“Shocking, as we were first time buyers I think Abdul ......”
1 Star Review
Dec 16,2016
By:
'First'
Dec 16,2016
Branch: London, 16 Church Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: E12
Branch: London, 16 Church Street
Sales (as a Buyer)
Postcode: E12
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Shocking, as we were first time buyers I think Abdul felt we were easy meat. Firstly he informed me that my offer would be looked at more favourably if I used their Mortgage adviser and solicitor.
When i enquired with their mortgage adviser, he offered me a rate, when i asked for written confirmation of the rate he said ' I cant put the rate in an email because the market is susceptible to fluctuations so it may change'.
When I raised this with the agent they informed me this is standard practice. After doing a simple google search i found out that this practice goes against regulations. From that point onward I demanded that they communicate with me via email only. They were very unhappy about this but agreed in the end.
Then later in the process they called me to say that the buyer had been in to their office threatening to pull out of the process because the mortgage offer letter was taking too long. I rushed around trying to obtain what they needed (which took me out of my day)
When I dug a little deeper our solicitor was still waiting on information from the seller!!!
I highly doubt that this conversation between the seller and the agent actually took place.
If you can avoid them I would, hopefully this review will put an end to their highly dubious practices.
Comment on agent fees
couldn't comment on the fees as I was a buyer not a seller
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