0% lettings valuation accuracy
50% lettings fee satisfaction
Jan 04,2017
Jan 04,2017
1
people found
this helpful
this helpful
We used Angus Roberts to rent a flat in Leeds whilst relocating. Overall we found them to be excellent - very good communication via both email and phone and the app/website for reporting faults is particularly excellent. They handover the flats in a very clean state, and therefore expect them back as such. This does require a reasonable amount of work at the end of the tenancy or for you to pay for a professional clean, but perfectly reasonable considering we chose to rent from them as the flat was in such good condition to start with. We had to end our tenancy early and they were very understanding and supportive and have helped find a new tenant very quickly, which has been a great help. The only reason for not giving 5* is I feel some of the fees are rather high compared to other agents we have dealt with over the years, but with the new government laws on agents fees, this will be negated to a point in the future - so a future 5* agent.
Comment on agent fees
Fees are quite high compared to others in the Leeds area, but could be a lot more when compared to London etc and they do have good customer service.
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Latest Reviews
10th Jun 2017
reviewed by 'Michelle'
9th Jan 2017
reviewed by 'Kate'
4th Jan 2017
reviewed by 'ahsat'
5th Dec 2012
reviewed by 'ben'
Opening Hours
Address
Angus Roberts
31 The Grove
Ilkley
West Yorkshire
LS299NA
01943 811 32
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £695 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 10,2017
Jun 10,2017
4
people found
this helpful
this helpful
We have sold our house and are looking for a large rental property. We have just asked to view a large rental property from the IIkley branch and were told we were not allowed to view it as we had not exchanged contracts yet and ...
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Jan 09,2017
Jan 09,2017
3
people found
this helpful
this helpful
We've rented a total of six properties in the UK and have always had our bond returned. An agent named David Waterhouse walked through the property with us upon vacating and he said it needed a 'light cleaning'. I said it was absurd and asked ...
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Comment on agent fees
We were well overcharged for a 'light cleaning' but there's no one to complain to - it's sometimes best just to be rid of them.
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Jan 04,2017
Jan 04,2017
1
people found
this helpful
this helpful
We used Angus Roberts to rent a flat in Leeds whilst relocating. Overall we found them to be excellent - very good communication via both email and phone and the app/website for reporting faults is particularly excellent. They handover the flats in a very ...
read full review
read full review
Comment on agent fees
Fees are quite high compared to others in the Leeds area, but could be a lot more when compared to London etc and they do have good customer service.
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Dec 05,2012
Dec 05,2012
5
people found
this helpful
this helpful
we used them to rent a house from and we have had no end of problems the damp in the property is terrible and there comment has been "well it was ok before you moved in" and they have advised to fix the problem they ...
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What agent could do to change your mind?
the agents have time and time again failed to call me back i have called them over 20 times and they have called me back twice. i have advised them i have had medical issues due to the damp and they have stopped respondingAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
