York, YO1
4.9/5, 263 reviews
98% recommended
98% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
97% lettings fee satisfaction
Northwood - Visit Our Website

“Donna has been superb acting for us in very difficult ......”

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Jan 20,2017
Minithumbup
By: 'Phil'
Jan 20,2017
6 people found
this helpful
Donna has been superb acting for us in very difficult circumstances. The water tank in the flat we rent out through Northwood burst at New Year. The flat was flooded and the tenants had to be rehoused. We are in the Caribbean and have relied on Donna to deal with the complexities of two different insurers (contents and buildings), the plumber to repair the tank, the builder to remove carpets, dry the flat and replaster damaged walls. At the same time she has kept us fully informed and consulted us appropriately throughout. She has also used her initiative in dealing with the insurers and tradespeople regarding recarpeting the flat. At the same time she has taken care of the tenants. We cannot speak too highly of the service that Donna has provided with her performance being outstanding. We have grown to trust Donna in a way that is unusual in today's climate of indifferent service provision. She deserves the highest performance rating possible.
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Latest Reviews

View all Reviews 263
7th Aug 2024
reviewed by 'Steve Waddingtom'
“Excellent and diligent service by Danielle and the team at Northwood, helping to update the house in a timely manner ......”
15th Jan 2024
reviewed by 'Shafiq'
“I initially rented a property in York with Northwood York, intending to stay for a year as part of my ......”
24th Jan 2021
reviewed by 'Nicola'
“Very good service indeed. Staff very welcoming and friendly.Made the moving in process very easy and stress free for ......”
14th Jan 2021
reviewed by 'Christina'
“Any problems with the tenancy were always dealt with quickly, including when our boiler broke during winter & a lockdown. Also ......”
7th Dec 2020
reviewed by 'Juan'
“We've been living in a property managed by Northwood for 2 years. We have had many house issues but Northwood has ......”
30th Oct 2020
reviewed by 'Lizzy'
“I've been very happy with the service I've experienced from Northwood York. All the staff have been helpful, professional, and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
67 Micklegate
York
Yorkshire
YO1 6LJ
01904 638999

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £105,000 £1,255,000
Lettings 93% 97% £375 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
70 0 103 6 44 0 25 0 15 0
Areas covered
  • YO1
  • YO42
  • YO10
  • YO8
  • YO19
  • HG1
  • YO23
  • HG2
  • YO24
  • YO61
  • YO26
  • YO62
  • YO30
  • YO31
  • YO32
  • YO41
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Managed Tenancy Service...”

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Aug 07,2024
Minithumbup
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Danielle
By: 'Steve Waddingtom'
Aug 07,2024
0 people found
this helpful
Excellent and diligent service by Danielle and the team at Northwood, helping to update the house in a timely manner ready for the next tenancy. Thank you very much....
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“Exceptional customer care...”

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Jan 15,2024
Minithumbup
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Danielle
By: 'Shafiq'
Jan 15,2024
0 people found
this helpful
I initially rented a property in York with Northwood York, intending to stay for a year as part of my job placement. Due to my mistake, I signed a 6-month contract instead of the intended year. Unfortunately, the landlord issued an eviction notice at the ...
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“Very good service indeed. Staff very welcomin......”

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Jan 24,2021
Minithumbup
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Adam
By: 'Nicola'
Jan 24,2021
2 people found
this helpful
Very good service indeed. Staff very welcoming and friendly. Made the moving in process very easy and stress free for me....
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“Any problems with the tenancy were always dea......”

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Jan 14,2021
Minithumbup
By: 'Christina'
Jan 14,2021
0 people found
this helpful
Any problems with the tenancy were always dealt with quickly, including when our boiler broke during winter & a lockdown. Also as our landlords decided to sell, Chris @ Northwood York helped us with our situation and worked with us as we went through the process of ...
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By: Chris Ray
Jan 14, 2021
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Christina, Thank you for your very kind comments, it was lovely to be able to help and we're pleased things worked out for you.. All the best for the future. Chris ...

“Outstanding...”

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Dec 07,2020
Minithumbup
By: 'Juan'
Dec 07,2020
1 people found
this helpful
We've been living in a property managed by Northwood for 2 years. We have had many house issues but Northwood has always found a solution for them. Outstanding performance....
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By: Donna Barnes
Dec 07, 2020
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Thank you Juan, it has been a pleasure renting a property to you and your family for the past couple of years, if you are return to York in the future please come and see us. ...

“Helpful, communicative and friendly...”

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Oct 30,2020
Minithumbup
By: 'Lizzy'
Oct 30,2020
1 people found
this helpful
I've been very happy with the service I've experienced from Northwood York. All the staff have been helpful, professional, and friendly. Catherine was very helpful when I was arranging the end of my tendency. Throughout my tendency. Geraldine has been very communicative regarding inspections and ...
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By: Donna Barnes
Nov 03, 2020
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Thank you for your positive feedback regards your experience renting through us at Northwood in York, Please do come and see us again in the future if you move back to the city, in the meantime take care. ...

“Just moved out of a property to a property be......”

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Sep 16,2020
Minithumbup
By: 'Thomas'
Sep 16,2020
1 people found
this helpful
Just moved out of a property to a property better for us but what an amazing company and the staff area credit to Northwood we dealt with Donna, Chris,Kayshia and they have been brilliant making everything so straight forward as this was our first ...
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By: Chris Ray
Sep 17, 2020
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Tom, thank you for your lovely comments and being such great tenants. We wish you all the best for the future and hope we can look after you again at some point. ...

“Service of Northwood was excellent...”

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Jul 23,2020
Minithumbup
By: 'Rakesh'
Jul 23,2020
1 people found
this helpful
The property was excellent. Service of Northwood was quick and smooth. Agency responds to queries on time.I would like to recommend this agency to others especially who are new to york( UK) and looking for peaceful place to live in. Special thanks to Catherine,...
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“Helpful and efficient service....”

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Jun 03,2020
Minithumbup
By: 'Lisa'
Jun 03,2020
1 people found
this helpful
All the staff at Northwood were really helpful and efficient, particularly Chris and Donna. Emails were almost always answered very promptly, and always thoroughly and clearly. We had a problem due to needing to move during the Covid lockdown, and Chris and Donna did everything ...
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By: Donna Barnes
Jun 03, 2020
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Thank you for your positive comments, we appreciate it is a difficult time for all at the moment and are only happy to help alleviate the stress from your's and the landlords shoulders. ...

“I rented my flat through Northwood for 10 yea......”

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May 25,2020
Minithumbup
By: 'Ruth'
May 25,2020
2 people found
this helpful
I rented my flat through Northwood for 10 years. They provided a very efficient service throughout. Many thanks in particular to Donna who was always very competent and efficient....
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“Great service from all staff especially Donna......”

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May 19,2020
Minithumbup
By: 'Julie'
May 19,2020
1 people found
this helpful
Great service from all staff especially Donna Barnes. The house even during Covid was quickly marketed. Within a few days we had possible tenants undertaking a virtual tour and then going through reference checks etc. Within a fortnight everything was sorted with a moving date ...
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By: Donna Barnes
May 19, 2020
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Thank you Julie, was a pleasure working with you to make your house a home for your new tenants ...

“I have only good things to say about Northwoo......”

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Apr 29,2020
Minithumbup
By: 'John'
Apr 29,2020
2 people found
this helpful
I have only good things to say about Northwood after completing my tenancy. While I had pleasant interactions with everyone who helped me, I particularly appreciated Donna, who I always found to be a straight, honest talker. If / when I am in the market to ...
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“Renting...”

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Apr 29,2020
Minithumbup
By: 'Melinda'
Apr 29,2020
2 people found
this helpful
Going through the letting process has been the easiest ever, all enquires quickly dealt with and Catherine was very helpful....
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“Maryanne and Donna very helpful with everythi......”

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Apr 22,2020
Minithumbup
By: 'Tony'
Apr 22,2020
3 people found
this helpful
Maryanne and Donna very helpful with everything. Good communication during the covid 19 situation and kept in contact with me at all times....
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By: Donna Barnes
Apr 23, 2020
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Thank you Tony, we wish you well with your new home, if you need anything in the future you know where we are. Take Care and Stay Safe. ...

“Outstanding customer service...”

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Feb 27,2020
Minithumbup
By: 'Ellie'
Feb 27,2020
2 people found
this helpful
The team at Northwood, especially Catherine and Donna, have provided myself and Nathan with the best experience. Both have provided outstanding customer service and helped us every step of the way with any question we have had....
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By: Donna Barnes
Feb 27, 2020
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Thank you Ellie for your positive feedback. Now you can relax and look forward to your move in day. ...

“Helpful and professional staff...”

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Feb 12,2020
Minithumbup
By: 'Ng'
Feb 12,2020
3 people found
this helpful
With nice and helpful staff, Northwood make sure their properties are at quality standards and keep their tenants well informed....
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By: Donna Barnes
Feb 13, 2020
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Thank you Seb, it was a pleasure meeting you, we would like to wish you luck in your new home. ...

“Donna made the application so easy and quick...”

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Feb 08,2020
Minithumbup
By: 'Jake'
Feb 08,2020
1 people found
this helpful
Donna made the application so easy and quick for my and my partner. This was our first time moving, there was no stress and no messing around. I could see that there was a real strive to help me and my partner and i feel ...
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By: Donna Barnes
Feb 12, 2020
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Thank you Jake, we try to make your application and move in experience as pleasant as possible. If you need any other help let us know. ...

“excellent service start to finish. Sold withi......”

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Nov 14,2019
Minithumbup
By: 'chris'
Nov 14,2019
2 people found
this helpful
excellent service start to finish. Sold within 3 days and kept informed of progress. Also least expensive of the 3 agents we got to value....
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By: Maryanne
Nov 14, 2019
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Thank you for your kind words Chris - it has been my pleasure to deal with your property. ...

“Very happy with Northwood York...”

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Nov 13,2019
Minithumbup
By: 'Kelly'
Nov 13,2019
2 people found
this helpful
Very happy with Northwood York, and Jennifer and Donna in particular. My interactions with both have been great; two lovely, friendly ladies who are professional and efficient with queries answered quickly....
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“Very nice and friendly staff, especially Jenn......”

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Oct 15,2019
Minithumbup
By: 'Muhammad'
Oct 15,2019
2 people found
this helpful
Very nice and friendly staff, especially Jennifer has been very supportive. Gave me ample time to arrange finances and settle a few things....
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By: Jennifer Middleton
Oct 15, 2019
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Thank you for your kind words Muhammed. It has been a delight to help you secure and move into your new home. We continue to be at the end of the phone to ensure that the tenancy runs smoothly. Good luck in your new home. ...

“I used this agency to find my new lovely home......”

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Oct 11,2019
Minithumbup
By: 'Ronnie'
Oct 11,2019
2 people found
this helpful
I used this agency to find my new lovely home. And I could not have been happier with the service received. Maryanne showed me around the property and helped me fill in my application forms. Within an hour, Jennifer called and told me I had ...
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By: Jennifer Middleton
Oct 11, 2019
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Thank you for your lovely review Ronnie It is always a pleasure to help secure new homes for our applicants; helping to guide them through the process with the minimum of stress. We wish you well in your new home . ...

“A quick and smooth process...”

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Oct 04,2019
Minithumbup
By: 'Iona'
Oct 04,2019
2 people found
this helpful
My flatmate and I have so far had a very good experience at Northwood: we had a very small timeframe to find a flat and move in, but Jennifer was an absolute angel and helped us go through the process (from application to key hand-in) ...
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By: Jennifer Middleton
Oct 04, 2019
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It was an absolute pleasure to help you secure a property. We do aim to go the extra mile for our tenants and landlords and we are delighted that we have managed to achieve that for you. We wish you well in your new home. ...

“Donna Barnes and I scheduled the final checki......”

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Oct 02,2019
Minithumbdown
By: 'David'
Oct 02,2019
0 people found
this helpful
*I scheduled the final checking at 4:00 pm. She came at 3:00 and yelled at me. She was angry that I didn't throw away the packed rubbish. I explained that it was not recycling day, so I would bring the packed rubbish with me when I left. ...
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By: Maryanne Smith
Oct 03, 2019
View all comments (1)
Many thanks for your 1 star review, however I am failing to take this review seriously as; I cannot find any person with your name and your suggested rent £675 PCM that has checked out of any of our properties within the last 12 months? If you review is factual I would be happy to discuss this with you further in person. please do not hesitate to contact the York office and ask for myself - Maryanne Smith, Branch Manager. ...

“Efficient personal service to us as landlords......”

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Oct 02,2019
Minithumbup
By: 'Sue'
Oct 02,2019
4 people found
this helpful
Efficient personal service to us as landlords. Everything arranged very promptly including decorating, cleaning and maintenance between tenants. All staff dealt with were on the ball. Thank you....
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By: Maryanne
Oct 02, 2019
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It’s been my absolute pleasure to deal with both yourselves and your property. Thank you for the lovely feedback. It truly does make all the effort and commitment to excellent customer service worthwhile. ...

“Recently bought a property through the York N......”

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Sep 28,2019
Minithumbup
By: 'Peter'
Sep 28,2019
4 people found
this helpful
Recently bought a property through the York Northwoods office with minimal stress or hassle even though I spend most of my working life away from York. Highly recommend Maryanne & the team for maximum effort & keeping me updated & on track during the whole purchase process....
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“Absolutely superb...”

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Sep 25,2019
Minithumbup
By: 'SD'
Sep 25,2019
3 people found
this helpful
Absolutely superb. Always able to help as I live remote from the property. Knowledgeable & helpful team who go the extra mile. Great results, comfortable knowing they can assist with anything that comes up....
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By: Jennifer Middleton
Sep 26, 2019
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Thank you for your kind words. We aim to give both Tenants and Landlords the very best service we can and we are delighted that you feel that we are achieving this. ...

“I have been extremely happy with the service ......”

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Sep 23,2019
Minithumbup
By: 'Samantha'
Sep 23,2019
3 people found
this helpful
I have been extremely happy with the service I have received from Northwood from start to finish. I have had no issues while being a tenant in one of their properties over the last 9 months. Jen and Maryanne have done their best to support me ...
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By: Jennifer Middleton
Sep 23, 2019
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It has been a pleasure from start to finish to get you settled first into rented and then onward into your new home. We all wish you well. ...

“Positive experience, friendly and competent staff...”

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Sep 21,2019
Minithumbup
By: 'Chris'
Sep 21,2019
2 people found
this helpful
I've dealt with various letting agents in the past, most of which have been disorganised and provided an overall underwhelming service. Northwood on the other hand has been top-notch, from always being available on the phone through to easy-to-manage tenancy agreements, inventory signing etc. The ...
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By: Jennifer Middleton
Sep 23, 2019
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Thank you for your kind words. We aim to make the process of moving as easier and painless as possible and are thrilled that we have achieved this for you. We look forward to working with your through your tenancy. ...

“Very efficient and helpful agent who kept me ......”

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Sep 21,2019
Minithumbup
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Adam
By: 'Saskia'
Sep 21,2019
1 people found
this helpful
Very efficient and helpful agent who kept me fully informed about my property throughout. They always replied promptly to my queries and in spite of being a long way from my property I had no worries at all that it was being looked after really ...
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“Excellence - Donna Barnes and the Team at Northwood (Mickl......”

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Sep 07,2019
Minithumbup
By: 'David'
Sep 07,2019
2 people found
this helpful
Donna Barnes and the Team at Northwood (Micklegate) York have been most efficient and helpful in resolving a recent technical issue relating to the EPC rating of one of my properties. Despite it needing different attempts, Donna resolved the matter to ensure the EPC rating ...
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By: Donna Barnes
Sep 09, 2019
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Thank you for your feedback, we take great pride in ensuring all our properties are well looked after and meet the required standards for letting. ...
Staff picture Adam
(11)
No image available Danielle

Landlord Fees

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Fully Managed 12% + VAT with an initial set up fee of £400 + VAT.

Remember - We will not be beaten by fee by ANY High Street Agent - its not all about the fee, its about the working relationship and the level of service we give to all our Landlords.

Last updated on 08/11/2018, 3:44 PM by Maryanne Smith - Branch Manager


Vendor Fees

Overall Fees
1% (inc. VAT), On Completion (Fees are negotiable)

We have to put a fee in the box - however, our service levels are unrivalled and we have this year - 2018 won the Gold Award for the best customer service in York! With a small yet perfectly formed Team we will not be beaten on fee by ANY High Street Agent.

Last updated on 08/11/2018, 3:41 PM by Maryanne Smith


Tenant Fees

Overall Fees
£190 (inc. VAT), Pay Upfront

Referencing
£190 single person
£310 for a couple
If you need a Guarantor £100

Tenancy Renewal £35

No other gimmicks or costs involved with our rental property applications for new Tenants.

Last updated on 08/11/2018, 3:47 PM by Maryanne Smith - Branch Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit:
http://www.northwooduk.com/complaint-handling-procedure
Last updated at 5:15 PM 14/03/2018 by Adam

Awards won by Northwood, York YO1 6LJ



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Northwood

Branch - York, YO1

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