I respectfully refer the poster to my previous reply to his comments. No need for me to expand too much more on the original reply. Save to say my time is best utilised in serving my existing customer base, letting property and property management. Not trawling sites for negative reviews. This ex disgruntled client obviously feels he knows best about my business and the way in which I run my office (having never met me). I do not intend to entertain his spurious claims further as I'm happy my point has been made and good record speaks for itself. I do thank him for taking the time to offer his review and comments but my position remains unchanged.

Please note, no further reply will be made on this thread.

Huseyin Nasif
Managing Director
Belvoir - Stortford

It is not surprising to see that Mr Nasif has taken 4 months to respond to my feedback on here as it took him a while to respond to our original dissatisfaction last year.
The agent/staff were told from the offset (by phone) that due to work demands that we could not easily correspond by telephone and therefore replied to emails when the internet allowed us to. We manage many properties and it is easier to remember what has been agreed, discussed, etc, if it is in writing, especially as we are not always able to take notes for telephone conversations when we are in the middle of working out in the field. I don't find that 'curious' as Mr Nasif said he did. In some ways we are glad that we did not correspond by telephone as we have evidence in writing of the poor service and the rudeness received in emails from Mr. Nasif at Belvoir Bishop's Stortford. We have evidence that not a single email was ignored/not replied to as Mr Nasif had said. We also have evidence in writing for the many email replies that we sent to our tenant. Admittedly, the tenant was the type that seems to contact frequently and we did manage him in this respect. However, Mr Nasif took it upon himself to believe that the tenant was telling the truth when he said he had not heard from us. Emails and some phone records say otherwise on many occasions but we admit we did not respond 8-10 times a day as the tenant would have liked us to do. Mr Nasif took it upon himself to entertain the tenants constant badgering and requests. As we said to Mr Nasif before, we cannot be held responsible for the relationship indulged between himself and the tenant.
This is the first we have heard that the new tenants pulled out due to personal tragedy! We were told that the tenant decided that he no longer liked the property, which was confirmed by the inventory clerk.
We are not in the habit of trying to discredit people and really would prefer to spend our time otherwise. We felt strongly that others should be able to read feed back before they decided on using this agents service. We have since heard of other 'disgruntled' landlords of Mr Nasif but of course people must weigh up the feedback and make their own decisions.

Whilst I'm always open to constructive criticism, keen to learn from any genuine mistakes and offer a solution of remedy. It is also, important to note, how very difficult a small agent, such as I, would find it if a disgruntled client, totally misrepresented the situation to their benefit, with the sole intent on causing harm to my reputation. This despite several attempts to help said client at no cost to themselves and in fact at my financial loss.

This gentleman, asked for a let only service and of course we were happy to help. He already had a tenant living in the property and he had been asked to vacate. This tenant was informed by his landlord / our client that we were dealing with the re-letting and tenant find only process. The outgoing tenant called our office number multiple times throughout the working week and weekends, with queries on his impending time to vacate. He had no previous history with ourselves and so we referred him back to his landlord / our client, who was fully managing his own property. The tenant returned stating that his landlord would not engage, reply to any emails or voicemail messages and did not engage with him at all.

Wanting to help, I communicated between the landlord's tenant and the landlord himself out of professional courtesy to both. This I might add, despite never having dealt with the landlord previously and at no cost to him at all. Many man hours were taken up in dealing with and counseling the outgoing tenant. We were concerned at how much of our operational time he was taking up, but we felt it was discourteous and unfair to not offer any help, as he had no idea on how lettings worked.

The tenant's landlord / our client, made only one phone call to my office, to instruct us verbally only. Since then, all communication was by email only as he would never pick up the phone. Most emails in relation to his tenant, were ignored and so this caused the business loss revenue, in operational time dealing with his checkout (not our tenant remember!), something the landlord was legally and morally obliged to have done.

I did find it curious why the landlord did not engage by phone and only replied by email only when it suited him, yet still refusing to engage with his outgoing tenant personally. One of the points of contention, was that we were not given a proper checkout date for the existing tenant. Worse still, the existing tenant had no firm date confirmed either. An example at how not to manage a property for all budding landlords out there. If this gentleman really was an agent in a previous time, it is absolutely no surprise to me why he decided to give up! He was extremely lucky that we did as much work for him as we did, all without the meter ticking and all with the intention of creating good relations.

My integrity is second to none. I would rather focus my efforts on serving best my existing and new client base, on an expanding portfolio. Landlords and tenants who appreciate my honesty, fairness and professionalism. It is very easy to write a negative review to discredit a business, even when the said reviewer is in the wrong from the outset. I would invite this ex client to visit my office where I can evidence my reply to his review and further more speak to his previous tenant, who would corroborate my version of events. I dare say he would not be able to substantiate his own claim, but his review will remain no doubt.

Incidentally, our new prospective tenant did not proceed with the let owing to a personal tragedy. Whilst I acknowledge that this was an unexpected development, I find it very difficult to understand how I could forcibly make him proceed under such circumstances. As any decent agent would do, I contacted the landlord as soon as I had found out. No surprise my phone call was not picked up so a voicemail left, followed up with a detailed email. No reply by the landlord by phone, instead a delayed response by email, with clear intent to orchestrate an end to our engagement.

We refunded any fees owed to the tenant, minus costings for administration and referencing procedures. Such was our eagerness to act honestly and with integrity. Furthermore, I decided not to pursue the reviewer for any costings, for providing a checkout and exit service for his outgoing tenant, despite the business suffering loss of time and money.

I have no difficulty in holding my hands up, digging deep and admitting mistakes. We are all human after all! Honesty is such an important and fundamental part of running a successful business. I have that in abundance and go out of my way to please. There will always be those who mistake my good intentions for weakness. And attempt to manipulate and misrepresent my good position. This is an unsavory fact of life, but I'm happy to say that my business and I will continue to serve our loyal (growing) client base, with the fantastic level of service, they are entitled too.

Huseyin Nasif
Managing Director
Belvoir - Stortford