Bridges Estate Agents
Ash Vale Wharf, Ash Vale, GU12
4.6/5, 77 reviews
92% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“Oh Bridges how you disappoint me. The staff are nice ......”

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Apr 04,2012
Minithumbdown
By: 'James'
Apr 04,2012
7 people found
this helpful
Oh Bridges how you disappoint me. The staff are nice enough if not a little cliche in their typical salesman avoidance techniques. Then came the charges - £330 for a referral, £120 for a guarantors fee. How do you justify that? You can't. There are plenty of independent places that would do a referral for £15, but estate agents add their £315 cherry on top. They are making these amounts up and the only thing that makes them legal is that it's on paper.

Then comes the issue of the"check-in fee" - another word for a inventory fee. This was never mentioned to us when we were looking at the flat despite directly asking "are there any other charges". Typical sales-people. So all in all, it cost us £600 in fees alone, which is simply ridiculous. How can anyone justify that? Bear in mind that this is also a minimum, you will be charged a minimum of 12 days rent for a referral fee or £330, whichever is more, so on a £1500/month property that would be £600. So if you're happy to pay for an estate agent's BMW then by all means choose them.

It is clear that Bridges are quite clever with bumping bad reviews off this board as well. There were 13 reviews between 12/2008 and 05/2011 (2.5 years) of which 6 were bad, then magically in 1 year 62 new good/excellent reviews appear, bumping the six bad ones off to the last page. This has also been done on google maps where a gentleman called Tony has given three similar excellent reviews to all the offices, yet never anything else. Bridges - feel free to try and bump this one off, but I'll be watching this space.

***Please note that removing this review will be subject to a £600 referral fee***
What agent could do to change your mind?
Stop being money grabbing bastards who make it difficult for those moving out the first time.
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By: James
Apr 26, 2012
Unfortunately the reviews do not follow uniform growth seen on this site. I would like to point out the review stats for the last 8 months and previous to that:

From 2008-08/2011 12 good, 6 bad, total=18
09/2011 1 good, 0 bad, total= 1
10/2011 0 good, 0 bad, total= 0
11/2011 49 good, 1 bad, total=50
12/2011 3 good, 0 bad, total= 3
01/2012 2 good, 0 bad, total= 2
02/2012 0 good, 0 bad, total= 0
03/2012 0 good, 0 bad, total= 0
04/2012 0 good, 1 bad, total= 0 (mine is the bad one, and this is up to the date of this comment).

So it does appear there is a massive spike in November last year and few comments after that, not really reflective of growing site use. Too much time on my hands? Probably. Though as an additional point to the review I would like to add that actually despite the problems highlighted in my original review, that the staff have been decent and helpful to me with my move. Still got a massive lack of money in my wallet though.
By: Dan
Apr 25, 2012
Thank you for your feedback. Bridges Lettings are licensed by the Association of Residential Letting Agents (ARLA) and The National Approved Letting Scheme (NALS) and as such have to adhere to strict working practices. Any fee we charge is completely transparent and fair and would have been confirmed in writing beforehand. We regularly carry out market research to ensure that our business remains competitive in terms of charges. We move in nearly forty new sets of tenants a month and we are extremely proud of the high level of service and protection we are able to deliver to all our landlords and tenants. We have no control over any of the reviews that appear on this website. I would point out that the use of the Allagents website has increased considerably in the last year which would explain why we have had so many reviews and the fact that these reviews rated us good/excellent is testament to the high levels of service that our committed staff offer.
Daniel Pockett MARLA
Director
Bridges

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Latest Reviews

View all Reviews 77
20th Dec 2018
reviewed by 'Jack'
“Thanks to all at Bridges for taking on our house sale and seeing it through with great professionalism. Firstly Kevin ......”
30th Oct 2018
reviewed by 'Kate'
“Ben was informative and very efficient in selling my flat. He kept me in the loop every step of the ......”
25th Apr 2018
reviewed by 'Anita'
“I have been very happy with the levels of customer service from both Ben Granville and Kevin Green in dealing ......”
8th Dec 2017
reviewed by 'JMW'
“Ben Granville representing 'Bridges Estate Agents' supplied candid realistic advice in selling my property respecting my opinion and wishes in ......”
2nd Jun 2017
reviewed by 'Suzanne'
“Our buyer had *LOTS* of questions, many of them repetitive as it seemed she was unable to listen and take ......”
24th May 2017
reviewed by 'WENDY'
“Would like to thank all Staff at Bridges.They have just handled a sale very efficiently .Would recommend Dominic Director ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bridges Estate Agents
1 The ParadeWharf Road
Ash Vale
Surrey
GU12 5AZ
01252 324466

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 53 3 16 0 2 2
Areas covered
Services offered
  • Sales
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Helped us believe when it seemed to drag...........”

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Dec 20,2018
Minithumbup
By: 'Jack'
Dec 20,2018
0 people found
this helpful
Thanks to all at Bridges for taking on our house sale and seeing it through with great professionalism. Firstly Kevin Winchester successfully negotiated a good price with a good buyer. Checks followed on the buyer's financial background and their offer was accepted. Kevin Green then ...
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Comment on agent fees
Very reasonable
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“Fantastic...”

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Oct 30,2018
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ben
By: 'Kate'
Oct 30,2018
0 people found
this helpful
Ben was informative and very efficient in selling my flat. He kept me in the loop every step of the way and answered all my questions honestly. I would highly recommend Ben and his team at Bridges if they are looking at selling a property....
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“Happy with service...”

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Apr 25,2018
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ben
By: 'Anita'
Apr 25,2018
0 people found
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I have been very happy with the levels of customer service from both Ben Granville and Kevin Green in dealing with my late mother's estate....
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Comment on agent fees
Industry standard
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“Ben Granville representing 'Bridges Estate Agents' supplied candid realistic advice ......”

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Dec 08,2017
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ben
By: 'JMW'
Dec 08,2017
1 people found
this helpful
Ben Granville representing 'Bridges Estate Agents' supplied candid realistic advice in selling my property respecting my opinion and wishes in achieving a successful sale....
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Comment on agent fees
I do think > 1% should be possible.
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“Our buyer had *LOTS* of questions, many of them repetitive ......”

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Jun 02,2017
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David
By: 'Suzanne'
Jun 02,2017
0 people found
this helpful
Our buyer had *LOTS* of questions, many of them repetitive as it seemed she was unable to listen and take in any information either informally, verbally or through the solicitor. Jayne did a BRILLIANT job of filtering the questions - and being there for me ...
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Comment on agent fees
If they keep the sale progressing then the fees are worth it
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“Would like to thank all Staff at Bridges.They have ......”

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May 24,2017
Minithumbup
By: 'WENDY'
May 24,2017
0 people found
this helpful
Would like to thank all Staff at Bridges. They have just handled a sale very efficiently . Would recommend Dominic Director for his way he handled myself and my solicitor etc. Friendly but businesslike. Recommend to ALL...
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Comment on agent fees
Exellent
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“Bridges and namely, Jayne, Anya and Nikki, helped me sell ......”

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Mar 31,2017
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Jayne
By: 'Mike.C'
Mar 31,2017
0 people found
this helpful
Bridges and namely, Jayne, Anya and Nikki, helped me sell my house. The sale was a complex and involved probate. Nikki and Anya showed people round. Jayne had the unenviable task of dealing with 2 sellers, 3 sets of lawyers and another onward estate agent for my ...
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Comment on agent fees
Not the cheapest, but definitely A* service.
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“Excellent service from selling viewing to buying. Everyone was very ......”

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Mar 22,2017
Minithumbup
By: 'Lesley'
Mar 22,2017
1 people found
this helpful
Excellent service from selling viewing to buying. Everyone was very polite and helpful jayne kept us informed right till the end...
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Comment on agent fees
Good
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“Jayne was great in the process and made sure I ......”

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Mar 15,2017
Minithumbup
By: 'Grace'
Mar 15,2017
0 people found
this helpful
Jayne was great in the process and made sure I was fully aware at all stages on where we were....
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“I'm so pleased with the constant support we had from ......”

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Mar 10,2017
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Jayne
By: 'Dennis'
Mar 10,2017
1 people found
this helpful
I'm so pleased with the constant support we had from Jayne and always keeping us informed. Right through to completion....
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Comment on agent fees
I thought the fees were reasonable
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“Excellent Service, from start to finish, made it very pain ......”

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Feb 25,2017
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Jayne
By: 'Paul'
Feb 25,2017
0 people found
this helpful
Excellent Service, from start to finish, made it very pain free. very helpful and friendly. Jayne helped us with this purchase and allowed it to go very smoothly...
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“I have just sold my house with Bridges and it ......”

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Feb 05,2017
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David
By: 'Davina'
Feb 05,2017
0 people found
this helpful
I have just sold my house with Bridges and it was and adventure due to the fact that my 1st buyer pulled out. When this happened I got a call from David explaining the situation and he gave good advise as what to do next ...
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Comment on agent fees
Agent fees are a hard one as if you have an easy sale you do wonder what you pay them for. In my case my sale wasn't plain sailing and I had my photo's re-done etc. I do think the fees are high but they are also there as an driver for them to sell your house which they did.
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“We have had such a smooth and exciting experience buying ......”

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Feb 03,2017
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Jayne
By: 'Alex'
Feb 03,2017
0 people found
this helpful
We have had such a smooth and exciting experience buying our first home, Jayne has been a big help with this. Jayne has kept us up to date with information weekly and made a great effort to keep the process moving along. Thank you...
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N/A
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“I was extremely satisfied with the service provided by these ......”

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Feb 02,2017
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Jayne
By: 'Ben'
Feb 02,2017
0 people found
this helpful
I was extremely satisfied with the service provided by these agents. David did a good job at pushing my house to market promptly and getting people round. the photographs were good and he presents himself well. Jayne was amazing. We had some difficult situations in ...
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Comment on agent fees
Average price fees
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“The staff at Bridges were always help-full and understanding.My ......”

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Nov 01,2016
Minithumbup
By: 'Richard'
Nov 01,2016
0 people found
this helpful
The staff at Bridges were always help-full and understanding. My sale fell through twice, through no fault of Bridges, and the extra work in finally getting my bungalow sold was much appreciated....
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Comment on agent fees
The fee for the amount of work was fair.
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“Jayne and co. were very helpful when selling our house. ......”

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Oct 24,2016
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Jayne
By: 'Graham'
Oct 24,2016
0 people found
this helpful
Jayne and co. were very helpful when selling our house. They kept onto of all the proceedings in a very timely manner. Would use them again Thanks Graham...
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Comment on agent fees
good
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“Excellent friendly and very helpful, and nothing is ever too ......”

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Oct 21,2016
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Nikki
By: 'Stevenson'
Oct 21,2016
0 people found
this helpful
Excellent friendly and very helpful, and nothing is ever too much trouble. Kept us fully informed at all times and negotiated our sale price to exactly what we wanted. All round 11 out of 10. Made it very easy to get documents uploaded and again was never ...
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Comment on agent fees
Good
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“All the staff were competent and caring. The house that ......”

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Sep 23,2016
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Jayne
By: 'helenmary'
Sep 23,2016
0 people found
this helpful
All the staff were competent and caring. The house that we were selling was empty and we were at a distant and the staff saw all the prospective buyers around and helped in countless other ways. We were kept fully informed at all times....
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Comment on agent fees
The fees were in line with the 'going' rate and I felt that they had worked hard for the money so I felt that it was good value for money.
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“Determined, patient, knowledgeable, and very trustworthy team who can be ......”

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Sep 20,2016
Minithumbup
By: 'Wendy'
Sep 20,2016
0 people found
this helpful
Determined, patient, knowledgeable, and very trustworthy team who can be relied upon again and again. They know their stuff and their commitment is second to none! I have, and will continue to use this agent time and time again....
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Comment on agent fees
Well worth the value - and boy, did they have their work cut out for them!
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“The experience of selling our property through the Ash Vale ......”

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Jul 28,2016
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Jayne
By: 'Susan'
Jul 28,2016
0 people found
this helpful
The experience of selling our property through the Ash Vale office has been very positive, from the valuation through to exchange of contracts. Nikki and Simon were great with the viewings, and we were under offer in less than a week. From the offer to ...
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Comment on agent fees
Average
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“We received a very professional and efficient service from David ......”

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Jul 18,2016
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David
By: 'Katieom'
Jul 18,2016
0 people found
this helpful
We received a very professional and efficient service from David at Bridges. We gained just over the expected sale price, the house sold very quickly and we have exchanged contracts within approximately six weeks. Would recommend their service....
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Comment on agent fees
Fine
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“Steer clear. The team leader salesman who signed us up ......”

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Jul 07,2016
Minithumbdown
By: 'RachW'
Jul 07,2016
3 people found
this helpful
Steer clear. The team leader salesman who signed us up to sell our house was like a used car salesman, far too pushy, we should have followed our gut instincts and steered clear. However, we did sign up for 12 weeks (minimum period allowed). Were promised 13 ...
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What agent could do to change your mind?
1% - average for the area
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Comment on agent fees
1% - average for the area
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“Our house was sold within two days of the For ......”

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Mar 24,2016
Minithumbdown
By: 'Dissatisfied'
Mar 24,2016
2 people found
this helpful
Our house was sold within two days of the For Sale notice being planted in our front garden, but I doubt if it had much to do with Bridges canvassing prospective buyers. The buyers were probably already primed that our house was going on the ...
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What agent could do to change your mind?
I don't think the 1.25% fee can be justified, there didn't seem to be great deal of effort put into the process, not to our satisfaction anyway. Compared to what the conveyancer's and solicitors will get, the agent will get a disproportional fee,
Attached Filesnbsp;
Comment on agent fees
I don't think the 1.25% fee can be justified, there didn't seem to be great deal of effort put into the process, not to our satisfaction anyway. Compared to what the conveyancer's and solicitors will get, the agent will get a disproportional fee,
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By: Disappointed
Apr 24, 2016
View all comments (1)
Exactly like our poor experience ...

“Bridges were great right from the start to the final ......”

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Mar 18,2016
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Simon
By: 'Maria'
Mar 18,2016
0 people found
this helpful
Bridges were great right from the start to the final completion day. they were always available to show people round and worked around my pets, keeping me informed of all the feedback....
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“Excellent service from valuation to putting our property on the ......”

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Feb 29,2016
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David
By: 'Fiona'
Feb 29,2016
0 people found
this helpful
Excellent service from valuation to putting our property on the market to completion. We needed a quick sale and Bridges sold our property in just over a week. They got prospective buyers through the door in great numbers which helped secure a quick sale. We ...
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Comment on agent fees
Good value for the great service they provided.
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“Excellent service from valuation to putting our property on the ......”

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Feb 29,2016
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David
By: 'Fiona'
Feb 29,2016
0 people found
this helpful
Excellent service from valuation to putting our property on the market to completion. We needed a quick sale and Bridges sold our property in just over a week. They got prospective buyers through the door in great numbers which helped secure a quick sale. We ...
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Comment on agent fees
Good value for the great service they provided.
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“Great professional team, David Stevens did a great job in ......”

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Feb 29,2016
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David
By: 'Nigel'
Feb 29,2016
0 people found
this helpful
Great professional team, David Stevens did a great job in getting me the full asking price and Mark Richards kept saying tabs on the progress of the sale extremely well. Very happy and my only regret is moving out of the area where there is ...
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Comment on agent fees
Fees were OK. None of us like the bill at the end but they earn their money so no complaints.
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“Bridges were fantastic with dealing with our sale of the ......”

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Feb 28,2016
Minithumbup
By: 'Greenshields'
Feb 28,2016
0 people found
this helpful
Bridges were fantastic with dealing with our sale of the house, they got full asking price and managed the various interested parties very well. Although our sale wasn't very complicated the team managed everybodies expectations and made sure it ran smoothly. I have recommended Bridges ...
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Comment on agent fees
fees were very fair for the work they did
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“Job done as far as selling the house. Had to ......”

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Feb 04,2016
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David
By: 'James'
Feb 04,2016
2 people found
this helpful
Job done as far as selling the house. Had to chase up feedback for the first 5 viewings. This was sorted after I spoke to someone in the office. Ended up lowering the asking price to £5k less than I was told I'd get for the ...
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What agent could do to change your mind?
‚£3500+ to sell a house is extortionate. But all high street agents are the same. If you are willing to do the viewings yourself, sell online.!
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Comment on agent fees
‚£3500+ to sell a house is extortionate. But all high street agents are the same. If you are willing to do the viewings yourself, sell online.!
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“Many thanks to Mr David Stevens and M/s Jayne ......”

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Oct 30,2015
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David
By: 'Roger'
Oct 30,2015
0 people found
this helpful
Many thanks to Mr David Stevens and M/s Jayne Gaskin for a very efficient, helpful and speedy sale process. We particularly appreciated being kept informed at every stage....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Bridges Estate Agents, Ash Vale GU12 5AZ



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