Leaders
Worthing, BN11
3.8/5, 24 reviews
75% recommended
50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
62% lettings fee satisfaction

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“Appalling (lack of) service. Calls weren't responded to and fobbed ......”

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Jan 30,2017
Minithumbdown
By: 'Kitten169'
Jan 30,2017
3 people found
this helpful
Appalling (lack of) service. Calls weren't responded to and fobbed off when repairs needed doing, and when they finally got around to it, charged for it. Demanded inspections without sufficient notice and refused to schedule these at a convenient time. Rude and unhelpful.
Comment on agent fees
Extortionate
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By: Adam Hills
Jan 31, 2017
Dear Kitten169,

Thank you for supplying your review.

I am concerned to hear of your experience with the Worthing branch and as Branch Manager would like to investigate this for you. Please can you email me directly with the concerning property address.

Kind Regards

Adam Hills

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Latest Reviews

View all Reviews 24
31st Jan 2023
reviewed by 'Omega'
“The leaders team is very efficient and responsive.l was able to get accommodation in the timeframe l needed to ......”
27th Oct 2021
reviewed by 'None'
“Liam Percival has managed our rental property for several years and he has been outstanding.Liam always responds very quickly ......”
8th Oct 2021
reviewed by 'Karen Bowron'
“I have been renting my property through Leaders for the past 28 years on a fully managed basis and am impressed ......”
1st Jul 2021
reviewed by 'Amanda Wakefield'
“Liam Percival has been very helpful and quick with communication. I am very grateful to him for his kindness and ......”
15th Dec 2020
reviewed by 'Chiqui'
“The staff was brilliant, friendly and efficient. Dan has been helpful, and keep me noted of the processing of my ......”
29th Jul 2020
reviewed by 'Jeremy'
“We had some issues with Leaders Worthing at the start of the buying process, but they smoothed these out and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Leaders
53 Chapel Road
Worthing
West Sussex
BN11 1EG
01903 202605

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £259,000 £259,000
Lettings 0% 62% £450 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 10 5 1 0 0 0 3 0
Areas covered
  • BN11
    BN12
    BN14
    BN15
    BN43
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“The leaders team is very efficient and respon......”

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Jan 31,2023
Minithumbup
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Lucy
By: 'Omega'
Jan 31,2023
0 people found
this helpful
The leaders team is very efficient and responsive.l was able to get accommodation in the timeframe l needed to move and Lucy was very helpful and always kept me updated in the whole process which left me with a peace of mind....
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“Liam Percival has managed our rental property......”

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Oct 27,2021
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Liam
By: 'None'
Oct 27,2021
0 people found
this helpful
Liam Percival has managed our rental property for several years and he has been outstanding. Liam always responds very quickly to any requests and manages everything in a thoroughly professional way. I can't praise Liam highly enough....
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“I have been renting my property through Leade......”

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Oct 08,2021
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Liam
By: 'Karen Bowron'
Oct 08,2021
0 people found
this helpful
I have been renting my property through Leaders for the past 28 years on a fully managed basis and am impressed with the service I receive. For the past few years Liam Percival has been my property manager who is well organised and keeps me updated ...
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“Liam Percival has been very helpful and quick......”

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Jul 01,2021
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Liam
By: 'Amanda Wakefield'
Jul 01,2021
0 people found
this helpful
Liam Percival has been very helpful and quick with communication. I am very grateful to him for his kindness and professionalism....
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“The staff was brilliant, friendly and efficie......”

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Dec 15,2020
Minithumbup
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Chelsea
By: 'Chiqui'
Dec 15,2020
0 people found
this helpful
The staff was brilliant, friendly and efficient. Dan has been helpful, and keep me noted of the processing of my tenancy application. The welcome from Leaders makes you feel valued....
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“We had some issues with Leaders Worthing at the start ......”

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Jul 29,2020
Minithumbup
By: 'Jeremy'
Jul 29,2020
1 people found
this helpful
We had some issues with Leaders Worthing at the start of the buying process, but they smoothed these out and things got better as time went on. In brief, we booked a viewing that never got put in the diary and thus we waited outside ...
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“Leaders dealt with the sale of my property. I......”

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Jan 29,2020
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Chris
By: 'Justin'
Jan 29,2020
0 people found
this helpful
Leaders dealt with the sale of my property. I had 4 estate agents round to value my property and chose leaders based on my conversations with Chris. He was very helpful and understood exactly what I was looking for. Joe then handled a lot of viewings ...
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“Leaders have been great and made the whole pr......”

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Dec 03,2019
Minithumbup
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Kirsty
By: 'Mike'
Dec 03,2019
0 people found
this helpful
Leaders have been great and made the whole process very easy. All of the staff are very helpful but my main contact Kirsty was brilliant and sorted out all my questions very efficiently....
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“Been with Leaders' flat renting since August ......”

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Oct 11,2019
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Karen
By: 'Jason'
Oct 11,2019
0 people found
this helpful
Been with Leaders' flat renting since August 2016, maintenane staff acts quickly on problems that need to be ammended as soon as they can. You can rely on them on every help you need....
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“INEPT HANDLING OF MY PROPERTY...”

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May 24,2019
Minithumbdown
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Hollie
By: 'PROLONGED'
May 24,2019
4 people found
this helpful
THIS COMPANY HAS PUT ME IN A SITUATION WITH THE ELECTRICITY BOARD BY NOT TAKING PICS OF CHECK-OUT METER READINGS!! IN THE AMOUNT OF OVER £1,000.00 WHEN IN ESSENCE MY PAYMENT SHOULD HAVE BEEN JUST 7-MONTHS WHICH WOULD HAVE AMOUNTED TO JUST OVER £44.00 AS THE PROPERTY ...
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Comment on agent fees
TOO MUCH PAID AS NOT MUCH HELP GIVEN!!!!!
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“AWFUL...”

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Mar 15,2019
Minithumbdown
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Liam
By: 'John'
Mar 15,2019
8 people found
this helpful
Would avoid at all costs! Awful company, lied time and time again. They spoke to me about a contract and made all sorts of promises then sneakily gave me a different contract to sign while I was there. Then claimed they never made any of ...
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Comment on agent fees
Horrendous!
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“Hollie was great!...”

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Feb 12,2019
Minithumbup
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Hollie
By: 'Susana'
Feb 12,2019
0 people found
this helpful
My experience with Leaders was a positive one. Hollie Jenman was my point of contact and she was superb, always friendly, polite and patient esconded quickly to all queries &issues. At the end of the tenancy the landlord was being difficult but Hollie managed the ...
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“This company will seem reasonable until you vacate your property. ......”

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Nov 29,2017
Minithumbdown
By: 'Gabrieli'
Nov 29,2017
15 people found
this helpful
This company will seem reasonable until you vacate your property. They will then use the check out report as a money extortion opportunity by making up examples of where the property hasn't been "sufficiently cleaned" . In our case this was despite the fact that as ...
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“Would never ever recommend this company. Such a bad, unsympathetic ......”

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Sep 06,2017
Minithumbdown
By: 'Louisa'
Sep 06,2017
11 people found
this helpful
Would never ever recommend this company. Such a bad, unsympathetic manner towards the tenants and just interested in 'extorting' money from them in any ludicrous way. Their checkout reports are completely made up and their so called customer service team need re-training. One example - ...
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Comment on agent fees
Fees are ridiculous and seems made up as they go along. A tenant is expected to go along with it and pay it.
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“Appalling (lack of) service. Calls weren't responded to and fobbed ......”

Share on :
Jan 30,2017
Minithumbdown
By: 'Kitten169'
Jan 30,2017
3 people found
this helpful
Appalling (lack of) service. Calls weren't responded to and fobbed off when repairs needed doing, and when they finally got around to it, charged for it. Demanded inspections without sufficient notice and refused to schedule these at a convenient time. Rude and unhelpful....
read full review
Comment on agent fees
Extortionate
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Adam Hills
Jan 31, 2017
View all comments (1)
Dear Kitten169, Thank you for supplying your review. I am concerned to hear of your experience with the Worthing branch and as Branch Manager would like to investigate this for you. Please can you email me directly with the concerning property address. Kind Regards Adam Hills ...

“Simply rude and disrespectful. I went to see a house ......”

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Sep 23,2016
Minithumbdown
By: 'Felix'
Sep 23,2016
7 people found
this helpful
Simply rude and disrespectful. I went to see a house for rent and they *showed me the house swore they were going to call me back even if the landlord was not interested in me as a tenant. Guess what? Of course they didn't call ...
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Comment on agent fees
Bad
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“This is a good review for Deborah Wegner at Worthing ......”

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Feb 04,2013
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Deborah
By: 'sf'
Feb 04,2013
0 people found
this helpful
This is a good review for Deborah Wegner at Worthing Leaders branch. Deborah is always a pleasure to talk to , even when the office is really busy. She always has time for people and makes us feel special....
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“I have now rented through Leaders twice, First time last ......”

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Nov 29,2012
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Karen
By: 'Robert'
Nov 29,2012
0 people found
this helpful
I have now rented through Leaders twice, First time last year through Rustington and 4 months ago through Worthing office. The staff at both Rustington and Worthing are particularly friendly and helpful. They are always polite and go out of their way to make sure that ...
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“I have been with Leaders for 2years and have on ......”

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Nov 27,2012
Minithumbup
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Sue
By: 'Brenda'
Nov 27,2012
0 people found
this helpful
I have been with Leaders for 2years and have on several occassions had to contact them with problems that occured with the property I rent, most of the time the response and service we received from them resolved the problem straight away but we did ...
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“Found staff members very helpful and friendly - Karen Owen ......”

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Nov 26,2012
Minithumbup
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Karen
By: 'Katie'
Nov 26,2012
0 people found
this helpful
Found staff members very helpful and friendly - Karen Owen was particularly helpful from the very 1st phone call and gave a very professional service. She went out of her way to help us get the best deal from our rent, which we very much ...
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“After moving in to the property let by leaders I ......”

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Nov 25,2012
Minithumbup
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Sue
By: 'Alan'
Nov 25,2012
0 people found
this helpful
After moving in to the property let by leaders I can say that the hole experience was very pleasant one, Caroline is very friendly and put us at ease as soon as we steeped though the door she explained everything clearly and preciously. Two weeks ...
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“I have used another agent in the past and was ......”

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Nov 15,2012
Minithumbup
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Caroline
By: 'Mr'
Nov 15,2012
0 people found
this helpful
I have used another agent in the past and was recommended to Leaders by a current friend of mine who has multiple properties with Leaders, I only have the one flat but was treated like royalty they are a very friendly and professional company and ...
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“Josh Weller was the best Lettings agent we came across ......”

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Nov 08,2012
Minithumbup
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Josh
By: 'Mrs'
Nov 08,2012
0 people found
this helpful
Josh Weller was the best Lettings agent we came across when searching for a rental house in the month before our baby was due. He understood our needs, our decision making process, and had the ability to think laterally for unobvious solutions. He was also ...
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“I have always found Leaders at Worthing to be efficient, ......”

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Aug 23,2012
Minithumbup
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Hollie
By: 'Richard'
Aug 23,2012
0 people found
this helpful
I have always found Leaders at Worthing to be efficient, effective and helpful. They are on top of current legislation and always ensure that concerns raised by the tenants are dealt with swiftly whilst always leeping me up to date....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Leaders, Worthing BN11 1EG



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