100% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
64% lettings fee satisfaction
Jan 17,2017
Jan 17,2017
3
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- on move in, forced us to sign a document to state we were happy with the condition of the flat before we'd been inside
- use cowboy contractors - we reported that an internal door was sticking and they arbitrarily hacked a jagged piece off the top
- bathroom leaked for years in downstairs flat, issue was never properly fixed and we had people coming in constantly to bodge it. Were eventually promised a new bathroom which turned out to be new bath taps and a few new tiles.
- roof leaked into living room wall - room was eventually re-decorated but as the problem wasn't properly fixed the huge damp patches soon came back. Contractors cancelled last minute on multiple occasions, same problems reported over and over again with no proper resolution.
- property poorly maintained - holes in original wood flooring meant that the property became infested with rats. We had to move out at our own expense when CJ Delemere said this was "not an emergency". They sent a pest company out who set traps and never followed up. At our own time and expense we were forced to attempt to seal 20-30 internal holes. Had rats running around inside the walls until the day we moved out
- emergency numbers are never ever answered out of hours
- contractors repeatedly let themselves into the property without letting us know - we reported this on about 6 occasions but it still happened
When we handed in our notice one of the new agents was quick to blame the landlord and said they couldn't make him take certain action - the landlord never visited the property in the 3 years we lived there. When we reported problems to the agent they would obtain the landlord's consent to resolve - but the agent never resolved any of the issues we reported whilst probably simultaneously charging the landlord to do so.
- use cowboy contractors - we reported that an internal door was sticking and they arbitrarily hacked a jagged piece off the top
- bathroom leaked for years in downstairs flat, issue was never properly fixed and we had people coming in constantly to bodge it. Were eventually promised a new bathroom which turned out to be new bath taps and a few new tiles.
- roof leaked into living room wall - room was eventually re-decorated but as the problem wasn't properly fixed the huge damp patches soon came back. Contractors cancelled last minute on multiple occasions, same problems reported over and over again with no proper resolution.
- property poorly maintained - holes in original wood flooring meant that the property became infested with rats. We had to move out at our own expense when CJ Delemere said this was "not an emergency". They sent a pest company out who set traps and never followed up. At our own time and expense we were forced to attempt to seal 20-30 internal holes. Had rats running around inside the walls until the day we moved out
- emergency numbers are never ever answered out of hours
- contractors repeatedly let themselves into the property without letting us know - we reported this on about 6 occasions but it still happened
When we handed in our notice one of the new agents was quick to blame the landlord and said they couldn't make him take certain action - the landlord never visited the property in the 3 years we lived there. When we reported problems to the agent they would obtain the landlord's consent to resolve - but the agent never resolved any of the issues we reported whilst probably simultaneously charging the landlord to do so.
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Latest Reviews
25th Jun 2020
reviewed by 'Dennis'
10th Sep 2019
reviewed by 'James'
18th Jun 2019
reviewed by 'Jo'
13th Mar 2019
reviewed by 'Miss'
19th Aug 2017
reviewed by 'Emma'
21st Jun 2017
reviewed by 'Desperate'
Opening Hours
Address
C J Delemere International
418 Muswell Hill, Broadway
Muswell Hill,London
Greater London
N10 1DJ
020 8444 2388
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 100% | 64% | £595 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 13 | 7 | 0 | 1 | 2 | 0 | 1 | 1 |
Areas covered
- N10
- N8
- N2
- N6
- N11
- N22
- N4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 25,2020
Jun 25,2020
0
people found
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I've been looking for a three-bedroom flat in Muswell Hill, and have dealt with a lot of other letting agents lately. Calum is really a cut above in terms of his knowledge of the area, the market, and the landlords. Professional but friendly, and most ...
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Sep 10,2019
Sep 10,2019
1
people found
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this helpful
5 Star service and was a pleasure to deal Aydan, Made finding a home very easy and he was extremely helpful.
Keep up the great service.
Many Thanks...
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Jun 18,2019
Jun 18,2019
1
people found
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this helpful
I am generally very happy with CJ Delemere and how they have handled the management of my property for a great number of years. To name but a few, Aydan and Bradley have been very helpful.
However, I lately I have had more dealings with ...
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Comment on agent fees
Compared with other agents they are fairly competitive.
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Mar 13,2019
Mar 13,2019
1
people found
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this helpful
Bradley Murray.
A very cheeful person.
Always very helpful and polite,
Always gets things done.
I enjoy dealing with him if I have ever got any concers about my property....
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Comment on agent fees
To high
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Aug 19,2017
Aug 19,2017
2
people found
this helpful
this helpful
Fabulous agency to rent from, my only go to place for renting... well maintained properties, I have always received a first class polished service, I have been renting from CJ Delemere for nearly 8 years. Any queries are dealt with, with immediate effect, in a friendly ...
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Jun 21,2017
Jun 21,2017
4
people found
this helpful
this helpful
It has been a month since we rented a flat through CJ delemere. This flat is also managed by the agency. They seemed nice at first in order to convince us. As soon as we agreed, they put deadlines for the deposit and first rent ...
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Comment on agent fees
We were overcharged with money we didn't receive back.
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Jan 17,2017
Jan 17,2017
3
people found
this helpful
this helpful
- on move in, forced us to sign a document to state we were happy with the condition of the flat before we'd been inside
- use cowboy contractors - we reported that an internal door was sticking and they arbitrarily hacked a jagged piece off ...
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Nov 27,2015
Nov 27,2015
3
people found
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this helpful
Seemed a good idea to use this company. Sadly although staff seemed eager and nice to your face, the sale did not come after 6 weeks and over 30 viewings, even if they said they all liked the property. I didn't feel they were giving the right ...
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Jan 08, 2016
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I am sorry you feel we are only nice to your face, I don't know where you got the figure of 7 buyers lost. All can say is that the reason as far as we could see, why we weren't getting offers was the fact of the lease being 81 years. Also we always vet our buyers at the point of an offer. I am pleased you did manage to secure a sale and I wish you all the luck for the future. ...
Aug 30,2015
Aug 30,2015
1
people found
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this helpful
I have been renting from CJ Delemere for over two years and have been very happy with the quality of their property, maintenance and service. Kate Jones is a great landlord - fair, responsive, approachable. She takes pains to keep her houses in good decorative ...
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Aug 20,2015
Aug 20,2015
1
people found
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I have been dealing with CJ Delemere for over 15 years and have always had a good experience with them. Fast responses are the norm and everything dealt with properly. Recently Ingrid Kaan handled an issue with me and not only did she handle it well ...
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Aug 18,2015
Aug 18,2015
2
people found
this helpful
this helpful
Helpful, friendly, kind, caring and excellent service.
I highly recommend and definitely I will use their service if need in the future ....
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Feb 22,2015
Feb 22,2015
1
people found
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this helpful
I have used this agency to rent my property in Muswell Hill for the first time and I must say that I am extremely satisfied with how everything was handled. It is a local agency with friendly and capable staff and my property was dealt ...
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Feb 13,2015
Feb 13,2015
3
people found
this helpful
this helpful
I got in touch with Bradley regarding moving to a property in Muswell Hill,
He's email response time was sporadic initially, but i didn't let this deter me. However, on viewing a house he seemed detached and not really bothered with the whole process, with ...
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Jan 09, 2016
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(1)
Many thanks for your comments. I'm so sorry about your recent experience, while we always aim at offering the best possible customer service there can be some istances where we don't get it right. Your comments are very much appreciated as they aid us on continuously improving our services. On this particular occasion we have let you down, however I sincerely hope that we can be of assistance in the future should you be looking to either buy or rent a property. ...
Apr 04,2014
Apr 04,2014
1
people found
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this helpful
My partner and I started to look to buy a property in Nov 2013 and contacted CJ Delemere about a property on their website. Peter responded promptly with plenty of relevant information about the property. Peter and his staff were very accommodating showing us around multiple ...
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Feb 14,2014
Feb 14,2014
0
people found
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I would highly recommend CJ's if you were looking for someone to rent your property for you.
They were very helpful and understanding to me. I am a first time landlady and there really put my nerves at rest.
They listened to my needs and ...
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Jan 24,2014
Jan 24,2014
0
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Had an excellent experience off letting through CJ Delemere - charges were reasonable, servcie was excellent and all our queries were dealt with promptly and effectively with regard to maintenance and care of the property. The staff were extremely helpful in advising me on moving ...
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Jan 02,2014
Jan 02,2014
0
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Very good letting service they always get good tenants and manage properties very well,very friendly service at all times looking after my HMO house in N10....
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Dec 11,2013
Dec 11,2013
0
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I have used CJ Delemere for th elast 8 years as a letting agent. In fact I bought my home through them as well. Throughout I have found them totally proffessional and reliable. I nor my tenants have ever had any reason to think anything but ...
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Dec 10,2013
Dec 10,2013
0
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David Millan was brilliant. He was very helpful, honest, sincere and direct. He went out of his way to make sure he could always get answers for my queries and chase the chain. He always returned calls and was very helpful every single day. I ...
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Dec 09,2013
Dec 09,2013
0
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I've known CJ Delemere for a number of years and have spoken to them about both lettings and sales - and in all instances I can safely say that they are one of the most friendly, trustworthy and professional estate agents I have ever dealt ...
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Dec 08,2013
Dec 08,2013
0
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I've let my flat through CJ Delemere's for some years now. In several years I've only had one very short period without a tenant. In general, the flat is let out really quickly. They were really helpful when a tenant wasn't paying rent on time. ...
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Dec 05,2013
Dec 05,2013
0
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We have been tenants with CJ Delemere for over ten years at two different properties. CJ's manage our home.
During this time, we have been very impressed by the standards of properties they have, but even more so, the staff team who are lovely, and ...
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Dec 05,2013
Dec 05,2013
0
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CJ Delemere have been really helpful with any queries we've had since we moved to our flat two years ago. I would certainly recommend them for a tenant's perspective, and have always found them to be friendly and professional....
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Dec 04,2013
Dec 04,2013
0
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We have rented property from CJ Delemere over the past 5 years and have found them to be very helpful and the service we received was professional and timely. I would not hesitate to recommend them....
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Aug 07,2013
Aug 07,2013
0
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I meant to write a review when I left the property in January, and it is only since I have been in touch with other estate agents during a recent house purchase that I remembered to do so.
I lived for a year at a ...
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Apr 21,2013
Apr 21,2013
2
people found
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this helpful
have been with them for two years, and I am not happy at all. After we signed the contract they simply disappeard, and didn't seem to care about the issues we needed to discuss with them. They might rent out nice flats, but completely neglet ...
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May 25, 2013
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(1)
Hello there,
I am sorry to hear you are not happy with our service, if you would like to contact the office and speak to the Lettings Manager, Ben, he would be more than happy to discuss any problems and try and resolve any issues you have. If you felt neglected we do apologize and we would appreciate it if you would give us a chance to rectify the situation.
If, however, you live in a property we do not manage then we would be happy to contact the Landlord on your behalf.
Kind regards
...
Mar 12,2013
Mar 12,2013
8
people found
this helpful
this helpful
Very cold, unfriendly and generally unhelpful. Didn't even know who she was when she started demanding a rent increase. No introduction as to who she was or anything - just a cold letter giving me a choice of a rent increase or hand my notice ...
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Dec 05,2012
Dec 05,2012
5
people found
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this helpful
It took 4 months to get my daughter's substantial deposit back from the landlord and CJ Delemere were absolutely no help at all. It turned out that the photos my daughter emailed to CJ Delemere the day after she moved in, detailing the condition of the ...
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Dec 05,2012
Dec 05,2012
0
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The agent was extremely helpful in not only finding us suitable tenants but in negotiating issues the tenants had concerning the lease. I found them very flexible and professional. I felt they were very experienced and knew what they were doing. I would recommend them ...
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Oct 05,2012
Oct 05,2012
0
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I have rented two flats with CJ Delemere and they have been reliable, professional and fair. I experienced a few other agencies recently when I was looking around and was disappointed to see that London's rental world is still largely full of incompetent and untrustworthy ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:27 AM 04/08/2015 by Giovanni Federico
