0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 01,2016
Dec 01,2016
0
people found
this helpful
this helpful
They're good at putting on a charming and friendly face when they want you to consider buying a property. But the moment you agree boy does the tune change. You better really inspect your property the first time round because it's the only chance you'll get. When I emailed for a second viewing they denied my request and now I have a kitchen stove in my new property that doesn't work. It's not much to ask for a second viewing. Especially when you're paying cash.
But of course it doesn't stop there. They will keep you in the dark for WEEKS (or MONTHS) with no information as to what's on. Then suddenly when the completion date began to draw close I was rushed and pressured to pay over the money. I was out the country at the time and told them I would make a trip back to the UK in order to transfer the money. I would get bombarded constantly asking if I had paid yet. Hard to do when flying in the air. Something which I had explained to them more than once. So be prepared to be kept waiting for a long time but be threatened with ending the deal (it happened once when it took me more than two days to send back paperwork) or pressured to pay.
And should you love the property enough to go ahead and buy from them. Do NOT accept their offer of using their solicitors. The lack of communication was astounding and nearly made me pay the same bill twice. Even though I had confirmed with them that bill had already been paid
And after they took my money and gave me my keys (along with a very condescending comment when I was unaware the electricity meter was PAY AS YOU GO, gee sorry... wish I had managed to see the property again in order to really know what I was paying for) theybstopped responding to my emails.
In short, if you must use them. Do not trust them.
But of course it doesn't stop there. They will keep you in the dark for WEEKS (or MONTHS) with no information as to what's on. Then suddenly when the completion date began to draw close I was rushed and pressured to pay over the money. I was out the country at the time and told them I would make a trip back to the UK in order to transfer the money. I would get bombarded constantly asking if I had paid yet. Hard to do when flying in the air. Something which I had explained to them more than once. So be prepared to be kept waiting for a long time but be threatened with ending the deal (it happened once when it took me more than two days to send back paperwork) or pressured to pay.
And should you love the property enough to go ahead and buy from them. Do NOT accept their offer of using their solicitors. The lack of communication was astounding and nearly made me pay the same bill twice. Even though I had confirmed with them that bill had already been paid
And after they took my money and gave me my keys (along with a very condescending comment when I was unaware the electricity meter was PAY AS YOU GO, gee sorry... wish I had managed to see the property again in order to really know what I was paying for) theybstopped responding to my emails.
In short, if you must use them. Do not trust them.
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Latest Reviews
10th Aug 2023
reviewed by 'Landlady'
28th May 2018
reviewed by 'Mrs.Chan'
1st Dec 2016
reviewed by 'Ita'
4th Jun 2015
reviewed by 'Laura'
Opening Hours
Address
haart
4a Ibex House, Leytonstone Road
Stratford,London
Greater London
E15 1SE
020 8536 0785
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,500 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 10,2023
Aug 10,2023
1
people found
this helpful
this helpful
As a letting agent, Haart Stratford let my property quickly 3 yeras ago and I was happy with the tenants. HOWEVER the ongoing property management service is absolutely terrible. Over 3 years Haarts have failed to sorted out tenancy issues as promised leaving me legally at risk; ...
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May 28,2018
May 28,2018
0
people found
this helpful
this helpful
Sayma is helpful and quick in responses. She is easy to get along with. She understands my needs and gives relevant suggestions on properties. She is hardworking and I am impressed by her enthusiasm.
On enquiries, she has followed up efficiently and given clear and ...
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Comment on agent fees
I am not told on the Agent's Fees.
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Dec 01,2016
Dec 01,2016
0
people found
this helpful
this helpful
They're good at putting on a charming and friendly face when they want you to consider buying a property. But the moment you agree boy does the tune change. You better really inspect your property the first time round because it's the only chance you'll ...
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read full review
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Dec 02, 2016
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(1)
Hi Ita,
We're very sorry to hear about your poor experience with our Stratford branch. Please email in to [email protected] with all the details so we can investigate.
Regards
Ross ...
Jun 04,2015
Jun 04,2015
0
people found
this helpful
this helpful
My thanks to Mr Paul Long and his team from Haart Stratford, who sold my property
They were clear and helpful throughout and kept me informed of the process . They managed to get me a very good asking price within 2 weeks of being on the ...
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Jun 10, 2015
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(1)
Hi Laura
Thank you for your lovely comments. We were concerned to see your 1 star rating but have noticed you have no negative feedback in your comments. If there is anything you wish to discuss please feel free to email us at [email protected]
Many thanks
Melanie Smith
Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We're very sorry to hear about your poor experience with our Stratford branch. Please email in to [email protected] with all the details so we can investigate.
Regards
Ross