Croydon, CR2
4.8/5, 1217 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
90% lettings fee satisfaction
Choices Estate & Letting Agents

“I was initially dealing with Debbie Stanley, who seemed capable, ......”

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Apr 03,2012
Minithumbdown
By: 'Rob'
Apr 03,2012
17 people found
this helpful
I was initially dealing with Debbie Stanley, who seemed capable, but she was moved away from the Croydon branch, and that's when things turned sour. I wasn't told about this and as I'm told, even she did not know until the very day that she would be transferring to the Worthing branch.

Having laid down a holding deposit, everything was going ahead smoothly. When Debbie moved I stopped getting any sort of response to any emails/phone calls. I was chasing them constantly and was often met with a rude response.

It was only once I registered a formal complaint with them that they decided it was a big deal and I warranted a response. Their response was not to attempt to patch things up, not to apologize, but to simply offer me my holding deposit back.

It baffles me that Choices can operate a seemingly profitable business with absolutely no consideration for prospective customers! I hate to think how they treat their existing customers...
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By: Rob
May 07, 2012
Turns out Choices were advertising the property when it wasn't even available.

The tenant hadn't paid their rent. Choices advertised it as available. Then they decided to pay their rent.

It wasn't Choices that told me this. Their idea of customer service doesn't include keeping you informed!

This kind of behaviour is dirty and would be acceptable a decade ago. Stay well away now, there are much better agents around!

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Latest Reviews

View all Reviews 1217
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
11th Mar 2022
reviewed by 'A'
“We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave ......”
20th Dec 2021
reviewed by 'Maria'
“We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help ......”
11th Dec 2019
reviewed by 'Luinete'
“Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to ......”
22nd Nov 2019
reviewed by 'Earl'
“Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ......”
12th Nov 2019
reviewed by 'Vince'
“I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
41 - 43 Brighton Road
Croydon
Greater London
CR2 6EB
02086801699

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £25,000 £2,005,000
Lettings 92% 90% £460 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
147 6 473 14 180 0 338 0 56 3
Areas covered
  • CR2
  • CR0
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Choices Image 1
Central London, EC2M
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Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I woul......”

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Jan 14,2023
Minithumbdown
By: 'Mohibur'
Jan 14,2023
0 people found
this helpful
Dear, Sir/Madam, I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details: Choices Estate Agents Limited. Registered in England 2374716. Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA. The colleagues Mr. Ashley Hinds (Rico) view the ...
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“Sale of property...”

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Mar 11,2022
Minithumbup
By: 'A'
Mar 11,2022
0 people found
this helpful
We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave us. They really helped with the understanding of the processes. The solicitor they recommended were great as well. Many thanks to Dan at the Croydon ...
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“We just done an exchange on the today and I m......”

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Dec 20,2021
Minithumbup
By: 'Maria'
Dec 20,2021
0 people found
this helpful
We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off . And to word the end Nicola also came to the rescue and help me with some problems I ...
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“Terrible customer service, shit state agent t......”

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Dec 11,2019
Minithumbdown
By: 'Luinete'
Dec 11,2019
0 people found
this helpful
Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to rent the property...
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“Will has been amazing throughout the whole pr......”

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Nov 22,2019
Minithumbup
By: 'Earl'
Nov 22,2019
0 people found
this helpful
Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ups i.e calling back every-time a property was available - he took the time to walk me through the process Will has shown what ...
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“Fantastic experience...”

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Nov 12,2019
Minithumbup
By: 'Vince'
Nov 12,2019
0 people found
this helpful
I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and buying). Choices were extremely proactive in chasing solicitors and I felt Sam in particular went the extra mile to make sure the sale got over ...
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“TERRIBLE-POOR SERVICE!!!!...”

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Jun 10,2019
Minithumbdown
By: 'Shelly'
Jun 10,2019
2 people found
this helpful
A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress. Can not wait to move out and not be with this agency....
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Comment on agent fees
Bad for the lack of service you get.
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Was this helpful? Yes
By: Daniel Thornton
Jun 10, 2019
View all comments (1)
Good morning Shelly, Thank you for your comments, and I appreciate the feedback. I am sorry to hear that you have ongoing issues at your new home. Here at Choices, we really do take feedback seriously, and also any form of complaint is dealt with at high priority. I have just looked in to this for you, and can already see that the issues are currently being dealt with within our companies Complaints Procedure, however if there is anything that I can assist with you personally, please co ...

“Never again...”

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Jul 31,2018
Minithumbdown
By: 'Susana'
Jul 31,2018
3 people found
this helpful
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. ...
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“I just want to say a big thank you to ......”

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Apr 05,2017
Minithumbup
By: 'Howy'
Apr 05,2017
0 people found
this helpful
I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go far...
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Comment on agent fees
Agent fees was okay
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“Will was very professional and was updating me with the ......”

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Apr 01,2017
Minithumbup
By: 'Gloria'
Apr 01,2017
0 people found
this helpful
Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it ...
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Comment on agent fees
Good
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“Poor Service - Rip off charges in small Print - ......”

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Mar 29,2017
Minithumbdown
By: 'David'
Mar 29,2017
3 people found
this helpful
Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use* They made themselves the subtenant to increase the charges without our agreement. When the tenant refused to pay they did not even know ...
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“Rauf was very professional in his persuit in assisting with ......”

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Mar 07,2017
Minithumbup
By: 'BroGa(UK)'
Mar 07,2017
0 people found
this helpful
Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly....
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Comment on agent fees
Could be a lot cheaper
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“Choices is not to trusted with rent they rip me ......”

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Jan 16,2017
Minithumbdown
By: 'Haley'
Jan 16,2017
3 people found
this helpful
Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that much....
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“I have used choices in Croyden thru William to rent ......”

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Dec 15,2016
Minithumbup
By: 'Albert'
Dec 15,2016
0 people found
this helpful
I have used choices in Croyden thru William to rent a flat The agent is very helpful during the proces I recommend all to my friends and family to go with William for his excellent job he das for the tenants...
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“Renting from choices was a good first time experience for ......”

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Sep 26,2016
Minithumbup
By: 'SSA'
Sep 26,2016
0 people found
this helpful
Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
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“I agreed to use Choices due to a recommendation from ......”

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Sep 20,2016
Minithumbup
By: 'JShah'
Sep 20,2016
0 people found
this helpful
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the ...
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Comment on agent fees
Very reasonable especially given the service provided.
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“I was looking for a place to rent and Afrahim ......”

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Aug 23,2016
Minithumbup
By: 'Raihan'
Aug 23,2016
0 people found
this helpful
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!...
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“Superb service - acceptable offer received within 24 hours of putting ......”

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Aug 17,2016
Minithumbup
By: 'Kit'
Aug 17,2016
0 people found
this helpful
Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later. The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the ...
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Comment on agent fees
Standard market rate - good value considering the assistance provided by Richard
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“Will always provides a good professional service. He is very ......”

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Aug 09,2016
Minithumbup
By: 'Patel'
Aug 09,2016
0 people found
this helpful
Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by him....
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“I am Diana Ahenkorah a tenant of Choice Croydon Branch.......”

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Jul 08,2016
Minithumbup
By: 'William'
Jul 08,2016
0 people found
this helpful
I am Diana Ahenkorah a tenant of Choice Croydon Branch.I am recommending William Donkor for his wonderful services he provided me to secure a flat in Croydon. I really appreciate the good job he is doing and I will recommend him to friends and ...
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Comment on agent fees
Good
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“The guys were very friendly and they listened to my ......”

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Jul 07,2016
Minithumbup
By: 'caiyda'
Jul 07,2016
0 people found
this helpful
The guys were very friendly and they listened to my needs. They made relevant suggestions based on needs and kept me informed every step of the way during the referencing period ....
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Comment on agent fees
average
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“Will Donker gave me an amazing service and he find ......”

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Jul 06,2016
Minithumbup
By: 'GM'
Jul 06,2016
0 people found
this helpful
Will Donker gave me an amazing service and he find for me the property I was looking for. I live in Uk over 10 years I dealt with a lot letting agency but Will was superb. Kind regards, Giuseppe...
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“Will Donker has been an amazing help to me. I ......”

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Jul 04,2016
Minithumbup
By: 'Chan'
Jul 04,2016
0 people found
this helpful
Will Donker has been an amazing help to me. I am currently a tentant for the Croydon branch. Will has been consistant, reliable very helpful when it came to lookin for a property and finding a property that suited my me. I have already recommended ...
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Comment on agent fees
Good
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“I called Choices due to the large amount of boards ......”

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May 28,2016
Minithumbup
By: 'Landlord'
May 28,2016
0 people found
this helpful
I called Choices due to the large amount of boards they had in the area and I have been most impressed by the brilliant level of service that I have received. All the staff are very polite and professional and everyone appears to want to ...
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“Tabatha has been brilliant in helping me rent out my ......”

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May 28,2016
Minithumbup
By: 'MU'
May 28,2016
0 people found
this helpful
Tabatha has been brilliant in helping me rent out my property I feel she really cares about the tenants that are found and keeps me updated at all times. Will of course recommend to others....
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“Sonny welcomed us for our viewing. He was very polite, ......”

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May 18,2016
Minithumbup
By: 'Elena'
May 18,2016
0 people found
this helpful
Sonny welcomed us for our viewing. He was very polite, helpful and answered all of our questions. Stephen helped us with our offer and all the paperwork. He was extremely helpful and made the process easy and smooth. I could not recommend these guys enough. ...
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Comment on agent fees
Reasonable. Commission is paid seperately so you have a saving on the stamp duty.
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“Both Andrew and Stephen are very informative and helpful. Keeping ......”

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May 11,2016
Minithumbup
By: 'Mrs'
May 11,2016
0 people found
this helpful
Both Andrew and Stephen are very informative and helpful. Keeping us informed of every step until the completion date. They both are very approachable and responsive. We wish that the sold price should have been negotiated a higher rate....
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Comment on agent fees
It's ok.
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“Will gave us a very good service. Hes very understandable ......”

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Apr 15,2016
Minithumbdown
By: 'lauren'
Apr 15,2016
0 people found
this helpful
Will gave us a very good service. Hes very understandable and easy to talk to and has helped us very quickly and listened to what we needed. Hes a lovely funny person and seems like a great worker....
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What agent could do to change your mind?
Good
Attached Filesnbsp;
Comment on agent fees
Good
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“Efficiency doesn't begin to describe my house hunt will Will ......”

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Mar 31,2016
Minithumbup
By: 'TIsmail'
Mar 31,2016
1 people found
this helpful
Efficiency doesn't begin to describe my house hunt will Will from choices croydon. From the word go!! He has been on the ball. Cutting all the salesman jargon and getting straight to the point. I was kept updated at all times and never had to ...
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Comment on agent fees
Good
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“I'm so happy I went with choices for my property ......”

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Mar 18,2016
Minithumbup
By: 'Kelly'
Mar 18,2016
0 people found
this helpful
I'm so happy I went with choices for my property because I found them very friendly and helpful especially Mia, she found the perfect property I was looking for after just a few days!! I highly recommend Mia for her consistance and enthusiasm towards helping ...
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Comment on agent fees
Good
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Staff picture Nicola
(197)
No image available Grant
(7)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices, Croydon CR2 6EB



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Choices

Branch - Croydon, CR2

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