90% lettings valuation accuracy
91% lettings fee satisfaction
Feb 09,2017
Feb 09,2017
1
people found
this helpful
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As with others, only awarding 1 star as it is the minimum allowed. Whilst landlords may think they are great as they use cheap labour, blame the tenant for everything (such as mould already in place prior to moving in) and minimise spend on any property, tenants and landlords should beware of their appalling practices.
The issues we had with them during our tenancy are too numerous to detail in this review however will make special note of the time the (ancient) boiler gave us carbon monoxide poisoning, when the plumber came out to review he told us it needed to be replaced and was unsafe to use however Paige and Petrook refused this professional's advice and insisted it be 'fixed'. Within 5 minutes of the plumber leaving and assuring us it was safe the carbon monoxide alarm went off without which we could have died due to their appalling disregard for the welfare of their tenants.
On top of this you can expect the worst customer service you have ever experienced from the rudest and most arrogant people you have ever had the misfortune to deal with, avoid renting from them at all costs!
The issues we had with them during our tenancy are too numerous to detail in this review however will make special note of the time the (ancient) boiler gave us carbon monoxide poisoning, when the plumber came out to review he told us it needed to be replaced and was unsafe to use however Paige and Petrook refused this professional's advice and insisted it be 'fixed'. Within 5 minutes of the plumber leaving and assuring us it was safe the carbon monoxide alarm went off without which we could have died due to their appalling disregard for the welfare of their tenants.
On top of this you can expect the worst customer service you have ever experienced from the rudest and most arrogant people you have ever had the misfortune to deal with, avoid renting from them at all costs!
Comment on agent fees
Pretty standard fees
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Latest Reviews
24th Aug 2023
reviewed by 'Dr GRC'
27th Jan 2023
reviewed by 'Ria'
11th Aug 2022
reviewed by 'Steve'
4th Dec 2021
reviewed by 'Laila'
2nd Dec 2021
reviewed by 'Micheal'
6th Aug 2021
reviewed by 'Nicola'
Opening Hours
Address
Paige & Petrook
118-120 Marsh Road
Pinner
Middlesex
HA5 5NA
020 8866 5666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 91% | £750 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 1 | 26 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- HA5
- HA7
- HA6
- HA4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 24,2023
Aug 24,2023
0
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Over a 2 year period P&P never ceased to shock and surprise me with how poor and disgraceful their service was.
They continually mislead, lie and constantly hide behind blaming the landlord, stating he was holding up the process, even when we know for a ...
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Jan 27,2023
Jan 27,2023
1
people found
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This is the worst management agency I have ever come across. I have been using them for a few years now and only recently have experience such poor service and rude staff. They have no interest in anything else but trying to make money out ...
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Aug 11,2022
Aug 11,2022
0
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P&P have looked after my property for over 15 years in a highly professional manner . As l live overseas l need to have confidence in there management which l do. 100%...
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Dec 04,2021
Dec 04,2021
0
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Demi Simpson and the team were so helpful and made the letting process quick and easy.
Excellent service, would definitely recommend....
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Dec 02,2021
Dec 02,2021
0
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I am a building contractor and work with letting agents all over London, Paige and Petrook are up there without a doubt! It's not just about professionalism, they have great character and honesty as well as personable as a sense of humour is very important ...
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Aug 06,2021
Aug 06,2021
0
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Excellent service for the fifth year running from Paige & Petrook. The team have overseen the departure of the old tenants, the search for suitable new tenants, inventories, departure/arrival checks, putting the property in to good order plus all the associated administration of the lettings ...
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Aug 05,2021
Aug 05,2021
0
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Peace of mind service. I had the property on previously with another agent. I switched to Paige and Petrook and was more than happy with the service they provided. Efficient, proactive and professional. Would use again in the future if I had another property to ...
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Aug 03,2021
Aug 03,2021
0
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Demi Simpson and the Lettings team were so helpful and made the process quick and easy.
Excellent service, would definitely recommend....
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Jul 30,2021
Jul 30,2021
0
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We have been renting our property through Paige and Petrook for many years now.
We have always received speedy, friendly and courteous service. Any maintenance issues are immediately brought to our attention and actioned as expeditiously as possible.
We have always had quality tenants, thanks ...
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Jun 29,2021
Jun 29,2021
0
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Great experience, Demi was professional and patient and we are happy with the service. This was our first time renting in the UK and we are glad to have found Paige & Petrook....
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Oct 16,2020
Oct 16,2020
4
people found
this helpful
this helpful
Absolutely awful letting agents. They do nothing for the tenant and simply attempt to squeeze money out of the latter. Very disappointing considering the difficult time we are living in- they are just unprofessional and frankly a disgrace ! Its no surprise that people don't respect ...
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Feb 03,2020
Feb 03,2020
0
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My partner and I have just moved into a property managed by Paige&Petrook and I have to say we are both blown away by how simple and easy they have made the whole process. Barbara was so helpful in every aspects , always happy to ...
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Feb 03, 2020
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(1)
Hi Anita thank you so much for your lovely review, it was a pleasure to be of service to you and Samir. Wishing you every happiness in your new home. Regards Barbara ...
Sep 19,2019
Sep 19,2019
0
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Sent us to a viewing for a property that had already been let. Previously, I have found their staff to be extemely condescending when visiting their office in Pinner - was it because I have a London accent and my wife is Polish? ......
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Mar 10,2019
Mar 10,2019
0
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We have used Paige & Petrook for many years and throughout that time have received excellent service. Whenever we leave a message we are always rung back promptly, other companies can learn from them. The staff are friendly, efficient and above all professional. We cannot praise ...
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Jan 17,2019
Jan 17,2019
0
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I have used Paige & Petrook to rent out my property for the past few years. In that time, I have had no problems at all and appreciate their excellent communication and administration. The entire team is professional, efficient and courteous. Having had some dreadful issues ...
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Good
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Jul 04,2018
Jul 04,2018
0
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Extremely friendly, very helpful agency. We were helped with everything we needed and all our questions were answered with a polite and helpful manner.
The office is well located and has a good atmosphere. I can only recommend Paige & Petrook...
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Comment on agent fees
good
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Jun 25,2018
Jun 25,2018
0
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Jessica quickly assessed our needs and provided a portfolio of properties available for rental. She the accurately and professionally enabled us to rent a property....
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May 16,2018
May 16,2018
0
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All staff members were helpful, courteous and efficient during the letting process. All staff members were approachable and Barbara deserves a mention for being very friendly and always cheerful....
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Comment on agent fees
Reasonable fees
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Mar 23,2018
Mar 23,2018
0
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I have been very happy with Paige and Petrook in assisting me with my property search and eventually finding for me a suitable property.
As a single parent with a guarantor, it was at times challenging and frustrating. Infact, my property search took 14 months on ...
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Mar 23,2018
Mar 23,2018
0
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I was very impressed with the high level of service and I would particularly like to mention Barbara who was so helpful and supportive throughout the whole proces.
Not forgetting Kaaren who continues to support us to manage the property.
A huge thank you to ...
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Comment on agent fees
very reasonable
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Mar 20,2018
Mar 20,2018
0
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Dear Clive,
I wanted to thank you and your wonderful team for so swiftly letting the above mentioned property.
You have a delightful and professional team and they excel in providing a professional service . Please convey my sincere thanks to them
it has been a ...
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Comment on agent fees
Fair fees for the professional service they provide
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Mar 18,2018
Mar 18,2018
0
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This is my third time renting with Paige and petrook and they have always been friendly, professional and reliable.
Barbara is a delight to work with and as always the transition between flats was smooth.
Thanks again guys, we're very happy in our new flat....
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Comment on agent fees
Very good compared to other agent fees
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Mar 12,2018
Mar 12,2018
0
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What I can say? Everything was and is perfect. Barbara is the stereotype of how an agent should be. Really appreciate what is she doing. Fast responses, really helpful and the last but not at least taking care of us tenants.
Truly recommend her and ...
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Comment on agent fees
After a bad experience with others I can say their fees are really good for nowadays agencies
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Feb 20,2018
Feb 20,2018
0
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I was a tenant through Paige & Petrook for a year, during which time the landlord chose to sell the property. Paige & Petrook were extremely helpful in enabling me to communicate with the landlord during this process and have been friendly and professional throughout the tenancy ...
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Jan 05,2018
Jan 05,2018
0
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Clive, we would like to thank you and the team for a fast and excellent service in finding a very suitable tenant for our apartment in Pinner and for the super support enabling everything from start to finish to run so smoothly.
I spoke to ...
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Comment on agent fees
Excellent value for the services provided
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Oct 12,2017
Oct 12,2017
0
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Barbara has been outstanding in her friendly, positive, nothing is a problem attitude to my daughter and I in my move to Pinner. Her attention to detail reassured us everything would get sorted for the due move in date and she certainly delivered. Sue made ...
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Oct 04,2017
Oct 04,2017
0
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Fast and fantastic reliable service .. I am very impressed with how considerate Barbara was with our situation with regards to proximity to school etc.. Thanks very much for all the effort !...
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Comment on agent fees
Agents fees are good compared to others
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Oct 01,2017
Oct 01,2017
1
people found
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Paige&Petrook found me an ideal flat (Barbara has a real flair to match a person and a flat). P&P were absolutely superbes helping me settling and advising me on the area. I definitely recommend using them....
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Aug 03,2017
Aug 03,2017
1
people found
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Paige and Petrook have been the letting agents for my property for over 20 years. As I live away from the area I used their full management service. I was always kept informed of any problems with the property, which they dealt with quickly and efficiently ...
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Comment on agent fees
The fees for the Full Management Service are very competitive and good value.
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Jul 27,2017
Jul 27,2017
1
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Having just completed a 6months rental as tenant in a lovely property, found for us by Barbara, we can't speak highly enough of Paige & Petrook. Barbara negotiated us a good deal for a short term let that other agents might have dismissed as not worth ...
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Comment on agent fees
Not known.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:16 PM 29/03/2017 by Clive Summer
Best Letting Agent in Pinner 
All our plumbers are registered with GAS SAFE and without question have no other choice than to disconnect any gas appliance they deem dangerous or non compliant. In addition every property in our portfolio has an up to date CP12 gas safety test certificate and carbon monoxide detector.