Thank you for taking the time to reply. The candour of this response is most welcome.

I hope to have the opportunity of speaking with you directly with regard to any currently outstanding matters.

Interesting that Macfie's first response, upon seeing criticism, is to resort to their usual mix of paranoia and passive aggression.

The whole point of this site is that it allows clients, most of whom have no say in choosing their agent as by the time they buy their property it's a done deal, an anonymous and safe environment in which they are free to air their views on an agent's performance without concern they may be targeted by any sort of intimidation.

So just for the record Mr Walker - we have spoken face to face on a number of occasions, and it has been difficult for me to penetrate that unique shield you have, concocted as it is from a heady confection of innate dimness and prehensile bearing. It felt like talking to one of the monkeys that wasn't quite bright enough to train. Please bear in mind when you talk to other people: they WILL judge you on the fact you cannot properly pronounce simple, everyday words.

Similarly, I shall not waive my right to anonymity, for I represent all of your clients. This is what we all think of you. Your livelihood is dependent upon disappointment. That TV you watch? The kettle you boil to make your tea? Every time you flick a switch to turn on your overhead light? All paid for by the frustration others feel at your incompetence. I urge you, implore you...give up. You're still not too old. Go and do something positive with your life: learn the banjo. Make a giant model of the Brooklyn Bridge from matchsticks. Memorise and recite Infinite Jest without recourse to the text. Then, and only then, will you have done something positively creative with your life.

Hope this helps.

Albeit, this entry dates from over two years ago (and perhaps tellingly coincides with a similarly-worded post), I would invite this complainant to either identify themselves on this forum or speak to me direct in order that I may provide an appropriate response.