50% sales valuation accuracy
83% sales fee satisfaction
75% lettings valuation accuracy
50% lettings fee satisfaction
Jan 27,2017
Jan 27,2017
7
people found
this helpful
this helpful
Avoid! -We were seriously left out of pocket by Connells in Dunstable.
The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property.
We received in writing that our offer had been accepted, but we also agreed that it was only fair that the property could remain on the open market whilst we found a buyer and they would keep us informed of any interest in the property
Over a period of six weeks, we kept Connells updated on the progress of our sale and were told by Connells there had been no interest in the property we were buying.
It was not too long before we had a cash buyer on our flat, all be it £5k below what we were expecting to achieve on the sale. Mindful we did not want to lose out the property we were buying, we informed Connells immediately and asked them to stop advertising the property. We checked right move each day, expecting the property to go to Sold STC, but it did not.
On trying to contact Connells, we were flogged off with various excuses such as the person we needed to speak too was not available, or there was no one around who could assist.
Several days later, however when we contacted the office and asked to speak to the Manager, we were informed that the house had been sold but not to us!!!
We were told that there was going to be an investigation into what had happened, but no one has properly ever reported back to us, with eventually being told the agent dealing with the house had been too frightened to tell us!
Furthermore, we eventually found out that the new purchaser of the property had sold their property also through Connells and needed a property to move into. Something to be Gazumped by a buyer, but where this has been put into place by the Agent of the seller is something we had not been aware could happen!
We have now started the process of purchasing another property in the area but are now £5,000 out of pocket thanks to the actions of Connells.
In our search for other properties, we have listened to other sellers in the area, and sadly our experiences of Connells do not seem unusual more to the point they seem normal.
I should also like to advise people, there is a big sell on mortgage brokering through them, with ourselves having to give the same financial information several times.
Their practices and methods in selling Mortgage brokering seem extremely unethical if not illegal. So please take care if you are considering using the discounts offered or agreeing a price which refers to the brokering service!
The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property.
We received in writing that our offer had been accepted, but we also agreed that it was only fair that the property could remain on the open market whilst we found a buyer and they would keep us informed of any interest in the property
Over a period of six weeks, we kept Connells updated on the progress of our sale and were told by Connells there had been no interest in the property we were buying.
It was not too long before we had a cash buyer on our flat, all be it £5k below what we were expecting to achieve on the sale. Mindful we did not want to lose out the property we were buying, we informed Connells immediately and asked them to stop advertising the property. We checked right move each day, expecting the property to go to Sold STC, but it did not.
On trying to contact Connells, we were flogged off with various excuses such as the person we needed to speak too was not available, or there was no one around who could assist.
Several days later, however when we contacted the office and asked to speak to the Manager, we were informed that the house had been sold but not to us!!!
We were told that there was going to be an investigation into what had happened, but no one has properly ever reported back to us, with eventually being told the agent dealing with the house had been too frightened to tell us!
Furthermore, we eventually found out that the new purchaser of the property had sold their property also through Connells and needed a property to move into. Something to be Gazumped by a buyer, but where this has been put into place by the Agent of the seller is something we had not been aware could happen!
We have now started the process of purchasing another property in the area but are now £5,000 out of pocket thanks to the actions of Connells.
In our search for other properties, we have listened to other sellers in the area, and sadly our experiences of Connells do not seem unusual more to the point they seem normal.
I should also like to advise people, there is a big sell on mortgage brokering through them, with ourselves having to give the same financial information several times.
Their practices and methods in selling Mortgage brokering seem extremely unethical if not illegal. So please take care if you are considering using the discounts offered or agreeing a price which refers to the brokering service!
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Latest Reviews
15th Mar 2024
reviewed by 'Alexandra'
30th Nov 2023
reviewed by 'Mustafa Berk'
1st Feb 2023
reviewed by 'Dawn'
9th Sep 2021
reviewed by 'Lorraine Jones'
10th May 2021
reviewed by 'George'
7th May 2021
reviewed by 'George'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 83% | £286,500 | £455,000 |
| Lettings | 75% | 50% | £490 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 0 | 3 | 2 | 0 | 2 | 1 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 15,2024
Mar 15,2024
0
people found
this helpful
this helpful
Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said ...
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Nov 30,2023
Nov 30,2023
0
people found
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I am very happy with the letting agents great work, great service, fast rentals, I highly recommend you rent your property here at Connells. They find the best tenants....
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Feb 01,2023
Feb 01,2023
0
people found
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A very big thank you to Connells Dunstable. My home was sold having been on the market for a very short time. Oliver advised me to have an open house within the first week of advertising and in just one day I had four firm ...
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Sep 09,2021
Sep 09,2021
0
people found
this helpful
this helpful
We have just moved into our new house and could not have done this without the help from Lee and Stephen at Connells. Extremely helpful and very professional and they went out of their way to make sure everything went through, it was a long ...
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May 10,2021
May 10,2021
0
people found
this helpful
this helpful
After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent ...
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May 07,2021
May 07,2021
0
people found
this helpful
this helpful
After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent ...
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May 25,2019
May 25,2019
1
people found
this helpful
this helpful
I called up and spoke to Oliver asking for some information at 12 left my email had Nothing by 3pm, called back spoke to another chap reviewed my first conversation said he would get oliver to email me and still nothing absolutely useless bunch of amateurs. ...
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Apr 04,2019
Apr 04,2019
0
people found
this helpful
this helpful
We use Connells, Leanne & Daniel, for the letting of all our properties in Dunstable. We get approached from time to time by other agents.
We get an excellent service, prompt attention, and they find us nice decent tenants.
We have no desire to try any ...
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Comment on agent fees
Good
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Feb 27,2018
Feb 27,2018
0
people found
this helpful
this helpful
From the first Time I meet this Young man Daniel Barrett he impressed me with is very respectful and polite manner. He has great knowledge of his field and knows the up to date laws, regulations, polices and procedures of his company.
Daniel and His ...
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Comment on agent fees
good
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Oct 20,2017
Oct 20,2017
0
people found
this helpful
this helpful
James was very professional in handling the sale of our house.
We would come back to Connells if needed in the future.
Very polite and looked after our every needs....
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Comment on agent fees
good
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Sep 28,2017
Sep 28,2017
1
people found
this helpful
this helpful
Very happy with mortgage service, Rick was very helpful and spoke to me very well face to face. Made the process very easy for me. Communicated with other estate agents effectively for me and answered all questions on my behalf....
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Sep 22,2017
Sep 22,2017
0
people found
this helpful
this helpful
Thanks very much for your support and keeping me informed. You made the process so simple unbelievable. I found the staff members helpful throughout the process. Given I had approached other various agencies wanting to purchase a property, I was put off by their initial ...
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Sep 16,2017
Sep 16,2017
2
people found
this helpful
this helpful
Absolutely useless people. Such an unprofessional letting agency. They let the new tenant to sign the tenancy agreement and gave him a date to move in which was overlapping ours, however we payed for the whole month and they have not even notified us. After ...
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Jul 27,2017
Jul 27,2017
1
people found
this helpful
this helpful
The most unprofessional - The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to ...
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Comment on agent fees
Bad
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Jan 27,2017
Jan 27,2017
7
people found
this helpful
this helpful
Avoid! -We were seriously left out of pocket by Connells in Dunstable.
The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property.
We received in writing that our offer had been ...
read full review
read full review
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Nov 08,2016
Nov 08,2016
1
people found
this helpful
this helpful
one of the worst estate agents to deal with had a horrible experience dealing with them in 2015 with one property which fell through.
dont waste your time dealing with them....
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Nov 10,2014
Nov 10,2014
3
people found
this helpful
this helpful
I have never encountered such a horrendous level of service. ..they should genuinely be closed down for bad practice.
I made several requests to view the above property (repossession) and my requests was constantly met with objection. A few days later a notification was on ...
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What agent could do to change your mind?
Go on a training course and learn how to stop playing at being an estate agent and learn how to be a professional estate agent...what a disgrace.Attached Filesnbsp;
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Jan 14,2014
Jan 14,2014
7
people found
this helpful
this helpful
We sold a property through them and it was acceptable enough although rather slow, however when we also bought a property through them we made the mistake of taking the free legal's incentive where the seller gets £1000 less and the buyer has to get a ...
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What agent could do to change your mind?
Not offered the free legal's incentive to us and responded quicker to any requests for information.Attached Filesnbsp;
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