“Entered my property to show someone around wh......”
1 Star Review
Sep 09,2021
By:
'Anna Mulcahy'
Sep 09,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE23
Lettings (as a Tenant)
Postcode: SE23
0
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Entered my property to show someone around when it was on the market using the keys. No warning given for viewing and didn't ring the bell Josh used the keys to enter the house which is illegal....
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“Roy Brooks successfully managed a smooth tran......”
5 Star Review
Feb 09,2021
By:
'Peckham Property Owner'
Feb 09,2021
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Landlord)
Postcode: SE15
2
people found
this helpful
Roy Brooks successfully managed a smooth transition between tenants when our previous tenants moved out of London. This was despite it being lockdown which added all sorts of complications. Our property manager Lewis has been invaluable. Whilst we have not been able to access the ...
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2
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5 Star Review
Oct 29,2018
By:
'Mike'
Oct 29,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE22
Sales (as a Vendor)
Postcode: SE22
0
people found
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I've never felt the need to recommend anyone - least of all an estate agent - but here we are.
From the moment Elaine gave me the honest down-to-earth valuation of our four-bed terrace, to the acceptance of the offer from one of three interested ...
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Comment on agent fees
It's a lot of cash, but the percentage was very good in relation to other agents & stacked up well against a local fixed fee company.
Worth paying it.
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“Our best rental service to date...”
5 Star Review
May 08,2018
By:
'Sarah'
May 08,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE22
Lettings (as a Tenant)
Postcode: SE22
0
people found
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Having rented across London for over 10 years, Roy Brooks have been our best service to date. Always responsive, helpful and willing to help. Highly recommend!...
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Comment on agent fees
The fees were very reasonable and only paid once, not every time that we renewed the tenancy.
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2 Star Review
Mar 29,2018
By:
'Mariel'
Mar 29,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE15
Lettings (as a Tenant)
Postcode: SE15
2
people found
this helpful
As part of the start of our tenancy, me and my housemate were passed around a host of characters, with different people having access to our address and names and phone numbers to book services at the new property. When we tried to confirm cleaning ...
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Comment on agent fees
I usually don't mind paying fees, but given the poor customer service here and general sense of chaos and confusion I've had working with Roy Brooks, I'm not entirely sure what I'm paying for.
2
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“TERRIBLE CUSTOMER SERVICE FOR PROSPECTIVE TENNANTSMyself and my partner had ......”
1 Star Review
Jan 16,2018
By:
'Allie.Saunders'
Jan 16,2018
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SE22
Lettings (Prospective customer)
Postcode: SE22
2
people found
this helpful
TERRIBLE CUSTOMER SERVICE FOR PROSPECTIVE TENNANTS
Myself and my partner had arranged to view a flat let by Roy Brooks - and to our knowledge, at the earliest convenience, as we were pretty sure we wanted to put an offer in.
We were allocated a ...
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Comment on agent fees
Agency fees are average for London
2
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“Kelly has a wonderful relaxed manor about her that you ......”
5 Star Review
Jan 24,2017
By:
'Pete'
Jan 24,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Landlord)
Postcode: SE15
0
people found
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Kelly has a wonderful relaxed manor about her that you sometimes wonder if anything is happening... but she always manages to sort out excellent tenants for me. Lewis is so on the ball and they make a good team. I have no hesitation in recommending ...
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Comment on agent fees
Compares with and better some of their rivals
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“Absolutely amazing service! Everyone in the office is wonderfully efficient ......”
5 Star Review
Jan 06,2017
By:
'Mona'
Jan 06,2017
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: SE14
Lettings (as a Tenant)
Rent PCM: £725
Postcode: SE14
0
people found
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Absolutely amazing service! Everyone in the office is wonderfully efficient and helped me secure a flat in 24 hours! I viewed the property on one day and had the keys to it by the next. I was even lucky enough to have agency fees overlooked as ...
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Comment on agent fees
Good
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“Kelly and Stacy are very helpful and friendly. Lewis is ......”
5 Star Review
Jan 05,2017
By:
'Rachel'
Jan 05,2017
Services: Lettings (as a Landlord)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: SE14
Lettings (as a Landlord)
Rent PCM: £1700
Postcode: SE14
0
people found
this helpful
Kelly and Stacy are very helpful and friendly. Lewis is very knowledgeable and helpful (didn't meet him face to face). Both Kelly and Lewis were often available outside office hours to answer queries. They found a tenant within a week, which is great....
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Comment on agent fees
Very reasonable fees.
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“Great service, Stacy was knowledgable and efficient. Wallace was especially ......”
5 Star Review
Dec 23,2016
By:
'dawn'
Dec 23,2016
Services: Sales (as a Vendor)
Sold price: £462500
Would you recommend?: Yes
Postcode: SE22
Sales (as a Vendor)
Sold price: £462500
Postcode: SE22
0
people found
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Great service, Stacy was knowledgable and efficient. Wallace was especially good at calming my frazzeled nerves and became the voice of reason in this for me quite stressful process. Would definately recommend between them they made our dream of a home by the sea come ...
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Comment on agent fees
fees were reasonable
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“Kelly provide me excellent service in finding tenant for my ......”
5 Star Review
Oct 23,2016
By:
'Mansoor'
Oct 23,2016
Services: Lettings (as a Landlord)
Rent PCM: £1
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Landlord)
Rent PCM: £1
Postcode: SE15
0
people found
this helpful
Kelly provide me excellent service in finding tenant for my new shop, she know the current value of the property as well as rental value.
She equally Treat tenant and Landlord and look after there commercial interests...
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Comment on agent fees
Good
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“I am so glad you were my team for selling ......”
5 Star Review
Oct 11,2016
By:
'Debbie'
Oct 11,2016
Services: Sales (as a Vendor)
Sold price: £275000
Would you recommend?: Yes
Postcode: SE15
Sales (as a Vendor)
Sold price: £275000
Postcode: SE15
0
people found
this helpful
I am so glad you were my team for selling my flat in Nunhead. Professional and efficient in all areas, you got Mena good price and a quick sale at Brexit time. I was very impressed and have already sung your.praises to friends. Thank ...
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Comment on agent fees
Fixed fee was great for me and RB worked hard for it.
0
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“Kelly was a consummate professional, picking up after a bad ......”
5 Star Review
Oct 06,2016
By:
'Cat'
Oct 06,2016
Services: Lettings (as a Landlord)
Rent PCM: £2500
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Landlord)
Rent PCM: £2500
Postcode: SE15
0
people found
this helpful
Kelly was a consummate professional, picking up after a bad experience with another agent. She got our house let out to a nice group of people - in 1 viewing less than 24 hours after the proeprty went on the market - and everything has gone smoothly ...
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0
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“The team at Roy Brooks, worked well together to ensure ......”
4 Star Review
Sep 19,2016
By:
'Kate'
Sep 19,2016
Services: Sales (as a Vendor)
Sold price: £835000
Would you recommend?: Yes
Postcode: SE15
Sales (as a Vendor)
Sold price: £835000
Postcode: SE15
0
people found
this helpful
The team at Roy Brooks, worked well together to ensure I got potential buyers through my door and to make sure that my sale proceeded smoothly; I am very grateful for their honest, no nonsense approach and support...
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0
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“I have been very impressed with the service received as ......”
5 Star Review
Sep 14,2016
By:
'Katie'
Sep 14,2016
Services: Lettings (as a Tenant)
Rent PCM: £2750
Would you recommend?: Yes
Postcode: SE5
Lettings (as a Tenant)
Rent PCM: £2750
Postcode: SE5
0
people found
this helpful
I have been very impressed with the service received as potential tenants/guarantors - we have been dealt with respectfully, efficiently and in a very friendly but professional manner. The whole process was managed within the time frames, allowing landlord and tenants to complete the ...
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“I sold my house in Peckham at a difficult time ......”
5 Star Review
Sep 12,2016
By:
'Cordelia'
Sep 12,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE15
Sales (as a Vendor)
Postcode: SE15
0
people found
this helpful
I sold my house in Peckham at a difficult time - just after the Brexit referendum. Extensive negotiations were necessary with my buyer and all the other parties involved in the chain we were in. It was delicate and stressful but James Edmonds assisted by ...
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Comment on agent fees
Reasonable
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“During our tenancy we found Lewis to be highly efficient ......”
5 Star Review
May 26,2016
By:
'Dan'
May 26,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE23
Lettings (as a Tenant)
Postcode: SE23
0
people found
this helpful
During our tenancy we found Lewis to be highly efficient and always quick to respond to our questions and help with any property issues.
We would have no hesitation in recommending Roy Brooks....
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Comment on agent fees
All good!
0
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“Have had the most dealings with Toni who has been ......”
5 Star Review
May 16,2016
By:
'Totally'
May 16,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SE14
Lettings (as a Landlord)
Postcode: SE14
0
people found
this helpful
Have had the most dealings with Toni who has been a total star in organising the clearance of my sons flat. Kelly also although do not know how to put in the 2 names!! Thank you both!
I am totally delighted with the service received from ...
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0
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“Lewis was the property manager for our rented property. Throughout ......”
5 Star Review
May 11,2016
By:
'rebecca'
May 11,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Tenant)
Postcode: SE15
0
people found
this helpful
Lewis was the property manager for our rented property. Throughout our tenancy I found Lewis to be highly professional, quick to respond to any questions or queries we had with the property. We unfortunately had a few issues with the property and Lewis was quick ...
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Comment on agent fees
N/A
0
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“Kelly @Roy Brooks made renting our current home an extremely ......”
5 Star Review
May 10,2016
By:
'Simon'
May 10,2016
Services: Lettings (as a Tenant)
Rent PCM: £2100
Would you recommend?: Yes
Postcode: SE23
Lettings (as a Tenant)
Rent PCM: £2100
Postcode: SE23
0
people found
this helpful
Kelly @Roy Brooks made renting our current home an extremely easy and pleasurable experience. She understood our needs and provided us with full information. Additional to this Kelly was always quick to respond to any questions we had, day and evening. We felt very well ...
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Comment on agent fees
Extremely good
0
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“Both Kelly and Toni were an absolute dream to work ......”
5 Star Review
May 03,2016
By:
'Liz'
May 03,2016
Services: Lettings (as a Tenant)
Rent PCM: £2300
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Tenant)
Rent PCM: £2300
Postcode: SE15
0
people found
this helpful
Both Kelly and Toni were an absolute dream to work with when we were finding a place to rent. Although the time was stressful (due to the short amount of time to find a place and our specific requirements), the girls were able to find ...
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Comment on agent fees
Very good and competitive
0
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“It has been a really good experience dealing with Kelly ......”
5 Star Review
Apr 27,2016
By:
'T59'
Apr 27,2016
Services: Lettings (as a Landlord)
Rent PCM: £2300
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Landlord)
Rent PCM: £2300
Postcode: SE15
0
people found
this helpful
It has been a really good experience dealing with Kelly Walsh at Roy Brooks to let out our property. Kelly is informative and very knowledgable about the local area. Kelly and Toni found us great tenants who are a fantastic match within 24 hours for the ...
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Comment on agent fees
Fees are fair.
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“Toni was great in helping us find a suitable rental ......”
5 Star Review
Mar 07,2016
By:
'SA'
Mar 07,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE22
Lettings (as a Tenant)
Postcode: SE22
0
people found
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Toni was great in helping us find a suitable rental property. She was not pushy in the slightest and contacted us immediately with any updates. She liaised quickly between us and the landlord making moving house as stressful as possible. Thanks Toni!...
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0
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“Roy Brooks have managed my property for some years. They ......”
5 Star Review
Dec 03,2015
By:
'Landlord'
Dec 03,2015
Services: Lettings (as a Landlord)
Rent PCM: £2300
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Landlord)
Rent PCM: £2300
Postcode: SE15
0
people found
this helpful
Roy Brooks have managed my property for some years. They are now (2015) a very professional organisation. Lewis Gordon as property manager is always on top of what needs doing and is responsive to landlords and to tenants needs. In Autumn 2015, I had to find new ...
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0
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“Roy Brooks were instrumental in helping us secure our dream ......”
5 Star Review
Aug 27,2015
By:
'The'
Aug 27,2015
Services: Sales (as a Buyer)
Sold price: £850000
Would you recommend?: Yes
Postcode: SE15
Sales (as a Buyer)
Sold price: £850000
Postcode: SE15
0
people found
this helpful
Roy Brooks were instrumental in helping us secure our dream home - this involved some speedy manoeuvring and us putting our house on the market to sell in order to get 'under offer' on another. With the house we were dreaming to buy having been ...
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0
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“How refreshing it was to find a Lettings agent who ......”
5 Star Review
Mar 04,2015
By:
'Neil'
Mar 04,2015
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: SE15
0
people found
this helpful
How refreshing it was to find a Lettings agent who was knowledgable, friendly and professional. Having rented for almost 10 years in London, with my fair share of bad experiences, I was really happy to have found a property through Roy Brooks.
From the very first ...
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Comment on agent fees
Within reason and lower than many of the other local agents.
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“Everyone at Roy Brooks is extremely friendly and helpful. This ......”
5 Star Review
Mar 04,2015
By:
'Anna'
Mar 04,2015
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: SE15
0
people found
this helpful
Everyone at Roy Brooks is extremely friendly and helpful. This is my first time letting and it has been surprisingly stress-free!
There have been no hidden fees, no nasty surprises and everything is running smoothly.
Roy Brooks found me great tenants very quickly....
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Comment on agent fees
10% per month fully managed. No other fees.
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“Roy Brooks have provided us with a professional and supportive ......”
5 Star Review
Mar 02,2015
By:
'James'
Mar 02,2015
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: Yes
Postcode: SE15
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: SE15
0
people found
this helpful
Roy Brooks have provided us with a professional and supportive service from our initial viewing through to the move-in date and beyond. As we have recently moved into a refurbished flat, there were a few inevitable snagging issues that required attention. Having notified Roy Brooks, ...
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“As we were letting our flat for the first time, ......”
5 Star Review
Feb 13,2015
By:
'J&J'
Feb 13,2015
Services: Lettings (as a Landlord)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: SE22
Lettings (as a Landlord)
Rent PCM: £1000
Postcode: SE22
0
people found
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As we were letting our flat for the first time, we were hoping to get an agent who was enthusiastic about the flat, knew what they were doing, and would find us a tenant quickly.
Kelly, at Roy Brooks, was knowledgeable, assured and was on ...
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“I rented a property in South East London through Roy ......”
1 Star Review
Jan 28,2015
By:
'Katie'
Jan 28,2015
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: SE15
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: SE15
4
people found
this helpful
I rented a property in South East London through Roy Brooks with two friends in August 2014. We were initially happy with the service we received when finding the property but unfortunately the experience of being property managed by Roy Brooks ended up causing us extreme ...
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people found
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