Surelet
Carmarthen, SA31
1.4/5, 9 reviews
11% recommended
100% lettings valuation accuracy
40% lettings fee satisfaction

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“Being new to the rental market, I decided to use ......”

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Dec 29,2016
Minithumbup
By: 'Fay'
Dec 29,2016
0 people found
this helpful
Being new to the rental market, I decided to use an agent to let my property. I'm very glad I chose Surelet Carmarthen. Helpful, flexible, professional, and mindful of my wishes in the type of tenant I wanted. Nothing was too much trouble, and every phone call to their office was answered where possible, and where it wasn't, say, due to busy periods, was always followed up with a callback. I was so impressed with their overall professionalism that I didn't hesitate in contacting them again when my tenant moved, and once again, they provided me with a fantastic service, finding me my second tenant, who, yet again fitted my criteria perfectly, in a very short time period. Young, dynamic, and thoroughly professional. I would recommend Sure let Carmarthen without hesitation.
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You get what you pay for
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Latest Reviews

View all Reviews 9
6th Oct 2021
reviewed by 'A'
“Took inflated deposit, didn't protect it for 5 long years, had several opportunity to do so,failed to repair property, was ......”
2nd Apr 2020
reviewed by 'Keith'
“If I could put minus stars i certainly would. AVOID AVOID AVOID!!! Locked in a DPS-Deposit return dispute with these ......”
16th Nov 2019
reviewed by 'Adrian'
“They told us we could use all of the double length garage and it was the only reason we took ......”
22nd Oct 2019
reviewed by 'Gareth'
“Extremely unprofessional, won't answer the phone or return calls, keep saying things will be done 'tomorrow' and never get done. ......”
22nd Oct 2018
reviewed by 'Unfairly'
“Endless problems, the house was barely fit to live in (the plumbing in the toilet was so badly done it ......”
13th Mar 2018
reviewed by 'tenant'
“This agent cheated me on the deposit money! Always postponed the return of my deposit each time I asked for ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Surelet
23 Pensarn Road
Carmarthen
Carmarthenshire
SA31 2BS
01267 240081

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 40% £375 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 7 0 0 0 1 0 0
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Took inflated deposit, didn't protect it for the entire tenancy....”

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Oct 06,2021
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Holly
By: 'A'
Oct 06,2021
2 people found
this helpful
Took inflated deposit, didn't protect it for 5 long years, had several opportunity to do so,failed to repair property, was continuously rude and disrespectful. A vile bully of a man to deal with, Rhodri Davies feels he is above everyone else, a failed businessman with ...
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“If I could put minus stars i certainly would.......”

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Apr 02,2020
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Holly
By: 'Keith'
Apr 02,2020
0 people found
this helpful
If I could put minus stars i certainly would. AVOID AVOID AVOID!!! Locked in a DPS-Deposit return dispute with these very unprofessional individuals. Hopeless with property maintenance issues "tomorrow" and "I will get back to you" are their favourite words. 2 years worth of unbelievably bad ...
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“They told us we could use all of the double l......”

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Nov 16,2019
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rhys
By: 'Adrian'
Nov 16,2019
4 people found
this helpful
They told us we could use all of the double length garage and it was the only reason we took it ,day of moving in the garage was locked with the owners stuff in ,after confronting surelet they denied everything . They also took extra deposit ...
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“Extremely unprofessional, won't answer the ph......”

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Oct 22,2019
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By: 'Gareth'
Oct 22,2019
1 people found
this helpful
Extremely unprofessional, won't answer the phone or return calls, keep saying things will be done 'tomorrow' and never get done. Luckily we were buying from them so didn't need to pay them. Consistently poor so at least they were consistent with something....
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“Will never use this company again...”

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Oct 22,2018
Minithumbdown
By: 'Unfairly'
Oct 22,2018
6 people found
this helpful
Endless problems, the house was barely fit to live in (the plumbing in the toilet was so badly done it was blocking over and over because of the way the pipes had been put in, but the agents claimed it was "our fault" and "they ...
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“This agent cheated me on the deposit money! Always postponed ......”

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Mar 13,2018
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rhys
By: 'tenant'
Mar 13,2018
8 people found
this helpful
This agent cheated me on the deposit money! Always postponed the return of my deposit each time I asked for it. I have initiated a complaint process to recover my money now....
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“Being new to the rental market, I decided to use ......”

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Dec 29,2016
Minithumbup
By: 'Fay'
Dec 29,2016
0 people found
this helpful
Being new to the rental market, I decided to use an agent to let my property. I'm very glad I chose Surelet Carmarthen. Helpful, flexible, professional, and mindful of my wishes in the type of tenant I wanted. Nothing was too much trouble, and every ...
read full review
Comment on agent fees
You get what you pay for
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“Terrible service- moved into a room in a house in ......”

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Nov 25,2016
Minithumbdown
By: 'New'
Nov 25,2016
15 people found
this helpful
Terrible service- moved into a room in a house in carmarthen - in the viewing I told them there was not a fridge - they hadn't noticed this!! I was assured one would be provided by early the following week. I also pointed out minor ...
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“This letting agent was used by our landlord in conjunction ......”

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Apr 07,2014
Minithumbdown
By: 'Scott'
Apr 07,2014
28 people found
this helpful
This letting agent was used by our landlord in conjunction with our recent tenancy. We looked for a cost effective property that we wouldn't struggle to pay rent and bills however after des coding to rent this property off Surelet we discovered the many fees ...
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What agent could do to change your mind?
Better communication Reasonable admin and inspection fees Not take photographs on inspection Do not ask inappropriate questions about how often you clean the property when the property is clearly in excellent condition. Chase landlords when fixtures are broken and remnants are willing to replace items at own cost. Resolve damp issues and chase landlord when no response has been gained especially when there is a newborn baby in the property. If passing on deposit information give correct details
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Surelet, Carmarthen SA31 2BS



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