,2021
1 people found
this helpful
These are the worst agents I have dealt with. Firstly we viewed a property that the agent knew nothing about, all questions were given the lame excuse of I don't work from this office, but then he helpfully pointed out there were decent blackberries in ...
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“Absolutely hopeless, i rang with the intentio......”

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Feb 07,2020
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By: 'Robert'
Feb 07,2020
7 people found
this helpful
Absolutely hopeless, i rang with the intention of arranging a viewing as i am a buyer. They informed me that they were too busy that day. They didn't ask who i was or anything about my requirements. They came over as being completely indifferent. I ...
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“Our recent experience of selling a property...”

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Dec 14,2018
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Emma
By: 'Christina'
Dec 14,2018
0 people found
this helpful
Our recent experience of selling our property with west wales was extremely positive from start to finish they're very professional, helpful, honest and knowledgable Emma Sue gave us a valuation of our property which was positive and we received an offer within 1-2 weeks of ...
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Comment on agent fees
When the final Agent fee bill came we couldn’t fault it The price was good and we were more than happy to pay
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“In November 2015, I moved to Pembrokeshire to retire. I viewed ......”

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Feb 16,2017
Minithumbdown
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Emma
By: 'susanbec'
Feb 16,2017
5 people found
this helpful
In November 2015, I moved to Pembrokeshire to retire. I viewed two properties marketed by West Wales Properties' Pembroke Office. I offered on a property in Ashleigh Gardens off the Upper Lamphey Road in Pembroke and agreed a price of £164,000. I then viewed a property in ...
read full review
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“These idiots should not be in business. No compliance with ......”

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Jun 21,2016
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By: 'Vendor391'
Jun 21,2016
5 people found
this helpful
These idiots should not be in business. No compliance with simple instructions, seem to forget who is paying them, constant lies and deceit to try and stall when they need to. Refusing to do what is asked then coming up with lame excuses to justify. ...
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What agent could do to change your mind?
Overpriced, not worth half of what they charge.
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Comment on agent fees
Overpriced, not worth half of what they charge.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by West Wales Property Services, Pembroke SA71 4JS



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