Southampton City Centre, Southampton, SO14
4.7/5, 59 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction

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“Incredibly poor service. Enfields did not fulfill their maintenance obligations, ......”

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Apr 10,2012
Minithumbdown
By: 'M'
Apr 10,2012
6 people found
this helpful
Incredibly poor service. Enfields did not fulfill their maintenance obligations, and for a period of 2 years and 5 months did not fix ongoing problems in the property. This was despite several emails outlining our concerns. Sadly these unfixed items were included in our checking out inspection at the end of our tenancy and as such charged to our desposit.
Only maintenance support we received was by a "cowboy" friend of the landlord who refused to answer his phone to Leeds landline numbers due to other persons pursuing him and as such was incredibly difficult to get hold of.

For over 1 year we had a leaking bath causing water to flow through the kitchen ceiling past live light sockets causing possible danger to the lives of my wife and me. We also had no working gas fire for the majority of one of the coldest winters in recent years.

I would not recommend Enfields to anyone whatsoever.
What agent could do to change your mind?
Fulfilled maintenance obligations as outlined in contract and responded to requests to fix faulty items by tenant. Acknowledged own responsibilities when conducting return of deposit.
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Latest Reviews

View all Reviews 59
2nd Nov 2024
reviewed by 'carmen martin de leon'
“My experience with Enfields has been incredibly positive. I chose this agency to purchase my home, and 18 years later, I ......”
7th Aug 2019
reviewed by 'James'
“Lots of misinformation given before moving into the property, when given our notice I did inform them that some of ......”
29th Aug 2018
reviewed by 'Andy'
“Excellent company to do business with I would definitely work with them again, the staff are very friendly and the ......”
22nd Aug 2018
reviewed by 'Paul'
“Rebecca Gleeson is a pleasure to deal with and all ways goes the extra mile to to make sure you ......”
3rd Mar 2017
reviewed by 'Peter'
“Enfields Hythe sold my property at the price I wanted ,kept me in the picture constantly,negotiated well on my ......”
6th Jun 2016
reviewed by 'Heather'
“Enfields initially seemed like a good estate agent. They were quick and effective at arranging a viewing and getting the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Enfields Estate Agents
46 Oxford Street
Southampton
Hampshire
SO14 3DP
02380 706011

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £83,000 £415,500
Lettings 100% 95% £500 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 7 3 24 1 10 0 2 0
Areas covered
  • SO14
  • SO15
  • SO16
  • SO17
  • SO18
  • SO19
Services offered
  • Sales
    •
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Eastleigh, SO50
Fareham, PO15
Hythe, SO45
Pontefract, WF8
Southampton, SO18
Southampton City Centre, SO14
Southampton Shirley Road, SO15
Winton, BH9

“My experience with Enfields has been incredib......”

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Nov 02,2024
Minithumbup
By: 'carmen martin de leon'
Nov 02,2024
0 people found
this helpful
My experience with Enfields has been incredibly positive. I chose this agency to purchase my home, and 18 years later, I chose them again to sell it. From the very beginning, the service has been outstanding. Unlike other agencies, they genuinely invest time in their clients, ...
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“Lots of misinformation given before moving in......”

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Aug 07,2019
Minithumbdown
By: 'James'
Aug 07,2019
0 people found
this helpful
Lots of misinformation given before moving into the property, when given our notice I did inform them that some of the information we had been given was false so that the next tenants wouldn't have the same issue. On the agents doing their viewings I ...
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“Excellent service...”

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Aug 29,2018
Minithumbup
By: 'Andy'
Aug 29,2018
0 people found
this helpful
Excellent company to do business with I would definitely work with them again, the staff are very friendly and the girls humour in the office make the branch stand out...
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Comment on agent fees
Good
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“Rebecca gleeson...”

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Aug 22,2018
Minithumbup
By: 'Paul'
Aug 22,2018
0 people found
this helpful
Rebecca Gleeson is a pleasure to deal with and all ways goes the extra mile to to make sure you are happy and satisfied with every thing i would 100% recommend Rebecca Gleeson / enfields for all you're letting / sales needs thank you rebecca...
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Comment on agent fees
good
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“Enfields Hythe sold my property at the price I wanted ,......”

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Mar 03,2017
Minithumbup
By: 'Peter'
Mar 03,2017
0 people found
this helpful
Enfields Hythe sold my property at the price I wanted ,kept me in the picture constantly,negotiated well on my behalf and advised me from start to finish in difficult circumstances. An extremely good service with 5 stars and recommended as the best....
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Comment on agent fees
Very reasonable
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“Enfields initially seemed like a good estate agent. They were ......”

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Jun 06,2016
Minithumbdown
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Georgia
By: 'Heather'
Jun 06,2016
1 people found
this helpful
Enfields initially seemed like a good estate agent. They were quick and effective at arranging a viewing and getting the tenancy documents out to me. However, since I paid (!) and signed the agreement they have degenerated into a disorganised mess. Initially, they changed next door's ...
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“We are currently buying a flat through Enfields Oxford Street ......”

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May 06,2016
Minithumbup
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Sam
By: 'Enfields'
May 06,2016
0 people found
this helpful
We are currently buying a flat through Enfields Oxford Street and they have matched our property criteria exactly. Sam has been especially helpful and has an excellent knowledge of the area which has really helped and nothing has been too much trouble for him. I ...
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Comment on agent fees
Not applicable
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“I brought a property through Enfields in Oxford Street and ......”

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Apr 26,2016
Minithumbup
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Sam
By: 'Mr'
Apr 26,2016
1 people found
this helpful
I brought a property through Enfields in Oxford Street and the knowledge that Sam showed of the Ocean Village area was expectional. It was refreshing to have an agent who knew the area and the apartment blocks well and he actually gave an honest opinion ...
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Comment on agent fees
Good
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“The team at Enfields have been extremely efficient in arranging ......”

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Apr 07,2016
Minithumbup
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Georgia
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Melissa
By: 'Paul'
Apr 07,2016
1 people found
this helpful
The team at Enfields have been extremely efficient in arranging a new tenant for my property after the first tenants were given notice following a property inspection which identified their failure to keep the property in good condition. Everybody has been very helpful. Queries and ...
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Comment on agent fees
The fee level is very reasonable for the effective service provided
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“Cannot fault the service that I have had so far ......”

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Mar 30,2016
Minithumbup
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Georgia
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Jack
By: 'Euan'
Mar 30,2016
1 people found
this helpful
Cannot fault the service that I have had so far in the process of finding a tenant for my property. Would certainly recommend their assistance to others. Both Jack and Georgia that I have dealt with provided prompt and attentive support throughout the process....
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Comment on agent fees
Very competetive
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“I was extremely pleased with the service provided by the ......”

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Mar 19,2016
Minithumbup
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Sam
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Shaun
By: 'Feroz'
Mar 19,2016
1 people found
this helpful
I was extremely pleased with the service provided by the Enfields Estate agents (Southampton Oxford branch), and they provide full value for the fees they charge, which was very reasonable compared to other estate agents. Sam B was extremely helpful, friendly and professional when bringing ...
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Comment on agent fees
Very competitive, and reasonable price when compared with other estate agents
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“Very impressed from the moment I booked for viewings to ......”

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Mar 14,2016
Minithumbup
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Shaun
By: 'Riti'
Mar 14,2016
0 people found
this helpful
Very impressed from the moment I booked for viewings to the negotiations, interim communications and after sales service. Charlie was organised and professional during the negotiations. Shaun handled the after sales service brilliantly - certainly better than my own solicitors! Both staff are very knowledgeable ...
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Comment on agent fees
Not applicable as I was the buyer in this instance. So very good value for money for me!
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“I've been really impressed with Enfields. They found me a ......”

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Mar 11,2016
Minithumbup
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Georgia
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Jack
By: 'Joe'
Mar 11,2016
0 people found
this helpful
I've been really impressed with Enfields. They found me a tenant quickly, I was kept up to date, and the process of signing tenancy contracts was so slick being online. They always respond quickly to emails and I never have to chase a response. Fantastic ...
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Comment on agent fees
Good
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“Amazing service with Enfields. Keeps you in the loop of ......”

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Mar 01,2016
Minithumbup
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Will
By: 'Amy'
Mar 01,2016
1 people found
this helpful
Amazing service with Enfields. Keeps you in the loop of everything. Really pleased I went with them. Will and Sam thank you....
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Comment on agent fees
Good
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“Enfields were fantastic throughout the whole process. Josh ensured we ......”

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Feb 19,2016
Minithumbup
By: 'Claire'
Feb 19,2016
0 people found
this helpful
Enfields were fantastic throughout the whole process. Josh ensured we were kept up to date with all the information we needed and was always available to answer questions and to show us around the property a few times. I would definitely recommend enfields to anyone ...
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Comment on agent fees
Acceptable fees.
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“The team were helpful and professional at all times :-)......”

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Feb 10,2016
Minithumbup
By: 'Debs'
Feb 10,2016
0 people found
this helpful
The team were helpful and professional at all times :-)I am happy enough with service. They were efficient too and answered all my questions....
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Comment on agent fees
Quite high compared to our previous agent.
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“We urgently needed to find new tenants for our property ......”

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Feb 07,2016
Minithumbup
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Jack
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Georgia
By: 'Alice'
Feb 07,2016
0 people found
this helpful
We urgently needed to find new tenants for our property and Enfields took over with this just before Christmas - not a great time of year! They found us tenants early January who have just moved in. Correspondence was initially with Jack and then Georgia ...
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Comment on agent fees
Fair
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“My experience with Enfield's Shirley & Southampton has always been fantastic, ......”

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Jan 26,2016
Minithumbup
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Jack
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Georgia
By: 'Nick'
Jan 26,2016
0 people found
this helpful
My experience with Enfield's Shirley & Southampton has always been fantastic, Enfield's now look after all of my property's and I would recommend them to anyone. All the staff are very polite and helpful but recently I have been looked after by Georgia, Jack & Paul. thanks ...
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Comment on agent fees
Very Good
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“Melissa has been great from start to finish. Always a ......”

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Jan 23,2016
Minithumbup
By: 'Yasmin'
Jan 23,2016
0 people found
this helpful
Melissa has been great from start to finish. Always a prompt response and never had a single problem with a tenant....
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“We have been extremely pleased with the service, advice and ......”

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Jan 22,2016
Minithumbup
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Sam
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Will
By: 'Gloria'
Jan 22,2016
2 people found
this helpful
We have been extremely pleased with the service, advice and support received from Enfields and in particular from Sam Binnington with whom we have had the most contact. Sam has always been professional and courteous and accompanied all the viewers to our investment property. He ...
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Comment on agent fees
Reasonable / accepatable
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“Enfields has a very simplified and user friendly process, which ......”

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Dec 21,2015
Minithumbup
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Georgia
By: 'Sriram'
Dec 21,2015
0 people found
this helpful
Enfields has a very simplified and user friendly process, which saves you a lot of time and head-ache. Georgia was really helpful and always responded fast. She made sure that everything is taken care of and kept in loop. Joshua showed me around the property ...
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Comment on agent fees
Cheaper than many others around the same area.
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“Have used Enfields for both buying and letting and would ......”

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Dec 16,2015
Minithumbup
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Jack
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Georgia
By: 'Marilyn'
Dec 16,2015
1 people found
this helpful
Have used Enfields for both buying and letting and would definitely recommend them for their service and good value. I would especially like to thank Jack and Georgia for their patience and look forward to doing business with them in the future....
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Comment on agent fees
Very reasonable.
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“As a 'hands on' Landlord of some twenty years, I ......”

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Dec 15,2015
Minithumbup
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Jack
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Georgia
By: 'Simon'
Dec 15,2015
2 people found
this helpful
As a 'hands on' Landlord of some twenty years, I very much enjoy the process of renovating and getting ready accommodation to let in Southampton. So when the process came of handing over the prospective tenant finding to Jack, Georgia & the team, it was a ...
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Comment on agent fees
The fees paid were very reasonable for the amount of work put in over and above what was expected.
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“Excellent and friendly service. Followed up on every promise and ......”

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Dec 14,2015
Minithumbup
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Shaun
Staff profile picture
Will
By: 'Amit'
Dec 14,2015
1 people found
this helpful
Excellent and friendly service. Followed up on every promise and ensured timely communication all the way through the process to ensure I was always abreast of the situation. Thanks to the team...
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Comment on agent fees
Very competitive
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“Over the the last year the Enfields team have provided ......”

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Dec 08,2015
Minithumbup
Staff profile picture
Sam
Staff profile picture
Will
By: 'ollie'
Dec 08,2015
1 people found
this helpful
Over the the last year the Enfields team have provided an excellent service for me. Sam, will and branch manager paul really put me at ease and helped me with every step. I would highly recommend their knowledge and manner in which they deal with ...
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“Excellent service, men of those word - took flat off ......”

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Nov 06,2015
Minithumbup
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Sam
By: 'Katie'
Nov 06,2015
1 people found
this helpful
Excellent service, men of those word - took flat off sales list as soon as offer was put in by me, helpful in getting keys to me out of hours and were decent and not pushy at all stages of the sale. Would highly recommend ...
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“I dealt with Toby, Georgia and Jack and all three ......”

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Feb 17,2015
Minithumbup
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Georgia
By: 'Libby'
Feb 17,2015
5 people found
this helpful
I dealt with Toby, Georgia and Jack and all three were very professional, friendly and helpful. Since moving to Southampton I have had to deal with a lot of lettings agents and I found many to be lacking in motivation, but everyone at Enfield's did ...
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“Georgia was friendly, helpful and always responded in a timely ......”

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Feb 16,2015
Minithumbup
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Georgia
By: 'Chloe'
Feb 16,2015
2 people found
this helpful
Georgia was friendly, helpful and always responded in a timely manner. She kept us updated throughout the whole process and was easy to talk to....
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“Enfields really stood out from the other local agents with ......”

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Feb 10,2015
Minithumbup
By: 'Abi'
Feb 10,2015
2 people found
this helpful
Enfields really stood out from the other local agents with their local knowledge, interest and enthusiasm and - what's really important - ability to sell the property in super-quick time. I would not hesitate to recommend them, they were great from start to finish....
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Comment on agent fees
Fees were competitive and in achieving a quick sale for a good price I don't begrudge the fees!
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“My rating reflects the fact that I am pleased that ......”

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Feb 09,2015
Minithumbup
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Jack
By: 'John'
Feb 09,2015
3 people found
this helpful
My rating reflects the fact that I am pleased that I chose Enfields, Oxford St, SO14 to manage my property. They have met my requests to find a reliable tenant, keep a check on my property and deal with situations as they arise in a ...
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Comment on agent fees
I feel that the fees charged represent good value for money in terms of their effort and my time
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Last updated at 11:49 AM 27/10/2017 by allAgents

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