100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
71% lettings fee satisfaction
Jan 23,2017
Jan 23,2017
4
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Estate agents consistently rank highly in lists of most hated professions, often trumped only by parking wardens and bureaucrats. From my dealings with this Derby based agency, it is very easy to see why they have such a bad reputation. Agents are supposed to take away the hassle of letting a property - in my experience, they created all the hassle. If I had to sum up my experience with this company in a sentence, it would be:
DO NOT USE THIS AGENCY.
But allow me to explain.
I have been letting two properties with this company for just over a year. Here are a few issues that I have faced, although let it be known that these are a few of the problems amongst the whole page full I have had with this company.
- Property 1: After having taken fees (in the hundreds) from both myself (landlord) for check-in and rent-guarantee, and from the tenant for check-in, background checks, credit checks etc. When the tenant disappeared some way through the six month, I was left four months rent out of pocket. Despite having taken rent-guarantee which apparently would have protected me from this, I was unable to receive any rent as the managing director of the company *, was on holiday and because he is the sole person with access to the bank accounts and funds, nobody else is this company is able to help resolve this. After having to physically chase him every day with emails and phonecalls, I was finally told that I could not claim on the rent-guarantee because of an administrative error that was made by his staff when completing the initial applications. After some further digging, I found out that the company had never performed any credit or background checks on the tenant and therefore this meant the guarantee was void. To date, I have not received a single penny for those four months from this company and no refund of the money I paid for the rent guarantee. I was told by *, Michael, if you were in my shoes, what would you have me do? I cannot find this person and therefore you cannot receive the money. His comment might have been more appropriate if the company hadn't sold me rent-guarantee, although a comment like that shows the infancy of this company and how little experience they actually have at managing properties.
- Property 2: I went to do a little gardening at another property I was letting with this agency, as I do every few months to keep them seasonally tidy. I bumped into the tenant who was currently on month eleven in the property. They queried why I had decided to put the rent up on the property by ‚£100 since month seven. I said that I wasn't aware of an increase in the rent and asked for some further information from them to verify the amount they had been paying. The tenant showed me their bank statements which showed their payments to the agency had indeed increased by £100. I had not been receiving any increase in rent from the agency so I took this up with Streets Ahead. Obviously none other than * could answer my questions because, despite having numerous staff at the company, the only person who knows vaguely what is going on in this company is the MD. He first tried to tell me he had emailed me to say that we could put the property back on the market at a higher rate, but after searching his emails he realised he hadn't sent this (also this doesn't answer my question?) and then repeatedly said isn't it better that we are making more money but he hadn't quite grasped that he had first lied to both myself and the tenant by increasing the rent and not telling me, thinking he could get away with this and pocket the £100 extra each month for himself (on top of the company's extortionate management fee).
If you are thinking of using this company, please don't. It is easier letting all by yourself (privately), *
DO NOT USE THIS AGENCY.
But allow me to explain.
I have been letting two properties with this company for just over a year. Here are a few issues that I have faced, although let it be known that these are a few of the problems amongst the whole page full I have had with this company.
- Property 1: After having taken fees (in the hundreds) from both myself (landlord) for check-in and rent-guarantee, and from the tenant for check-in, background checks, credit checks etc. When the tenant disappeared some way through the six month, I was left four months rent out of pocket. Despite having taken rent-guarantee which apparently would have protected me from this, I was unable to receive any rent as the managing director of the company *, was on holiday and because he is the sole person with access to the bank accounts and funds, nobody else is this company is able to help resolve this. After having to physically chase him every day with emails and phonecalls, I was finally told that I could not claim on the rent-guarantee because of an administrative error that was made by his staff when completing the initial applications. After some further digging, I found out that the company had never performed any credit or background checks on the tenant and therefore this meant the guarantee was void. To date, I have not received a single penny for those four months from this company and no refund of the money I paid for the rent guarantee. I was told by *, Michael, if you were in my shoes, what would you have me do? I cannot find this person and therefore you cannot receive the money. His comment might have been more appropriate if the company hadn't sold me rent-guarantee, although a comment like that shows the infancy of this company and how little experience they actually have at managing properties.
- Property 2: I went to do a little gardening at another property I was letting with this agency, as I do every few months to keep them seasonally tidy. I bumped into the tenant who was currently on month eleven in the property. They queried why I had decided to put the rent up on the property by ‚£100 since month seven. I said that I wasn't aware of an increase in the rent and asked for some further information from them to verify the amount they had been paying. The tenant showed me their bank statements which showed their payments to the agency had indeed increased by £100. I had not been receiving any increase in rent from the agency so I took this up with Streets Ahead. Obviously none other than * could answer my questions because, despite having numerous staff at the company, the only person who knows vaguely what is going on in this company is the MD. He first tried to tell me he had emailed me to say that we could put the property back on the market at a higher rate, but after searching his emails he realised he hadn't sent this (also this doesn't answer my question?) and then repeatedly said isn't it better that we are making more money but he hadn't quite grasped that he had first lied to both myself and the tenant by increasing the rent and not telling me, thinking he could get away with this and pocket the £100 extra each month for himself (on top of the company's extortionate management fee).
If you are thinking of using this company, please don't. It is easier letting all by yourself (privately), *
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5th Oct 2020
reviewed by 'Claudia'
25th Jul 2019
reviewed by 'Manjeet'
15th Jun 2019
reviewed by 'Kevin'
1st May 2019
reviewed by 'ThankGodImOut'
Opening Hours
Address
Streets Ahead Estates Ltd
60 Babington Lane
Derby
Derbyshire
DE1 1SX
01332202029
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £135,000 | £309,500 |
| Lettings | 67% | 71% | £450 | £575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 7 | 4 | 2 | 0 | 1 | 0 | 1 | 0 |
Areas covered
- DE1
- DERBY
- DE3
- DE21
- DE22
- DE23
- DE24
- DE72
- DE5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Oct 05,2020
Oct 05,2020
0
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I can't thank you Streets Ahead Estates in Derby enough for their help, they couldn't have been more helpful.
I would highly recommend them to friends and family. CF...
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Jul 25,2019
Jul 25,2019
0
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Our experience of selling our property with Streets Ahead Estate Agents, Derby has been a positive one, From the onset we were provided with open clear information. Sufficient time was allowed for us to think, reflect and decide on engaging their services, without any pressure. ...
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Jun 15,2019
Jun 15,2019
0
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Why use any other Estate Agent that charges you a fortune.
Streets Ahead from the start of the house sale to being sold were 1st class. Fantastic customer service. Always kept in touch from day 1. Already looking at instructing them to sell another property in ...
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Comment on agent fees
GOOD
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May 01,2019
May 01,2019
1
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Don't believe the recent fake positive reviews - they are absolutely terrible. We lived in a flat owned by the Director of this letting agent and he was THE WORST. Absolutely horrendous.
You'd think that owning a letting agent he'd take care of the houses ...
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Comment on agent fees
They lie about them and deceive and inflate - do not trust.
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Apr 26,2019
Apr 26,2019
0
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Extremely friendly and professional staff.
I'm not a very easy client, always busy and wanting things solved 'for yesterday.' And in spite of that, I have nothing negative to say about them.
As a tenant for second time, whenever I have requested solutions for ...
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Comment on agent fees
The usual fees of the real estate market.
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Apr 14,2019
Apr 14,2019
0
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Highly recommended trusted estate agent situated within the centre of Derby.
I have known this establishment since early 2015 and they have only gone from strength to strength.
Staff are very courteous, polite and always helpful and fulfil a wide audience of communities and retain properties ...
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Comment on agent fees
At market value
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Apr 14,2019
Apr 14,2019
0
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Friendly, honest and very professional service from the team.Kept me informed throughout the process. Competitively priced.Give me their honest opinions....
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Aug 19,2018
Aug 19,2018
0
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Very poor property and either rude or couldn't care attitude from staff, I had the property for almost 2 years and anything reported was either âforgottenâ about or just didn't show up, ended up fixing things myself with the consent of the landlord to be emailed ...
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Comment on agent fees
Ripped off
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Nov 30, 2018
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(1)
FALSE REVIEW TO DISCREDIT US
We do not have anyone on our books called Taysaki!
Please remove this harmful , libeless review! ...
Jun 09,2018
Jun 09,2018
1
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this helpful
Great! Bespoke service for 3 years, friendly and prompt responses and very helpful in times of when help was needed. Will definitely use Streets Ahead in future....
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Comment on agent fees
Excellent Service!!
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Mar 12,2018
Mar 12,2018
1
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Very rude are the two words to sum up Streets Ahead. Many times have I been threatened with eviction and entering the property. Never had issues renting previously, however, this company makes it very hard. Numerous times have I been left dissapointed and to an ...
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Feb 22,2018
Feb 22,2018
1
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When I first took a rented property from Streets Ahead I wasnt sure how the ordeal would turn out. I had bever rented before so was abit nervous about taking this big step in life. The staff at Streets Ahead welcomed me in as one ...
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Comment on agent fees
The fees are competitive compared to other estate agents!
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Jan 15,2018
Jan 15,2018
2
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Efficient, reasonable, friendly and professional- couldn't ask for more. Sales and lettings manager Taj went above and beyond to assist. Highly recommend....
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Comment on agent fees
good
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May 16,2017
May 16,2017
1
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From being given the wrong set of keys on the first day to ignoring a leak in the ceiling for 18 months and further ignoring the resulting hole in the ceiling, Streets Ahead have made 2 years of renting from them miserable and unhealthy. Even after environmental ...
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Comment on agent fees
Fees aren't listed anywhere so it depends on what they make up on the day "our fees are not set in stone"
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Apr 15,2017
Apr 15,2017
2
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Hi this is karnjeet waura used to live in 23 Michelle close and it was a very nice time we spent with streets ahead as it was a very helpful team.thankyou...
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Mar 08,2017
Mar 08,2017
2
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Streets Ahead recently provided me with a property and I have to say the service they provided was outstanding! All the team were supportive throughout my move. I would recommend that everyone checks out Streets Ahead....
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Comment on agent fees
Fees were very affordable
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Mar 01,2017
Mar 01,2017
2
people found
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The lads in the office helped me and the mrs out when we were struggling with our home lifes! Not only did they find a home of our dreams but before that they bent over backwards to help us with our problems! Highly recommend...
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Jan 23,2017
Jan 23,2017
4
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Estate agents consistently rank highly in lists of most hated professions, often trumped only by parking wardens and bureaucrats. From my dealings with this Derby based agency, it is very easy to see why they have such a bad reputation. Agents are supposed to take ...
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Bad,
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Feb 13,2013
Feb 13,2013
2
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Having looked around for properties in the locality for a long while I must say Streets Ahead in Purley and Croydon have been remarkably helpful. There understood our requirements and have managed to deliver! Thank you :) I want to mention two very important individuals in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Internal Complaints Handling Policy
1. If you have a problem relating to Streets Ahead Estates LTD, please discuss this with one of our branch staff. Our aim is to deal with your problem sympathetically, fairly and quickly. 2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the nature of the complaint. 3. If the response by our branch Manager does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to our Managing Director; alternatively you can write to him: Mr T Gill, Managing Director, Streets Ahead Estates, 60 Babington Lane, Derby, DE1 1SX. Your letter should state why you are still dissatisfied and what further action you wish Streets Ahead Estates LTD to take to fully resolve your complaint. A letter of acknowledgement will be sent to you within 3 working days. It will also: ? Set out our understanding of your complaint, and ? State when we will be able to reply in greater detail You may also be asked for additional information if this is required to assist in resolving the matter. If necessary, for example with a complex complaint, the Managing Director will consult the Branch Manager of Streets Ahead Estates LTD. The Managing Director will fully investigate your complaint and a formal written outcome of the investigation will be sent to you within 15 working days. 4. In all but exceptional cases, by the end of five weeks following receipt of your complaint, Streets Ahead Estates LTD will have given you its final response by a letter from the Managing Director. This will be accompanied by The Property Ombudsman Consumer Guide. 5. If you are still not satisfied with the steps taken by Streets Ahead Estates LTD, you can write to: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone 01722 333306 or e-mail [email protected]). 6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and Streets Ahead Estates LTD. The Property Ombudsman may, however, refuse to investigate a complaint where your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to The Property Ombudsman more than six months after you received the Member Agency’s final offer of settlement or answer.
7. The Property Ombudsman’s Office may try to settle the dispute by agreement between you and Streets Ahead Estates LTD. If this is unsuccessful, The Property Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances. 8. The Property Ombudsman will send his decision to you and Streets Ahead Estates LTD. You can accept or reject his decision. If you reject the Property Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by The Property Ombudsman's decision.
Last updated at 10:28 AM 12/01/2018 by Taj Gill
1. If you have a problem relating to Streets Ahead Estates LTD, please discuss this with one of our branch staff. Our aim is to deal with your problem sympathetically, fairly and quickly. 2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the nature of the complaint. 3. If the response by our branch Manager does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to our Managing Director; alternatively you can write to him: Mr T Gill, Managing Director, Streets Ahead Estates, 60 Babington Lane, Derby, DE1 1SX. Your letter should state why you are still dissatisfied and what further action you wish Streets Ahead Estates LTD to take to fully resolve your complaint. A letter of acknowledgement will be sent to you within 3 working days. It will also: ? Set out our understanding of your complaint, and ? State when we will be able to reply in greater detail You may also be asked for additional information if this is required to assist in resolving the matter. If necessary, for example with a complex complaint, the Managing Director will consult the Branch Manager of Streets Ahead Estates LTD. The Managing Director will fully investigate your complaint and a formal written outcome of the investigation will be sent to you within 15 working days. 4. In all but exceptional cases, by the end of five weeks following receipt of your complaint, Streets Ahead Estates LTD will have given you its final response by a letter from the Managing Director. This will be accompanied by The Property Ombudsman Consumer Guide. 5. If you are still not satisfied with the steps taken by Streets Ahead Estates LTD, you can write to: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone 01722 333306 or e-mail [email protected]). 6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and Streets Ahead Estates LTD. The Property Ombudsman may, however, refuse to investigate a complaint where your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to The Property Ombudsman more than six months after you received the Member Agency’s final offer of settlement or answer.
7. The Property Ombudsman’s Office may try to settle the dispute by agreement between you and Streets Ahead Estates LTD. If this is unsuccessful, The Property Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances. 8. The Property Ombudsman will send his decision to you and Streets Ahead Estates LTD. You can accept or reject his decision. If you reject the Property Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by The Property Ombudsman's decision.
