Spicerhaart
Contact Centre Colchester, Colchester, CO3
1/5, 15 reviews
0% recommended
100% lettings valuation accuracy
25% lettings fee satisfaction

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“In the time that we rented from Haart we were ......”

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Dec 15,2016
Minithumbdown
By: 'LT24'
Dec 15,2016
7 people found
this helpful
In the time that we rented from Haart we were subjected to the worst customer service we ever experienced. Our requests for maintenance were systematically ignored, delayed or handled by incompetent contractors chosen by Haart.

Because of its (true) reputation for not paying their contractors on time, reputable trade people refuse to deal with Haart. The results: 3 weeks without heating in February because Haart couldn't find 3 plumbers wiling to quote for the work and the landlord insisting on getting 3 quotes.

Haart have not once returned a phone call : you call the call centre and never manage to speak to the person you need to speak to. You leave a message and NEVER get a call back. This can last for months.

Our last adventure, a kitchen cupboard door collapsing on our heads. 3 months later we were still waiting for Haart to arrange a repair.

Landlords do not get a better service, their calls are also ignored and Haart consistently hide their incompetence by blaming repair delays on the landlords.
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Latest Reviews

View all Reviews 15
27th Jan 2023
reviewed by 'Paul'
“After being told at the beginning how great they were and put landlords first and make sure landlords are happy ......”
7th Sep 2021
reviewed by 'Michael Watson'
“Avoid Avoid AvoidFrom the awful woman in the fishponds office, the virtually non existent maintenance company to the false accusations ......”
1st Oct 2020
reviewed by 'ina'
“Worse customer service. They take your details and no1 gets back to you. When you call, they even put the ......”
22nd Jul 2020
reviewed by 'Laurence'
“I implore you not to use Haarts letting unless you want the worst service available on the market and to ......”
4th Feb 2020
reviewed by 'Nicholas'
“Terrible customer service, constantly delieverOn none of are issues with the property and always having to reminder them how to ......”
7th Jul 2019
reviewed by 'Kevin'
“If you're thinking of using HAART estate agency, then based on my experience, I would suggest you seriously think again.......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Spicerhaart
Colwyn House Sheepen Place
Colchester
Essex
CO3 3LD
01206 765 599

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 25% £475 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 6 0 7 0 0 0 1 0 1
Areas covered
Services offered
  • Sales
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  • Block Management
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  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Colchester, CO3
Contact Centre Colchester, CO3
Corporate Sales, FY4
CO3
Sutton, SM1

“Don't respond to emails. Don't give deposit to landlord for non payment of rent...”

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Jan 27,2023
Minithumbdown
By: 'Paul'
Jan 27,2023
1 people found
this helpful
After being told at the beginning how great they were and put landlords first and make sure landlords are happy blah blah blah, they just refuse to answer emails. Tenants left without paying a month, now they will not reply to any emails asking for ...
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“Avoid Avoid AvoidFrom the awful woman in the......”

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Sep 07,2021
Minithumbdown
By: 'Michael Watson'
Sep 07,2021
1 people found
this helpful
Avoid Avoid Avoid From the awful woman in the fishponds office, the virtually non existent maintenance company to the false accusations of damages to which there were no refund of deposit this rental was dreadful. Door handle falls off, water comes through the ceiling, guess ...
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“Worse customer service. They take your detail......”

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Oct 01,2020
Minithumbdown
By: 'ina'
Oct 01,2020
1 people found
this helpful
Worse customer service. They take your details and no1 gets back to you. When you call, they even put the phone down. Avoid at all costs...
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“I implore you not to use Haarts letting unles......”

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Jul 22,2020
Minithumbdown
By: 'Laurence'
Jul 22,2020
4 people found
this helpful
I implore you not to use Haarts letting unless you want the worst service available on the market and to incur expenses over and above the rent you receive. In 7 years I have paid £12,000 for their full management service. This is a non existent myth. ...
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“Terrible customer service, constantly delieve......”

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Feb 04,2020
Minithumbdown
By: 'Nicholas'
Feb 04,2020
0 people found
this helpful
Terrible customer service, constantly deliever On none of are issues with the property and always having to reminder them how to do there job as they seem to constantly getting things wrong and wasting a lot of paper on sending us information we already know....
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“Exercise Great Caution...”

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Jul 07,2019
Minithumbdown
By: 'Kevin'
Jul 07,2019
4 people found
this helpful
If you're thinking of using HAART estate agency, then based on my experience, I would suggest you seriously think again. I have had to wait several months before posting this feedback, whilst my complaints about the office at Lowestoft (which surprisingly has since closed) were ...
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By: debra miles
Aug 24, 2019
View all comments (1)
Horrible company, failed me completely, gave my numberplate and car to ex with restraining orders on him so put my family at risk, James told me to accept lower price and then pull out later on, lost my buyer with his games(even she complained) arranged a open house as two viewing booked, found out no booking were ever made, had my coffee pot at my main photo slog with car showing my reg! used his own phone so they have no clue what he was doing, now hes been sacked and they wont accept why I ha ...

“I regret the day I ever had any contact with ......”

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Mar 21,2017
Minithumbdown
By: 'Disgruntled'
Mar 21,2017
9 people found
this helpful
I regret the day I ever had any contact with this company. Every time I have to contact my agent, the person I ask to speak to isn't available and time after time, messages are not delivered with a request for a return call. And ...
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Comment on agent fees
About 2% more than other agents, but I thought I was going to get extra value in lieu.
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“In the time that we rented from Haart we were ......”

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Dec 15,2016
Minithumbdown
By: 'LT24'
Dec 15,2016
7 people found
this helpful
In the time that we rented from Haart we were subjected to the worst customer service we ever experienced. Our requests for maintenance were systematically ignored, delayed or handled by incompetent contractors chosen by Haart. Because of its (true) reputation for not paying their contractors ...
read full review
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“I let a flat through Felicity J Lord, part of ......”

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Aug 23,2016
Minithumbdown
By: 'Disgruntled'
Aug 23,2016
4 people found
this helpful
I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and ...
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By: Natasha
Sep 01, 2016
View all comments (1)
Thank you for taking the time to leave such lovely feedback for Clare and Don. I will pass this onto the team for you, Thanks for choosing Miller Metcalfe. Regards, Natasha ...

“It pains me to have to spend the time writing ......”

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Apr 11,2014
Minithumbdown
By: 'Damien'
Apr 11,2014
4 people found
this helpful
It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ¢â‚¬Ëœservice' provided to my partner and I before, during and after our tenancy. I will start at the beginning. We ...
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By: Damien
Jun 02, 2014
View all comments (2)
Dear Melanie, I sent a copy of the above to a number of executives at your Head office. I did receive one response, in which there is a partial apology for some of the issues, and excuses and reasons why some of the other issues occurred. In general the response demonstrated a lack of acknowledgement of the poor service inflicted upon us. Damien ...

“These people are simply the worst property managers I've come ......”

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Feb 14,2014
Minithumbdown
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Adam
By: 'Disgruntled'
Feb 14,2014
0 people found
this helpful
These people are simply the worst property managers I've come across. We spent a total of 4 weeks without hot water and eventually discovered some of the lies they had been telling us and the landlord when we got to meet the landlord at the end ...
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What agent could do to change your mind?
Could have done their jobs, communicated with us and not saddled us with large bills at the end of our tenancy.
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“I advertised my property with the intention of letting it ......”

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Sep 21,2013
Minithumbdown
By: 'R.'
Sep 21,2013
0 people found
this helpful
I advertised my property with the intention of letting it myself but was approached by Darlows. The agent who came round seemed good and said they could easily find me a tenant. I was wary so asked lots of questions including details of fees and ...
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What agent could do to change your mind?
BE UPFRONT AND HONEST WITH MUCH BETTER COMMUNICATION LOCALLY. LOCAL AGENT WAS GOOD BUT AFTER THAT IT WAS DOWNHILL ALL THE WAY.
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“left without heating and hot water for 3 weeks. Have informd ......”

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Nov 15,2012
Minithumbdown
By: 'LOLA2505'
Nov 15,2012
2 people found
this helpful
left without heating and hot water for 3 weeks. Have informd the joke of a management team every day for the last 3 weeks have been told twice it had been fixed only to find it hadnt and they were once again just saying anything to get ...
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“I am a first time landlord and didn't realise that ......”

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Oct 23,2012
Minithumbdown
By: 'Barefoot'
Oct 23,2012
3 people found
this helpful
I am a first time landlord and didn't realise that once the property was let by the Lincoln office it would be managed by a team in Essex. That was my mistake for not doing my research. There was inconsistency of contact in that over ...
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What agent could do to change your mind?
Limited the number of people dealing with my property. Been more flexible in terms of using landlords choice of contractors. Explained how they selected their 'approved contractors'.
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“The incapability of Spicer Haart's (and FJL's) property management as ......”

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Jul 16,2012
Minithumbdown
By: 'KW'
Jul 16,2012
1 people found
this helpful
The incapability of Spicer Haart's (and FJL's) property management as well as their contractors is far beyond standard. We had repair work that was due to be carried out for 5 months! Still the one issue that constitues a health & safety hazard, and has already caused ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Spicerhaart, Colchester CO3 3LD



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