West Ealing, London, W13
3.6/5, 24 reviews
67% recommended
91% lettings valuation accuracy
76% lettings fee satisfaction

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“Awful service. Blaise was extremely rude and argumentative. I felt ......”

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Dec 18,2016
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Blaise
By: 'goa'
Dec 18,2016
39 people found
this helpful
Awful service. Blaise was extremely rude and argumentative. I felt she just bullied me into agreeing with the tenancy. When I complained to management, they didn't address it.
Their rental management service is terrible. They get the wrong contractors for the job, use expensive contractors, miscommunicate often, don't have any follow up. I constantly have to follow up on them to make sure things get done. They don't give you proper advice either.
Comment on agent fees
Extortionate and unfair terms.
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By: Marilyn
Dec 19, 2016
Dear Sir/Madam,

I am really sorry to hear that you have been unhappy with the service provided by our West Ealing Office.

If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.

I look forward to hearing from you.

Marilyn Head of Customer Relations

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Latest Reviews

View all Reviews 24
14th Jan 2021
reviewed by 'Rad'
“Daniel in the West Ealing branch is friendly and gave excellent customer service. He was kind and helpful organising my ......”
25th Jun 2018
reviewed by 'Eleblitz'
“Viewed a property, Liked it. Called ealing office on sat afternoon after the viewing. No answer and been redirected to ......”
20th Mar 2018
reviewed by 'I.nastasia'
“Great agency,we manege to find a new place to rent in a couple of days.staff was very friendly ......”
19th Jan 2018
reviewed by 'Mark'
“As a tenant Kim has dealt with any issues related to our tenancy in a timely manner and always responds ......”
22nd Dec 2017
reviewed by 'Jerome'
“I find Kim Coxhill discourteous and difficult to work with as my property manager. In my experience over the last 2 ......”
20th Nov 2017
reviewed by 'Mrs.'
“I always find the Dexters staff well informed, and nothing seems too much trouble. Kim Coxhill is cheerful, efficient and ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
42 The Broadway
Ealing,London
Greater London
W13 0SU
020 8840 8080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 91% 76% £800 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 3 3 0 0 0 0 2 3
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“Daniel in the West Ealing branch is friendly and gave ......”

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Jan 14,2021
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Daniel
By: 'Rad'
Jan 14,2021
0 people found
this helpful
Daniel in the West Ealing branch is friendly and gave excellent customer service. He was kind and helpful organising my rental. He liaised with the landlord, explained about the documentation, confirned and clarified information, etc. I would recommend him and his team...
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By: Sarah Tranter
Jan 22, 2021
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Dear Rad, Thank you for leaving our Ealing office a five star review and I will make sure Daniel is aware of your kind comments. Kind regards, Sarah Tranter ...

“Never again, very disappointed...”

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Jun 25,2018
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By: 'Eleblitz'
Jun 25,2018
11 people found
this helpful
Viewed a property, Liked it. Called ealing office on sat afternoon after the viewing. No answer and been redirected to head office. The lady at the head office says "I'll leave a message for you". We send an email as well to make sure they ...
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By: Marilyn
Jul 02, 2018
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Dear Sir/Madam, Thank you for your feedback, however I am very sorry to read that you have been unhappy regarding our West Ealing office. I have passed your comments onto the Lettings Manager, Daniel, who has advised me that he will be in contact with you regarding this matter. Once again, I would like to thank you for bringing this to our attention and if you have any further queries, please do not hesitate to contact me at [email protected]. Yours sincerely Marilyn ...

“Promt and fast...”

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Mar 20,2018
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By: 'I.nastasia'
Mar 20,2018
0 people found
this helpful
Great agency,we manege to find a new place to rent in a couple of days.staff was very friendly and professional and making a comparison between others agencies for me is the best. I will recommend the agency to everyone who will have to ...
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Comment on agent fees
Good
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By: Marilyn
Mar 27, 2018
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Dear I Nastasia, Thank you very much for your great review regarding our West Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“As a tenant Kim has dealt with any issues related ......”

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Jan 19,2018
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Kim
By: 'Mark'
Jan 19,2018
0 people found
this helpful
As a tenant Kim has dealt with any issues related to our tenancy in a timely manner and always responds in a friendly and professional way....
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By: Marilyn
Feb 12, 2018
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Dear Mark, Thank you very much for your great review regarding our West Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I find Kim Coxhill discourteous and difficult to work with ......”

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Dec 22,2017
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Kim
By: 'Jerome'
Dec 22,2017
38 people found
this helpful
I find Kim Coxhill discourteous and difficult to work with as my property manager. In my experience over the last 2 years whenever an issue arises with my tenant or property, there is an unnecessary delay in getting the matter resolved. Her attitude both on the ...
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Comment on agent fees
Based on the actual service I receive from Kim Coxhill, I would consider the fee extortionate, since she barely does anything useful to justify her fee
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By: Alison Mansell
Apr 15, 2018
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Kim Coxhill is a vile excuse for a human being. She bullyied us during vacation period of our tenancy. To say she is unprofessional is an understatement. She has no people skills. Vile woman ...

“I always find the Dexters staff well informed, and nothing ......”

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Nov 20,2017
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Kim
By: 'Mrs.'
Nov 20,2017
0 people found
this helpful
I always find the Dexters staff well informed, and nothing seems too much trouble. Kim Coxhill is cheerful, efficient and equally good at dealing with tenants as well as the landlord. I would recommend the West Ealing office and Kim to anyone....
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Comment on agent fees
Very fair
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“I always find the Dexters staff well informed, and nothing ......”

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Nov 20,2017
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Kim
By: 'Mrs.'
Nov 20,2017
0 people found
this helpful
I always find the Dexters staff well informed, and nothing seems too much trouble. Kim Coxhill is cheerful, efficient and equally good at dealing with tenants as well as the landlord. I would recommend the West Ealing office and Kim to anyone....
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Comment on agent fees
Very fair
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By: Marilyn
Dec 07, 2017
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Dear Camilla, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Excellent estate agent.I've been going to several estate agents, ......”

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Oct 27,2017
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By: 'Rachel'
Oct 27,2017
0 people found
this helpful
Excellent estate agent. I've been going to several estate agents, this is the best one. Danial is a very friendly and professional staff. Keep update and very fast finding tenants. Highly recommended....
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Comment on agent fees
Average agent’s fees but good service. It worths the money
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By: Marilyn
Nov 07, 2017
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Dear Rachel, I am writing to say thank you for your kind comments about the service you received from our West Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Dexters, West Ealing have been renting out my flats for 4 ......”

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Aug 15,2017
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Jourdain
By: 'Barry'
Aug 15,2017
1 people found
this helpful
Dexters, West Ealing have been renting out my flats for 4 years. I have found there service excellent and professional. I would like to thank Jourdain and Daniel and the staff at the West Ealing branch for the help they have given me....
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Comment on agent fees
Good
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By: Marilyn
Aug 16, 2017
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Dear Barry, Thank you very much for your great review regarding our West Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I use Dexters to manage my property which is tenanted ......”

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Aug 09,2017
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Kim
By: 'Ali'
Aug 09,2017
2 people found
this helpful
I use Dexters to manage my property which is tenanted and they have been excellent in handling any issues or queries raised by myself or the tenants. Kim Coxhill has been my main contact who looks after my account and she has been excellent in ...
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By: Marilyn
Aug 10, 2017
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Dear Ali, I am writing to say thank you for your kind comments about the service you received from our West Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Daniel was helpful over the phone and email and quick ......”

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Jul 13,2017
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Daniel
By: 'Chelsea'
Jul 13,2017
1 people found
this helpful
Daniel was helpful over the phone and email and quick to get tenants into the flat and get all the admin sorted. Upon meeting him, very polite and happy to help. The tenants, however, moved in mid renovation and there were some communication issues between ...
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Comment on agent fees
Average. There were extra fee's I didn't know about but they are once off so it's ok...
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By: Marilyn
Jul 14, 2017
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Dear Chelsea, I am writing to say thank you for your kind comments about the service you received from our West Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Kim looks after my property in Acton and has done ......”

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Jun 30,2017
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Kim
By: 'Nic'
Jun 30,2017
0 people found
this helpful
Kim looks after my property in Acton and has done so for 2 years. I have nothing but good things to say about her. Any issue from the tenant is dealt with swiftly, any email or call from me is replied to and action is taken ...
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Comment on agent fees
Fees are competitive with over Agents
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By: Marilyn
Jul 03, 2017
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Dear Nic, Thank you for your review regarding your experience with our West Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Daisy has been managing one of my properties for several ......”

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Jun 22,2017
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Daisy
By: 'Dec'
Jun 22,2017
0 people found
this helpful
Daisy has been managing one of my properties for several years now. I always find her polite, professional and efficient and she has done an excellent job in managing, making my life easier as a land lord....
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Comment on agent fees
In line with the norm. Fees can, of course, always be improved
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By: Marilyn
Jun 23, 2017
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Dear Dec, Thank you for your review regarding your experience with our West Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I have had my flat in Chiswick with Dexters for ......”

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Jun 20,2017
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Daisy
By: 'Scott'
Jun 20,2017
0 people found
this helpful
I have had my flat in Chiswick with Dexters for over 3 years now first with Lauren as my property manager and now with Daisy looking after the property. Prior to moving to them I had 2 nightmare years with Foxtons at Chiswick. Unable to resolve anything ...
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Comment on agent fees
The fees charged are competitive and worth every penny!
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By: Marilyn
Jun 23, 2017
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Dear Scott, Thank you for your review regarding your experience with our West Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Really excellent service. Took the stress out of the job ......”

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Jun 19,2017
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Daniel
By: 'BG'
Jun 19,2017
0 people found
this helpful
Really excellent service. Took the stress out of the job and sorted things out properly. Very grateful. Thank you. Would highly recommend you....
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Comment on agent fees
Excellent
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“Have used Dexters to fulfil the task of finding tenants ......”

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Jun 15,2017
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Jourdain
By: 'Tim'
Jun 15,2017
0 people found
this helpful
Have used Dexters to fulfil the task of finding tenants on two occasions. On both occasions they have successfully found great tenants, first of which extended their contract on 2 occasions and the second signed for a long tenancy. Would recommend their services to anyone looking ...
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By: Marilyn
Jun 19, 2017
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Dear Tim, We are delighted to read that our West Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“What a pathetic bunch of people. They would set you ......”

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Apr 12,2017
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By: 'A'
Apr 12,2017
29 people found
this helpful
What a pathetic bunch of people. They would set you up with any landlord as long as they make their share and then leave you with him. They won't care to respond to your queries if you had issues with the landlord or with the ...
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Comment on agent fees
They are the worst, only thinking about money, never thinking about people. I am not sure if they hire humans anymore.
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By: Marilyn
Apr 13, 2017
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Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Awful service. Blaise was extremely rude and argumentative. I felt ......”

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Dec 18,2016
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Blaise
By: 'goa'
Dec 18,2016
39 people found
this helpful
Awful service. Blaise was extremely rude and argumentative. I felt she just bullied me into agreeing with the tenancy. When I complained to management, they didn't address it. Their rental management service is terrible. They get the wrong contractors for the job, use expensive contractors, ...
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Comment on agent fees
Extortionate and unfair terms.
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By: Marilyn
Dec 19, 2016
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Dear Sir/Madam, I am really sorry to hear that you have been unhappy with the service provided by our West Ealing Office. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn Head of Customer Relations ...

“Dexters happily took the deposit for the offer which we ......”

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Jun 10,2015
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Ruchika
By: 'Snic'
Jun 10,2015
116 people found
this helpful
Dexters happily took the deposit for the offer which we put on a house to let, made us fill in many after many of forms and then after all this effort we were then told that we did not have the house due to the ...
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What agent could do to change your mind?
Fees were very large the holding deposit was ‚£700 and every other lettings agency holding deposit was around ‚£450 + lower.
Attached Filesnbsp;
Comment on agent fees
Fees were very large the holding deposit was ‚£700 and every other lettings agency holding deposit was around ‚£450 + lower.
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By: Marilyn
Aug 10, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our West Ealing branch. I am part of the Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I am a landlady of 20 years experience and Dexters are ......”

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Jul 04,2014
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By: 'Atrocious!'
Jul 04,2014
190 people found
this helpful
I am a landlady of 20 years experience and Dexters are without doubt the worst estate agent I have dealt with. The other negative reviews on this site reflect my dealings with Dexters. Firstly, they took a holding deposit from the tenants yet continued to show ...
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By: Marilyn
Aug 04, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our West Ealing branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“We've used Dexters Ealing Broadway and now Dexters West Ealing ......”

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Nov 25,2013
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Simon
By: 'Mark'
Nov 25,2013
0 people found
this helpful
We've used Dexters Ealing Broadway and now Dexters West Ealing for 7 years as our sole agent for letting our properties and finding us quality tenants. All the team are friendly, truthful and professional and are well trained. I have recommended Dexters to my friends....
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“Top marks for service from Dexters! Friendly, helpful and efficient ......”

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Nov 19,2013
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Blaise
By: 'Marie,'
Nov 19,2013
1 people found
this helpful
Top marks for service from Dexters! Friendly, helpful and efficient staff, they managed to shift my 1 bedroom apartment in less than a week for a good rental price. Very happy with their management of the property too, they have been looking after the place for ...
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By: Marilyn
Aug 10, 2015
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Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Where to begin. First dealt with Ealing Broadway branch and ......”

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Jun 11,2013
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By: 'you'
Jun 11,2013
84 people found
this helpful
Where to begin. First dealt with Ealing Broadway branch and got terrible customer service from one of the part-timers on a Saturday. He was extremely rude and unprofessional, throwing insults at me and calling me rude. After writing to their customer service email, I got ...
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“Everything about our dealings with Dexters has been appalling. We ......”

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Sep 28,2012
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By: 'lettingsagentsarehell'
Sep 28,2012
80 people found
this helpful
Everything about our dealings with Dexters has been appalling. We are glad to be leaving. From when we first put the holding deposit down, when the woman who was dealing with us told us there wasn't actually a working shower in the property just as ...
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By: Louise
Oct 04, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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