100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Jan 16,2017
Jan 16,2017
2
people found
this helpful
this helpful
Pros: - Lee in-branch staff are good
- They're cheaper than the competition...
Cons - ...they're cheaper for a reason.
- Appalling/non existent levels of customer service, multiple phone calls and emails completely ignored on a routine basis by multiple members of staff
- Lacking in professional knowledge, don't know how Tenancy Dispute Service works, lettings staff don't having working knowledge of lettings agreement and T&Cs drawn up by Peter James themselves, staff can't grasp the concept of a 'working day'
- Staff attempt to intimidate both tenants and landlords by threatening charges for issues they don't want to deal with
- Staff lie about/cover up their own poor service, such as submitting a claim to the TDS a month late then blaming the TDS
I have reported Peter James to the Property Ombudsman over the above as they are an atrocious firm to deal with. Nearly five months after the end of my rental I am over £1000 out of pocket, after needing to carry out multiple repair works after the so called 'professional' tenants Peter James found for me trashed my flat. To this day I still haven't received a penny of it, the main reason my final con above.
Peter James also instructed an authorised repair during the tenancy (which they of course charged me for despite the tenants being responsible for the damage), which wasn't successful and didn't resolve the issue. Following complaints from both the tenants and myself, they then proceeded to do sweet FA to resolve the botched 'repair' and tried to insist I needed to spend another £180 to fix it! Since the tenancy ended they have categorically refused to refund me for this charge, despite a mound of written evidence pointing to their culpability.
In summary, with Peter James you get what you pay for - a lousy, unprofessional service where they will lie and cheat their way into extracting as much cash from you as they can.
- They're cheaper than the competition...
Cons - ...they're cheaper for a reason.
- Appalling/non existent levels of customer service, multiple phone calls and emails completely ignored on a routine basis by multiple members of staff
- Lacking in professional knowledge, don't know how Tenancy Dispute Service works, lettings staff don't having working knowledge of lettings agreement and T&Cs drawn up by Peter James themselves, staff can't grasp the concept of a 'working day'
- Staff attempt to intimidate both tenants and landlords by threatening charges for issues they don't want to deal with
- Staff lie about/cover up their own poor service, such as submitting a claim to the TDS a month late then blaming the TDS
I have reported Peter James to the Property Ombudsman over the above as they are an atrocious firm to deal with. Nearly five months after the end of my rental I am over £1000 out of pocket, after needing to carry out multiple repair works after the so called 'professional' tenants Peter James found for me trashed my flat. To this day I still haven't received a penny of it, the main reason my final con above.
Peter James also instructed an authorised repair during the tenancy (which they of course charged me for despite the tenants being responsible for the damage), which wasn't successful and didn't resolve the issue. Following complaints from both the tenants and myself, they then proceeded to do sweet FA to resolve the botched 'repair' and tried to insist I needed to spend another £180 to fix it! Since the tenancy ended they have categorically refused to refund me for this charge, despite a mound of written evidence pointing to their culpability.
In summary, with Peter James you get what you pay for - a lousy, unprofessional service where they will lie and cheat their way into extracting as much cash from you as they can.
Comment on agent fees
Monthly and set up fees are lower than other firms. I was charged £60 for a smoke alarm test, which must have involved somebody pressing a couple of buttons for all of 5 seconds, this is probably par for the course though I imagine.
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Mar 31, 2017
We are sorry to hear that you are unhappy with the management service provided by Peter James. Having reviewed your file, your comments in respect of our customer service and knowledge of processes are absolutely unfounded. We have acted within our remit as your agent, in accordance with terms and conditions to which you signed your agreement. Regarding your claim to the deposit, no payment could be made, as the tenants were not in agreement. Due process was then followed, and your claim was referred to the TDS for their adjudication on the matter. Following a review of all evidence, the TDS awarded in favour of the tenants. In respect of customer service, you have referred your complaint to The Property Ombudsman, who are yet to make a ruling.
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Latest Reviews
7th Oct 2021
reviewed by 'Elliott'
28th Apr 2021
reviewed by 'Yvonne'
20th Apr 2021
reviewed by 'Matthew'
2nd Mar 2021
reviewed by 'Lindsay D'
22nd Oct 2020
reviewed by 'Victoria'
Opening Hours
Address
Dexters
430-432 Lee High Road
Lee,London
Greater London
SE12 8RW
020 8815 2210
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £272,900 | £840,000 |
| Lettings | 100% | 80% | £950 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 6 | 1 | 2 | 0 | 5 | 1 | 0 | 0 |
Areas covered
- SE12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 07,2021
Oct 07,2021
0
people found
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Jacqueline Burke‑Taber at Peter James Lee was professional, proactive and a great communicator. She mad my experience as a first time buyer easy & stress free.
Her knowledge of the area, and ability to chance up solicitors during the conveyancing process really helped. She was ...
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Apr 28,2021
Apr 28,2021
0
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The staff at Peter James have always been kind, extremely helpful and offer advice to us when able to do so. I have no hesitation in recommending them....
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Apr 20,2021
Apr 20,2021
0
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I always have excellent and responsive service from Lydia Harrison, even the smallest thing. Lydia always follows up with me or third parties and I never need to chase. This makes things so much easier and less of a worry....
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Mar 02,2021
Mar 02,2021
0
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Excellent service throughout. Clear and accurate valuation by Peter who was obviously familiar with the style of house. Excellent handling of viewings and great communication throughout. All aftersale managed well and any queries dealt with efficiently. Call returned promptly etc. Would not hesitate to use ...
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Oct 22,2020
Oct 22,2020
0
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PJE have been helping me to purchase a property. I have found the service and info from Adam Casey to be particularly good - he has been friendly, proactive, helpful and did an excellent job selling the property to me, following up with answers to ...
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Feb 27, 2021
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(1)
thank you for your review, we use these to monitor our service, unfortunately your positive review doesn't reflect the 1 star review ? I can only assume that this was an error ? we would very much appreciate it if you would take the time to rectify this if this is the case. ...
Jan 06,2020
Jan 06,2020
0
people found
this helpful
this helpful
Louise Flynn was very helpful and attentive and we greatly appreciated her rapid response when our boiler broke down in the middle of December. I would highly recommend her and Peter James as long as they maintain these high standards and continue to take the ...
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Dec 13,2019
Dec 13,2019
0
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Since we have moved in to our flat Louise has been nothing but brilliant . Really easy to get hold of if there is any problems and goes above an beyond to get a resolution very quickly ....
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May 14,2019
May 14,2019
0
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Jordan was very helpful throughout my process in renting a place. He came back to me when i asked questions and for clarification. He was polite and professional at all times....
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May 04,2019
May 04,2019
0
people found
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this helpful
Thank you for your professionalism and kindness ( I know I stressed you a lot). Fast and smooth procedures, constantly informing us about what`s next to do, answering every question before and after we moved in. ( so not the typical getting paid and disappeared agent. ...
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Comment on agent fees
We`ve been completely aware of the fees and found them acceptable.
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Nov 26,2018
Nov 26,2018
0
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I used the Lee branch to help secure a tenant for my property, they were extremely professional from start to finish & I couldn't be happier with my current tenants....
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Comment on agent fees
Good
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Mar 06,2018
Mar 06,2018
0
people found
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Jamie was Great throughout the process of buying our home. He always responded promptly and even chased up our solicitors for missing information. Really great service!...
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Comment on agent fees
We were buyers, therefore we did not pay fees.
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Nov 27,2017
Nov 27,2017
0
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We can't thank Jamie and the team at Peter James enough for getting our family into our new home! Jamie went above and beyond to ensure that everything went smoothly for our onward purchase. Communication was great throughout the whole process. He co-ordinated well with ...
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Nov 27,2017
Nov 27,2017
0
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We've been very impressed with Jamie. He was engaged with the process and keen to get a satisfactory outcome for both us as buyers as well as his clients as vendors. At the point of viewing he was professional, knowledgeable and showed reassuring expertise about ...
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Nov 23,2017
Nov 23,2017
0
people found
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I never thought I'd write a good review about an estate agent but Jamie went above and beyond to sell our property as well as following it through meticulously all the way to completion. He is definitely the most sincere and reliable agent I've ever ...
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Comment on agent fees
Negotiated a good fee.
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Nov 23,2017
Nov 23,2017
0
people found
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Just want to say a big thank you to Jamie for all his hard work - he's been involved in our property search right from the beginning over 6 months ago now. He's friendly and knows his stuff and I always felt like he was available ...
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Comment on agent fees
Purchasing
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Nov 20,2017
Nov 20,2017
0
people found
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Catherine was extremely helpful and polite. She went above and beyond for my husband and me and was always available to speak and answer every question we had. She found us a property that exceeded our expectations in a short space of time, what was ...
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Comment on agent fees
good
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Jan 16,2017
Jan 16,2017
2
people found
this helpful
this helpful
Pros: - Lee in-branch staff are good
- They're cheaper than the competition...
Cons - ...they're cheaper for a reason.
- Appalling/non existent levels of customer service, multiple phone calls and emails completely ignored on a routine basis by multiple members of staff
- ...
read full review
read full review
Comment on agent fees
Monthly and set up fees are lower than other firms. I was charged £60 for a smoke alarm test, which must have involved somebody pressing a couple of buttons for all of 5 seconds, this is probably par for the course though I imagine.
Was this helpful?
Yes
Yes
Mar 31, 2017
View all comments
(1)
We are sorry to hear that you are unhappy with the management service provided by Peter James. Having reviewed your file, your comments in respect of our customer service and knowledge of processes are absolutely unfounded. We have acted within our remit as your agent, in accordance with terms and conditions to which you signed your agreement. Regarding your claim to the deposit, no payment could be made, as the tenants were not in agreement. Due process was then followed, and your claim was ...
May 20,2015
May 20,2015
5
people found
this helpful
this helpful
We rented a property with Peter James for 6 years and back in 2009 the Property Manager was Michelle Burchell. The day we moved in we felt in total despair, my immediate response was to walk out, hand the keys back and say the deal was off. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:50 AM 28/09/2021 by Robin Philpot
