100% lettings valuation accuracy
75% lettings fee satisfaction
Jan 10,2017
Jan 10,2017
3
people found
this helpful
this helpful
Please Read: City Lets are BY FAR the worst company that I have had to deal with, so I urge you to read this review before signing up to become a landlord (or potential tenant).
From the original phone call to City Lets, they cannot be more helpful. Their Sales staff are 'on you' in a flash and they talk the talk with ease and do it extremely well. They tell you everything you want to hear and assure you that 'a house like this will be snapped up on no time' - someone will definitely be in within 2 to 4 weeks max. 4 months later after poor promotion of the property, my house finally got let. At this stage, I was already weary about their sales patter and promises....
It's a shame the company don't do 'professional' background checks on tenants. They mearly do financial checks and that's it! They don't speak to previous landlords, establish whether they will be suitable, or care if they smoke or have pets. They just want the money so they sign anyone up who's willing to show some interest.
Mid term checks are carried out 'when they feel like' - not after the period that they advertise and promise. No replies to emails or apologies as to why the basics are not carried once. You have to chase and chase and chase. Usually with no luck. Once they have you under their belt, that's it. They stop caring. They are in receipt of your management fees and that's all that matters as far as they're concerned.
City Lets lack of customer care and empathy are truly shocking. Most of the time, it takes them days to reply to such a simple query. Even when the tenant has issues that need resolving, let's just say they're not the quickest at getting anything resolved. First time resolutions do NOT exist at City Lets Liverpool.
City Lets decided to get a tenant in with financial difficulties, history of violence, abusive, someone who brawls with neighbours in the street, a family who smashed residents windows, steals from the property, smashed the house up with no disregard to anything other than themselves. All this could have easily been avoided with 'some' prior background checks on tenants.
After a tenant who carried out a moonlit flit without notifying this agency, don't expect to be looked after and helped with 'what happens next. They just don't care! 38 emails, 14 phone calls and even a personal trip into branch to try and get further support was proven pointless. 4 months it took to get a worthwhile update and finally get a returned deposit. Appalling, to say the least.
I spoke to the property ombudsman regarding this company who confirmed that they were clearly not acting in my best interests, I threatened them with legal action (after of course seeking prior advice) and you get the abusive Managing Director screaming at you and hanging up phone calls as he's too busy to speak to you and he feels like he is better than you. I was sadly just a statistic, in his lengthy list of complaints that he has to handle on a daily basis, as his team cannot get even the basic correct.
City Lets, let me assure you, are NOT the type of company that you want managing YOUR property. Think twice, and Stay clear of these utter cowboys. They will be on a national television show in the near future for their lack of legal know-how, professionalism and lack of customer care.
Thanks for reading.
From the original phone call to City Lets, they cannot be more helpful. Their Sales staff are 'on you' in a flash and they talk the talk with ease and do it extremely well. They tell you everything you want to hear and assure you that 'a house like this will be snapped up on no time' - someone will definitely be in within 2 to 4 weeks max. 4 months later after poor promotion of the property, my house finally got let. At this stage, I was already weary about their sales patter and promises....
It's a shame the company don't do 'professional' background checks on tenants. They mearly do financial checks and that's it! They don't speak to previous landlords, establish whether they will be suitable, or care if they smoke or have pets. They just want the money so they sign anyone up who's willing to show some interest.
Mid term checks are carried out 'when they feel like' - not after the period that they advertise and promise. No replies to emails or apologies as to why the basics are not carried once. You have to chase and chase and chase. Usually with no luck. Once they have you under their belt, that's it. They stop caring. They are in receipt of your management fees and that's all that matters as far as they're concerned.
City Lets lack of customer care and empathy are truly shocking. Most of the time, it takes them days to reply to such a simple query. Even when the tenant has issues that need resolving, let's just say they're not the quickest at getting anything resolved. First time resolutions do NOT exist at City Lets Liverpool.
City Lets decided to get a tenant in with financial difficulties, history of violence, abusive, someone who brawls with neighbours in the street, a family who smashed residents windows, steals from the property, smashed the house up with no disregard to anything other than themselves. All this could have easily been avoided with 'some' prior background checks on tenants.
After a tenant who carried out a moonlit flit without notifying this agency, don't expect to be looked after and helped with 'what happens next. They just don't care! 38 emails, 14 phone calls and even a personal trip into branch to try and get further support was proven pointless. 4 months it took to get a worthwhile update and finally get a returned deposit. Appalling, to say the least.
I spoke to the property ombudsman regarding this company who confirmed that they were clearly not acting in my best interests, I threatened them with legal action (after of course seeking prior advice) and you get the abusive Managing Director screaming at you and hanging up phone calls as he's too busy to speak to you and he feels like he is better than you. I was sadly just a statistic, in his lengthy list of complaints that he has to handle on a daily basis, as his team cannot get even the basic correct.
City Lets, let me assure you, are NOT the type of company that you want managing YOUR property. Think twice, and Stay clear of these utter cowboys. They will be on a national television show in the near future for their lack of legal know-how, professionalism and lack of customer care.
Thanks for reading.
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Average.
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Latest Reviews
22nd Dec 2017
reviewed by 'David'
21st Nov 2017
reviewed by 'Alan'
9th Nov 2017
reviewed by 'Jason'
11th Aug 2017
reviewed by 'Anonymous'
Opening Hours
Address
City Lets Liverpool
9 Sandy Road
Seaforth,Liverpool
Merseyside
L21 3TN
0151 928 0382 or 0151 523 6203
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 75% | £500 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 22,2017
Dec 22,2017
0
people found
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Claire was amazing from beginning to end. Professional, friendly and could not do any more. Topped off by getting us an amazing flat....
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Aug 15, 2018
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Absolutely disgusting from the min I moved into a property of theirs I was told jobs would be done broken promises for 2 and a half years all they want is your money they don't care where you live!!! I wouldn't house my dog with these ...
“Always sound, professional advice from this original, long-standing, independent agent.......”
Nov 21,2017
Nov 21,2017
0
people found
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this helpful
Always sound, professional advice from this original, long-standing, independent agent.
Led by John Bullock. the team can be relied on for sound, trustworthy help & advice for all your property needs....
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Comment on agent fees
Fees extremely competitive
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Nov 21,2017
Nov 21,2017
0
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Always professional with sound solid advice, I would be happy to recommend them to any of my friends without hesitation...
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Comment on agent fees
Good
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Nov 21,2017
Nov 21,2017
0
people found
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this helpful
City Lets Liverpool offer a friendly, professional and complete service with knowleable and competent management and staff.
I would have no hesitation whatsoever recommending City Lets and would use their services again....
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Comment on agent fees
Very competitive agent fees
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Nov 09,2017
Nov 09,2017
0
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Easy to deal and got my apartment rented fast after it being empty with another agent for far too long....
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Comment on agent fees
very good
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Yes
Aug 11,2017
Aug 11,2017
4
people found
this helpful
this helpful
Absolutely horrendous!! Totally incompetent!!
I was promised a rent rebate the day I moved in due to the property being uncleaned and needing empying. Numerous telephone calls and emails to them were ignored or I was fobbed off by her lies. Nine months later and ...
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Mar 01,2017
Mar 01,2017
4
people found
this helpful
this helpful
ABSOLUTELY AWFUL! *Rude and incompetent, she is refusing to give me my landlord's name and address WHICH IS ILLEGAL, I have lived in a flat in a state of disrepair for over 9 months and all she wants to do is ignore me and she wont ...
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Comment on agent fees
average
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Jan 23,2017
Jan 23,2017
0
people found
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this helpful
City Lets are ok by me - got me a paying tenant and dealt with all the legal stuff and kept me informed all the way....
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Comment on agent fees
Fair
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Jan 10,2017
Jan 10,2017
3
people found
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this helpful
Please Read: City Lets are BY FAR the worst company that I have had to deal with, so I urge you to read this review before signing up to become a landlord (or potential tenant).
From the original phone call to City Lets, they cannot ...
read full review
read full review
Comment on agent fees
Average.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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