What agent could do to change your mind?

We had a nightmare experience with this agency and their employee Guy in particular. We had three weeks to move from Yorkshire to Sutton and we pre-arranged with Guy to view properties on a weekend (the only time we could both make it to London). One can imagine how much we spent on trains and the hotel in London to be there that weekend. It all started well - we were shown a property that we loved, we signed all necessary paperwork in their office and agreed on our moving date...BUT...while we were still on the train to the hotel, Guy rang us and informed that the landlord of this flat did not in fact own the property and he asked the agency to look for tenants while he was doing his paperwork. We were not informed about that by Guy when we first saw the place and when we signed all the documents. Nevertheless, Guy asked us not to worry and promised to sort it our for us. After not hearing from him for a week after that weekend, we started chasing him on the phone but he would just ignore our calls for TWO DAYS (he would either be on the phone, with another client, or in training). We then just rang one of his colleagues, who told us that there was no way we could get the property by the date we needed (and we have a feeling that Guy new about that all the way through). They did not take the admin fee, but they wasted our time and money for our trip. Guys treated us very unprofessionally and we would NEVER go with this agency again.

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