71% sales valuation accuracy
57% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
Feb 08,2017
Feb 08,2017
3
people found
this helpful
this helpful
Awful company and property manager to deal with.
Property manager is never around to discuss anything 'sorry she's currently out the office' is all I ever get. Email sometimes do get a reply. I'm in the process of taking legal action regarding an intercom issue which hasn't been fixed after being reported in 2015, I've reported it no less than 10 times over the phone and 15 via emai. Although two contractors have been out to diagnose the problem, I've replaced the internal handset at my own cost as told it might be the cause of the issue, it's no different.. told the other course for the issue would be too costly and they would get back to me with a solution (October 2016) but nobody else in the block had an issue.. I imagine I'll get it fixed once they receive the legal papers.
Property manager is never around to discuss anything 'sorry she's currently out the office' is all I ever get. Email sometimes do get a reply. I'm in the process of taking legal action regarding an intercom issue which hasn't been fixed after being reported in 2015, I've reported it no less than 10 times over the phone and 15 via emai. Although two contractors have been out to diagnose the problem, I've replaced the internal handset at my own cost as told it might be the cause of the issue, it's no different.. told the other course for the issue would be too costly and they would get back to me with a solution (October 2016) but nobody else in the block had an issue.. I imagine I'll get it fixed once they receive the legal papers.
Comment on agent fees
Would be ok if issues were taken care of.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
2nd Nov 2018
reviewed by 'Mrs'
26th Feb 2018
reviewed by 'Mr'
18th Aug 2017
reviewed by 'Ruth'
26th May 2017
reviewed by 'Hrumph'
15th Oct 2016
reviewed by 'suzette'
Opening Hours
Address
F & S Property Management
9 Carlton Crescent
Southampton
Hampshire
SO15 2EZ
023 8022 6686
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 57% | £104,000 | £110,000 |
| Lettings | 50% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 02,2018
Nov 02,2018
0
people found
this helpful
this helpful
Everything about this company is atrocious from charging fees for work that is never done to being screamed at by a staff member (JL) for over half an hour because a contractor she had hired didn't clear up after themselves and she expected the tenants ...
read full review
read full review
Comment on agent fees
Talk about rip off merchants. Massive fees charged yet no maintenance ever gets done.
Was this helpful?
Yes
Yes
Feb 26,2018
Feb 26,2018
1
people found
this helpful
this helpful
We are absolutely disgusted with the service F&S Management provide. We are part Owners of a top floor flat, and on New Year's Eve 2017 our boiler broke down owing to rain dripping through from the roof which is not maintained properly by F&S ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Aug 18,2017
Aug 18,2017
3
people found
this helpful
this helpful
I was put through to Michelle regarding the upkeep and maintenance. She was rude and didn't listen to what I had to say. She kept interrupting me and stated that we didn't pay enough to have the property maintained how we would like. Before they ...
read full review
read full review
Comment on agent fees
Where is our money going?
Was this helpful?
Yes
Yes
May 26,2017
May 26,2017
3
people found
this helpful
this helpful
F&S were taken over by RMG (Residential Management Group) in 2015. I don't know what they were like before but now they are inefficient, chaotic, don't do what they say they will, drop the ball, forget basics like insurance and AGMs ... I know there are ...
read full review
read full review
Comment on agent fees
Would be reasonable if they actually did the job.
Was this helpful?
Yes
Yes
Feb 08,2017
Feb 08,2017
3
people found
this helpful
this helpful
Awful company and property manager to deal with.
Property manager is never around to discuss anything 'sorry she's currently out the office' is all I ever get. Email sometimes do get a reply. I'm in the process of taking legal action regarding an intercom issue ...
read full review
read full review
Comment on agent fees
Would be ok if issues were taken care of.
Was this helpful?
Yes
Yes
Oct 15,2016
Oct 15,2016
2
people found
this helpful
this helpful
The company manages our building and does so really badly. Our assigned property manager is clearly deranged and completely incompetent and totally unprofessional. She gives conflicting reasons to both tenants and landlords as to why X or Y can't be done even though none of ...
read full review
read full review
Comment on agent fees
Fees seem to be in line with those of other letting agents and property mgmt companies. HOWEVER fees are charged to freeholders, landlords and tenants for services that are never carried out
Was this helpful?
Yes
Yes
Nov 02,2014
Nov 02,2014
0
people found
this helpful
this helpful
I own several rental properties and F&S have recently taken management of this site from a large National company, thanks god! Early days but noticeable improvements and you can actually get to speak to someone as was always being told 'the manager is not ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01, 2019
View all comments
(1)
This review predates the takeover of F&S by RMG, exactly the sort of appalling outfit the writer of this review thought they had escaped from. You can see from the astoundingly bad reviews after 2015, this company became worse than their worst nightmares. Avoid like the plague. ...
Jun 07,2013
Jun 07,2013
4
people found
this helpful
this helpful
They manage our building - appallingly. The place used to be quite a swanky development but this company are letting it go to ruin. The communal areas are now dillapidated and if anything needs doing they (eventually) use incompetent contractors who ignore anything you ask ...
read full review
read full review
What agent could do to change your mind?
start operating an honest business and stop treating tenants and customers with contempt.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 13,2012
Jul 13,2012
0
people found
this helpful
this helpful
F&S deal with the property management for the block in which I own a flat. The fee's for ground rent/service charge are in line with other properties in the area so I have no problems there. Whenever anything goes wrong in the block (...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2011
Mar 18,2011
2
people found
this helpful
this helpful
Shocking. Nothing but overcharging all the way since they took over the management of our block. They charge admin fee upon admin fee and are obviously profiteering from their position. They also held up our moving out of our flat by taking 3 weeks to send ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2011
Feb 10,2011
0
people found
this helpful
this helpful
I have many properties managed by this firm.
The fact their name is associated with the property as managing agents, helps to
maintain the value as buyers will know they are inheriting a firm that can be trusted. They are professional and, in my view, ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 21,2009
Apr 21,2009
2
people found
this helpful
this helpful
Have now started to accept card payment over the phone for ground rent & maintenance, if payment is made monthly, they charge extra. Be prepared to obtain your own quotes for work to be done as the contractors they use charge astronomical rates for little work ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11, 2014
View all comments
(3)
I smell a rat! I firmly believe that 'Decay' is either an employee of F&S, or someone asked to put in a good word for this, simply, APPALLING company, in every sense of the word. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
