0% lettings valuation accuracy
83% lettings fee satisfaction
Feb 09,2017
Feb 09,2017
7
people found
this helpful
this helpful
AVOID IF YOU WANT YOUR DEPOSIT BACK
I've been renting with letting agencies for years and in a few different countries but I've never seen that level of dishonesty.
My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn't in a great condition when we moved in but we knew it was a temporary place for us so we didn't really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I'm not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can't understand. Besides that, no help with property maintenance –which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it's only because the future tenants (whom we've met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it.
In the end, we've lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We're renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.
I've been renting with letting agencies for years and in a few different countries but I've never seen that level of dishonesty.
My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn't in a great condition when we moved in but we knew it was a temporary place for us so we didn't really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I'm not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can't understand. Besides that, no help with property maintenance –which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it's only because the future tenants (whom we've met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it.
In the end, we've lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We're renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.
Comment on agent fees
Average fees
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
4th Feb 2020
reviewed by 'Amy'
30th Aug 2019
reviewed by 'Brenda'
26th Jul 2018
reviewed by 'Megan'
29th Mar 2018
reviewed by 'andy'
30th Jul 2017
reviewed by 'Kelly'
Opening Hours
Address
Anderson Residential
14 High St
Sutton Coldfield
West Midlands
B72 1UX
0121 240 8100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 83% | £595 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Feb 04,2020
Feb 04,2020
0
people found
this helpful
this helpful
Even when your landlord has approved to return your deposit they keep you chasing for it. It will be with you in 3-5 working days, two weeks later - it's been approved by accounts, let me call you back. After no call back and chasing, ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2019
Aug 30,2019
0
people found
this helpful
this helpful
I have lived in a property rented from Anderson and it has been the best! I have enjoyed living there!
All repairs were done efficiently, and on time, zero waiting time.All engineers were very kind and helpful.
Office staff were polite and helpful. Sara ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2018
Jul 26,2018
1
people found
this helpful
this helpful
I had to find a flat very last minute as my previous home fell through, we moved from just north of Manchester down to Sutton.
I didn't know the area at all and was relying on public transport with my one year old in tow.
...
read full review
read full review
Comment on agent fees
About average, but good that they didnt want excess rent upfront like some agencies
Was this helpful?
Yes
Yes
Mar 29,2018
Mar 29,2018
3
people found
this helpful
this helpful
Just moved out of an Anderson's property and they are the worst lettings agents for getting money back from. Their report on the property when we left claimed the house needed cleaning from top to bottom was a lie. They then try to stop your ...
read full review
read full review
Comment on agent fees
Rip off
Was this helpful?
Yes
Yes
Jul 30,2017
Jul 30,2017
10
people found
this helpful
this helpful
AVOID AVOID AVOID I was renting with Andersons for a year and moved out this year. I thoroughly cleaned the flat from top to bottom. When I received the report from Andersons saying the flat hadn't been cleaned in months was shocking to say the ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 09,2017
Feb 09,2017
7
people found
this helpful
this helpful
AVOID IF YOU WANT YOUR DEPOSIT BACK
I've been renting with letting agencies for years and in a few different countries but I've never seen that level of dishonesty.
My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more ...
read full review
read full review
Comment on agent fees
Average fees
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:19 AM 08/10/2019 by heather heather
