0% lettings valuation accuracy
20% lettings fee satisfaction
Dec 09,2016
Dec 09,2016
12
people found
this helpful
this helpful
My partner and I found our flat via gibson lane who works on behalf of these guys because their reputation is THAT bad that they cannot even advertise for themselves anymore. only on the day we signed the contract we found out we are actually not going to sign with gibson lane but these guys.
we then got the keys..well we got the key for our flat door for one of us not even 2 sets, for some reason the main door is always open wide to everyone but i will come back to this later on. we had discussed that we would have a couch and certain things fixed and nothing was done. since it was a saturday and the company is not available on weekends AT ALL we had to wait til monday to raise this. this was already a first breach of contract. after a while we slowly noticed more issues and raised them with Monika who apparently does first responses for all the incoming emails for their company. I'm not kidding when I say I have a 32 page document with issues we had with them so I'm not going to get into everything.
I also want to mention that we NEVER EVER experienced anything like this before and we are a couple who is nice and friendly and keeps things clean. The company also had issues with pigeon nuisance in this building, so nets and all kind of spikes have stolen the last bit of beauty this building had. Might want to mention that these people went into our flat without our permission or us being there. This is a big thing but trust me compared to the other issues we had there, it wasn't suddenly that big anymore.
We had a rat appearing in our kitchen (FLAT 16,MAGNUM HOUSE) because there was a hole in the wall behind the furniture. THEY NEVER FIXED IT/ GOT RID OF IT. It is probably still there.
Soon we noticed a lot of noise at night and dirt in the main halls. We then found out that homeless people would come into the building and stay there for the night as the entrance door is always unlocked. I notified the landlord and was told to raise it with the police. Apparently there was no need to fix the door and it wasn't their issue. So the next night we did as advised and opened a case with the police, who then contacted the landlord to advise that this cannot happen any longer. (found out this went on for years already). It then seemed the landlord all of a sudden did not like the fact that we got the police involved even though they advised us to do so and sent us a notice letter. To sum this up, we asked them to fix a huge security issue for everyone in the building and they rather throw us out than fix something. We had a few chats with people who were living there before we moved in and quickly realized that all these people were silenced. If they do complain, they have to move.......
Quick advise. STAY AWAY from these guys.
Do a bit of research and you will soon find out that these guys changed names and play hide and seek with their company and their employees for a reason. If you get an email from them, they cannot even afford a signature, neither will any of their staff give you their last name. They think they get away with everything because they mainly deal with students. There is a whole 40 page thread on the Kingston Student Website on how students should not rent from them. Google it.
Shady shady shady.
Everything about it was shady.
We even had to fight for the deposit. Until now we don't even know if the person Richard Elby really exists. We never got face to face with anyone from this company. We also paid too much rent. All together we only stayed there for 6 months.
If you went for this company and had the same experience, do not let them scare you off. They will pull out so much unprofessionalism and threaten you with all kinds but stay within your rights.
One word to sum them up, bullies.
I wouldn't even give them one star if I didn't have to.
we then got the keys..well we got the key for our flat door for one of us not even 2 sets, for some reason the main door is always open wide to everyone but i will come back to this later on. we had discussed that we would have a couch and certain things fixed and nothing was done. since it was a saturday and the company is not available on weekends AT ALL we had to wait til monday to raise this. this was already a first breach of contract. after a while we slowly noticed more issues and raised them with Monika who apparently does first responses for all the incoming emails for their company. I'm not kidding when I say I have a 32 page document with issues we had with them so I'm not going to get into everything.
I also want to mention that we NEVER EVER experienced anything like this before and we are a couple who is nice and friendly and keeps things clean. The company also had issues with pigeon nuisance in this building, so nets and all kind of spikes have stolen the last bit of beauty this building had. Might want to mention that these people went into our flat without our permission or us being there. This is a big thing but trust me compared to the other issues we had there, it wasn't suddenly that big anymore.
We had a rat appearing in our kitchen (FLAT 16,MAGNUM HOUSE) because there was a hole in the wall behind the furniture. THEY NEVER FIXED IT/ GOT RID OF IT. It is probably still there.
Soon we noticed a lot of noise at night and dirt in the main halls. We then found out that homeless people would come into the building and stay there for the night as the entrance door is always unlocked. I notified the landlord and was told to raise it with the police. Apparently there was no need to fix the door and it wasn't their issue. So the next night we did as advised and opened a case with the police, who then contacted the landlord to advise that this cannot happen any longer. (found out this went on for years already). It then seemed the landlord all of a sudden did not like the fact that we got the police involved even though they advised us to do so and sent us a notice letter. To sum this up, we asked them to fix a huge security issue for everyone in the building and they rather throw us out than fix something. We had a few chats with people who were living there before we moved in and quickly realized that all these people were silenced. If they do complain, they have to move.......
Quick advise. STAY AWAY from these guys.
Do a bit of research and you will soon find out that these guys changed names and play hide and seek with their company and their employees for a reason. If you get an email from them, they cannot even afford a signature, neither will any of their staff give you their last name. They think they get away with everything because they mainly deal with students. There is a whole 40 page thread on the Kingston Student Website on how students should not rent from them. Google it.
Shady shady shady.
Everything about it was shady.
We even had to fight for the deposit. Until now we don't even know if the person Richard Elby really exists. We never got face to face with anyone from this company. We also paid too much rent. All together we only stayed there for 6 months.
If you went for this company and had the same experience, do not let them scare you off. They will pull out so much unprofessionalism and threaten you with all kinds but stay within your rights.
One word to sum them up, bullies.
I wouldn't even give them one star if I didn't have to.
Comment on agent fees
fees way too high. these guys advise through gibson lane at the moment because their own reputation is THAT bad.
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Latest Reviews
24th Oct 2017
reviewed by 'Rhiannon'
9th Dec 2016
reviewed by 'Everyone'
16th Sep 2016
reviewed by 'Flat'
15th Jan 2016
reviewed by 'Abbas'
Opening Hours
Address
IRD Homes
7 Sloane Court
28 The Grove
Hounslow,Isleworth
Greater London
TW7 4JU
020 8758 9222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 20% | £1,000 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 9 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
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- Sales
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- Block Management
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- Conveyancing
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May 08,2019
May 08,2019
1
people found
this helpful
this helpful
Absolutely Terrible experience. Poor hygiene. Rat and bug infestation. Water supply's always cold. The list goes on! No communication....
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Comment on agent fees
Ridiculous fee's have been paid.
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Feb 14,2018
Feb 14,2018
4
people found
this helpful
this helpful
horror house, main entrance closed,
mail boxes open, maintenance non existing,
tenant is a negotiator between landlord and his employees...
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Comment on agent fees
for non existing service is too much
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Apr 06, 2018
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(1)
Hi Maria,
Are you still living at the flat? Have you brought this or renting there? I am looking to buy a property at Sloane Court. How have you found it?
Thanks ...
Oct 24,2017
Oct 24,2017
7
people found
this helpful
this helpful
IRD advertise as no deposit so i enquired as this is rare. I spoke to a girl *who was extremely patronizing and basically told me if all i cared about was that they didn't want me anyway. I had no issue with paying a deposit ...
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Oct 24, 2017
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Ladies and Gentlemen - really funny guy. It is a pity that we are not able to put his emails here - believe me it is much better than comedy central ! Mr Rhiannon has a problem to paid the deposit as for him it is something strange and '' My issue is that you advertise the flats as having no deposit when in fact this is not the case'' but the girl explained him step by step everything.
Don't recommend that person as a tenant - you will have a lot of problems. ...
Dec 09,2016
Dec 09,2016
12
people found
this helpful
this helpful
My partner and I found our flat via gibson lane who works on behalf of these guys because their reputation is THAT bad that they cannot even advertise for themselves anymore. only on the day we signed the contract we found out we are actually ...
read full review
read full review
Comment on agent fees
fees way too high. these guys advise through gibson lane at the moment because their own reputation is THAT bad.
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Jan 15,2016
Jan 15,2016
7
people found
this helpful
this helpful
The service is absolutely garbage. I have no words to describe it. The maintenance guy failed to show up 3 times despite making me work form home so that I could be present. Additionally, one of the ladies that tried to call my company for doing ...
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Oct 16,2014
Oct 16,2014
8
people found
this helpful
this helpful
Very unprofessional company. Did some work to 3 of the properties, was very long about payment. Still haven't received payment 30 days on. Will be passing their details on to debt collectors. When the jobs needed to be done they were good at communication, but once the ...
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Apr 22,2013
Apr 22,2013
9
people found
this helpful
this helpful
My partner and I rented our first property in cardiff bay last July. The property was lovely though the 'landlady' was as much use as a chocolate teapot. Despite many calls and emails regarding problems in the flat we received no reply. Not until we ...
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What agent could do to change your mind?
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Feb 09,2012
Feb 09,2012
11
people found
this helpful
this helpful
Horrible and disrespectful landlord. He doesnt even respect his own staff. They keep increasing the rent and threaten to kick you out. They refuse to send you a letter and bother you on the phone all day. They are scum. Avoid please................................................... Avoid...
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May 25,2011
May 25,2011
10
people found
this helpful
this helpful
Absolutely woeful. Nothing ever gets done, nothing is maintained, they brush you off, but keep on putting the rent up....
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Dec 17,2010
Dec 17,2010
11
people found
this helpful
this helpful
Repairs don't get done and they try to keep your deposit. Make sure your deposit is registered with an agent, be carefull what you sign....
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Sep 16,2016
Sep 16,2016
39
people found
this helpful
this helpful
I have been renting this flat for the last two years and since day1 I had issues over issues, most of them not resolved even now! I found this flat advertised with Chase Buchanan Isleworth, conducted the viewings with them and agreements liaised with them ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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