Freshwater Property Management
London, NW11
1.6/5, 19 reviews
16% recommended
57% sales valuation accuracy
57% sales fee satisfaction
0% lettings valuation accuracy
63% lettings fee satisfaction

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“This agents are a joke! Constantly failed to address the ......”

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Jan 20,2017
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Djazia
By: 'Sandro'
Jan 20,2017
10 people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The property is not insulated, mould and damp in every room, we have a 9yo girl that cannot use her bedroom during the winter months because water runs down the walls! We always paid on time and full price, even though we are not using the full property because of health and safety hazard. And what happens? They have their lawyers contact us giving notice of eviction because WORDS HURT! Yes, Maureen Arthur and Jemma Berry got offended by words. Criticism is not accepted. Making homeless a 9yo girl, midway through the school year, on the other hand, is totally acceptable. This, ladies and gentlemen, is the society we live in, where a child''s life is worth less than a week's salary. I called them monsters, and that is what they really are. Their solicitors' harassment and lack of initiative is bordering on the ridiculous. If we had the money to go and live somewhere else, we'd have done it ages ago but we are struggling to make a honest living and to Freshwater people, to Mrs Arthur and Mrs Berry, a criticism and a remark are well worth a child's existence. Britain, 2017.
Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
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Latest Reviews

View all Reviews 19
7th Nov 2023
reviewed by 'Amanda'
“These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her ......”
6th Feb 2020
reviewed by 'NP'
“**It is with no exaggeration that I say that even 1 star is far too generous to rate my overall experience ......”
5th Oct 2019
reviewed by 'SB'
“Before having dealt with * we had an incredibly helpful agent who whenever i needed her would respond to emails and ......”
19th Jun 2019
reviewed by 'Daisy'
“They own property to rent in St Marychurch road in Torquay Devon.They rent out around 8 retail outlets, the problem ......”
9th May 2019
reviewed by 'scammed'
“FIRE HAZARD IN THIS BUILDING AND SQUATTERS !!next Grenfell tower ?? - criminal negligence ?If you want to collaborate contact me ......”
6th Jan 2019
reviewed by 'Berish'
“Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Freshwater Property Management
Vivian House 166 Hampsted Way
Golders Green,London
Greater London
NW11 7YE
020 8455 4685

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 57% 57% £240,000 £450,000
Lettings 0% 63% £975 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 2 7 0 0 0 1 1 6
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Croydon, CR0
London, NW11
London, W14
London, WC2H
Sutton Coldfield, B76

“These horrendous crooks evicted an 80 year ol......”

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Nov 07,2023
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By: 'Amanda'
Nov 07,2023
5 people found
this helpful
These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her late husband which she offered to pay in full but they evicted her anyway with 48 hours notice. This flat had been her home for over 20 ...
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“**It is with no exagge......”

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Feb 06,2020
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By: 'NP'
Feb 06,2020
5 people found
this helpful
** It is with no exaggeration that I say that even 1 star is far too generous to rate my overall experience with ** and in part Freshwater Property Management. It is a constant struggle to get in touch with her as she seems to always be away ...
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“a nightmare!...”

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Oct 05,2019
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By: 'SB'
Oct 05,2019
2 people found
this helpful
Before having dealt with * we had an incredibly helpful agent who whenever i needed her would respond to emails and calls. However, having to deal with * is becoming increasingly frustrating and difficult. She does not respond to emails and when you call she is aggressive, ...
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“Car parking problem...”

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Jun 19,2019
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By: 'Daisy'
Jun 19,2019
4 people found
this helpful
They own property to rent in St Marychurch road in Torquay Devon. They rent out around 8 retail outlets, the problem is that there is no car park for these property's. Sainbury's has parking for 8 only. This area is now being used as a general car ...
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Comment on agent fees
I have no idea.
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“corruption...”

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May 09,2019
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By: 'scammed'
May 09,2019
5 people found
this helpful
FIRE HAZARD IN THIS BUILDING AND SQUATTERS !! next Grenfell tower ?? - criminal negligence ? If you want to collaborate contact me on: [email protected] They did "major external works" in 2014, and charged us £305k for work, £49k for professional services, 7000 managing fees (or mismanagement fees). ...
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Comment on agent fees
Extremely bad
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By: Anita
Aug 24, 2020
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Please I need help and more than happy to collaborate. They have been harassing me to pay money for no good reason. Please get in touch ...

“Rude unprofessional and inexperienced...”

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Jan 06,2019
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Maureen
By: 'Berish'
Jan 06,2019
6 people found
this helpful
Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious she is inexperienced in her field. I work for a pm company too and she is an example of why our industry is falling rapidly ...
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Comment on agent fees
Terrible
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“Hi, I have been 7 years with freshwater and I never ......”

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Mar 09,2018
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Maureen
By: 'Djazia'
Mar 09,2018
2 people found
this helpful
Hi, I have been 7 years with freshwater and I never had any problems.i did move house one month ago with the help of Maureen Arthur I moved in one week to a very nice flat fully refurbished with new carpet new kitchen a nice ...
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Comment on agent fees
Good
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“I have e mailed Jemma Berry now 5 times. She never ......”

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Dec 06,2017
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Jemma
By: 'Terence'
Dec 06,2017
8 people found
this helpful
I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017. I am a superb leaseholder of Freshwatee for 20 years, always looking after their properties and general being....
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By: Hilary
Jun 14, 2021
View all comments (1)
The swathe of negative feedback I’m reading on here chimes exactly with my own experience as someone who rents one of their properties. Needs -even if of a desperate nature , like severe black mould and leaks- are not attended to with any urgency if at all. Emails and phone calls (to Caroline) are not responded to. A contemptible company (in addition I note their stance on women not being allowed on the board) which I hope get their comeuppance one day. ...

“I've been with Freshwater for the last 3 years. We have ......”

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Mar 29,2017
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Djazia
By: 'Miro'
Mar 29,2017
1 people found
this helpful
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords ...
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“I have been a Tennant with freshwater for the last 7 ......”

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Mar 22,2017
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Djazia
By: 'miss'
Mar 22,2017
2 people found
this helpful
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems ...
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By: Yvonne I.
Apr 04, 2018
View all comments (1)
PLEASE READ THIS BEFORE : These comments are clearly spams. They are all regarding M. Arthur however the name : Djazia Biad comes on 3 reviews despite "By: miss woolcott " saying differently... Whoever makes these reviews should think twice before writes. This will be reported to admin as an abuse of the website. ...

“This agents are a joke! Constantly failed to address the ......”

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Jan 20,2017
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Djazia
By: 'Sandro'
Jan 20,2017
10 people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The ...
read full review
Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
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“Terrible in every aspect. Tried to contact them and had ......”

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Jun 05,2015
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Ian Lew
By: 'Angry'
Jun 05,2015
10 people found
this helpful
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of. Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered ...
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What agent could do to change your mind?
Very little really. Incompetent, irresponsible, nasty people.
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“I totally agree with all the comments on here. For ......”

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May 30,2013
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By: 'hof100'
May 30,2013
19 people found
this helpful
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater ...
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By: Si
Jun 02, 2014
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Thanks for your comments and feedback, much appreciated ...

“We were shown the house by an agent from Spencers ......”

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Mar 22,2012
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By: 'sanmon999'
Mar 22,2012
11 people found
this helpful
We were shown the house by an agent from Spencers in Woodford Green who didn't even take us to the garden. The house was still undergoing major works but assured it would be ready by moving in day (in 5 days time). When we moved in ...
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What agent could do to change your mind?
they should provide a finished property where you can actually live in, not in a shelter fixed by cheap, dubious and amateur contractors whose only aim is to finish quickly using the cheapest materials around. totally painful!
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By: vonnie
May 06, 2013
View all comments (8)
I feel for you, rotten company -told my daughter her flat would be refurbished but on the day it was a shambles, she had knowhere to go so had to accept she had her 6 month old son with her. She was still promised things would be sorted, wall paper fell down after a couple of days, mould started to show after a few days, garden full of rubish i.e shopping trolley, tyres and broken glass, there was a leak before xmas front room carpet ruined and floorboarsd in the kitchen ruined - they left he ...

“Our block was managed by Freshwater from the 1960s onwards. ......”

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Feb 23,2012
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Ian Lew
By: 'WornoutLeaseholder'
Feb 23,2012
24 people found
this helpful
Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual ...
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By: ralph
Mar 24, 2014
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is there a group that can go against Freshwater Group? I do hope so...that are robbers!! ...

“This is the worst company! Please check the freeholder before ......”

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Jan 21,2012
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By: 'Katy'
Jan 21,2012
12 people found
this helpful
This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem! Cant wait to sell my flat and buy a new one, but not with them! Hate them sooooooooo much!...
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“Freshwater consistently invoice for non existent services. They say work ......”

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Oct 02,2011
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By: 'PEB'
Oct 02,2011
14 people found
this helpful
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails. It is impossible to resolve queries, dispute charges or discuss bad ...
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By: hof100
May 30, 2013
View all comments (10)
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking d ...

“Does this mean they may go bust?http://www.companycheck.......”

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Aug 16,2011
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By: 'concerned'
Aug 16,2011
4 people found
this helpful
Does this mean they may go bust? http://www.companycheck.co.uk/company/00891786...
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“I have a long lease where they are freeholders. Over ......”

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Jul 12,2011
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By: 'Veronica'
Jul 12,2011
9 people found
this helpful
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, ...
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By: stillunamused
Oct 19, 2013
View all comments (3)
The case in question was sort of resolved today, but Ditchwater know EVERY trick there is to play. They admitted liability to damage caused knowing my friend was in receipt of Legal Aid and therefore would have to accept their offer to wipe the monies they claim he owed them. Yet if he does accept , then as it didn't reach a courtroom, HE would be liable to pay his le gal Aid - £25,000 whilst they walk away smiling. If he doesn't accept, his legal Aid is stopped as he has been offered a reason ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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