Bradshaw Farnham & Lea Estate Agents
Heswall, Wirral, CH60
4.3/5, 19 reviews
84% recommended
100% sales valuation accuracy
94% sales fee satisfaction

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“Poor. For a start, we were buyers and not vendors, ......”

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Jan 31,2017
Minithumbdown
By: 'Ian_b'
Jan 31,2017
0 people found
this helpful
Poor. For a start, we were buyers and not vendors, so your records are inaccurate. Secondly, when viewing the property we asked especially for an extended appointment since we wished to take measurements. When we arrived we were rushed and not given the appointment we had asked for. Finally, after we had bought the property and been living there for a number of weeks, a 'To let' sign appeared outside. The sign was screwed into a 100 year old stone wall, causing damage. I called BFL to ask why this sign was put up, and was told rather abruptly that 'Heswall office doesn't deal with rentals, you need to speak to West Kirby'. No apology was made, and eventually the person on the 'phone agreed to contact the other office and get them to call me back with an apology and explanation. 10 months on, I am still waiting for that call, still waiting for an apology and still have damage to the stone wall!
Comment on agent fees
Average
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By: Kate Smith
Feb 01, 2017
Hi Mr Brady

I am really sorry to hear that you have not had a great experience in your dealings with us.

We strive to give excellent service at all times and I would welcome the opportunity obtain further information relating to the issues you encountered.

Please email me at [email protected] .uk and I will then be able to speak to the offices involved in order to look into this for you further.

Many thanks

Kate Smith
Project Manager

Bradshaw Farnham & Lea
part of The Venmore Group

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Latest Reviews

View all Reviews 19
13th Dec 2018
reviewed by 'Anna'
“Just want to say a huge thank you to Jules & Anne for helping us buy our first house. From the ......”
13th Jul 2018
reviewed by 'Gray'
“Initially my experience was satisfactory until the invoice for sale.I was quoted £1800 inclusive of VAT by Tony (Manager).We ......”
20th Apr 2018
reviewed by 'Elaine'
“My experience of dealing with Bradshaw, Farnham & Lea in Heswall was excellent. Professional, informative and knowledgeable staff. All staff in ......”
6th Mar 2018
reviewed by 'Excellent'
“We are so pleased with all the staff in particular Liz, Anne,Julie for all their support in our House ......”
6th Mar 2018
reviewed by 'Jane'
“I have used BFL for bothexthe purchase of my new property & the sale of my old property. Two different branches, ......”
22nd Dec 2017
reviewed by 'Eileen'
“BFL got a buyer one week after switching agents! We were previously with two other agents for 9 months unsuccessfully!...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Bradshaw Farnham & Lea Estate Agents
7 Pensby Road
Heswall,Wirral
Merseyside
CH60 7RA
0151 348 4488

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 94% £129,950 £330,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 9 1 6 2 1 0
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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West Kirby, CH48

“AMAZING!!!...”

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Dec 13,2018
Minithumbup
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Julie
By: 'Anna'
Dec 13,2018
0 people found
this helpful
Just want to say a huge thank you to Jules & Anne for helping us buy our first house. From the minute we stepped into the branch, these two ladies were so welcoming and helpful. During the process they were always at the end of the ...
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N/A
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“Misleading sale of contract fees!...”

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Jul 13,2018
Minithumbdown
By: 'Gray'
Jul 13,2018
0 people found
this helpful
Initially my experience was satisfactory until the invoice for sale.I was quoted £1800 inclusive of VAT by Tony (Manager).We discussed the fixed £1800 will be negotiable.I visited the Heswall branch and stated I would only accept selling fees of £1500 inclusive which was agreed by ...
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Comment on agent fees
Bad
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“Good straight forward advice, prompt action and quick sale....”

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Apr 20,2018
Minithumbup
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Julie
By: 'Elaine'
Apr 20,2018
0 people found
this helpful
My experience of dealing with Bradshaw, Farnham & Lea in Heswall was excellent. Professional, informative and knowledgeable staff. All staff in the office made the sale of the property easy, straight forward and provided genuine advice. I highly recommend this company....
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Comment on agent fees
Reasonable
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“I have used BFL for bothexthe purchase of my new ......”

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Mar 06,2018
Minithumbup
By: 'Jane'
Mar 06,2018
0 people found
this helpful
I have used BFL for bothexthe purchase of my new property & the sale of my old property. Two different branches, the same positive customer experience. I found all of the staff I dealt with to be friendly & responsive. They communicated well throughout the purchase & sale ...
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Comment on agent fees
Agents fee were comparible to other agents I spoke to.
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“We are so pleased with all the staff in particular ......”

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Mar 06,2018
Minithumbup
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Anne
By: 'Excellent'
Mar 06,2018
0 people found
this helpful
We are so pleased with all the staff in particular Liz, Anne,Julie for all their support in our House Sale. This is our third property we have sold with Brafshaw Farnham and Lea and would recommend anyone considering selling and purchasing to contact this ...
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Comment on agent fees
Agent Fees are very good
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“BFL got a buyer one week after switching agents! We ......”

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Dec 22,2017
Minithumbup
By: 'Eileen'
Dec 22,2017
0 people found
this helpful
BFL got a buyer one week after switching agents! We were previously with two other agents for 9 months unsuccessfully!...
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Comment on agent fees
Good!
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“Couldnt recommend these estate agents enough, nothing was ever too ......”

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Nov 20,2017
Minithumbup
By: 'Miss'
Nov 20,2017
0 people found
this helpful
Couldnt recommend these estate agents enough, nothing was ever too much trouble for them really helpful and professional from start to finish. Lovely staff...
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“The team at BFL went above and beyond to ensure ......”

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Oct 04,2017
Minithumbup
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Julie
By: 'Mrs'
Oct 04,2017
0 people found
this helpful
The team at BFL went above and beyond to ensure our purchase went through. It was a tricky transaction but their experience and great customer service shone through. Every single member of the team I spoke to at BFL was knowledgeable, helpful and professional from ...
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N/A
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“Quite good. Kept in touch about the property and let ......”

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Sep 20,2017
Minithumbup
By: 'ETSON'
Sep 20,2017
0 people found
this helpful
Quite good. Kept in touch about the property and let me know who was visiting it. My only reservation was they tended to push the offers of so called 'investors' hoping to buy at a big discount and sell at a high price. This was ...
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Comment on agent fees
Higher than some but did provide a good service.
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“All of the team were fantastic starting the sale process ......”

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Aug 25,2017
Minithumbup
By: 'Rosie'
Aug 25,2017
0 people found
this helpful
All of the team were fantastic starting the sale process with the lovely Liz, Leon, Anne and Jules, sorry if I have forgotten anyone. Very pleased they kept us informed all of the way and they were as delighted as us when the sale went ...
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Comment on agent fees
Very good fees agreed by David
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“All staff at Bradshaw Farnham and Lea were helpful from ......”

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Aug 10,2017
Minithumbup
By: 'Irby'
Aug 10,2017
0 people found
this helpful
All staff at Bradshaw Farnham and Lea were helpful from putting our house on the market to completion of both sale and purchase of our bungalow. Staff were helpful in providing names of contractors who could give us quotes for works necessary on our purchase. ...
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Comment on agent fees
Agents fees were very fair.
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“Can't recommend BFL highly enough. Excellent service throughout from all ......”

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Apr 26,2017
Minithumbup
By: 'Jenny'
Apr 26,2017
0 people found
this helpful
Can't recommend BFL highly enough. Excellent service throughout from all members of staff at the Heswall branch which was above and beyond what was expected. They were more informative than solicitors. We are very happy customers and feel that the fee was money well spent....
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Comment on agent fees
good
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By: Eve Sussex
Apr 28, 2017
View all comments (1)
Good Morning, Thank you so much for leaving your feedback. We really appreciate you taking the time to do so! Have a lovely Bank holiday weekend. ...

“Bought a house from BFL (Heswall branch) end of last ......”

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Apr 07,2017
Minithumbup
By: 'Amy90'
Apr 07,2017
0 people found
this helpful
Bought a house from BFL (Heswall branch) end of last year. The Sales negotiator (Anne Robinson) was helpful and went above and beyond her role in trying to bring our moving day forward....
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Comment on agent fees
Reasonable
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Was this helpful? Yes
By: Eve Sussex
Apr 10, 2017
View all comments (1)
Thanks for leaving your thoughts, Its great you had a smooth and positive experience with us. We hope you would recommend us in the future. ...

“We needed to sell our property to purchase a particular ......”

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Mar 18,2017
Minithumbup
By: 'Karen.'
Mar 18,2017
0 people found
this helpful
We needed to sell our property to purchase a particular house. BFL responded to our requirements quickly, efficiently and extremely professionally. The team in Heswall were able to answer any questions we had, the house was marketed and sold within a week. Leslie communicated with ...
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Comment on agent fees
Good.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Eve Sussex
Mar 20, 2017
View all comments (1)
Thank you so much for your lovely comments. Its great you would recommend us. We are glad you had such a positive experience with us. ...

“All the staff where extremely helpful and did everything they ......”

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Feb 24,2017
Minithumbup
By: 'Lauren'
Feb 24,2017
0 people found
this helpful
All the staff where extremely helpful and did everything they could for me in my difficult situation. I would recommend them to anyone...
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Comment on agent fees
Reasonable
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By: Eve
Feb 27, 2017
View all comments (1)
Thanks for taking the time to leave us your review. We are so glad you would recommend us! ...

“Never easy selling a deceased relatives property.Delays to the ......”

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Feb 23,2017
Minithumbup
By: 'FrankK'
Feb 23,2017
0 people found
this helpful
Never easy selling a deceased relatives property. Delays to the sale were due to our solicitor managing not to locate the house deeds. Good advice from BFL regarding replacement deeds. Valuation was spot on for Probate. Not charged for valuation for Probate....
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Comment on agent fees
Happy with Fees. Not charged for valuation for Probate.
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By: Eve Sussex
Feb 24, 2017
View all comments (1)
Thank you for taking the time to write us a review, we are glad we could make the process and smooth as possible for you and hope you would use us in the future. Have a lovely day. Thanks Eve ...

“excellent service , all went well. Pictures taken very proffesional and ......”

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Feb 17,2017
Minithumbup
By: 'kato'
Feb 17,2017
0 people found
this helpful
excellent service , all went well. Pictures taken very proffesional and staff help wonderful.Only 3 viewings in total before sale...
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Comment on agent fees
fair
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Was this helpful? Yes
By: Eve Sussex
Feb 18, 2017
View all comments (1)
Thank you for leaving us your comments, we hope you will recommend us in the future to any friends or family who may need an estate agent! ...

“Poor. For a start, we were buyers and not vendors, ......”

Share on :
Jan 31,2017
Minithumbdown
By: 'Ian_b'
Jan 31,2017
0 people found
this helpful
Poor. For a start, we were buyers and not vendors, so your records are inaccurate. Secondly, when viewing the property we asked especially for an extended appointment since we wished to take measurements. When we arrived we were rushed and not given the appointment we ...
read full review
Comment on agent fees
Average
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Kate Smith
Feb 01, 2017
View all comments (1)
Hi Mr Brady I am really sorry to hear that you have not had a great experience in your dealings with us. We strive to give excellent service at all times and I would welcome the opportunity obtain further information relating to the issues you encountered. Please email me at [email protected] .uk and I will then be able to speak to the offices involved in order to look into this for you further. Many thanks Kate Smith Project Manager Bradshaw Farnham & Lea part of The V ...

“We received an email asking us to review your service ......”

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Jan 30,2017
Minithumbdown
By: 'buyer'
Jan 30,2017
1 people found
this helpful
We received an email asking us to review your service as sellers of a property we in fact actually purchased. We Were disappointed with your service as buyers as some of our calls were not returned....
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Comment on agent fees
unknown
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Was this helpful? Yes
By: Eve Sussex
Feb 01, 2017
View all comments (1)
Good Afternoon, I am really sorry to hear that you have not had a great experience with us. We always try to give our customers the best service possible at all times, and I would welcome the opportunity obtain further information relating to the issues you encountered. Please email me at [email protected] and I will then be able to speak to the offices involved in order to look into this for you further. Many thanks Eve Sussex Bradshaw Farnham & Lea part of The Venmo ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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