80% sales valuation accuracy
80% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Feb 09,2017
Feb 09,2017
14
people found
this helpful
this helpful
Kingswood is by far the most unprofessional and untrustworthy estate agents I have ever dealt with. I have signed tenancies with Kingwood on three separate occasions and during this time they have attempted to claim money under false pretences several times, have taken extortionate amounts from my deposit and have never once been pleasant to deal with.
Mr Ajay Patel has been particularly unprofessional during this time, from the incredibly rude and blunt ways he writes his (mistake ridden) emails, to the way he treats his customers. I was most recently reminded of this when he attempted to take money from our deposit for a previously undisclosed 'check out fee'. When I spoke to him to find out more information he was incredibly evasive. He gave no firm description as to what the money was actually for, and no explanation as to why I had never been charged such a fee on moving out (of the same property) twice in past,
When I asked for a copy of the form he claimed we had signed at the start of the tenancy outlining this charge, he instead sent me a copy signed by the previous tenants. He became very irate when I pointed this out and asked for a copy of the form for OUR tenancy, and told me that although he could not find it we definitely would have signed one because 'we do it every time' (again, I have never seen such a form in my life). He didn't seem to understand why I was asking for proof and took this very perosnally, claiming I was accusing him of lying. He told me he didn't know why I was putting up such a fuss and I should just pay it because its 'only about £12 each'. After another 5 minutes or so, he offered to charge only £30. Then £5. Obviously this charge was not set in stone and completely falsified.
At one point he even refused to send me a copy of an email exchange we had had earlier in the tenancy because 'if (you) can't be bothered to look through your emails then why should I'?
After more than half an hour (and several attempts to try and calm Mr Patel down and prevent him from simply hanging up on me) I was passed on to one of his colleagues who promised to look into the matter and find the form. I received no email, but 5 days later we were finally refunded our entire deposit. I suppose Mr Patel couldn't find this form that we had 'definitely signed'.
Above is just one of a number of times Kingwood and its employees have, in one way or another, tried to deceive its tenants. I would never advise anyone to use their services, or even pay them the time of day.
Mr Ajay Patel has been particularly unprofessional during this time, from the incredibly rude and blunt ways he writes his (mistake ridden) emails, to the way he treats his customers. I was most recently reminded of this when he attempted to take money from our deposit for a previously undisclosed 'check out fee'. When I spoke to him to find out more information he was incredibly evasive. He gave no firm description as to what the money was actually for, and no explanation as to why I had never been charged such a fee on moving out (of the same property) twice in past,
When I asked for a copy of the form he claimed we had signed at the start of the tenancy outlining this charge, he instead sent me a copy signed by the previous tenants. He became very irate when I pointed this out and asked for a copy of the form for OUR tenancy, and told me that although he could not find it we definitely would have signed one because 'we do it every time' (again, I have never seen such a form in my life). He didn't seem to understand why I was asking for proof and took this very perosnally, claiming I was accusing him of lying. He told me he didn't know why I was putting up such a fuss and I should just pay it because its 'only about £12 each'. After another 5 minutes or so, he offered to charge only £30. Then £5. Obviously this charge was not set in stone and completely falsified.
At one point he even refused to send me a copy of an email exchange we had had earlier in the tenancy because 'if (you) can't be bothered to look through your emails then why should I'?
After more than half an hour (and several attempts to try and calm Mr Patel down and prevent him from simply hanging up on me) I was passed on to one of his colleagues who promised to look into the matter and find the form. I received no email, but 5 days later we were finally refunded our entire deposit. I suppose Mr Patel couldn't find this form that we had 'definitely signed'.
Above is just one of a number of times Kingwood and its employees have, in one way or another, tried to deceive its tenants. I would never advise anyone to use their services, or even pay them the time of day.
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Opening Hours
Address
Kingswood
77 Watling Street Road
Fulwood,Preston
Lancashire
PR2 8EA
01772 71 71 81
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £102,000 | £1,500,000 |
| Lettings | 100% | 60% | £450 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 5 | 4 | 4 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 08,2022
Jul 08,2022
0
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Appalling service from Kingswood. Arranged for a box of personal belongings to be delivered to them from a removals company for me to collect once the house was sold months later. They then denied all knowledge of receiving it despite the removals man going in ...
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Mar 13,2019
Mar 13,2019
1
people found
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I was very impressed with the service received from Kingswood in general. We wanted to move quickly on a property and they made sure this happened. Stephen was very attentive and quick to respond to any queries we had and bumps in the road. Would ...
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Comment on agent fees
Good - fees were better than other agents
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Mar 13,2019
Mar 13,2019
1
people found
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Kingswood are really helpful and I'd highly recommended them. My contact was Samantha who replied promptly to all emails and contacted me regularly to keep me updated. Always friendly and ready to help. When Samantha wasn't there I could always lean on Stephen for an ...
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Comment on agent fees
fair fees compared
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Mar 01,2019
Mar 01,2019
2
people found
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this helpful
I had the most fantastic service from Shoyab, Sam and Stephen at the Fulwood branch of Kingswood and I cannot recommend them highly enough. They are professional, intelligent and caring and go the extra mile to help with what would otherwise be a most stressful ...
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Comment on agent fees
good fees
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Mar 01,2019
Mar 01,2019
2
people found
this helpful
this helpful
We had a great experience with Kingswood Estate Agents. We dealt with Stephen Kellett, she was very helpful, starting from making the offer, all the way up to completion. Our requirements were clearly understood, she knows the area very well. I have been given advice ...
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Comment on agent fees
fair agent fees
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Feb 25,2019
Feb 25,2019
3
people found
this helpful
this helpful
The best estate agents I have used in the 10+ years I have been living in Preston.
There were some small cosmetic issues when we moved in which were sorted immediately, and at a time that was suitable for us (not, as I have had with ...
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Comment on agent fees
Fair fees and on average with the rest in the area
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Oct 09,2018
Oct 09,2018
4
people found
this helpful
this helpful
I've been with Kingswood for 5 years and they manage all 10 of my properties. I speak with AJ and shoyab mainly who are always helpful - give good advice and know make life easy for me....
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Comment on agent fees
good monthly % rates
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Oct 08,2018
Oct 08,2018
6
people found
this helpful
this helpful
I dealt with Mark in the sales team who I must say is an asset to Kingswood! He was very helpful and professional through start to finish with ourselves. Thank you Mark and the team...
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Comment on agent fees
fees were below average after we've been to at least 4 in preston
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Oct 08,2018
Oct 08,2018
5
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we're currently renting with kingswood and since last year we've only had 1 issue with them regarding a repair. apart from that the customer service is good and overall i would recommend them. we've been with far worse agencies in preston put it that way,...
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Comment on agent fees
fair fees
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Sep 24,2018
Sep 24,2018
7
people found
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this helpful
Good agents. Helped me when I asked and takes the time out to do so without the hard sell. Nice people to deal with....
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Comment on agent fees
Reasonable and fair
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Oct 01, 2018
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(1)
Kingswood is without doubt the best Estate Agent that I have ever experienced. The service is incredible and very personal. Chris and Mark always respond promptly and sold our property within two weeks! I would recommend to friends and family. ...
Oct 18,2017
Oct 18,2017
7
people found
this helpful
this helpful
Did not protect my deposit, dragging heals fixing repairs and was told by Branch Manager that I should just go to the council and get a repairing order which they will then sort out.
Currently taking legal action over their failure to protect my deposit ...
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Comment on agent fees
Terrible. They charge a fee for referencing. The estate agent does the "email referencing" themselves and no sign of any credit checks or searches. Big con.
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Oct 12,2017
Oct 12,2017
7
people found
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this helpful
Although it took some time to sell our property and there were quite a few obstacles in our way Tracey continued to chase the parties involved and was determined the sale would go through! Thanks for your perseverance Tracey right up to moving day!...
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Feb 09,2017
Feb 09,2017
14
people found
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this helpful
Kingswood is by far the most unprofessional and untrustworthy estate agents I have ever dealt with. I have signed tenancies with Kingwood on three separate occasions and during this time they have attempted to claim money under false pretences several times, have taken extortionate amounts ...
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Sep 30,2015
Sep 30,2015
10
people found
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this helpful
Everything that is bad about estate agents here. Not returning calls, not being honest and truthful about their policies or the status of properties they're advertising. Out for the quick sale, no integrity with prospective tenants.
After chasing the agent to get an initial call ...
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Sep 18,2015
Sep 18,2015
7
people found
this helpful
this helpful
The property was sold and we came up against an incompetent solicitor who was acting for the buyer resulting in many delays and problems. I am based in London and Glenn was superb in dealing with all parties and getting the sale 'across the line'. ...
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Comment on agent fees
Fair and earned
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Feb 05,2018
Feb 05,2018
30
people found
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This is copy pasted from my facebook status so please keep this in mind with the tone it is written:
Not had a rant for some time but let's dive into why Nobody in the Preston area should ever consider Kingswood letting agents when moving ...
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Mar 25, 2018
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Hi Pagan,
I am currently involved in a legal dispute with my landlords which Kingswood have created. Sadly your story is replicating that of many others who I have spoke to over the past couple of months. Would you be interested in getting involved in a potential legal case against Kingswood Properties?
Did you check if they protected your deposit within one of three authorised deposit protection services. They should have done this within 30 days from the date you paid the deposit (not fr ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:48 AM 08/10/2018 by Stephen Kellett
Best Letting Agent in PR2 
