21% sales valuation accuracy
31% sales fee satisfaction
33% lettings valuation accuracy
36% lettings fee satisfaction
Dec 13,2016
Dec 13,2016
9
people found
this helpful
this helpful
Landlord has removed property from market just before moving in. We are still waiting for our money back, what we have paid for referencing and deposit to agent.
The office team show us they would like to help but actually they don't do anything to help.
I definitely not going to this agency anymore...Do not Recommended.
The office team show us they would like to help but actually they don't do anything to help.
I definitely not going to this agency anymore...Do not Recommended.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Nov 2022
reviewed by 'LM'
16th Mar 2019
reviewed by 'Nicole'
6th Mar 2019
reviewed by 'Ben'
31st Aug 2018
reviewed by 'grantpropertyservices'
10th Aug 2017
reviewed by 'anonymous'
Opening Hours
Address
Martin & Co
13-15 Worcester Street
Gloucester
Gloucestershire
GL1 3AJ
01452 528333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 21% | 31% | £0 | £0 |
| Lettings | 33% | 36% | £450 | £825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 3 | 10 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 17,2022
Nov 17,2022
0
people found
this helpful
this helpful
As a landlord, I have been using Martin & Co in Gloucester for many years. I am very happy with the service and customer care they provide to both myself as a landlord and my tenants. They have always raised tenant's needs with me and helped ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2019
Mar 16,2019
0
people found
this helpful
this helpful
Dan Webber has been great helping me find the perfect place to rent, although he had a busy day on a Friday he managed to fit in a viewing for me and now walk me through the process of going forward with letting the place. ...
read full review
read full review
Was this helpful?
Yes
Yes
“We found our experience easy and relaxing. Myself and friends were looking for our first student house. They made our choice easy....”
Mar 06,2019
Mar 06,2019
0
people found
this helpful
this helpful
Was such an easy and enjoyable experience. Stress free. They made our choice to choose one of their houses easy, no pressure at all. Lovely customer service....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 31,2018
Aug 31,2018
1
people found
this helpful
this helpful
I am a landlord with other properties that I manage and have had the mis-fortune to have to deal with Martin & Co. They are the managing agent of the upper floor property from the property that I own.
I have found Martin and Co to ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Oct 05,2017
Oct 05,2017
4
people found
this helpful
this helpful
Terrible service. Won't stand up to landlords when they make unreasonable requests of tenants and won't stand by their tenants when something has been previously agreed....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 19, 2019
View all comments
(1)
I agree, they have no go in them, nothing is urgent, cannot get things sorted out. Pay them enough money they should work for the tenant, after all without tenants there would be no landlords. Would not recommend them ...
Aug 10,2017
Aug 10,2017
6
people found
this helpful
this helpful
I would not recommend Martin and Co to anyone. The staff are hopeless and no help at all. Every complaint we made, or ask for something very important to be fixed was not completed. The only response we'd receive is that they will look into ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2017
Jul 21,2017
11
people found
this helpful
this helpful
Horrible experience with Gloucester office, giving very bad name to the agency, they lied to us at the beginning of our tenancy and said ours going to be periodic when the contract finishes, now they are saying they don't do that and they wouldn't have ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Mar 22,2017
Mar 22,2017
1
people found
this helpful
this helpful
I Have been renting of Martin Co for four years now. What a great team they are. Really friendly and always helpful. Would highly recommend
Thanks
Stephen Dowdle....
read full review
read full review
Comment on agent fees
Great
Was this helpful?
Yes
Yes
Dec 13,2016
Dec 13,2016
9
people found
this helpful
this helpful
Landlord has removed property from market just before moving in. We are still waiting for our money back, what we have paid for referencing and deposit to agent.
The office team show us they would like to help but actually they don't do anything to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2016
Oct 10,2016
12
people found
this helpful
this helpful
Peter Grieve is by far the most rude, ignorant and condescending man I have ever had the displeasure of dealing with.
Managing director of a company? Maybe work on your appalling customer service skills!
Judging by the rest of the reviews, I am not the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08,2016
Jun 08,2016
7
people found
this helpful
this helpful
as a 22 year old woman renting from martin & co has been the worst thing I've done. I've had nothing but problems from the day we moved in! i rented a flat from them everything seemed to be fine until we moved in half of the ...
read full review
read full review
Comment on agent fees
fees are cheap compared to others however in this case you definitely get what you pay for.
Was this helpful?
Yes
Yes
Jun 08, 2016
View all comments
(1)
Thank you for your review and sorry to hear you are disappointed with our service.
However I have found some of the comments you have made to be incorrect:
The charges to you on vacating totalled to £140, this included a clean of the lounge carpet which by the picture we took on the day you vacated is heavily marked ,This also included a clean to oven, Dishwasher, defrost the freezer which you were informed (via your vacate letter) needed to be defrosted proper to your checkout and to re ...
Jan 18,2016
Jan 18,2016
13
people found
this helpful
this helpful
Sky high fees. Extremely rude, dismissive, and clueless staff. Like other reviewers, they were so incompetent dealing with me they couldn't even get details correct on the documents they gave me.
I have had a positive experience with other franchises of Martin & Co but this ...
read full review
read full review
What agent could do to change your mind?
A few hundred quid just so they can perform a credit check. Need I say more?Attached Filesnbsp;
Comment on agent fees
A few hundred quid just so they can perform a credit check. Need I say more?
Was this helpful?
Yes
Yes
Aug 14,2015
Aug 14,2015
7
people found
this helpful
this helpful
Absolutely awful letting agency. They will take as much of your deposit as possible for the slightest reasons, I was left without hot water or heating for almost a week in the middle of winter and offered no alternative or compensation. Rude staff and awfully ...
read full review
read full review
What agent could do to change your mind?
Extortionate fees, don't expect your deposit back.Attached Filesnbsp;
Comment on agent fees
Extortionate fees, don't expect your deposit back.
Was this helpful?
Yes
Yes
Jun 24,2015
Jun 24,2015
9
people found
this helpful
this helpful
I found Martin & Co to charge horrendous renewal fees without informing tenants about such fees. The staff were very rude and lacked customer service skills. When I left the property I was renting through them, they tried every trick in the book to keep my ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2015
Apr 08,2015
12
people found
this helpful
this helpful
The most unhelpful, money grabbing bunch of people I have ever met. Their fees are through the roof which I wouldn't mind if they actually did some work. They are honestly clueless, my tenancy agreement didnt even have the address in question on it, there ...
read full review
read full review
What agent could do to change your mind?
Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.Attached Filesnbsp;
Comment on agent fees
Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.
Was this helpful?
Yes
Yes
“Absolutely disgusting service. Advertising a property that wasn't even available ......”
Sep 24,2013
Sep 24,2013
9
people found
this helpful
this helpful
Absolutely disgusting service. Advertising a property that wasn't even available until months later!! Telling me every week "you can move in next week". I had to cancel furniture deliveries over and over!! One member of staff was so rude. They took alot of money off ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 25,2012
Aug 25,2012
14
people found
this helpful
this helpful
Whilst he was managing the let property Peter recommended telling the tenant to vacate the property as he could get a higher rent. On checkout Suzanne supposedly did the inventry but there wasn't one done. She eventually produced a paper with no comments referrence to ...
read full review
read full review
What agent could do to change your mind?
Leave the sitting tenant in the property, have a responsible person check out on vacating the property. Be polite and Peter could have questioned Suzanne and not backed her entirel her work was attrocious and he didn't care, all he wanted was our fee. Martins and Co. are a franchise, they openly do not care how their branches handle customers, both landlords and tenants.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
