100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 09,2017
Jan 09,2017
0
people found
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this helpful
Avoid this agency!! Have had an awful experience from beginning to end. Plus there is an awful, rude and ignorant team of people working in both the Stourbridge and brierley hill offices. Had to move into one of their properties due to personal reasons meaning I had very little time to find somewhere. They charged me extortionate referencing fees then told me they didn't actually carry out any of the referencing, they tried to charge contract renewal fees when I asked to continue my tenancy on a rolling contract which everyone knows is illegal! They never got back to me once when I had a problem at the flat or tried to contact them in any way - they will outright ignore you! Then when I moved out of the property they refused to do a check out in my presence yet have charged a fee for that too. AVOID AVOID AVOID! Lots of better agencies out there in the local area with nicer properties with a polite team of people working there.
Comment on agent fees
They try to charge you fees wherever they can, falsely advertise their services. I am currently in contact with the property ombudsman as a result of their false/lack of advertisement of fees so this will soon be resolved.
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Latest Reviews
15th Jan 2019
reviewed by 'Anonymous'
26th Mar 2018
reviewed by 'the2Jos'
25th Jul 2017
reviewed by 'Faye'
7th Feb 2017
reviewed by 'richardlardner'
9th Jan 2017
reviewed by 'Anonymous'
14th Oct 2015
reviewed by 'John'
Opening Hours
Address
Billingham Cooke
4 Hagley Road
Stourbridge
South Staffordshire
DY8 1PS
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 15,2019
Jan 15,2019
0
people found
this helpful
this helpful
Experience has been extremely poor, this company is the worst I have ever dealt with. The letting department has been awful from start to finish. With long term tenancies, this company will charge £120 every time you have to renew your tenancy, the new estate agents ...
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Comment on agent fees
Endless list of fees too much
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Jan 15, 2019
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(1)
Dear Anonymous Reviewer,
We are sorry to hear that in this instance we have not met the high standards of customer service that we aim to deliver to our tenants.
If you are a tenant of ours you will be aware that all tenant fees are advertised on our website, agreed and signed for by the tenant before any application to let a property is made, and then reconfirmed prior to signing the tenancy agreement.
We apologise if you do not feel we have been transparent enough.
We use a state ...
Mar 26,2018
Mar 26,2018
0
people found
this helpful
this helpful
We were very impressed with the service provided to us by Jeremy Rhead at Billingham Cooke. He is a trustworthy Estate Agent who is very knowledgable, supportive and helpful, no request was too much trouble! Communication was excellent from start to finish and he helped ...
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Jul 25,2017
Jul 25,2017
0
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Great service from start to finish. The photos were great, the advert went up straight away and the house sold in 4 days. The whole process was an easy and pleasant and communication was great. The fees were very reasonable. I would highly recommend this estate ...
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Comment on agent fees
the fees were very reasonable in comparison with the other agents in the locality.
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Feb 07,2017
Feb 07,2017
1
people found
this helpful
this helpful
Moved in with no shower. unable to use fridge or washing machine as faulty ones were hard wired in the wall. Spent £2000 recarpetting the house - told deposit to be released but took £75 for 'exit fee' as well as nearly £700 on relisting. Terrible - save ...
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Comment on agent fees
Terrible - their fees are extortionate. Charged for days we didn't even have keys to the house as well as being told incorrect info regarding our deposit being paid in full
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Jan 09,2017
Jan 09,2017
0
people found
this helpful
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Avoid this agency!! Have had an awful experience from beginning to end. Plus there is an awful, rude and ignorant team of people working in both the Stourbridge and brierley hill offices. Had to move into one of their properties due to personal reasons meaning ...
read full review
read full review
Comment on agent fees
They try to charge you fees wherever they can, falsely advertise their services. I am currently in contact with the property ombudsman as a result of their false/lack of advertisement of fees so this will soon be resolved.
Was this helpful?
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Yes
Jan 09, 2017
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(1)
Dear Anonymous Reviewer,
We are sorry to hear that you felt there were short comings in our service levels and to receive your review without the opportunity to discuss your matter.
We employ a team of friendly, experienced and qualified agents across our network of branches. I find it hard to accept that every team member across two of our branches has been 'rude and ignorant' towards you.
ALL tenants are referenced accordingly, prior to receiving an offer of formal tenancy. The due d ...
Oct 14,2015
Oct 14,2015
0
people found
this helpful
this helpful
Contacted the agent in relation to booking a viewing at one of their advertised properties. In doing so was advised that this property was on hold as instructed by the landlord whilst they hear back as the property could be given to an existing tenant. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are sorry to hear that you felt there were short comings in our service levels and to receive your review without the opportunity to discuss your matter.
We employ a team of friendly, experienced and qualified agents across our network of branches. I find it hard to accept that every team member across two of our branches has been 'rude and ignorant' towards you.
ALL tenants are referenced accordingly, prior to receiving an offer of formal tenancy. The due diligence is then confirmed to the landlord. Your claim that you were not referenced is simply not true.
To provide clarity and transparency, all fees are advertised at every branch, with every property listing and agreed in writing, signed off by every tenant prior to the commencement of any tenancy. Our fees are comparable to other letting agents in our area of operation.
We do not make a charge for a tenancy to become a statutory periodic tenancy, only for any pre-agreed administrative expenses.
We offer mutually convenient times for tenants to check out of a property where a tenant wishes to be present. If such a time cannot be agreed a check out is done at the next earliest available opportunity and findings reported to both landlord and tenant.
Letting in the region of 500 properties per annum and 1000's of properties over a period of 10 years we have never received the feedback you have provided above and request that anonymous contact me personally at [email protected] to discuss further if required.
Yours sincerely,
Matt Billingham
Director