Venmore Management
City Centre liverpool, Liverpool, L2
1.9/5, 28 reviews
21% recommended
100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
39% lettings fee satisfaction

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“If I could, my rate would be 0.We moved into ......”

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Dec 23,2016
Minithumbdown
By: 'Lafa'
Dec 23,2016
0 people found
this helpful
If I could, my rate would be 0.
We moved into the flat, everything dirty, the fridge full of mould , the bathtub stuck (4 months to fix it and is still blocked), 10 days without shower because it was broken and nobody came, some of the bulbs not working and I could continue complaining about how awful they work and of course all the deposit for them and was the same with the previous tenant. Scammers.
Comment on agent fees
The Fees are so expensive, you have to oay every single month to have a flat where nothing is working. They told us we could move on a date, we trust them and we had a lot of inconveniences from them to move on the date we spoke at the beginning before sign the tenancy agreement.
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By: Eve Sussex
Jan 03, 2017
Good afternoon,

I'm really sorry to hear you had a bad experience with us. We always endeavour to get any problems resolved Asap and have implemented out new online repairs reporting system where you can report any repairs to our dedicated repair team. I do apologise your shower was not fixed sooner, if you wish for me to look into this matter further please call me on 0151 236 4400

Kind regards
Eve Sussex
Venmores customer Care representative

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Latest Reviews

View all Reviews 28
3rd Apr 2020
reviewed by 'Ri'
“The SidingsProperty was let without any cleaning done whatsoever. Rubbish and other junk was left behind by the previous owner ......”
10th Mar 2020
reviewed by 'natalie'
“Venmore estate agency has zero customer service skills and don't care ... I had to go to the shop to book ......”
18th Sep 2019
reviewed by 'lucy'
“They deserve to be shut down. We paid our holding fee in May and moved in in September. Despite this 3......”
21st Aug 2019
reviewed by 'Lauren'
“To give this company 1 star is generous. There is not enough space to detail exactly what I went through with ......”
7th May 2019
reviewed by 'Venmores='
“Was a good tenant over 2yrs upon leaving the property I left it to a very high standard to only ......”
6th Aug 2018
reviewed by 'donata'
“I would score them 0 as the experience with the agency has been a nightmare.Once they take initial payments they ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Venmore Management
Imperial Buildings, 9 Dale Street
Liverpool
Merseyside
L2 2SH
0151 236 4400

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £135,000 £135,000
Lettings 33% 39% £450 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 3 19 1 0 0 0 2 1
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Allerton, L1
City Centre liverpool, L2

“Liars and fraudsters, avoid by all means...”

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Apr 03,2020
Minithumbdown
By: 'Ri'
Apr 03,2020
1 people found
this helpful
The Sidings Property was let without any cleaning done whatsoever. Rubbish and other junk was left behind by the previous owner - including carpets full of hair and grim in the bathroom, kitchen etc. During the viewing they swear that cleaners are due to com ...
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“Venmore estate agency has zero customer servi......”

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Mar 10,2020
Minithumbdown
By: 'natalie'
Mar 10,2020
2 people found
this helpful
Venmore estate agency has zero customer service skills and don't care ... I had to go to the shop to book appointment to view a house I wanted to see as no one would respond to my voice messages , emails or calls. After booking my appointment ...
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“They deserve to be shut down. We paid our ho......”

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Sep 18,2019
Minithumbdown
By: 'lucy'
Sep 18,2019
3 people found
this helpful
They deserve to be shut down. We paid our holding fee in May and moved in in September. Despite this 3-4 months of time to check the apartment , we arrived to a place with soaking wet floors , as the boiler was leaking at an alarming ...
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“To give this company 1 star is generous. Ther......”

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Aug 21,2019
Minithumbdown
By: 'Lauren'
Aug 21,2019
2 people found
this helpful
To give this company 1 star is generous. There is not enough space to detail exactly what I went through with them, but I caution all not to rent through them. The house I was living in fell into disrepair, and the first contractors they used ...
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“Dishonest...”

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May 07,2019
Minithumbdown
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Tracy
By: 'Venmores='
May 07,2019
5 people found
this helpful
Was a good tenant over 2yrs upon leaving the property I left it to a very high standard to only have my post stolen! I was given excuse after excuse and palmed off over arranging to collect post even given different offices to collect from ...
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Comment on agent fees
Disgusting
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By: John
Jul 09, 2019
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What were admin fees exactly? Can't find them anywhere on the net ...

“Nightmare agency...”

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Aug 06,2018
Minithumbdown
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Jennifer
By: 'donata'
Aug 06,2018
6 people found
this helpful
I would score them 0 as the experience with the agency has been a nightmare. Once they take initial payments they disappear. There is not communication tenant-agency-landlord. The tenant had to contact us directly because the agency was unreachable. They did not required an electricity certificate,...
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Comment on agent fees
bad
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“The service from Jamie was above and beyond in helping ......”

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Mar 14,2018
Minithumbdown
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Jen
By: 'Lorraine'
Mar 14,2018
1 people found
this helpful
The service from Jamie was above and beyond in helping me find a property to purchase! I had fully intended to rent out my property with Venmores based on the excellent service but the agent I purchased from found me a tenant very quickly so ...
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“Flat filthy when I moved in. Took a week to ......”

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Nov 10,2017
Minithumbdown
By: 'Angry'
Nov 10,2017
12 people found
this helpful
Flat filthy when I moved in. Took a week to clean it. Chest of drawers broken. Requested replacement - they supplied one half the size. Been in the flat one month and have sent more than 90 emails to try to get a variety of other ...
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“Hi I could see the bad reviews already was going ......”

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Oct 31,2017
Minithumbdown
By: 'DR'
Oct 31,2017
5 people found
this helpful
Hi I could see the bad reviews already was going to say If I could read them before I contracted through them, No email reply until keep sending and sending, ignoring issues for 2 month and more...really dreadful, its may first experience that is the ...
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“We were really disappointed with Venmores.Arranged flat viewing, agent ......”

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Oct 19,2017
Minithumbdown
By: 'Crosby'
Oct 19,2017
5 people found
this helpful
We were really disappointed with Venmores. Arranged flat viewing, agent knew that I was travelling approx. 20 miles. They sent me an SMS around 40 minutes before the viewing and told me that it would not go ahead if I did not reply immediately. As I was ...
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Comment on agent fees
Expensive - competitors are cheaper.
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“If I could give them 0 stars I really would. We ......”

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Sep 03,2017
Minithumbdown
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Ellie
By: 'F&J'
Sep 03,2017
6 people found
this helpful
If I could give them 0 stars I really would. We rented our property from Ball & Percival in Southport with whom we had no problems with, but these lot of thieving, evil, lying trolls were the ones that robbed us of over half of our deposit ...
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“I wouldn't even give it one star. They are unprofessional, ......”

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Aug 17,2017
Minithumbdown
By: 'A'
Aug 17,2017
3 people found
this helpful
I wouldn't even give it one star. They are unprofessional, rude and lazy as letting agents. They take weeks to reply, constantly ignore emails and don't seem to know how to do their job properly. It took 8 months to sign a tenancy agreement, 5 months to ...
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“Whatever you do, not not rent from Venmore. Like us, ......”

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Aug 16,2017
Minithumbdown
By: 'ScrewVenmore'
Aug 16,2017
2 people found
this helpful
Whatever you do, not not rent from Venmore. Like us, you will live as good clean tenants and, like us, Venmore will not do anything for you and then try to screw you for yet more money when you leave with inaccurate and pathetic claims ...
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Comment on agent fees
Agent's fees are plucked out of the air on a whim.
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“I would like to highly recommend Venmore Management for services ......”

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Mar 10,2017
Minithumbup
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Loraine
By: 'Penelope'
Mar 10,2017
2 people found
this helpful
I would like to highly recommend Venmore Management for services above and beyond the call of duty. Mrs Loraine Craig has been particularly helpful when I needed it the most. Venmore Management has been my rental agent for my home in Liverpool since 1997. I have ...
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Comment on agent fees
The fees are quite reasonable
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“I think my relationship was difficult for Venmores as I ......”

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Jan 25,2017
Minithumbup
By: 'JGN'
Jan 25,2017
1 people found
this helpful
I think my relationship was difficult for Venmores as I was brother to their client (deceased). He was owner of a property who had contracted Venmores for their property management. Initial contact was with Lynsey Blackburn who seemed to work well. A security deposit held ...
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Comment on agent fees
Fair
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By: Eve Sussex
Jan 26, 2017
View all comments (1)
Good Morning, Thank you for your feedback. You make some really constructive points, that I will certainly be looking into. We always appreciate feedback, especially if it means we can learn and move forward as a company. If you wish to discuss any of these points further please do email me on [email protected] Kind Regards Eve Sussex ...

“Reported to Venmore Maintenance team that my extractor fan fuse ......”

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Jan 18,2017
Minithumbup
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Rob
By: 'KM93'
Jan 18,2017
0 people found
this helpful
Reported to Venmore Maintenance team that my extractor fan fuse had blown, my washing machine door was locked and would not open and the seal on my shower had gone. I reported all the issues on the same day and Rob kept me in the ...
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Comment on agent fees
Similar to other agents.
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By: Eve Sussex
Jan 18, 2017
View all comments (1)
Hi, Thank you for leaving us such a great review! We hope you don't have any other issues throughout your tenancy! Kind Regards Eve ...

“I've rented from Venmore for four months at One Park ......”

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Jan 17,2017
Minithumbup
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Darren
By: 'Victoria'
Jan 17,2017
0 people found
this helpful
I've rented from Venmore for four months at One Park West. Huge thanks to Darren on Saturday night, I rang the emergency line at 8pm as I had lost my keys, ten minutes later Darren rang me back and said he would drive to the ...
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Comment on agent fees
Fair and certainly cheaper than some of the other city agents.
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By: Eve Sussex
Jan 18, 2017
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Thank you for leaving your review! We really appreciate your feedback and we hope you enjoy the rest of your tenancy with us. ...

“I can only agree with the other reviews on this ......”

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Jan 05,2017
Minithumbdown
By: 'Mark'
Jan 05,2017
3 people found
this helpful
I can only agree with the other reviews on this site and do not recommend using Venmore. The office is very poorly run with phone calls and emails not answered. Any repairs that are reported are ignored and you will have to fight to get ...
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Comment on agent fees
There is a administrative fee that is charged when renewing tenancy. This would be reasonable if the admin from this agent was any good. I was not sent any documentation regarding my tenancy as they didn't bother to send it out until a month later after I had to enquire where it was.
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By: Eve Sussex
Jan 09, 2017
View all comments (1)
Good Morning, I am sorry to hear you didn't have a great experience with us. In answer to your points raised regarding reporting repairs, we do have a dedicated repairs team, and online reporting repairs system, so we can get the correct person out to fix any maintenance issues asap for our tenants. We have also restructured our property management team recently to improve our quality of service, which has improved the way the way we manage tenancy renewals. If you wish to discuss any of ...

“If I could, my rate would be 0.We moved into ......”

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Dec 23,2016
Minithumbdown
By: 'Lafa'
Dec 23,2016
0 people found
this helpful
If I could, my rate would be 0. We moved into the flat, everything dirty, the fridge full of mould , the bathtub stuck (4 months to fix it and is still blocked), 10 days without shower because it was broken and nobody came, some of the bulbs not ...
read full review
Comment on agent fees
The Fees are so expensive, you have to oay every single month to have a flat where nothing is working. They told us we could move on a date, we trust them and we had a lot of inconveniences from them to move on the date we spoke at the beginning before sign the tenancy agreement.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Eve Sussex
Jan 03, 2017
View all comments (1)
Good afternoon, I'm really sorry to hear you had a bad experience with us. We always endeavour to get any problems resolved Asap and have implemented out new online repairs reporting system where you can report any repairs to our dedicated repair team. I do apologise your shower was not fixed sooner, if you wish for me to look into this matter further please call me on 0151 236 4400 Kind regards Eve Sussex Venmores customer Care representative ...

“Absolute disgrace of an agency. Moved in in June with ......”

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Nov 18,2016
Minithumbdown
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Rob
By: 'cs7'
Nov 18,2016
2 people found
this helpful
Absolute disgrace of an agency. Moved in in June with a broken shower, the issue still hasn't been resolved after countless phone calls. No one seems bothered in that office and phone calls are rarely answered. Paying through the roof for rent and I don't ...
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Comment on agent fees
750 a month not including bills
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“If i could rate 0* i would! From the start service ......”

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Sep 06,2016
Minithumbdown
By: 'Kfran94'
Sep 06,2016
1 people found
this helpful
If i could rate 0* i would! From the start service has been absolutely horrendous. Nearly being left on the street the day before moving due to staff neglegence. One moving in repairs to be done were reported yet over 2 months later im still waiting, having ...
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Comment on agent fees
Bad.
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“Simply terrible experience at every point of contact once the ......”

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Sep 04,2016
Minithumbdown
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Jennifer
By: 'lukeliverpool'
Sep 04,2016
2 people found
this helpful
Simply terrible experience at every point of contact once the tenancy had started. They don't appear to want to do anything for their money. They never reply to emails, they never return phone calls, they completely failed to provide the legal advice requested by both ...
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Comment on agent fees
They would be reasonable if they actually did their job.
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“As with most letting agents these days, it is all ......”

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Aug 03,2016
Minithumbdown
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sarah
By: 'Astounded'
Aug 03,2016
3 people found
this helpful
As with most letting agents these days, it is all about profit & they simply do not employ enough staff, or the right staff, & I speak from experience, having worked for a letting agent myself. Venmore does not have much of a clue about the checking ...
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What agent could do to change your mind?
Amongst the most expensive in the industry.
Attached Filesnbsp;
Comment on agent fees
Amongst the most expensive in the industry.
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By: Sarah Brown
Aug 03, 2016
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We are concerned to hear about your feedback, please contact us so we have an opportunity to resolve the problem for you ...

“Don't even bother renting from them. Absolute disgrace. If i ......”

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Dec 14,2015
Minithumbdown
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Jennifer
By: 'Erin'
Dec 14,2015
5 people found
this helpful
Don't even bother renting from them. Absolute disgrace. If i could rate lower than 1 star I would. Basically me and my boyfriend book a viewing in with a woman called Jennifer Peake and so we show up just on time and this other bloke appears. ...
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“My granddaughter rented from venmores. Would not recommend them. Beware ......”

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Nov 28,2015
Minithumbdown
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sarah
By: 'lesley'
Nov 28,2015
5 people found
this helpful
My granddaughter rented from venmores. Would not recommend them. Beware when you leave property you will fight to get your deposit back from them and any credit on your rent account. they are very slow at attending to repairs. Their customer service is awful especially ...
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“I have rented properties through Venmore for 3 years now. I ......”

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Apr 23,2015
Minithumbup
By: 'Abernethy1'
Apr 23,2015
0 people found
this helpful
I have rented properties through Venmore for 3 years now. I have always found their service to be excellent. telephones are answered within a few rings, I am kept updated about repairs too. my property is regularly checked. I have moved twice with Venmore due to ...
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“I am a landlord who rents my properties through Venmore, ......”

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Apr 23,2015
Minithumbup
By: 'Mike'
Apr 23,2015
2 people found
this helpful
I am a landlord who rents my properties through Venmore, I have used their service for the last 8 years. the service provided by the lettings and property management team is second to none. The property is rented out promptly and efficiently, any maintenance issues are ...
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“I would not recommend these at all because they do ......”

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Apr 10,2015
Minithumbdown
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sarah
By: 'Had'
Apr 10,2015
6 people found
this helpful
I would not recommend these at all because they do not act with integrity. I do not believe they are professional in the slightest and would not understand or appreciate respect! Go elsewhere seriously!...
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By: Venmore
Apr 23, 2015
View all comments (1)
Please contact us on 0151 2361166 to discuss the nature of your problem. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Venmore Management, Liverpool L2 2SH



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