Hera Management Services
Billericay, CM12
1.2/5, 17 reviews
6% recommended
100% lettings valuation accuracy
29% lettings fee satisfaction

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“Could not be worse. Don't care about residents safety. Drug ......”

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Dec 16,2016
Minithumbdown
By: 'Furiousresident'
Dec 16,2016
3 people found
this helpful
Could not be worse. Don't care about residents safety. Drug deals on the roof, access into block by anyone, doors broken and fitted the wrong way round so you press a button to enter and need a fob to exit!!!!! Absolute sick joke. Try to tell residents the broken doors which allow access to drug dealers and youths who defecate in our stairwells are fit for purpose. Anyone can access our block. Hera just condescend and do not care about anything except money money money money money. Everything is an expense to us - we even have to pay for the security guards they put onsite when they were finally scared into action by our awful exposé of them on social media.
Comment on agent fees
Appalling
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Latest Reviews

View all Reviews 17
24th Nov 2023
reviewed by 'romfordflat'
“Absolutely the worst company I’ve ever dealt with. Nothing but problems for 9 years...”
24th Nov 2023
reviewed by 'The60YearOldColonel'
“If I could award zero stars I would. This organisation is sloppy and unprofessional. They have no 'lessons learnt' culture ......”
6th Jun 2021
reviewed by 'Lisa'
“Hera Management Services haven't paid the British Gas Bills for over a year in our apartment block. The latest bill ......”
11th Jan 2021
reviewed by 'Linda'
“Hera have been our management company for the last 5 years. They have taken our money without living up to their ......”
19th Nov 2020
reviewed by 'Lynn'
“This company needs to be taken to court by all the residents that pay them for services they don’t ......”
12th Sep 2020
reviewed by 'Phil'
“Only gave one star because I cannot give zero (or minus stars) Hera are a group of money obsessed buffoons ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Hera Management Services
Pilgrim House, 127-129 High Street
Billericay
Essex
CM12 9XY
0845 683 8812

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 29% £1,250 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 4 0 0 0 0 0 12
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“Absolutely the worst company I’ve ever dealt ......”

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Nov 24,2023
Minithumbdown
By: 'romfordflat'
Nov 24,2023
0 people found
this helpful
Absolutely the worst company I’ve ever dealt with. Nothing but problems for 9 years...
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“If I could award zero stars I would. This org......”

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Nov 24,2023
Minithumbdown
By: 'The60YearOldColonel'
Nov 24,2023
0 people found
this helpful
If I could award zero stars I would. This organisation is sloppy and unprofessional. They have no 'lessons learnt' culture meaning the same mistakes are repeated over and over again. Service charges increase every year with diminished returns in terms of service delivery. They care ...
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“Hera Management Services haven't paid the Bri......”

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Jun 06,2021
Minithumbdown
By: 'Lisa'
Jun 06,2021
2 people found
this helpful
Hera Management Services haven't paid the British Gas Bills for over a year in our apartment block. The latest bill was threatening debt collectors. I am worried about the repercussions of this but Hera are ignoring e-mails from myself and other worried residents. Avoid at ...
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“Don’t touch them with a barge pole....”

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Jan 11,2021
Minithumbdown
By: 'Linda'
Jan 11,2021
2 people found
this helpful
Hera have been our management company for the last 5 years. They have taken our money without living up to their contractual duties. They stone wall you. Try to put the blame on everyone else, promise to deal with problems & do nothing. They refuse to rectify ...
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“This company needs to be taken to court by al......”

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Nov 19,2020
Minithumbdown
By: 'Lynn'
Nov 19,2020
4 people found
this helpful
This company needs to be taken to court by all the residents that pay them for services they don’t do. We should all get together and employ a solicitor....
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“Only gave one star because I cannot give zero......”

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Sep 12,2020
Minithumbdown
By: 'Phil'
Sep 12,2020
1 people found
this helpful
Only gave one star because I cannot give zero (or minus stars) Hera are a group of money obsessed buffoons who I wouldn’t trust to maintain a Wendy house never mind a block of apartments. Been having problems with the outside drains for months ...
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“Fantastic Service...”

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May 02,2019
Minithumbup
By: 'YY'
May 02,2019
0 people found
this helpful
Hera were so efficient and customer focused throughout my business with them. They kept me informed and up to date with each step of the process and responded to my every query. I would very much happily used them again for my referencing needs. Highly ...
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“Stay away from Hera Management...”

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Jul 31,2018
Minithumbdown
By: 'Cathedral'
Jul 31,2018
3 people found
this helpful
They are looking only after money. If would be possible to give it to them -10 STARS I will be very happy. Very very poor customer services. I don't have words to describe that company....
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“0 (Zero) Star.Stay away from them. They are a bunch ......”

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Jan 26,2018
Minithumbdown
By: 'Resident'
Jan 26,2018
4 people found
this helpful
0 (Zero) Star. Stay away from them. They are a bunch of incompetent people. I don't know how this company is still surviving? They can't get small things done. Our apartment lift is broken from a long time and it breaks regularly, even after several requests ...
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“It's astonishing that this company is still running. Their parent ......”

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Jan 12,2018
Minithumbdown
By: 'blahblahjome'
Jan 12,2018
4 people found
this helpful
It's astonishing that this company is still running. Their parent company, Swan New Homes, builds the properties then assigns Hera to manage them. Swan bailed Hera out for half a million pounds last year, so i guess it's not just our money they're terrible with; ...
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Comment on agent fees
Not worth it. You could pay for a concierge in other buildings for the price we pay!
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“If I could go back I would have just found ......”

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May 27,2017
Minithumbdown
By: 'Liam'
May 27,2017
6 people found
this helpful
If I could go back I would have just found another property. If you're reading this and wondering whether to go ahead with these people I strongly suggest looking elsewhere....
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“Hera Management is a pathetic excuse for a management services ......”

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Dec 23,2016
Minithumbdown
By: 'Lydia'
Dec 23,2016
6 people found
this helpful
Hera Management is a pathetic excuse for a management services firm; a company which perfectly encapsulates a complete failing of and disregard for corporate governance combined with a breathtakingly incompetent staff. They have continually ignored reasonable requests from residents on issues of safety where they ...
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Comment on agent fees
Extortionate for very little in return. What makes it worse is that their accountant seems to have a very bad grasp on figures and is continually revising amounts owed.
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“I live in a block managed by Hera Management Services ......”

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Dec 23,2016
Minithumbdown
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Clive
By: 'Elena'
Dec 23,2016
4 people found
this helpful
I live in a block managed by Hera Management Services and built by Swan. It is not secure because the car park shutters are often out of order, because the doors from the car park into the building are fitted the wrong way round (everyone ...
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“I bought my home two years ago from Swan and ......”

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Dec 16,2016
Minithumbdown
By: 'Resident'
Dec 16,2016
4 people found
this helpful
I bought my home two years ago from Swan and was very excited to move in. Little did I know that Hera was going to completely neglect its responsibilities of providing paying residents with safe and secure properties. They are rude, unprofessional, never provide straight ...
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“Could not be worse. Don't care about residents safety. Drug ......”

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Dec 16,2016
Minithumbdown
By: 'Furiousresident'
Dec 16,2016
3 people found
this helpful
Could not be worse. Don't care about residents safety. Drug deals on the roof, access into block by anyone, doors broken and fitted the wrong way round so you press a button to enter and need a fob to exit!!!!! Absolute sick joke. Try to ...
read full review
Comment on agent fees
Appalling
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“Avoid. Avoid. Avoid. Avoid.Hera Management Services Limited care only ......”

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Nov 02,2016
Minithumbdown
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Clive
By: 'UpsetAndAngry'
Nov 02,2016
5 people found
this helpful
Avoid. Avoid. Avoid. Avoid. Hera Management Services Limited care only about getting paid. They do not care about residents, they do not care about safety, they do not care about providing the service they agreed to or promise. We have issues with security, we have ...
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Comment on agent fees
Terrible value for money, far too expensive.
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“I would like to give you my experience of how ......”

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Sep 30,2016
Minithumbdown
By: 'Resident'
Sep 30,2016
5 people found
this helpful
I would like to give you my experience of how the Hera Management and EnerG Switch have treated me in my experience of getting the heat interface unit of my flat repaired. I live in one of the flats in Streamlight Tower in Tower Hamlets ...
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Comment on agent fees
Building has no facilities like gym/garden other than 2 lifts and 12 hour concierge and they still manage to charge almost £200 per month for this in service charge.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Hera Management Services, Billericay CM12 9XY



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