83% sales valuation accuracy
90% sales fee satisfaction
Dec 03,2016
Dec 03,2016
2
people found
this helpful
this helpful
What a terrible company, do not use them unless you want the hassle of chasing them up time and time again and failing to do what they said they would do both before, during and after a sale.. We had to chase them time and time again for progress reports, pictures of our property were displayed in the wrong order and at one point the lead photograph showed a toilet for goodness sake. Staff failed to arrive in plenty of time to show prospective clients around meaning we passed prospective viewers as we departed the house, they knew nothing about solar power systems and failed to grasp the significance of this type of system adding value to the property, they failed to respond to calls, and after an offer did come in and was accepted then their supposedly wonderful service was woeful, We are currently taking them to the property ombudsman to complain about them. Dont use this company!!
Comment on agent fees
We paid the top 1.5 % for what turned out to be a pityful excuse of customer service. Will never use them or recommend them to anyone - cheaper options out there. Dont waste your money on them, youll likely be very disappointed.
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Latest Reviews
24th Apr 2017
reviewed by 'gem'
27th Mar 2017
reviewed by 'Alfie'
3rd Dec 2016
reviewed by 'Preston'
28th Apr 2016
reviewed by 'Woodster'
Opening Hours
Address
Preston Baker
1 New Street
Selby
North Yorkshire
YO8 4PT
01757 291 466
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 90% | £55,000 | £344,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 0 | 41 | 5 | 48 | 1 | 13 | 1 |
Areas covered
- YO8
- LS25
- DN14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 18,2017
May 18,2017
0
people found
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Fantastic agents who made my house sale exciting instead of stressful. I got very professional service from day one and couldn't recommend them enough! My house didn't even make it to the website before it was sold and i got my mortgage advice there as ...
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Comment on agent fees
Well worth the fees for the service i got.
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Apr 24,2017
Apr 24,2017
0
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Terrible service. I arranged a viewing with them and nobody from the estate agent turned up. The vendor didn't know anything about the viewing. I took half a day off work for this. This is unprofessional and i wouldn't use them. Nobody even apologised for ...
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Mar 27,2017
Mar 27,2017
3
people found
this helpful
this helpful
Terrible service. They over price houses just to get you on the market then offer you a gimmic launch that DOESN'T work. Didnt have one single viewing then had the audacity to tell me drop my price by 10k after one week. They over values ...
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Comment on agent fees
Massively over priced.
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Dec 03,2016
Dec 03,2016
2
people found
this helpful
this helpful
What a terrible company, do not use them unless you want the hassle of chasing them up time and time again and failing to do what they said they would do both before, during and after a sale.. We had to chase them time and ...
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Comment on agent fees
We paid the top 1.5 % for what turned out to be a pityful excuse of customer service. Will never use them or recommend them to anyone - cheaper options out there. Dont waste your money on them, youll likely be very disappointed.
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“Excellent updates. Proactive in obtaining feedback from prospective buyers. Generally ......”
Jul 25,2016
Jul 25,2016
0
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Excellent updates. Proactive in obtaining feedback from prospective buyers. Generally pleased with overall service from initial visit by branch manager James Danbury to follow up team's responses to emails & telephone calls. Kathy T....
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Comment on agent fees
Good
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Apr 28,2016
Apr 28,2016
1
people found
this helpful
this helpful
Preston Baker were very helpful with the rental and sale of our property in Selby . A big thank you to all the staff especially John
Cutting . Would def use again...
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Dec 02,2015
Dec 02,2015
0
people found
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this helpful
All the staff at Preston Baker, Selby we very helpful and professional. They arrange viewings and returned phone calls promptly, answered our questions and gave us good advice and help with the purchase of the property. once the sale was agreed Karen from the Yorks ...
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Dec 01,2015
Dec 01,2015
0
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Very professional service, Preston Baker gave me what I was looking for, they matched the properties I viewed very well and the property I purchased is ideal for me. Well Done!...
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Nov 13,2015
Nov 13,2015
0
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All the staff were very helpful and friendly. They kept us up to date constantly and helped with all our queries....
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Oct 24,2015
Oct 24,2015
0
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Karen has been very prompt and always answered any queries with outstanding professionalism and quickness. She was clear and on the ball. We are very grateful for her kindness and compassion....
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Oct 09,2015
Oct 09,2015
0
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Initially James visited our property for a valuation. I chose Preston Baker as they had a wide range of properties similar to mine. Although I could have used a cheaper agent the service I received was superior and I would rather pay that little extra ...
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Comment on agent fees
No hidden charges such as photographs etc and was a fixed fee which I was very happy with.
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May 15,2015
May 15,2015
0
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James, for being so positive and persistent in finding the right buyer for our property & negotiating on our behalf + weekly updates which we found really helpful.
Karen, for her positivity and sheer determination to ensure things happened with Solicitors, Buyers etc & for her unrivalled professionalism ...
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Comment on agent fees
For the volume of work done on a difficult sale over two years reasonable
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May 10,2015
May 10,2015
0
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This is the second time in a year we have employed the services of Preston Baker (Selby Branch), this time however it was for sale only. Once again, PB stepped up to the mark! They stand out from the competition by their attention to detail ...
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May 01,2015
May 01,2015
0
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I bought a property through Preston Baker, Selby branch, their staff were helpful throughout.. Karen Preece in particular was extremel helpful.. She was efficient and effective whilst being friendly and personable....
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Apr 26,2015
Apr 26,2015
0
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Excellent service received from karen, clearly loves her job and assisted us in dealing with our difficult buyers. Always happy to help and very understanding....
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Apr 13,2015
Apr 13,2015
0
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Contacted me every week to keep informed of progress.
This was a bit too much to be honest as I was on top of the purchase.
An email would have sufficed....
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Feb 26,2015
Feb 26,2015
0
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I would recommend Preston Baker to anyone buying or selling property. Excellent customer service and kept informed of the process throughout....
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Jan 22,2015
Jan 22,2015
1
people found
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this helpful
Out of all of the estate agents that we registered with Preston Baker were by far the most proactive, helpful, friendly and professional agency that we dealt with. Nothing was too much trouble for them. We can't praise them highly enough....
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Jan 15,2015
Jan 15,2015
0
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Would like to say how easy it was to deal with David, met me at the house I wanted to look at, knew plenty about the property, very easy to talk to, not at all pushy or demanding, gave me plenty of info as to ...
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Comment on agent fees
Although I was more than happy with the fees I paid, compared to some others, they are a little higher, but not off putting
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Jan 12,2015
Jan 12,2015
0
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James and Karen have been excellent throughout my purchase of the land, they have chased, informed me and keep me up to speed throughout the transaction.
I am very impressed with the service Preston Baker have provided and would recommend them to any clients and ...
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Dec 19,2014
Dec 19,2014
0
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We had excellent service throughout the process and I would highly recommend to others. We were kept up to date the sale each step of the way, very impressed!...
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Nov 25,2014
Nov 25,2014
0
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Many thanks to Karen sorting everything out with my sale and keeping me informed of what was going on. It wasn't a easy job due to the banks been very hard work. Also thank you to Sarah Jane and John for showing me around the ...
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Nov 07,2014
Nov 07,2014
0
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The staff at the estate agents and also the mortgage advisor Ian layden have been great. The sale too longer than espected but this was due to the chain....
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Oct 29,2014
Oct 29,2014
0
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We were really happy with the service provided by the Selby Office and found all the staff helpful and friendly not just Sarah Jane and James but also Becky and John. The only thing we don't like was being transferred to Karen Preece in the ...
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Comment on agent fees
More expensive then some and it was a fixed price not a % of sale price which wasn't made clear at the initial valuation
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Oct 24,2014
Oct 24,2014
0
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Excellent service from Becky who was always very responsive and flexible when viewings needed rearranging etc. Becky was also very good at suggesting new properties that matched our search criteria. After the offer was accepted, Karen Preece provided an excellent level of service, with weekly ...
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Oct 24,2014
Oct 24,2014
0
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I would recommend Preston Baker, Selby, they sold our house in 3 months where two other local estate agent failed in 18 months.
When calling in the office staff knew who you were and were extremely helpful.
When the house was sold Karen Preece rang us weekly ...
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Oct 02,2014
Oct 02,2014
0
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I approached this as a first time buyer with a limited budget, and with very little knowledge of that I was doing. Preston Baker were clearly the best choice I could have made. All the staff were very friendly, incredibly helpful and informative - they ...
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Comment on agent fees
Fare and reasonable
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Sep 30,2014
Sep 30,2014
0
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Ian Layden managed my mortgage enquiry promptly and professionally, his recommended product was better than I had expected and he demonstrated his expertise throughout the whole process.
Thank you Ian...
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Sep 30,2014
Sep 30,2014
0
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James set up an open house viewing which resulted in a prompt sale.
Ian listened carfully to our financial requirements, researched and offered several options for us to consider regarding obtaining a mortgage on the property we wanted to purchase.
He explained the various options ...
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Sep 26,2014
Sep 26,2014
0
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I dealt with mr Ian Leyden to get a mortgage and also for personal protection policy. He was very professional throughout, and gave me confidence right through the process!
I would highly recommend him to anyone - not many like him around!...
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Last updated at 2:51 PM 17/03/2014 by Sarah-Jane Taylor
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