Fulham, London, SW6
2.8/5, 18 reviews
44% recommended
80% sales valuation accuracy
75% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction

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“During the process of looking for a property in Fulham, ......”

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Dec 06,2016
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Joel
By: 'Ann.P'
Dec 06,2016
0 people found
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During the process of looking for a property in Fulham, I encountered endless estate agents who were more interested in their commission than finding me a home for myself and family.

I am so grateful to Dexters branch in Fulham for diligence in finding my dream property for my family. I would like to specially thank our agent Joell for his excellence in customer service and for finding a property that suited our needs. Moving home is one of the most stressful things I have ever encountered, Joell was patient and attentive throughout our search and found us a property which we all love.
Dexters made the process all the more seemless. I definitely know which agent I will go to for my next properties.

Thank you Dexters!
Comment on agent fees
Very reasonable fee considering property.
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By: Marilyn
Dec 07, 2016
Dear Ann,

Thank you for taking the time to leave your review.

We pride ourselves on providing a five star service and we are delighted to hear that Joell and the Fulham team delivered this for you.

I would like to wish you all the best for the future.

Kind regards,
Marilyn Head of Customer Relations.

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Latest Reviews

View all Reviews 18
23rd Sep 2022
reviewed by 'Cristina Stan'
“My daughter signed a contract with Dexter agency for renting an apartment in Ongar Road London starting with 24 September. She ......”
19th May 2020
reviewed by 'Filippo'
“The full list of Dexters wrongdoings, mistakes, untrue statements and inefficiencies is almost endless, so I’ll mention only the ......”
27th Mar 2020
reviewed by 'xavier'
“A very very dishonest state agent…A very very dishonest state agent company. They don't take care of the tenant , ......”
6th Mar 2020
reviewed by 'Landlord'
“I had the misfortune to try and buy a flat through Dexters Fulham which fell through. Dexters neglected to inform ......”
24th Apr 2019
reviewed by 'Eugenia'
“Shernitta has been my property manager for the last 4 years 5 months. She is very efficient and always helpful....”
15th Apr 2019
reviewed by 'Riccardo'
“Shernitta managed our property for the last 4 years and we've always felt we could trust her to be doing her ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
569 Fulham Road
Fulham,London
Greater London
SW6 1ES
020 7386 5386, 020 7386 7386

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 75% £422,500 £620,000
Lettings 50% 50% £1,650 £2,383
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 3 3 3 1 0 0 0 4
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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“a disappointing experience...”

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Sep 23,2022
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Millie
By: 'Cristina Stan'
Sep 23,2022
0 people found
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My daughter signed a contract with Dexter agency for renting an apartment in Ongar Road London starting with 24 September. She sent the money for the deposit 484£ and the money for one month's rent 2019£. All this happened while she was at home, in Spain. One day ...
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By: Ria Burton
Sep 29, 2022
View all comments (1)
Dear Cristina, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this for further you. Kind regards, Ria Burton, Customer Relations Team ...

“Simply the WORST real estate agent on Earth, AVOID by all means!...”

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May 19,2020
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By: 'Filippo'
May 19,2020
6 people found
this helpful
The full list of Dexters wrongdoings, mistakes, untrue statements and inefficiencies is almost endless, so I’ll mention only the main ones. The list should give an idea about their misconduct, negligence and incompetence: - As a start, they have altered a critically important clause ...
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“scammers...”

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Mar 27,2020
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By: 'xavier'
Mar 27,2020
3 people found
this helpful
A very very dishonest state agent… A very very dishonest state agent company. They don't take care of the tenant , the company is only taking care of the rents and the commissions... When a problem appear , such as a leak, or even worse...a structural ...
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“Untrustworthy...”

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Mar 06,2020
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Charlie
By: 'Landlord'
Mar 06,2020
3 people found
this helpful
I had the misfortune to try and buy a flat through Dexters Fulham which fell through. Dexters neglected to inform me the flat was shared ownership and the vendors did not have the authority to sell the flat without agreement from the housing association who ...
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“Efficient and helpful...”

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Apr 24,2019
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Shernitta
By: 'Eugenia'
Apr 24,2019
0 people found
this helpful
Shernitta has been my property manager for the last 4 years 5 months. She is very efficient and always helpful....
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“Reliable service...”

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Apr 15,2019
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Shernitta
By: 'Riccardo'
Apr 15,2019
0 people found
this helpful
Shernitta managed our property for the last 4 years and we've always felt we could trust her to be doing her best. We've had a tough time with a water leak due to some overdue building maintenance issues and she followed up on in in a ...
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“Terrible Service...”

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Sep 03,2018
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Natalie
By: 'Ana'
Sep 03,2018
11 people found
this helpful
Dexters Fulham was the worst estate agents we've dealt with since living in the UK. There are serious issues with organization, communication and efficiency. The agents and letting manager we've dealt with demonstrated lack of skills and competency. In our initial dealings we paid for ...
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Comment on agent fees
Fees are egregious for the value. No service is rendered. Fees are worst for landlords.
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“Liars...”

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Jun 05,2018
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By: 'Floyd'
Jun 05,2018
8 people found
this helpful
From start to finish, Dexter's lied about their capabilities and the market. They are cowboys and I ripped up the contract as soon as this was evident. I would encourage people to avoid them at all costs. I would give them Zero star rating if ...
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By: Marilyn
Jun 06, 2018
View all comments (1)
Dear Sir/Madam, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it. [email protected] In the meantime, I would like to thank you for bringing this to our attention. Yours sincerely Marilyn Head of Customer Relations ...

“I felt bullied......”

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May 03,2018
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By: 'NeverSellingAgain'
May 03,2018
13 people found
this helpful
I contracted with Dexters Fulham to sell my house. Initially they whole heartedly supported my initial asking price, but within weeks were relentlessly on the phone to reduce the price. By the end of my contract with them they had gone from agreeing £635k was ...
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Comment on agent fees
High.
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By: Marilyn
May 10, 2018
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Dear Sir/Madam, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it. Yours Sincerely Marilyn Head of Customer Relations [email protected] ...

“I found the staff friendly and professional. Would highly recommend ......”

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Sep 04,2017
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Georgia
By: 'Amanda'
Sep 04,2017
1 people found
this helpful
I found the staff friendly and professional. Would highly recommend if you are thinking of selling. The Fulham branch staff took all the stress out of this process....
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Comment on agent fees
Value for money.
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By: Marilyn
Sep 04, 2017
View all comments (1)
Dear Amanda, Thank you very much for your great review regarding our Fulham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Excellent service from the staff at Dexters Fulham - they ......”

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Aug 24,2017
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By: 'Rob'
Aug 24,2017
1 people found
this helpful
Excellent service from the staff at Dexters Fulham - they kept me informed throughout the sales process, were clear and gave great advice when I asked them...so much better than any estate agents we have ever used. Will use them again. Many thanks...
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Comment on agent fees
Very fair fees and excellent service - first class
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“Andrew has assisted me in finding suitable tenants for my ......”

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Mar 17,2017
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By: 'Vangelis'
Mar 17,2017
0 people found
this helpful
Andrew has assisted me in finding suitable tenants for my property. He is very professional and a good communicator. I feel confident to say that I trust him with the management of my property....
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By: Marilyn
Mar 23, 2017
View all comments (1)
Dear Vangelis, We are delighted to read that our Fulham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Dexters are a professional and respectable estate agent. All the ......”

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Jan 12,2017
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By: 'Marie'
Jan 12,2017
0 people found
this helpful
Dexters are a professional and respectable estate agent. All the staff are amazing and have put themselves out to help us. I recommend this company and will continue to use them going forward. In particular Becci - who is very professional and friendly and was ...
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Comment on agent fees
Very competitive
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By: Marilyn
Jan 13, 2017
View all comments (1)
Dear Marie, I just wanted to say thank you for your kind comments about the service you received from our Fulham office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations. ...

“They were forcing me to reduce my price 100 to 140 thousands ......”

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Dec 10,2016
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Aoren
By: 'Nightmare'
Dec 10,2016
32 people found
this helpful
They were forcing me to reduce my price 100 to 140 thousands pounds and accept an offer in that region. Is that fare . If you are up for big waste of money and time go for it ....
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Comment on agent fees
Not worth it fare too high 2.5 to 3 percent
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By: Marilyn
Dec 19, 2016
View all comments (1)
Dear Sir/Madam, I am really sorry to hear that you have been unhappy with the service provided by our Fulham Office. As Head of Customer Relations, I am keen to look into this matter. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“During the process of looking for a property in Fulham, ......”

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Dec 06,2016
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Joel
By: 'Ann.P'
Dec 06,2016
0 people found
this helpful
During the process of looking for a property in Fulham, I encountered endless estate agents who were more interested in their commission than finding me a home for myself and family. I am so grateful to Dexters branch in Fulham for diligence in finding my ...
read full review
Comment on agent fees
Very reasonable fee considering property.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Dec 07, 2016
View all comments (1)
Dear Ann, Thank you for taking the time to leave your review. We pride ourselves on providing a five star service and we are delighted to hear that Joell and the Fulham team delivered this for you. I would like to wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations. ...

“They are pushing just to get your credit card details ......”

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Jul 02,2013
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By: 'Disappointed'
Jul 02,2013
85 people found
this helpful
They are pushing just to get your credit card details to hold the deposit, without even letting you know whether the owner has agreed to your offer or not. Definitely not recommended....
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By: Marilyn
Aug 10, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Fulham branch. I am part of the Customer Services team and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“After initially purchasing from Dexters and having a very good ......”

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May 01,2013
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Jonathon
By: 'Mr'
May 01,2013
0 people found
this helpful
After initially purchasing from Dexters and having a very good experience I decided to use them also to rent the property out for me. They found tenants within a week of being advertised and arranged everything from furnishing the property to the 2 year contract. This ...
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“THis organisation are worse than Foxtons. The agents know nothing ......”

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Dec 13,2012
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edward
By: 'Robert'
Dec 13,2012
95 people found
this helpful
THis organisation are worse than Foxtons. The agents know nothing about property but are simply salesmen. All wear suits which is always indicative of a sharp untrustworthy individual. This salesman lied all the way through. He lied about the property and lied about the history ...
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By: Dont use Dexters
Jun 21, 2013
View all comments (2)
Would it be possible to understand how this was addressed further? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, London SW6 1ES



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