90% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
91% lettings fee satisfaction
Apr 06,2012
Apr 06,2012
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In the last three years we have bought two properties and sold one through The Apartment Company and have the highest regard for the company's services. Everyone we have been in contact with has been pleasant and efficient, though we mostly dealt with Peter and Ben this time round.
From the beginning, through advice and valuation, targeted marketing strategy and unfailingly good customer service, Peter and Ben have been faultless. We particularly appreciated their understanding and support through some of the trickier moments of the selling and buying process and would certainly make The Apartment Company our first choice if we decide to move again.
As this is Completion Day I'd like to send my warmest good wishes and thanks to everyone at The Apartment Company.
From the beginning, through advice and valuation, targeted marketing strategy and unfailingly good customer service, Peter and Ben have been faultless. We particularly appreciated their understanding and support through some of the trickier moments of the selling and buying process and would certainly make The Apartment Company our first choice if we decide to move again.
As this is Completion Day I'd like to send my warmest good wishes and thanks to everyone at The Apartment Company.
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Latest Reviews
6th Dec 2022
reviewed by 'Lynette Hardy'
3rd Dec 2021
reviewed by 'Sue Wright'
10th May 2021
reviewed by 'Martin B.'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 100% | £150,000 | £592,500 |
| Lettings | 97% | 91% | £775 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 2 | 5 | 1 | 63 | 0 | 40 | 0 | 2 | 2 |
Areas covered
- BA1
- BA2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 06,2022
Dec 06,2022
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Sharon is a consummate professional, with good connections and recommendations she really knows her stuff. My property sale should have been easy but all kinds of delays, twists and turns strung it out but Sharon pursued it through to completion even delivering documents to my ...
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Oct 10,2022
Oct 10,2022
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The Apartment Company delivered a first class service and secured the perfect buyers for our property Sharon is incredibly professional and successfully marketed our property and coordinated the full conveyancing process all the way through to completion. If you’re looking to sell I would ...
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Dec 03,2021
Dec 03,2021
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If you want professionalism, tenacity and a certainty that your agent is on your side, LOOK NO FURTHER. Sharon was amazing. From the moment she came to view our property until we finally got over the finishing line, we were confident that Sharon was giving 100% ...
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Aug 16,2021
Aug 16,2021
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Great experience with The apartment Company and would highly recommend. Sharon understood my requirements, helped secure the property and pushed the sale through speedy despite the pandemic.
Even the viewing process was great compared to other local agents. Even after the sale had completed Sharon ...
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May 31,2021
May 31,2021
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The Apartment Company offer exceptional value. They are not the cheapest but their massive knowledge and understanding of the market dynamics combined with an exceptional "go the extra mile", and then some, work ethic will inevitably produce a result to the satisfaction of both parties. ...
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May 10,2021
May 10,2021
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I moved my property to The Apartment Company after the previous Estate Agent struggled to find a buyer, then when he finally found one, he wasted four months of my time messing around with a buyer that was never really interested. At the time I ...
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Feb 20,2021
Feb 20,2021
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Bath Apartment Company was excellent. We used them to rent two central Bath flats in December (not a good time to rent) but they managed to find great tenants, promptly, with minimum fuss....
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Jan 26,2021
Jan 26,2021
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From the outset, selling our Bath apartment through the Apartment Company, was a very impressive and completely successful experience. The senior management and supporting sales team were knowledgeable, professional and always helpful. They worked hard to ensure they represented our interests while establishing excellent relationships ...
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Jan 26, 2021
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Martin and his wife were a pleasure with work with and look after during the whole process. Great clients and always a delight to deal with. Fabulous apartment made it very easy! ...
Jan 21,2020
Jan 21,2020
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Disappointing Tenant Finder Service.
Not accurately sharing information between prospective tenants and the landlord, incorrect online advertisements (typos and contradictory text) and same day cancellations for flat photography. Premium pricing for Sub-standard service....
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Jul 30,2019
Jul 30,2019
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Relocating to Bath and initially looking to purchase a small property to get me started. I did not know the area and Dan took several hours out to show me a variety of properties as well as explain locations and areas to me. So helpful, ...
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Apr 05,2019
Apr 05,2019
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I work with the Apartment Company on a regular basis, both for rentals and sales. Just completed a sale which was handled professionally by Dan Hester. Good communication and support from both Dan and Peter Greatorex....
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Comment on agent fees
Reasonable fees
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Jul 25,2018
Jul 25,2018
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We dealt with Sharon and the good first impression we had was backed up by excellent service and communication throughout the sales process. Whilst the sales process was fairly protracted, Sharon's ability to sort through issues quickly helped lead us all ultimately to a sale. ...
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May 14,2018
May 14,2018
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I spent time talking to or meeting just about everyone from the Bath office in connection with my recent sale and onward search. The team has a nice balance of skills - Peter brings the polish and experience, Dan is exactly the type of agent ...
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Comment on agent fees
More expensive than most agents, but more likely to get you a higher sale price. On balance probably worth the extra half a percent.
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May 14, 2018
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Hello Ben, thank you so much for your kind words - really appreciated. We are delighted you were happy with our services and we wish you the very best in your new home. Have fun! ...
Apr 20,2018
Apr 20,2018
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From my first conversation with Peter to the last celebratory conversation with Sharon, the Apartment Company has demonstrated why its number one in its field. Within a day of being listed, emails were coming through notifying me of viewings. I had more viewings in 5 days ...
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Comment on agent fees
More expensive than others but the service is really worth it
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Feb 05,2018
Feb 05,2018
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Sharon and the team at The Apartment Company did an excellent job in selling our apartment recently. They kept us up to date with viewings on a regular basis and recommended the best purchaser from the offers received. The whole process went smoothly - it ...
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Comment on agent fees
The fees were as expected.
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Jan 03,2018
Jan 03,2018
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We have just sold our apartment in Bath through the apartment Company, they worked very hard to secure a sale, and then saw it through to a successful completion. We were very pleased with the regular feedback we received from Sharon, Dan and Alex, and ...
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Comment on agent fees
We felt the fee was justified as they really work hard on your behalf
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Sep 27,2017
Sep 27,2017
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Sarah has always been very helpful and courteous to deal with even when there were difficult tenants in my apartment....
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Comment on agent fees
Happy so far
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Sep 04,2017
Sep 04,2017
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Responsive and organised, made a significant effort to find a tenant when others had struggled, we would recommend them to a friend....
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Comment on agent fees
Average
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Aug 30,2017
Aug 30,2017
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Very helpful and friendly agents, and the company gets a large number of viewings very quickly. We had to drop the initial rental price to get a tenant signed up though....
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Comment on agent fees
Quite expensive but worth it to get a quick turn around.
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Aug 28,2017
Aug 28,2017
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I have used Apart Co for many years and they have ALWAYS found suitable tenants for my 2 apartments / I wouldn't hesitate to recommend them - professional and friendly and efficient! Christina was a treasure - but ALL staff I had dealings with have been excellent.. ...
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Comment on agent fees
Fees good
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Aug 28,2017
Aug 28,2017
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After years of letting properties in Bath through other agents, I switched to using the Apartment Company, and couldn't recommend them highly enough. Properties are let quickly so have very short vacant periods. And anytime there is a problem with something at the property it ...
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Comment on agent fees
Great, no more than any other letting agents, but offer much better service for it.
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Aug 24,2017
Aug 24,2017
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All staff are first class and provide an outstanding service. They most helpful, pro-active and supremely efficient. Thank you...
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Comment on agent fees
I am content with the feed
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Aug 24,2017
Aug 24,2017
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I was really impressed with the efficiency of the way Jon dealt with finding prospective tenants & how well he communicated the progress of collating all documentation. The only slightly disappointing issue was initial payment didn't come through until several weeks into the new tenancy, but ...
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Comment on agent fees
Competitive
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Aug 20,2017
Aug 20,2017
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I recently bought a property through the Apartment Company and having been impressed with the level of service, they now fully manage the ongoing rental of this property. I have been very impressed with their professionalism and reliability. Very happy customer so far....
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Comment on agent fees
Good
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Aug 14,2017
Aug 14,2017
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I have found all the staff generally helpful. My biggest concern however has always been the lack of communication.
I have to ask for updates as these do not seem to be easily provided. Also responses can be slow.
Bearing in mind The Apartment Company ...
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Comment on agent fees
Overpriced for what Ive experienced
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Aug 14, 2017
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Dear Lynn,
Thank you for placing your review on allagents.co.uk We appreciate all feedback, good and bad, and that enables us to review and improve our service and more importantly, our customers experience.
Please be assured that we will take on board your comments and look at ways on how we can improve our communication moving forward.
I believe the tenants we found for you have settled in and enjoying living at your apartment.
If I can be of further assistance, please do not hes ...
Jul 27,2017
Jul 27,2017
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The Apartment Company have been the worst, most incompetent business I have had the misfortune of dealing with. In six months there have been too many issues to list here, so a few highlights.
1) letting the property with rubbish that was never removed, half used ...
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Aug 07, 2017
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Dear Rosy,
Thank you for your feedback. However, I am very upset to learn that you felt your experience was so poor with The Apartment Company.
Excellent Customer service is central to our business and we do take on board all feedback, good and bad, in order to learn how better ourselves and improve our customers journey, whether they are a tenant, landlord, buyer or seller….
Having reviewed your comments and file, I can see that you did raise a number of problems and I can see that ...
Sep 05,2016
Sep 05,2016
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great experience with the apartment co.
first time landlord but staff were very patient and understanding which was much appreciated....
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Comment on agent fees
great
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Aug 29,2016
Aug 29,2016
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I purchased 2 apartments in Bath and arranged for The Apartment Company to manage them. As older (listed) properties, problems are to be expected, including at some very unsocial hours. Sarah has managed these brilliantly. I am kept informed of what has happened and what has ...
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Comment on agent fees
Within the range of other quotes I had when looking at agents.
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Aug 27,2016
Aug 27,2016
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We found Lydia very friendly, helpful and professional throughout the process of buying our apartment. Any potential hiccups were smoothed over without dramas. All in all, very satisfied with the service....
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Sep 17, 2016
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Dear Helen and Boris, thank you for your comments, we are delighted we were able to make your purchase a happy process. ...
Aug 27,2016
Aug 27,2016
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From first meeting through to managing the letting of my apartment while I worked abroad, I found The Apartment Company to be professional, efficient and communicative. If I rent out a property again in the area I'd go back to The Apartment Company....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:40 PM 06/02/2018 by Peter greatorex
