50% lettings valuation accuracy
82% lettings fee satisfaction
“Extremely inefficient, dishonest and lazy. Real agencies perform the administrative ......”
Jan 16,2017
Jan 16,2017
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Extremely inefficient, dishonest and lazy. Real agencies perform the administrative work they exist to do.
This isn't the first agency I have dealt with. But it is the first one who wanted me to do their work. Not enough, when I informed them some of my paperwork may take a day or two longer than what I had submitted already, they were willing to wait for us. But they still tried to drop us an hour after my most recent email update to them.
Yes, their standard phrasing allows only 72 hours. But our specific communication had already covered the specifics. Yet they tried to hide behind their stock phases as excuse for dropping us.
Even with such a shoddy work ethic, they have the nerve to be dismissive of a customer's comments on their inconsistent and lazy approach and threaten to refuse one service.
I didn't realise the property market was doing so well, they can afford to treat keen customers, who have to work around full time work to comply with all their nonsense, as a nuisance.
Shamefully unprofessional.
This isn't the first agency I have dealt with. But it is the first one who wanted me to do their work. Not enough, when I informed them some of my paperwork may take a day or two longer than what I had submitted already, they were willing to wait for us. But they still tried to drop us an hour after my most recent email update to them.
Yes, their standard phrasing allows only 72 hours. But our specific communication had already covered the specifics. Yet they tried to hide behind their stock phases as excuse for dropping us.
Even with such a shoddy work ethic, they have the nerve to be dismissive of a customer's comments on their inconsistent and lazy approach and threaten to refuse one service.
I didn't realise the property market was doing so well, they can afford to treat keen customers, who have to work around full time work to comply with all their nonsense, as a nuisance.
Shamefully unprofessional.
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Latest Reviews
21st Jul 2023
reviewed by 'Anonymous'
27th Jul 2022
reviewed by 'Ruslan'
12th Jul 2022
reviewed by 'A. S.-R.'
9th Feb 2022
reviewed by 'Kate'
Opening Hours
Address
Direct Lettings Ltd (Edinburgh)
5 - 6 Melville Place
Edinburgh
City of Edinburgh
EH3 7PR
01312025434
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 82% | £750 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 10 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- Edinburgh
- Scottish Borders
- Fife
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Jul 21,2023
Jul 21,2023
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The best agency I have been with by far in Edinburgh. No had an issues with them during my tenancy. Any problems I had with the flat they were happy to help resolved, also really friendly staff. Rachel was my property manager and she was ...
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Jul 27,2022
Jul 27,2022
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I am very satisfied with the service from the Direct Lettings Ltd. Very quick response on any request/questions. Very friendly and helpful personnel, especially our agent Rachel Virtue.
I rented flat for 2 years and have only positive feedback.
Will recommend to use the Direct ...
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Jul 12,2022
Jul 12,2022
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Rachel was our main contact throughout two years of tenancy, and she was absolutely amazing. After a terrible experience with a previous company, we were very hesitant with new agencies, but Rachel was extremely kind, flexible, understanding, prompt, and professional. She always reassured us when ...
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Feb 09,2022
Feb 09,2022
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We have been tenants for a year now, and could not be happier. We have had bad experiences in the past, and have been continuously happily surprised with the friendly service with anything we need - especially as new Scots figuring out how renting works ...
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Oct 14,2021
Oct 14,2021
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We recently rented a property in Edinburgh through Direct Lettings. The process of obtaining the lease was fairly straightforward and carried out very efficiently. The agents were prompt to respond to any emails we sent or in answering any queries we had and there was ...
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Mar 08,2021
Mar 08,2021
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We rented with direct lettings for 4.5 years and had an excellent experience. Upon reporting faults, repairs were completed within the week. Any disputes were handled fairly and professionally.
I have previously had bad experiences with letting agencies, but direct lettings exceeded my expectations repeatedly....
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Dec 16,2020
Dec 16,2020
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Jackie and her team helped us rent out our house for a year while we were overseas. They guided us through the whole process - getting the house and paperwork ready, finding the first tenant, finding a new tenant after the first one moved out ...
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Nov 10,2020
Nov 10,2020
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Sadly am a neighbour to a DL let - a property that has not been regularly managed. Recently DL moved in a tenant with what appears to be a pit bull terrier. A large, dangerous illegal dog. I was not expecting any help or even ...
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Oct 09,2020
Oct 09,2020
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Rachel Virtue is a superstar. Nothing is too much trouble for her; issues are resolved rapidly and efficiency must be her middle name....
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Sep 30,2020
Sep 30,2020
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I’ve recently rented with direct lettings and found everyone in the office extremely helpful and quick at answering any queries. Would not hesistate to let with them again....
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Jun 24,2020
Jun 24,2020
0
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This was our first time renting in Scotland, and despite having rented in Australia and being landlords ourselves, we were still unsure about the process. Direct Lettings were always very helpful and respectful and did not treat us like second class citizens. They represented their ...
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Sep 05,2019
Sep 05,2019
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Fantastic service from Direct Lettings. My flat was placed on the market quickly and since it was taken on there's never been any issues through DL. They take the hassle away for tenants looking to let out property. Would definitely recommend using them....
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Aug 28,2019
Aug 28,2019
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I have had occasion to contact Rachel regarding my son's tenancy and each time she was helpful, efficient and all that you look for from a letting agency. I have dealt with many agencies over the same issues and all others were obstructive or clueless. ...
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“Extremely inefficient, dishonest and lazy. Real agencies perform the administrative ......”
Jan 16,2017
Jan 16,2017
0
people found
this helpful
this helpful
Extremely inefficient, dishonest and lazy. Real agencies perform the administrative work they exist to do.
This isn't the first agency I have dealt with. But it is the first one who wanted me to do their work. Not enough, when I informed them some of ...
read full review
read full review
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Feb 08, 2017
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(1)
Dear Tina,
I am sorry that you have not had a positive experience with our agency. Agencies no longer charge tenancies agency fees (this has been the case for several years in Scotland now) and therefore like many other agencies either ask a prospective tenant to gather the required references or use a recommended 3rd party to do this on their behalf. DL Scotland allow 72hours to gather the required references however if a prospective tenant advises in the interim that they cannot meet requi ...
Aug 08,2016
Aug 08,2016
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This agency did not keep inventories resulting in tenants walking off with furnishings etc. They don't ensure that your property is kept clean although this is a condition of a Scottish tenancy....
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Comment on agent fees
Ok if they did their job.
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May 01,2013
May 01,2013
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I use the services of 3 Letting Agents, sadly Direct Lettings aka JE Shepherds was always scoring lowest on my list for service. I discovered that they were not looking after my interests when I decided to view a flat after it became void. I was ...
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What agent could do to change your mind?
1) Sent reports of inspections. 2) Answered emails. 3) Responded to phone calls and messages promptly. 4) Not spend any money on maintenance without making contact - our usual protocol.Attached Filesnbsp;
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Mar 17, 2016
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We dealt with both agents in the Forfar Office & they left us with a house packed, a large mover's bill and nowhere to move. The company do not do their Due Diligence to confirm
the houses they have on offer to rent, are legally able to be rented.
My only recommendation is: if you have a choice, go with someone else. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Written Complaints Procedure available upon request
Last updated at 2:17 PM 09/02/2017 by Laura Weir
I am sorry that you have not had a positive experience with our agency. Agencies no longer charge tenancies agency fees (this has been the case for several years in Scotland now) and therefore like many other agencies either ask a prospective tenant to gather the required references or use a recommended 3rd party to do this on their behalf. DL Scotland allow 72hours to gather the required references however if a prospective tenant advises in the interim that they cannot meet requirements then we have no choice but to pull them out of the let in order to protect our landlords against potential issues that may arise.
Direct Lettings are a member of several governing bodies for the letting industry and our staff go through constant training on industry standards and customer care. Due to this we do take every complaint seriously and have a written complaint procedure that is available on request. Should you like to discuss this further then please send an email to [email protected].