75% lettings valuation accuracy
85% lettings fee satisfaction
Jan 17,2017
Jan 17,2017
5
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this helpful
this helpful
Absolutely awful from start to finish, I ended up selling my flat due to the stress brought on by GSL's total lack of service. No quarterly inpection reports ever provided, let the flat to a single male without telling me this (who susequently moved his wife and kids into my small flat without my knowledge or consent. GSL told me they were renting it to two young professionals). No excuse or explanation ever given for this. When you complain you are made to feel like a nuisance. Nothing but problems from start to finish. Currently pursuing a claim through the Property Ombudsman Service.
Comment on agent fees
Extortionate. Did not provide the service advertised at all.
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Jan 17, 2017
Mr/Mrs Diamondyour complaint against GSL is based on the fact that the Tenancy Deposit Scheme did not find in your favour of the claim you had us lodge against the tenants deposit.
As advised by ourselves the tenant was a professional who had always paid his rent on time and there were never any issues with him however when he left the property you wanted us to claim his full deposit.
We submitted all the evidence to the deposit scheme. That being before and after reports, we felt at the time you were being unfair to the tenant, however as our landlord we acted on your instructions.
The claim subsequently failed dramatically as there were no real issues in the property as adjudicated by the deposit scheme.
As a professional landlord you must accept some wear and tear to your property.
You seem to have made a great issue over the tenants family coming from overseas to join him for a short while. Previously in the tenancy when this happened you were advised so precedence had been set.
I would point out that you gave notice to the tenant that you were selling prior to the issues raised above and that your comment that you had to sell due to the stress that GSL caused in in fact incorrect that this was your plan to do all along.
You claim our fees are 'Extortionate' We are priced very competitively within Glasgow and I would like you to back this claim up
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Latest Reviews
26th Feb 2024
reviewed by 'Andrew Smith'
22nd Aug 2023
reviewed by 'A Smith'
1st Aug 2022
reviewed by 'Steven'
20th Jul 2022
reviewed by 'Alex'
17th May 2022
reviewed by 'Audrey attigan.'
10th May 2022
reviewed by 'Andrew'
Opening Hours
Address
GSL Lettings
19 Blairtummock Place
Glasgow
City Of Glasgow
G33 4EN
0141 465 6600
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 85% | £350 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 7 | 40 | 7 | 1 | 0 | 0 | 0 | 1 | 4 |
Areas covered
- G1
- G6
- G2
- G9
- G3
- G10
- G11
- G4
- G43
- G7
- G5
- G8
- G5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 26,2024
Feb 26,2024
0
people found
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Seamless from start to finish.
In 30+ years of renting for work accom the best experience yet.
Just wish they were all like this....
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Aug 22,2023
Aug 22,2023
0
people found
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In 25 years of renting property for work I've never had such fantastic service from the initial query right through to moving in.
Some initial issues were sorted immediately and without fuss.
I wish all Estate Agents were like this. Superb....
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Aug 01,2022
Aug 01,2022
0
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I had fantastic and very professional service from GSL, managing my flat over many years. Recommended letting agents over these passed 10 years....
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Jul 20,2022
Jul 20,2022
0
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this helpful
Had a great experience with GSL. Grace was always helpful, friendly, and quick to respond. The flat was immaculate and any issues throughout the tenancy resolved quickly. Our deposit was returned really quickly and the agents were very reasonable in their end of tenancy inspection. ...
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May 17,2022
May 17,2022
0
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Please everyone avoid this company . Gsl lettings . Avoid like the plague .
Been a property for over 10 years and what I had done to me is totally unacceptable.
Every dam three months spots checks .
That's a violation of a tennents rights
And this is worse nearly ...
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May 18, 2022
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(2)
Total franrication from Sharon there was no carbon monoxide alarm fitted in . When I moved in absaloute lyer . And a gas engineer noticed . This .constant lyiers . ...
May 10,2022
May 10,2022
0
people found
this helpful
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Have over 2 years of letting experience with GSL Letting. The service received and my experience have been professional, timely and with personal touch. Special shout out to Cassie Mitchell enable me to have a pleasant letting experience as an out of town investor....
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Apr 14,2022
Apr 14,2022
0
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this helpful
GSL have been managing my property for almost 3 years. It has been the best property management experience I have had. Cassie is amazing, always prompt and helpful. Highly recommend this company if you are an investor wanting a team of dedicated professional people to manage ...
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Apr 05,2022
Apr 05,2022
0
people found
this helpful
this helpful
I have been very pleased with the support of the GSL Team, particularly Jane, in the 10+ years of resorting to letting our previous home when it's sale fell through. In the last year we have managed to make arrangements to now sell the property and ...
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Jul 02,2021
Jul 02,2021
0
people found
this helpful
this helpful
Absolutely fantastic letting company and Jane is a star!
I was a Canada masters student who left Glasgow during the initial start of the pandemic and returned when Uni reopened. Jane was an absolute amazing agent who was super accommodating with my needs when I ...
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Mar 19,2021
Mar 19,2021
0
people found
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My partner and I could not imagine how tough it can be to Own and manage a foreign property. But the day we have our property to GSL to manage, our all fears were gone. It was like a walk in the park. It has ...
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Jan 13,2020
Jan 13,2020
0
people found
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I was a tenant with GSL for over six years. For much of that period my point of contact was Jane Leonard who I found to be extremely helpful and supportive....
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“Anytime I have dealt with Jane I have found her to be very professional and friendly she always responds to any requests always calls me back...”
Jul 12,2019
Jul 12,2019
1
people found
this helpful
this helpful
I always find Jane easygoing and friendly easy to deal with and very professional she always returns my call and assists with any requests...
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Comment on agent fees
Fees are fair
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Jul 03,2019
Jul 03,2019
1
people found
this helpful
this helpful
Very clear communication and promptly with issues and responses. Overall I am very happy with Chloe and can recommend her for others....
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May 03,2019
May 03,2019
1
people found
this helpful
this helpful
Chloe is responding to my clients problems and my issues in a prompt and professional manner. That is the main service I require from GSL...
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Comment on agent fees
average
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Yes
May 02,2019
May 02,2019
1
people found
this helpful
this helpful
Chloe has been my letting manager for a year and half now and has given me prompt, professional and quality service.
She is responsive to my queries and informs me with sufficient time if I have any landlord responsibilities coming up for action or renewal.
...
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Comment on agent fees
Their fees are reasonable and reflect the service they provide.
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Apr 30,2019
Apr 30,2019
1
people found
this helpful
this helpful
I have been with GSL Lettings for approximately 9 years, having originally signed up with them before emigrating from Scotland to Australia.
GSL have consistently provided an outstanding level of service over the entire period I have been with them. Living on the other side of ...
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Comment on agent fees
When I first joined GSL I had 4 properties and was happy with the management fee that was negotiated.
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Apr 29,2019
Apr 29,2019
1
people found
this helpful
this helpful
I've been dealing with Jane thru all my time being a landlord and thru good and bad Jane has always went that extra bit further for me in many situations! Always with a happy professional attitude and always responds to my emails or phone calls ...
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Apr 28,2019
Apr 28,2019
1
people found
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this helpful
When I enquiry something to the staff, they always respond in time and help a lot. Sometimes they make constructive proposals and help me save money....
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Comment on agent fees
Good
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Yes
Apr 25,2019
Apr 25,2019
1
people found
this helpful
this helpful
This is the first time i am renting a home on my own, and both Grace and Hazel couldn't have been any better to deal with. Hazel was great when it came to the viewing and explaining everything, as was Grace when it came to ...
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Comment on agent fees
Very Good
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Apr 25,2019
Apr 25,2019
1
people found
this helpful
this helpful
Chloe has helped with a number of tasks and issues with the flat. This has not always been easy as the tenant can sometimes be difficult to reach but nevertheless she has worked hard to ensure everything was resolved as quickly as possible....
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Comment on agent fees
good
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Apr 25,2019
Apr 25,2019
1
people found
this helpful
this helpful
In our experience in private letting Jane Leonard has been the most patience, competent, polite, professional and kind.
We did have a minor problem with the electricity in the property but Jane managed to fix it quickly and efficiently by the next day and was ...
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Comment on agent fees
Good
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Apr 24,2019
Apr 24,2019
1
people found
this helpful
this helpful
Having had an issue recently (not either parties fault) Grace was so professional courteous and understanding in dealing with the issue to prevent further confusion. I honestly can't fault Grace or GSL in any way shape or form. I've been a tenant for many years ...
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Apr 24,2019
Apr 24,2019
1
people found
this helpful
this helpful
I've been moved to this property two and half years ago and from day one Jane dealt with every matter with friendly smile.
All the matter been quickly and timely resolved during my stay.
Thanks to Jane for making our stay comfortable....
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Comment on agent fees
Good
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Apr 24,2019
Apr 24,2019
1
people found
this helpful
this helpful
When I went to my flat viewing Steven was very helpful had all the info about the flat I needed and he was friendly.
Once I had decided to rent the flat Jane was very helpful getting me set up and answered all my questions ...
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Comment on agent fees
They have done everything they posibly could have to help me.
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Apr 24,2019
Apr 24,2019
1
people found
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this helpful
I am landlord client of GSL Lettings for a number of year and I have consistently received an excellent level of service from them. Steven Craig in particular has been very knowledgeable on all matters relating to landlord/renting regulations and has been quick to ...
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Comment on agent fees
competitive
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Apr 24,2019
Apr 24,2019
1
people found
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this helpful
Hi I would highly recommend GSL letting agency to everyone. Good service and trustworthy people. I've been with them for many years now and they are never let me down ....
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Comment on agent fees
Good
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Yes
Apr 24,2019
Apr 24,2019
1
people found
this helpful
this helpful
Service was good and generally efficient although at times email response was not as prompt as I would have likedbut was generally as there was no update and as soon as there was something to report info was provided.
Would recommend / use again....
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Comment on agent fees
Fees were as expected. No issues.
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Apr 24,2019
Apr 24,2019
1
people found
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this helpful
Chloe has always been extremely helpful when there are any issues and is excellent at explaining any issues. I feel very confident that if there is an issue that needs rectifying Chloe will be able to help. ....
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Apr 23,2019
Apr 23,2019
1
people found
this helpful
this helpful
Grace has helped me through the rental process and several times when something has needed fixing in the flat. She not only makes the arrangements for me, but keeps me informed and guides me to what I need to do, when appropriate. This is a ...
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Comment on agent fees
reasonable
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Apr 23,2019
Apr 23,2019
1
people found
this helpful
this helpful
Steven and his team are all professional to provide a smooth and efficiency service to me. Highly recommend to all landlords....
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Comment on agent fees
Reasonable
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Jane
(47)
Chloe
(24)
Steven
(18)
Grace
(18)
Sharon
(7)
Hazel
(6)
Vendor Fees
No fees set.Landlord Fees
10% + vatTenant Fees
No fees set. Last updated at 19/10/2022, 4:24 PM by Sharon CampbellComplaints Procedure
Complaints Procedure
How to make a Complaint:
GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.
Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.
Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Last updated at 3:24 PM 19/10/2022 by Sharon Campbell
How to make a Complaint:
GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.
Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.
Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Best Letting Agent in G33 
LPS said your failure to supply the inventory check in report to the person doing the check out hampered their ability to judge who caused the damage and so they refused most of my claim for redecorating the damaged walls.
They also turned down my claim for cleaning. I told them I had done a deep clean prior to tenant moving in, carried out via GSL. They told me as you provided no evidence of this they couldn't uphold my claim.
When you eventually 'found' the inventory report on the final day for submission to LPS you only sent half the report as you apparently forgot to scan both sides of the paper.
As I said - useless from start to finish.
I have no further comment to make at this time as the matter is with the Ombudsman. I will be absolutely sure to update this though when the Ombudsman makes their decision on whether or not you provided an in any way acceptable level of service.